Rated 2 out of 5 by J0hnJ0hn Whirlpool was cold! TV reception was horrible!
My fiancee and I stayed in this hotel rather than the others in the area because it had a whirlpool (hot tub). It was cold! Barely above room temperature for our entire stay, and even when requested that it be hotter, the hotel staff did not comply.
Because we didn't get to sit in the hot (or should I say COLD tub), we decided to try and watch a movie, but the TV reception so so terrible it was rather annoying.
January 14, 2013
Rated 4 out of 5 by TomL Typical business hotel
This is a standard Westin business-oriented hotel. It's close to the airport with frequent shuttle service. There is a spacious lobby, small business center, and wi-fi.
The nearby runways result in plane noise all day and all night. If you are a light sleeper, request a room facing north. On the other hand, if you like watching planes, a room facing south is great. I was in a suite on the southwest corner of the hotel, close to the east end of the south runways, and had a good view of planes landing and taking off.
The Daily Grill restaurant is a bit pricey, but that's normal for a hotel. Both the lunch and dinner menus have a list of items with total calories of 600 or less, which I found to be very useful.
The breakfast in the Premier Lounge is good; the appetizers in the evening are limited. It would have been nice to have a bowl of fresh fruit available during the day.
January 7, 2013
Rated 2 out of 5 by CPD1962 Bad luck I guess
I used points to stay for one night. 15 minute wait to check in. Room had broken lamp, dirty desk area, had to fix the shower head myself and clock was off by an hour which made me late the next day. At check out I nicely informed the gentlemen about the room issues. He was less than interested, didn't apologize or thank me for bringing them to his attention. Maybe they give these rooms when guests use points ?
November 6, 2012
Rated 3 out of 5 by lwr2011 The service express line was disappointing
One of the service express line operators was awful in attitude. the first time she just hung up, the second time, she was almost shouting, because I was asking to transfer to the front desk. (There is no reason I would assume to dial "0" for front desk given that there are so many function buttons on the phone).
In general, the service is poor, except one of the front desk (male) who helped me to change room.
December 14, 2011
Rated 4 out of 5 by Binkyslinky I would stay there again but would like key to work
I appreciated he fact that dogs were allowed, it was so nice to have so many dogs around to pet and watch. I had trouble with my key everyday, it rarely worked so I'd have to go down to the lobby then go back up and wait for security to let me in. It was pretty inconvenient. My room was very nice, bed was comfy, etc. it did have a smell like someone had smoked.
July 14, 2014
Rated 4 out of 5 by ladyspill my stay
I love staying here. It was very relaxing. This was me and my husband first time staying here. The only thing I did not like was it was a non smoking room. And I hate leaving the room every time we wanted to smoke but other then that it was a wonderful stay.
August 21, 2014
Rated 3 out of 5 by travelinokie Dirty Westin
I have never stayed in a westin as dirty as this one. My shower was moldy, carpets dirty, 2 light bulbs burned out. Throughout it was dirty and shabby and smelled funky. Not the usual Westin experience. Being near LAX was convenient but noisy.
August 24, 2014
Rated 2 out of 5 by B112233 Doggie Day Camp and Air Conditioning
Great room itself but a stones throw away from a fairly active Doggie Day camp. Combined with an air conditioning unit that turned on and off every 15 minutes, I would recommend providing ear plugs in the room. Additionally, when I requested maintenance for the AC... I was told that it was working as it was intended to.
August 4, 2014
Rated 4 out of 5 by BeckyG One of the better Airport Hotels & a good value
This large, older property is exceptionally well kept. You get the fabulous Heavenly bed the best showers / shower heads/ water pressure I've ever seen in an older property.
The bar and restaurant were busy. The Daily Grill is not my favorite Hotel restaurant, its too common overpriced wines are a big MISS in this area of the Country but the staff were very polite and helpful and the pool area was gorgeous.
February 27, 2013
Rated 3 out of 5 by jjccss LAX Business Trip
I would say it was an ok trip. Biggest downfall was the AC did not regulate the room and it was constantly humid and above 70 in the room, even though the vent was blowing constantly at 65. Also, the dog park or holding next door is a huge inconvenience.
August 21, 2014
Rated 2 out of 5 by BR40 Not Happy
Some of hotel guest service personnel were not professional and unpleasant. The evening manager failed to follow up on my guest concerns, not even taking a moment to speak with me or return my call. On several occasions I had to wait at the guest service counter for more than 5 minutes. The outdoor pool was not clean. I was overall dissatisfied with the service and would not recommend this hotel to anyone.
December 5, 2012
Rated 3 out of 5 by Weebit Inconsistency is predictable
I have stayed in this hotel weekly since October of 2012. The service varies with each stay ? There are times when I am greeted with a fruit basket and a note from the manager, welcoming me back to the hotel. There are other times where I do not get any recognition for being a loyal customer, and have had several unpredictable errors from parking passes, meal passes, papers, etc.
