Rated 1 out of 5 by Dave44 terrible service
When i walked in my room it had the strong smell of cigarette smoke. i called customer service and they said someone would call back with a new room. never got a call and no one came to the room. after about 10-15 minutes I called again and told them I had not been contacted. they appologized and said some one would call back, again no contact. 4 calls and 45 minutes later someone finally shows up at my door with a key to a new room.
January 25, 2013
Rated 3 out of 5 by Traveler113 Very noisy
There isn't much that can be done about the jet and street noise given it's location by LAX. The staff is very helpful and quickly resolved the missing TV remote and providing me with the proper response to accepting wi-fi terms that specified a charge when in fact the wi-fi was to be included in the room rate. Unfortunately I decided to receive my bill in email and still don't have it. I've called twice and the phone is unanswered.
October 15, 2012
Rated 2 out of 5 by Aman Disappointment
Since the first night we checked in , we have 2 rooms . No.776 & 777 . Room. 776 had hot water problem . My son who is showering the first minute with warm water had to finish showering with cold water in the night . The next night it was 777 . And then the next night back to 776 . On the 4 th January it was 776 and 5 th jan. was 777 . I had to stop shower in the middle and move to next room . Parking is excessively. Expensive here.
January 5, 2013
Rated 4 out of 5 by ivebeenframed Westin
My recent stay at the Westin was very nice. The facilities there are very nice with loads of things to do allaround the area. The only problem my son and I both encountered were the bed pillows. I don't know exactly why but we both felt the bed pilllows were very uncomfortable and neither of us slept very well either night we were there.. I know on future stays to bring my own pillow. Other than that I highly recommend the Westin.
July 19, 2013
Rated 4 out of 5 by Linda88 No MSNBC
A clean comfortable room.
Was told when I checked in and spoke to the front desk. that $25 parking charge would be discounted to $20 but it was not correctly indicated on the bill -- I was charged $25 per day.
I caught the error before I checked out and it was rectified but one wonders how intentional this was.
I watch MSNBC regularly, but it was not on the list of channels. Annoyed and mystified as it is a popular channel.
October 28, 2013
Rated 4 out of 5 by BDC23 Comfortable
This is a great hotel right by the airport. In the words of someone from the movie Urban Cowboy, "and all that implies." I find myself at this hotel only when my flights get cancelled across country.
It's in a not very nice neighborhood which should of course be expected if you are within walking distance of LAX. The restaurant is good which is great because if you find yourself here that will be the only thing available to you.
June 17, 2013
Rated 3 out of 5 by WorkingTraveler Comfortable hotel
The Westin LAX was a comfortable place to stay. The room was clean and quiet. The Front Desk staff and Maintenance staff were great to deal with over a particular issue that needed to be addressed. I only had two noteworthy issues: air conditioning and television volume. I couldn't get the room to cool down to a comfortable level of my liking and the volume on the televsion wouldn't go any higher. But I'd stay at the hotel again.
December 3, 2012
Rated 2 out of 5 by PeterY123 Not doing the basics
There was a sticky stain on the floor in the foyer.
The light next to the bed was dead.
The clock was 1 hour off.
The menu was written on.
I'm sure management will write that they are so sorry that the stay wasn't pleasant and that I should come again.
Instead, they should write that they are actually fixing these basic types of problems. Based on the other reviews here, I am not the only one who has had this experience.
October 24, 2013
Rated 5 out of 5 One Shortcoming
I almost always stay at the Westin LAX. I love this hotel as it feels like a home away from home. Each time I am there for more than one night, I sign up for the "Green Program" I have done this since the program was started. However, I have only seen one credit for having signed up. I don't know how the credits are applied, however, even asking the staff, I have not been able to get any correction of the earned points applied.
May 6, 2013
Rated 3 out of 5 by Bill surprised by a couple of things
Stayed the night before departing from LAX for vacation. At 7:30m, only very mildlly warm water. Both of us froze in the rain shower. To get any warmth, had to hold wand very close to you. Front desk said it would warm up later. We had a flight.
Also was advised that wireless internet was 12.95 extra. That was not mentioned. First time I ever was told to pay extra for wireless in 5 years. Was free for 45 minutes in the lobby.
February 2, 2013
Rated 4 out of 5 by Marhow48 This hotel has some good features; a couple of mediocre ones
The overall stay was great. Checking in as a SPG member sucked - there was only one person at the desk and he served one guest for 15 minutes. At the same time guest in the non-SPG line had three people checking them in and not once did the desk personnel ever acknowledge that there were people waiting on the SPG line. I finally went to the non-SPG line to check in.
The room was great. Food was good. Parking was convenient.
