Rated 1 out of 5 by gwenyleigh1 I WILL NEVER STAY HERE AGAIN!!!
I am very discappointed in the service and pricing that I received this weekend at this hotel. I have stayed at this same location for years and I am appalled at the crazy prices for parking, internet, etc. The hotel has always been a 4-star hotel, but not after this weekend. I was once a loyal customer, but as of today, I will stay elsewhere!
September 24, 2013
Rated 4 out of 5 by AndAir Bad and good.
Bathroom vent in Rm. 912 needs cleaning; sink stopper did not work. Bathroom amenities were sparce. Upholstery on club chair needed cleaning.
Laura at Service Express is one of the best hotel employees I have encountered. She answered every telephone request with outstanding personality and professionalism. Room service experience was excellent.
February 2, 2013
Rated 4 out of 5 by Cat15 Lovely hotel
I work for a major airline and have been staying at this Westin all month. Being away from home for long stretches can be stressful, but this Westin goes a long way in providing comfortable rooms and great service. During my last stay my television seemed to be having digital picture problems. After about an hour of wondering if bad weather was looming out there somewhere, I called the front desk. I explained the problem and they sent maintenance to check on the problem. He was there within 5 minutes! This was great as it can take some hotels hours. He reset the TV and went down to check on the main connections. It was fixed in a flash. The following morning, however, my shower didn't want to work. I tried to get the shower handle to stay up but could not. Showering was "creative". I did mention it to the front desk upon check out. I will be here this coming weekend and I'm sure the stay will be better. All staff members are eager to help out!
September 25, 2012
Rated 4 out of 5 by Stuart66 Parking?
Most of the staff was friendly and professional , however after my car was hit in the paid parking lot. I had to wait 30-40 mins for security to show up. The car was still resting bumper to bumper which turns out did do some damage. I still paid full price for parking and drove away with a damaged car... does not feel right for some reason.
August 25, 2012
Rated 5 out of 5 by Keys Almost perfect
I really enjoyed staying at the Westin Atlanta Airport. The place was sold out which may have contributed to the one area that fell short. When I was in the workout room there were no towels initially. By the time I finished, the towels had been serviced fully. The equipment is pretty good but it is showing its age from lots of use though.
September 4, 2012
Rated 3 out of 5 by Lovey7 This hotel needs some more updates
The hotel was recently renovated but the furnishings were still shabby and the restaurant looks like a cafeteria. The staff was nice and helpful but most things were out of there control. This was not my usual Westin Stay.
February 24, 2014
Rated 5 out of 5 by iflyrjs wake up calls
for the past month Ive been staying there twice a week and still have 4 more stays 21 22 July and 27 28 July
This is not the first time Im writing about this but I now expect it from this particular hotel. I don't get wake up calls it doesn't matter if I tell the rep at the front desk or call from my room I NEVER get a wake up call......
July 16, 2013
Rated 4 out of 5 by Tennis12 Eventually Comfort was Achieved
I've stayed here several times, never any problems with room or staff. But on recent stay bed linens needed changing upon check in. Took five attempts to get fresh linens....Finally. After this ordeal....A Good Night Sleep. Bed extremely comfortable. Reported everything upon checkout, Expressed how sorry they were...Will Stay here again.
August 28, 2012
Rated 4 out of 5 by WillyIt Noisy aircon units
Everything fine in the hotel, but no "Club Room" for meetings etc? My room 1085 although not close to the huge aircon units was quite noisy with them. In fact I thought that they were running engines tests at the nearby airport but in the morning I saw the noise was caused by the aircon units. Good job I was dead beat and jet lagged!
September 3, 2013
Rated 4 out of 5 by PT7GR VERY NICE
THE PROBLEM WE HAD NOT ABLE TO GET CLEAN TOWELS AND HOUSE KEEPING GAVE US TOWELS OUT OF A DIRTY ROOM SHE WAS CLEANING. SHE CONTINUE TO STATE THAT WAS ALL SHE HAD. ALSO WHEN IT WAS TIME TO CHECK OUT THERE WAS A LONG WAIT. OTHER THAN THAT ,VERY NICE PLACE. I HAVE STAYED AT DIFFERENT LOCATIONS AND THEY ALL ARE VERY NICE AND SO BEAUTIFUL.
August 8, 2012
Rated 5 out of 5 by Maarge Heavenly Beds
We were in Atlanta for a Church Conference, with long work hours to support our conference - so when it was time for bed we were ready for comfort - the beds at the
hotel far surpassed our expectations.
They are heavenly - no need to toss or turn to find that right spot - wherever you lay it was the perfect spot. Thank you Westin
September 4, 2013
Rated 4 out of 5 by john3 Great service at Palio
I always stay at the Westin Airport when I come to Atlanta. What I noticed this time was how Sharon, Wanda and Cree, who work at Palio treated their customers with deference, friendliness and care. Not only did they treat me this way, but everyone who came in was treated like they were family. I was deeply moved. Wonderful people.
May 27, 2013
Rated 4 out of 5 by dayton13 Great place to stay
I want to thank Daniela at check in she was awesome. Friendliest check in ever. She was also very helpful. My bartender was also great generous servings on wine and overall made a great Washington apple shot.
Enjoyed my stay but it was the staff that made this a special stay. Love the bed super comfortable. I will stay here again.