This last stay was very notable in that Abel, the manager of the hotel restaurant, went out of his way to ensure I had a tie for a pop up meeting with VIPs from another company. In short, he offered the tie he was wearing to me for use in addressing the situation. He was very gracious in his offer, and would not accept any compensation for going out of his way to make my day. Please ensure he gets the deserved recognition for putting his customers needs first! Well done Abel, I can not thank you enough.
April 28, 2013
Rated 2 out of 5 by Ezal It's a miss
Quick overnight with the family. First off, the Westin seemed to run much fewer shuttles than the competition. Second, we asked for a cot in the junior suite when we reserved and it took about an hour for them to supply. We had arrived late and this was annoying. Lastly on the down side, rooms and halls tired. On the plus side the waitress, hostess and cook for our early morning breakfast were all great.
December 28, 2012
Rated 4 out of 5 by JanL Dine at hotel restaurant!
LAX Westin was comfortable (beds were devine), staff was polite but the reason I would come back was the food! We ate breakfast and dinner twice in the "Daily Grill" - delicious and reasonably priced. . Our steaks and seafood were great and desserts were large enough to share between multiple people. Also, we noticed their HUGE chicken pot pies were a hit with many diners taking picutres of their plates!
March 1, 2013
Rated 3 out of 5 by Barbara06 rooms are not sound proof
The room we stayed in was on the 10th floor. All in all a decent room, but we heard lots of noise. A crying baby all night long, and adults talking kept us up all night. Everytime someone walked by our door we could hear it. Decent location, just bring ear plugs. Staff wanted to know if we wanted to move. NO I just want to get the baby and the adults to understand they are in a hotel. I am in bed......
January 1, 2013
Rated 4 out of 5 by Travelbug8 Convenient Hotel and with great Value
Westin LA Airport is very convenient to LAX and has exceptional value pricing for the Westin brand. Good as a night or two stay, I felt the hotel catered to business travellers more so than people on holiday/get a ways. Staff were excellent! Décor is not to usual Westin standards and looks a bit tired and dated. Who know this property might be scheduled for a refit in 2014! Great value and time saver!
January 12, 2014
Rated 2 out of 5 by Mitch52 Bad Check in Experience
Arrived at LAX at 7:30pm. Waited 30 minutes for shuttle but nothing. called hotel at 30 minute mark...phone rang 20 times, no answer. Called hotel again at 35 minute mark...again 20+ rings no answer. Checked number to make sure I was dialing correctly, I was. Dialed again, 20+ rings no answer. Took a $20 cab to hotel which was 3 miles away. Waste of my money. Got to the hotel, long line (7+) checking in but no one in the Gold/Platinum line where I waited 20 minutes. Desk clerks kept checking in non-premium member for quite some time while I waited. When I did get checked in "Eddie" was helpful but no platinum upgrade. Not that they didn't have any upgraded rooms available, they just were not cleaned. If I wanted to wait 40 minutes I could have one. I complained to the desk manager and he shrugged his shoulders and said he would give me some extra Starwood points. Havent recieved them.
October 10, 2013
Rated 4 out of 5 by SALT61 Hotel was nice
Our stay was nice. When we entered our room their was a musty smell; this was from the air conditioning. Our first night there we sat at the bar and the bartender was very nice and informative on surrounding beaches. The next morning we woke up early to dogs barking which we found out there was a dog kennel below the room; a bummer. Overall the hotel was great and the staff was very nice and helpful.
July 15, 2013
Rated 4 out of 5 by Mark34 Thanks for rescuing an unpleasant travel experience
After trying for a day to get home from two southern California airports only to have my flight delayed overnight, it was a relief to walk into the fine Westin LAX and be greeted by a fine staff ready to serve. I don't like double beds but I was tired enough from the day to take what was available. I enjoyed a great late night dinner with matching service in the restaurant. Thank you for a fine stay.
May 13, 2012
Rated 4 out of 5 by Hunter Lost Luggage
Everything was nice at the Hotel, with one exception. The airline delayed my baggage, and I got an email that it was delivered at Noon. When I got back at 4:30 pm, the bag was not in my room, and when I called, the staff could not locate it and said they would call me back. They did not call me back, so I called again about 1 hour later and after much prodding, they looked again and finally found it.
April 29, 2012
Rated 1 out of 5 by Chet Weston Needs some lipstick
The bathroom has no fan! Seriously? The furniture is old and tired ...not clean, especially couch. The pictures on the walls are literally coming apart....don't you have pics on the wall for people to LOOK at? Come on folks. And I itched for days after my visit. Dirty sheets? I WAS SHOCKED. but the lobby has high ceilings and marble and ten restaurant food was good. PS not enough service at the desk.
