Rated 5 out of 5 by shea front desk staff
I made the reservations, email came in my name David obb
but upon checking in could not check in because the acct in in my wife's name Joni Cobb
made me call SPG call ctr and have them add my name, had to wait for a call from the ctr to front desk, never have had is issue come up before. Not a rea friendly attitude besides
November 6, 2013
Rated 5 out of 5 by Maarge Heavenly Beds
We were in Atlanta for a Church Conference, with long work hours to support our conference - so when it was time for bed we were ready for comfort - the beds at the
hotel far surpassed our expectations.
They are heavenly - no need to toss or turn to find that right spot - wherever you lay it was the perfect spot. Thank you Westin
September 4, 2013
Rated 4 out of 5 by john3 Great service at Palio
I always stay at the Westin Airport when I come to Atlanta. What I noticed this time was how Sharon, Wanda and Cree, who work at Palio treated their customers with deference, friendliness and care. Not only did they treat me this way, but everyone who came in was treated like they were family. I was deeply moved. Wonderful people.
May 27, 2013
Rated 4 out of 5 by Jojo2 Excellent hospitality
This hotel makes a good impression in spite of the unavoidable noise of the nearby highway and incessant air traffic. Inside, all is calm and cheerful. The staff was outstanding, pleasant and helpful. My conversations with the attentive and experienced catering team were delightfully warm. The accommodations are quite comfortable.
September 10, 2012
Rated 4 out of 5 by dayton13 Great place to stay
I want to thank Daniela at check in she was awesome. Friendliest check in ever. She was also very helpful. My bartender was also great generous servings on wine and overall made a great Washington apple shot.
Enjoyed my stay but it was the staff that made this a special stay. Love the bed super comfortable. I will stay here again.
January 20, 2013
Rated 5 out of 5 by shamrocklover This hotel has great service
Hotel was very clean, friendly people, great service, we had a problem with air conditioner it was very noisy and we got moved to another room right away. Restaurant was even better AWSOME service from our server S-Hossain he was fantastic fast service very friendly recomended salmon and it was so good. Our stay was fantastic.
September 9, 2013
Rated 4 out of 5 by CaliforniaS Great features but don't know how to deal with power loss
Overall great hotel and very comfortable, but unfortunately staff didn't know how to handle a blackout, felt nervous and wound up giving me the wrong room and wouldn't do anything about it. I can excuse them for this, since the overall experience was very nice, but they need to train and empower their people better then they do.
March 10, 2013
Rated 2 out of 5 by blah Not a real Westin
Excellence is in the detail and the detail has been forgotten at this facility, Hallway rugs very dirty, room chair stained dirty, spg gold guest not placed in spg floor when room was available. No water in room. Pool had spit and flem floating on water-appears to not been cleaned. Whirlpool was not filled - water merky,etc.....
August 8, 2012
Rated 4 out of 5 by jaron227 Very nice airport hotel
I stay here once a week, staff is kid and friendly and courteous. Very professional. Rooms are always clean. Sometimes the hallway floors can be a little dirty but the staff works around the clock to make sure everything is clean. Beds are very comfortable and carpet in the room is always clean which is important to me.
September 13, 2012
Rated 5 out of 5 by Patricia130 My 24hrs in ATL
From getting picked up at ATL by shuttle to my deep sleep followed by great breakfast, my business trip was very successful thanks to the ATL WESTIN.
February 25, 2014
Rated 5 out of 5 by Sweetc Great Bed and Pillows
I must say that I was pleasantly surprised by the hotel room. I appreciated the robe that was sitting on the bed when we walked into the room. That was very inviting. Then the bed, it was firm, yet soft and the pillows were soft and cushy. I slept like a baby and would be willing to stay at this hotel again.
November 11, 2013
Rated 5 out of 5 by E4B6S5 Love this hotel!
This was my 2nd time staying here and it was better than my first. Staff is awesome, nice workout area, and hope to try pool out next time. Food is kinda expensive but average for most hotels. You will need a car if you want to explore nearby areas. Perfect stay for just staying overnight waiting for your next flight.
December 24, 2012
Rated 4 out of 5 by Liza2013 The staff were wonderful
Everyone working at the hotel were very helpful, welcoming, & patient. It was my first time in Atlanta & I was there for an interview, hence I had lots of questions about locations etc. The people working at front desk were accommodating & the staff running the shuttles/taxis were very helpful too. Great service!
February 9, 2013
Rated 3 out of 5 by BOBBY0646 Stay & Meeting Experience
Check IN/OUT very slow - management needs to staff properly to handle peak times.
No spoons in conference room for continental breakfast.
Restaurant breakfast food & service excellent. Food stations difficult to navigate due to orientation/placement of food containers.
Lunch food/service in restaurant excellent.
July 25, 2013
Rated 3 out of 5 by Sue123 Dirty Bathroom
When I check into a hotel I expect it to be as clean as my house is. If I have to call down to request a recleaning it spoils my entire stay. Additionally my room was in need of repair. My toilet wobbled, the rack in the shower to hold the shampoo and conditioner was about ready to fall off......very poor shape.
January 17, 2013
Rated 5 out of 5 by RaceFan Great place to stay
We have stayed in this hotel several times and have always been happy with our stay. Great location if you are flying out of Atlanta or, as is the case with out last two stays here, going to the race at the Atlanta Motor Speedway. Quite rooms, comfortable and clean. My grandchildren always enjoy the pool too!
