Rated 3 out of 5 by BOBBY0646 Stay & Meeting Experience
Check IN/OUT very slow - management needs to staff properly to handle peak times.
No spoons in conference room for continental breakfast.
Restaurant breakfast food & service excellent. Food stations difficult to navigate due to orientation/placement of food containers.
Lunch food/service in restaurant excellent.
July 25, 2013
Rated 3 out of 5 by Sue123 Dirty Bathroom
When I check into a hotel I expect it to be as clean as my house is. If I have to call down to request a recleaning it spoils my entire stay. Additionally my room was in need of repair. My toilet wobbled, the rack in the shower to hold the shampoo and conditioner was about ready to fall off......very poor shape.
January 17, 2013
Rated 2 out of 5 by amo2424 Convenient, but not Westin-standard
My shower didn't have hot water when I stayed here, and didn't get fixed even when I complained to the front desk. Room service took forever, and the gym was under renovation - makeshift gym didn't even have towels/water. It's convenient to the airport but the rooms are tiny and it's not up to Westin standards.
April 19, 2013
Rated 5 out of 5 by Jazz3 Great Hotel
It was my Birthday Weekend, it was a joy to be a guest at the Westin Atlanta Hotel, the service from the valet to front desk
was just wonderful. My suprise slice of cake was delivered to my room, what a hit :) The service at the bar was great too.
Thanks Westin Hotel & Staff I will see you real soon.
February 10, 2014
Rated 5 out of 5 by RaceFan Great place to stay
We have stayed in this hotel several times and have always been happy with our stay. Great location if you are flying out of Atlanta or, as is the case with out last two stays here, going to the race at the Atlanta Motor Speedway. Quite rooms, comfortable and clean. My grandchildren always enjoy the pool too!
September 3, 2013
Rated 5 out of 5 by Sweetc Great Bed and Pillows
I must say that I was pleasantly surprised by the hotel room. I appreciated the robe that was sitting on the bed when we walked into the room. That was very inviting. Then the bed, it was firm, yet soft and the pillows were soft and cushy. I slept like a baby and would be willing to stay at this hotel again.
November 11, 2013
Rated 1 out of 5 by Kevin55 Totally Unsatisfactory
The room had cigarette smokes from prior guest(s) even that the entire facility is smoke free. In fact, I complained to the management a minute after I checked in and they dismissed the problem.
The room had a humidifier and I bet that this was placed in the room to remove the smoke odor.
May 26, 2013
Rated 3 out of 5 by TM05 Great food; avoid valet
Great food from the bar(after hours); brunch in the restaurant was delicious; great service all around. My only concern was the valet parking. My car and my dad's car had scratches on the front bumper. AVOID VALET PARKING. Besides the lot is less than 500 ft from the entrance AND cheaper to park it yourself!
April 16, 2013
Rated 5 out of 5 by Scots2013 Great night sleep!
Our night stay at the Westin met all our needs. From the minute we got there the staff were extremely friendly and accommodating. We had some very good food by room service, well worth the money. The room was also very comfortable. We both had a very good night sleep after travelling for so long. Thank you!!
January 6, 2013
Rated 5 out of 5 by Chardonnay73 Great Customer Service
In January 2014 a 5-day guest at your Westin Atlanta Airport hotel. After the first night, my room was switched from 436 to 424, and during the move I lost my iPhone charger. The subsequent day, I called the Lost and Found office, and spoke an employee named Ursula. Within minutes, she came to let me into my former room to help me search for my charger to no avail. Afterwards, she returned to my room with 2 chargers hoping they would support my phone but unfortunately they didn't.
After 3-days, still without my phone charger. I felt lost, frustrated and frantic particularly since I sat in my parked car a couple times during the day to charge my phone.
Still eager to find my phone charger, I called back to Lost & Found, and once again was kindly greeted and assisted by Ursula but still no charger found. A couple hours later, Ursula called my room; she couldn't reach me on my cell phone since it was dead. During the call, she said she believes she has an iPhone 5 charger and was coming to my room to see if it fit my phone. Low & behold, it worked. I could have hugged her! But this wasn't the highlight --- she told me she called her daughter to see if her daughter's job had any extra iPhone chargers, so Ursula actually went outside of the Westin to help me, something she certainly did not have to do.
This was a great example of excellence in customer service and going above and far beyond. I did not want her service to go unnoticed or unacknowledged.
Please thank Ursuala for me. She helped my stay at the Westin enjoyable and memorable. It is nice to see kind and selfless people still exist in this world.
All my best,
Albany, New York
July 3, 2014
Rated 4 out of 5 by DrBA great stay Biogen medical meeting
after a late flight arrival the man checking me in (german nationality?) was most courteous, ungrading my room on the top floor and providing a razor I had forgot to pack. When I called to the concierge moments later, a most friendly woman arranged for a late checkout for my one day Biogen medical meeting.