September 28, 2012
Rated 1 out of 5 by bill hotel stay
the hotel has no shuttle service to Hollywood Blvd which is a major tourist attraction..the hotel has no washer and dryer for the guests to do a quick load of laundry,it is not uncommon to not bring enough clean clothes for the trip. the hotel has no free internet service for guests who dont bring their own laptops. the hotel lobby and bar area were constantly cold.no soda pop machines in the hotel.
January 29, 2013
Rated 4 out of 5 by alohawindwardguy Comfortable convenience at LAX
Once you survive the short but noisy, bumpy, lurching, shuddering shuttle ride from your LAX terminal, the Westin provides a surprisingly civilized and comfortable oasis for the weary traveler. Great food and bar items, quiet rooms, excellent amenities, comfortable beds, and efficient staff make this THE airport hotel to choose at LAX. Highly recommended.
July 6, 2014
Rated 3 out of 5 by KPMA airport shuttle
I stay at this hotel just for the convenience to the airport. The shuttle is not at all reliable. After almost a 30 minute wait my colleagues had to get a ride to the airport. Other hotels have very timely and reliable shuttles. Makes me question staying at this hotel in the future. When doorlman called to inquire where shuttle was they hung up on him. Location is nothing special. Ramone is great!
March 8, 2013
Rated 3 out of 5 by LAwedding Needs some work
While the hotel is lovely to look at, we were disappointed in the housekeeping....we had to call for towels.....rooms were not made up even as late as 3:30 PM
the air conditioner system was not up to par....I was unable to comfortably sleep due to it being so warm.....even after i called to complain the circulation to the entire room was fair at best....some areas were cool and some really stuffy
August 16, 2012
Rated 4 out of 5 by Manny13 Restaurant needs Improvement
I have stayed at this hotel on several occasions and I have ALWAYS found the restaurant very deficient in service and in the quality of the food. One day a Buffet Breakfast was offered and the scrambled eggs (two choices) were dry and insipid. I found the scrambled eggs offered in the Executive Floor to be excellent.
The Daily Grill selection of entrees is not appealing, poor quality and pricy.
May 28, 2013
Rated 2 out of 5 by joemar92 An unrewarded member
As an SPG member AND SVN Owner i really got the short end of the stick. As an owner you have an expectation from Starwood Hotels and this one fell way short. the low point was waiting almost 2 hours for a bottle of water that should in the room prior to check-in. A broken phone and no bathrobes just added insult. Starwood prides themselves on providing a certain level of consistency and owner expect/demand nothing less. This hotel fell short of expectations. Our previous stays in Westin have have met if not exceeded our expectations. In our case we had an early flight to the east coast and just wanted to relax take a shower and get a quick coffee in our room before checking out at 430AM. Needless to say I am very disappointed especially because I expect more and always get more from your Westin line of hotels. Please get back to me and explain why we were not treated as owners at this hotel.
August 7, 2013
Rated 4 out of 5 by therealmrswoody close to airport
The front desk staff displayed prompt professionalism and respect at all times. The room itself was cosmetically stunning! Features that would have aided my stay include a mini fridge, and a microwave inside my room. Our family had to run back and for. With a sick child to the buffet in order to not miss breakfast. In addition items that could have been heated up later were no longer accessable or too far. The breakfast hours if longer would allow families more time such as 0600 to 1000, especially while paying over a hundred dollars per night. The cleanliness was superb and the view gorgeous. The choice of internet options seems sort of unfair. I have already spent over $160.00 for a room and then no wifi to stay in touch with my family or job seems like another tick mark. Also most places offer active duty free parking. Overall I would recommend this hotel to business travelers or singles.
August 19, 2013
Rated 4 out of 5 by Noel04 Nice
The hotel was nice, and the room was clean and comfy. I am not sure if my sleep was poor because of personal stressors or not, but the bed was rather comfortable.
The hostesses at the Grill were not very friendly, but my server was great, and I really appreciated the garlic in the marinara sauce!
August 3, 2014
Rated 5 out of 5 by Saw13 Not the service I am used to
This is my 3rd of 4th stay at the Westin LAX and I am quite disappointed. Upon checkin the front desk clerk was unpleasant and not very helpful when. She never gave information as far as my internet that was a part of my rate, and seems to be rushing through when I was the only person in line. Next, my rate included parking for triple A member, I had to return to the front desk a total of 3 times to get new parking passes issued because when we tried to use the pass to leave it did not work.. Employees were engaging in conversation as i waited in line to get another pass, that I was told should work from now on. The room had a very mildew type smell and the housekeeping service was so minimal that we were not aware that they came to the room until I saw 3 new towels. I love the Westin and have recommended this particular location to many friends, however this visit was not the service that I have grown accustomed to when visiting.
June 30, 2014