September 3, 2013
Rated 2 out of 5 by amo2424 Convenient, but not Westin-standard
My shower didn't have hot water when I stayed here, and didn't get fixed even when I complained to the front desk. Room service took forever, and the gym was under renovation - makeshift gym didn't even have towels/water. It's convenient to the airport but the rooms are tiny and it's not up to Westin standards.
April 19, 2013
Rated 5 out of 5 by Lifeplatnum13 business trip
Increadible professional staff. Would recommend this hotel highly.
March 6, 2014
Rated 1 out of 5 by Kevin55 Totally Unsatisfactory
The room had cigarette smokes from prior guest(s) even that the entire facility is smoke free. In fact, I complained to the management a minute after I checked in and they dismissed the problem.
The room had a humidifier and I bet that this was placed in the room to remove the smoke odor.
May 26, 2013
Rated 3 out of 5 by TM05 Great food; avoid valet
Great food from the bar(after hours); brunch in the restaurant was delicious; great service all around. My only concern was the valet parking. My car and my dad's car had scratches on the front bumper. AVOID VALET PARKING. Besides the lot is less than 500 ft from the entrance AND cheaper to park it yourself!
April 16, 2013
Rated 5 out of 5 by Scots2013 Great night sleep!
Our night stay at the Westin met all our needs. From the minute we got there the staff were extremely friendly and accommodating. We had some very good food by room service, well worth the money. The room was also very comfortable. We both had a very good night sleep after travelling for so long. Thank you!!
January 6, 2013
Rated 4 out of 5 by DrBA great stay Biogen medical meeting
after a late flight arrival the man checking me in (german nationality?) was most courteous, ungrading my room on the top floor and providing a razor I had forgot to pack. When I called to the concierge moments later, a most friendly woman arranged for a late checkout for my one day Biogen medical meeting.
February 3, 2013
Rated 5 out of 5 by Pab31 Great Staff, Minor Issues to Solve
I had a one night stay in late august, and as a Gold member I was unable to do an early check-in around 11am, which is perfectly fine. My only issue was a missing package, that was soon discovered by security. Other than that, the staff was always kind and helpful, either for dining tips or getting around.
August 30, 2012
Rated 2 out of 5 by VAlady FIRE ALARM
This review is more for Starwood and the Westin organization than for travelers. I've stayed at this hotel many times and have had good experiences. Tonight, however, I was awoken by a fire alarm at 4:00am followed by a recorded message of "don't panic - we will let you know further instructions shortly." Knowing that I was on the 10th floor, I was not comfortable to stay in my room. I took the stairs to the lobby where there were no fire trucks and no alarms. When I asked the front desk what was happening, she said "Oh, I think security is testing alarms. Don't worry - there's no fire." When I asked "How do you know?" Her reply was "There's no smoke." Seriously?!? In a 10 story hotel, standing in a smokeless lobby is the indicator that there's "no fire"?!? This is absolutely unacceptable. I take fire alarms seriously - I think that's an important thing to do as a citizen. The fact that alarms may be flippantly ignored by establishments responsible for their occupants is not okay.
August 9, 2013
Rated 3 out of 5 by Manju This hotel has great features but.
If you stay in the hotel you have to pay $ 12.00 a day to park your vehicle. Five o'clock in the morning bells are going off all the guest are in the hall way in their pj, robes and wrapped up in sheets and at no time did anyone from the hotel explain what happened, other then that it's a beautiful hotel.
April 17, 2012
Rated 5 out of 5 by Cynthia2012 Great Features
Although I had a huge bug in my room, I loved the stay overall!! Also, it would be great if you had some kind of breakfast for when Teams come down and stay. Having to pay almost $20 for not a full meal is too much. What I mean is having a breakfast special for traveling basketball teams would be great.
August 1, 2012
Rated 4 out of 5 by shellbell8406 All great, except...
...the Palio restaurant and the bar. A friend and I went to the Palio restaurant on a Wednesday night for dinner. The place did not seem that crowded (a large group came in after us, but they had a different server). It took about ten minutes before anyone came over, and it was just to fill up our water glasses. It was probably another five minutes before our server came over to take our order. The food was pricey, but I wouldn't have minded that if the food had been good enough. It wasn't. It's not that it was bad, I just wasn't impressed. Our server kept disappearing for long stretches of time, and never checked on us. Overall very disappointing.
After eating, we sat at the bar to have a drink, with the same slow-to-nonexistent service.
Later, I did order some room service, and they were very fast. The staff was very friendly and accommodating, and the room was comfortable and clean. I would recommend this hotel; however, I would recommend ordering room service or eating elsewhere.
March 8, 2013
Rated 1 out of 5 by Karen9876 Moldy musty rooms
I love Weston hotels and choose them often when I travel. This Atlanta hotel need refurbished I have been in 3 different rooms they are moldy smell and are damp. I do not feel well when I wake up, and my kids can not stand the smell. Ni will never stay in this hotel again, and do not recommend it!
April 5, 2013
Rated 5 out of 5 by Disgusted10 Patron gift shop charges/Business center charges
Even though the Westin Hotel is a 5 star hotel; I think that charging $3.00 for two copies is extremely excessive/short of abusive. $2.00-$3.00 for a disposable razor (that can be purchased at the Dollar Store at 5 for $1.00 is short of stealing. $2.89 for a soda, just taking advantage.
November 4, 2013
Rated 4 out of 5 by Dissatisfiedcustomer39 Dishonest staff
Check-in person asked for email address at check-in. I explained that I never share my email, and she said it was only to send me a receipt. I asked her to confirm that I would never be spammed by the hotel, which she did. The hotel did not send a receipt, but did start sending unsolicited email.
October 14, 2012