March 14, 2013
Rated 3 out of 5 by Osgoode4 Loud AC & Bath did not drain
Stayed for one night on way out of LAX on Nov 22, 2011. Was disappointed in the Westin Chain as the AC was so loud it was a freight train. The shower/bath tub did not drain, It was past my husband's ankles after he was done. I was lucky enough to use my second room's facilities that I had booked for my relatives travelling with us. I did mention to the front desk on my way out (3:30 am), but do not know if they followed up.
November 28, 2011
Rated 4 out of 5 by alaninps Expensive parking
Nice airport hotel in room comfort. But $27.50 for overnight parking is way too expensive. Internet (high speed) was virtually unusable. When I complained about poor Internet ( I had to go to club or lobby to work), I was told that next time I should ask for a room closer to the elevators where the signal is better. I was NOT at the extreme end of the hotel and there is no excuse to charge for nearly non existent Internet.
June 25, 2013
Rated 4 out of 5 by Travelbug8 Convenient Hotel and with great Value
Westin LA Airport is very convenient to LAX and has exceptional value pricing for the Westin brand. Good as a night or two stay, I felt the hotel catered to business travellers more so than people on holiday/get a ways. Staff were excellent! Décor is not to usual Westin standards and looks a bit tired and dated. Who know this property might be scheduled for a refit in 2014! Great value and time saver!
January 12, 2014
Rated 4 out of 5 by Luxury2C The good and the not so good.
I found all the public areas to be well kept, highly sophisticated and trendy. The room view from the city side was a plus. The bed was well endowed and comfortable.
Other than the bed and view. I was disappointed with the room assigned. The furniture was worn and the vanity dated. I asked to be moved from room 570 due to the condition of my room. However, room 1168 was about the same,. If you are going to use granite or marble, you must use the proper products to seal/clean the tops so that glass marks and water stains don't build up. Looking at all the water marks and glass rings made me think the room had not been properly cleaned.
The bathroom sink was also slow in draining. The bathroom door swings out and could be hazardous to someone entering, exiting the room or accessing the closet.
I do love star wood products and always look to them for the very best.
February 3, 2013
Rated 1 out of 5 by PD61 terrible time
This was the most negative experience with the Westin. When i check in at the front desk i was received by a woman that barely speak English. My room (suite) was in terrible condition, the 2nd night of my stay the room was not done and when i called the front desk (at midnight ) to complain, they only offer to me points.......One our later (i was at sleep) the cleaning crew came to know at my door.. This is terrible!!!
January 25, 2013
Rated 4 out of 5 by McGuire Comfortable room but no Internet connection possible!
The check in was quick and efficient. The room was clean and comfortable, but it was impossible to get an Internet connection!
Honestly, being in a room with no Internet connection is just a huge hassle for me as I have work to do and rely on the connection.
This is the only hotel in lax that I have had this problem with. I mentioned it at check out and the person was unconcerned.
Very disappointing to say the least.
December 11, 2012
Rated 5 out of 5 by julie68 Comfort plus
After being on the road for 2 weeks in B&B's it was nice to come back to a Westin. First time for me staying at this hotel, but they were brilliant. It was a walk in reservation, the staff were friendly and helpful, and even gave me an early checkin. When it came to doing some last minute shopping, Ramone at the concierge desk was a fountain of information and nothing was a problem for him - always helpful and smiling!
January 12, 2013
Rated 3 out of 5 by SPGGoldMember Hidden Charges
As an SPG gold member, I was told that I had one complementary water bottle. The bottle was not in the room so I had to ask for one....which took ages for staff to deliver. What a surprise!!! The bill left under the door did not list the water bottle as a charge but the final e-mailed folio had the $6.00 charge for 1 water bottle...which is supposed to be complementary. Great disappointment on these hidden charges.
May 1, 2012
Rated 5 out of 5 by Traveler Wonderful staff and great features
I'm a loyal Starwood member and generally like Westin's the best of all the SPG properties. This one is a staff out. Happy hour in the lively bar was a great place to tab a meal and glass of wine. The lobby is spacious and beautiful and the staff were fabulous. I generally do not expect much from airport hotels - even the nicer chains - but this property exceeded my expectations. Will stay here again and again. .
May 7, 2013
Rated 2 out of 5 by J0hnJ0hn Whirlpool was cold! TV reception was horrible!
My fiancee and I stayed in this hotel rather than the others in the area because it had a whirlpool (hot tub). It was cold! Barely above room temperature for our entire stay, and even when requested that it be hotter, the hotel staff did not comply.
Because we didn't get to sit in the hot (or should I say COLD tub), we decided to try and watch a movie, but the TV reception so so terrible it was rather annoying.
January 14, 2013
Rated 4 out of 5 by TomL Typical business hotel
This is a standard Westin business-oriented hotel. It's close to the airport with frequent shuttle service. There is a spacious lobby, small business center, and wi-fi.