January 20, 2013
Rated 4 out of 5 by Jojo2 Excellent hospitality
This hotel makes a good impression in spite of the unavoidable noise of the nearby highway and incessant air traffic. Inside, all is calm and cheerful. The staff was outstanding, pleasant and helpful. My conversations with the attentive and experienced catering team were delightfully warm. The accommodations are quite comfortable.
September 10, 2012
Rated 5 out of 5 by shea front desk staff
I made the reservations, email came in my name David obb
but upon checking in could not check in because the acct in in my wife's name Joni Cobb
made me call SPG call ctr and have them add my name, had to wait for a call from the ctr to front desk, never have had is issue come up before. Not a rea friendly attitude besides
November 6, 2013
Rated 4 out of 5 by CaliforniaS Great features but don't know how to deal with power loss
Overall great hotel and very comfortable, but unfortunately staff didn't know how to handle a blackout, felt nervous and wound up giving me the wrong room and wouldn't do anything about it. I can excuse them for this, since the overall experience was very nice, but they need to train and empower their people better then they do.
March 10, 2013
Rated 2 out of 5 by blah Not a real Westin
Excellence is in the detail and the detail has been forgotten at this facility, Hallway rugs very dirty, room chair stained dirty, spg gold guest not placed in spg floor when room was available. No water in room. Pool had spit and flem floating on water-appears to not been cleaned. Whirlpool was not filled - water merky,etc.....
August 8, 2012
Rated 5 out of 5 by shamrocklover This hotel has great service
Hotel was very clean, friendly people, great service, we had a problem with air conditioner it was very noisy and we got moved to another room right away. Restaurant was even better AWSOME service from our server S-Hossain he was fantastic fast service very friendly recomended salmon and it was so good. Our stay was fantastic.
September 9, 2013
Rated 4 out of 5 by melissasuddith The hotel is a great conference sight.
My stay at the Westin Airport Atlanta was great. The only negative I have to comment was the wait to check in when we arrived. The staff was very polite and helpful. The rooms were nice and clean.
February 24, 2014
Rated 4 out of 5 by jaron227 Very nice airport hotel
I stay here once a week, staff is kid and friendly and courteous. Very professional. Rooms are always clean. Sometimes the hallway floors can be a little dirty but the staff works around the clock to make sure everything is clean. Beds are very comfortable and carpet in the room is always clean which is important to me.
September 13, 2012
Rated 5 out of 5 by E4B6S5 Love this hotel!
This was my 2nd time staying here and it was better than my first. Staff is awesome, nice workout area, and hope to try pool out next time. Food is kinda expensive but average for most hotels. You will need a car if you want to explore nearby areas. Perfect stay for just staying overnight waiting for your next flight.
December 24, 2012
Rated 5 out of 5 by Sweetc Great Bed and Pillows
I must say that I was pleasantly surprised by the hotel room. I appreciated the robe that was sitting on the bed when we walked into the room. That was very inviting. Then the bed, it was firm, yet soft and the pillows were soft and cushy. I slept like a baby and would be willing to stay at this hotel again.
November 11, 2013
Rated 4 out of 5 by Liza2013 The staff were wonderful
Everyone working at the hotel were very helpful, welcoming, & patient. It was my first time in Atlanta & I was there for an interview, hence I had lots of questions about locations etc. The people working at front desk were accommodating & the staff running the shuttles/taxis were very helpful too. Great service!
February 9, 2013
Rated 3 out of 5 by BOBBY0646 Stay & Meeting Experience
Check IN/OUT very slow - management needs to staff properly to handle peak times.
No spoons in conference room for continental breakfast.
Restaurant breakfast food & service excellent. Food stations difficult to navigate due to orientation/placement of food containers.
Lunch food/service in restaurant excellent.
July 25, 2013
Rated 5 out of 5 by CathMSP Missing Shampoo
My room was missing shampoo.
March 18, 2014
Rated 3 out of 5 by Sue123 Dirty Bathroom
When I check into a hotel I expect it to be as clean as my house is. If I have to call down to request a recleaning it spoils my entire stay. Additionally my room was in need of repair. My toilet wobbled, the rack in the shower to hold the shampoo and conditioner was about ready to fall off......very poor shape.
January 17, 2013
Rated 2 out of 5 by amo2424 Convenient, but not Westin-standard
My shower didn't have hot water when I stayed here, and didn't get fixed even when I complained to the front desk. Room service took forever, and the gym was under renovation - makeshift gym didn't even have towels/water. It's convenient to the airport but the rooms are tiny and it's not up to Westin standards.
April 19, 2013
Rated 5 out of 5 by RaceFan Great place to stay
We have stayed in this hotel several times and have always been happy with our stay. Great location if you are flying out of Atlanta or, as is the case with out last two stays here, going to the race at the Atlanta Motor Speedway. Quite rooms, comfortable and clean. My grandchildren always enjoy the pool too!
September 3, 2013
Rated 1 out of 5 by Kevin55 Totally Unsatisfactory
The room had cigarette smokes from prior guest(s) even that the entire facility is smoke free. In fact, I complained to the management a minute after I checked in and they dismissed the problem.
The room had a humidifier and I bet that this was placed in the room to remove the smoke odor.
May 26, 2013
Rated 3 out of 5 by TM05 Great food; avoid valet
Great food from the bar(after hours); brunch in the restaurant was delicious; great service all around. My only concern was the valet parking. My car and my dad's car had scratches on the front bumper. AVOID VALET PARKING. Besides the lot is less than 500 ft from the entrance AND cheaper to park it yourself!
April 16, 2013