The nearby runways result in plane noise all day and all night. If you are a light sleeper, request a room facing north. On the other hand, if you like watching planes, a room facing south is great. I was in a suite on the southwest corner of the hotel, close to the east end of the south runways, and had a good view of planes landing and taking off.
The Daily Grill restaurant is a bit pricey, but that's normal for a hotel. Both the lunch and dinner menus have a list of items with total calories of 600 or less, which I found to be very useful.
The breakfast in the Premier Lounge is good; the appetizers in the evening are limited. It would have been nice to have a bowl of fresh fruit available during the day.
January 7, 2013
Rated 2 out of 5 by CPD1962 Bad luck I guess
I used points to stay for one night. 15 minute wait to check in. Room had broken lamp, dirty desk area, had to fix the shower head myself and clock was off by an hour which made me late the next day. At check out I nicely informed the gentlemen about the room issues. He was less than interested, didn't apologize or thank me for bringing them to his attention. Maybe they give these rooms when guests use points ?
November 6, 2012
Rated 3 out of 5 by lwr2011 The service express line was disappointing
One of the service express line operators was awful in attitude. the first time she just hung up, the second time, she was almost shouting, because I was asking to transfer to the front desk. (There is no reason I would assume to dial "0" for front desk given that there are so many function buttons on the phone).
In general, the service is poor, except one of the front desk (male) who helped me to change room.
December 14, 2011
Rated 4 out of 5 by BeckyG One of the better Airport Hotels & a good value
This large, older property is exceptionally well kept. You get the fabulous Heavenly bed the best showers / shower heads/ water pressure I've ever seen in an older property.
The bar and restaurant were busy. The Daily Grill is not my favorite Hotel restaurant, its too common overpriced wines are a big MISS in this area of the Country but the staff were very polite and helpful and the pool area was gorgeous.
February 27, 2013
Rated 2 out of 5 by BR40 Not Happy
Some of hotel guest service personnel were not professional and unpleasant. The evening manager failed to follow up on my guest concerns, not even taking a moment to speak with me or return my call. On several occasions I had to wait at the guest service counter for more than 5 minutes. The outdoor pool was not clean. I was overall dissatisfied with the service and would not recommend this hotel to anyone.
December 5, 2012
Rated 3 out of 5 by Weebit Inconsistency is predictable
I have stayed in this hotel weekly since October of 2012. The service varies with each stay ? There are times when I am greeted with a fruit basket and a note from the manager, welcoming me back to the hotel. There are other times where I do not get any recognition for being a loyal customer, and have had several unpredictable errors from parking passes, meal passes, papers, etc.
This last stay was very notable in that Abel, the manager of the hotel restaurant, went out of his way to ensure I had a tie for a pop up meeting with VIPs from another company. In short, he offered the tie he was wearing to me for use in addressing the situation. He was very gracious in his offer, and would not accept any compensation for going out of his way to make my day. Please ensure he gets the deserved recognition for putting his customers needs first! Well done Abel, I can not thank you enough.
April 28, 2013
Rated 4 out of 5 by JanL Dine at hotel restaurant!
LAX Westin was comfortable (beds were devine), staff was polite but the reason I would come back was the food! We ate breakfast and dinner twice in the "Daily Grill" - delicious and reasonably priced. . Our steaks and seafood were great and desserts were large enough to share between multiple people. Also, we noticed their HUGE chicken pot pies were a hit with many diners taking picutres of their plates!
March 1, 2013
Rated 2 out of 5 by Ezal It's a miss
Quick overnight with the family. First off, the Westin seemed to run much fewer shuttles than the competition. Second, we asked for a cot in the junior suite when we reserved and it took about an hour for them to supply. We had arrived late and this was annoying. Lastly on the down side, rooms and halls tired. On the plus side the waitress, hostess and cook for our early morning breakfast were all great.
December 28, 2012
Rated 2 out of 5 by Mitch52 Bad Check in Experience
Arrived at LAX at 7:30pm. Waited 30 minutes for shuttle but nothing. called hotel at 30 minute mark...phone rang 20 times, no answer. Called hotel again at 35 minute mark...again 20+ rings no answer. Checked number to make sure I was dialing correctly, I was. Dialed again, 20+ rings no answer. Took a $20 cab to hotel which was 3 miles away. Waste of my money. Got to the hotel, long line (7+) checking in but no one in the Gold/Platinum line where I waited 20 minutes. Desk clerks kept checking in non-premium member for quite some time while I waited. When I did get checked in "Eddie" was helpful but no platinum upgrade. Not that they didn't have any upgraded rooms available, they just were not cleaned. If I wanted to wait 40 minutes I could have one. I complained to the desk manager and he shrugged his shoulders and said he would give me some extra Starwood points. Havent recieved them.
October 10, 2013