February 3, 2013
Rated 5 out of 5 by Pab31 Great Staff, Minor Issues to Solve
I had a one night stay in late august, and as a Gold member I was unable to do an early check-in around 11am, which is perfectly fine. My only issue was a missing package, that was soon discovered by security. Other than that, the staff was always kind and helpful, either for dining tips or getting around.
August 30, 2012
Rated 3 out of 5 by Manju This hotel has great features but.
If you stay in the hotel you have to pay $ 12.00 a day to park your vehicle. Five o'clock in the morning bells are going off all the guest are in the hall way in their pj, robes and wrapped up in sheets and at no time did anyone from the hotel explain what happened, other then that it's a beautiful hotel.
April 17, 2012
Rated 2 out of 5 by VAlady FIRE ALARM
This review is more for Starwood and the Westin organization than for travelers. I've stayed at this hotel many times and have had good experiences. Tonight, however, I was awoken by a fire alarm at 4:00am followed by a recorded message of "don't panic - we will let you know further instructions shortly." Knowing that I was on the 10th floor, I was not comfortable to stay in my room. I took the stairs to the lobby where there were no fire trucks and no alarms. When I asked the front desk what was happening, she said "Oh, I think security is testing alarms. Don't worry - there's no fire." When I asked "How do you know?" Her reply was "There's no smoke." Seriously?!? In a 10 story hotel, standing in a smokeless lobby is the indicator that there's "no fire"?!? This is absolutely unacceptable. I take fire alarms seriously - I think that's an important thing to do as a citizen. The fact that alarms may be flippantly ignored by establishments responsible for their occupants is not okay.
August 9, 2013
Rated 5 out of 5 by Cynthia2012 Great Features
Although I had a huge bug in my room, I loved the stay overall!! Also, it would be great if you had some kind of breakfast for when Teams come down and stay. Having to pay almost $20 for not a full meal is too much. What I mean is having a breakfast special for traveling basketball teams would be great.
August 1, 2012
Rated 4 out of 5 by shellbell8406 All great, except...
...the Palio restaurant and the bar. A friend and I went to the Palio restaurant on a Wednesday night for dinner. The place did not seem that crowded (a large group came in after us, but they had a different server). It took about ten minutes before anyone came over, and it was just to fill up our water glasses. It was probably another five minutes before our server came over to take our order. The food was pricey, but I wouldn't have minded that if the food had been good enough. It wasn't. It's not that it was bad, I just wasn't impressed. Our server kept disappearing for long stretches of time, and never checked on us. Overall very disappointing.
After eating, we sat at the bar to have a drink, with the same slow-to-nonexistent service.
Later, I did order some room service, and they were very fast. The staff was very friendly and accommodating, and the room was comfortable and clean. I would recommend this hotel; however, I would recommend ordering room service or eating elsewhere.
March 8, 2013
Rated 1 out of 5 by Karen9876 Moldy musty rooms
I love Weston hotels and choose them often when I travel. This Atlanta hotel need refurbished I have been in 3 different rooms they are moldy smell and are damp. I do not feel well when I wake up, and my kids can not stand the smell. Ni will never stay in this hotel again, and do not recommend it!
April 5, 2013
Rated 4 out of 5 by Dissatisfiedcustomer39 Dishonest staff
Check-in person asked for email address at check-in. I explained that I never share my email, and she said it was only to send me a receipt. I asked her to confirm that I would never be spammed by the hotel, which she did. The hotel did not send a receipt, but did start sending unsolicited email.
October 14, 2012
Rated 3 out of 5 by Saidie Mrs.
The rooms were not what I expected of a supposed four star hotel. We arrived at 6am and got up moving at 9am. So, I did not notice the stain in the chair until we returned that evening. Upon returning, we found that our room was not cleaned; neither did the hall appear to have been vacumned.
May 20, 2013
Rated 5 out of 5 by TravelerMN frequent business travel
the staff is extremely helpful, knowledgable, know my coffee preference, my room preference, Has excellent Wi-Fi, which is critical for business communications, The shuttle service is very good. Only suggestion is add more vegetarian dinner items to the menu.
March 28, 2014
Rated 1 out of 5 by Annette83 This hotel should raise many concerns
Stayed here twice within the span of one week. First visit; great customer service, great, clean room, great overall stay. Second visit: VAST difference. 1st room issued smelled like an ashtray, 2nd room issued smelled like a sewage pipe burst had occurred, 3rd room finally was clean and didn't have a stench (PURE room, so credit goes to PURE, and not to the Westin). Final room was not stocked with toiletries and the pool that had been so enjoyable on the 1st visit was disgustingly dirty and unstocked with towels even after 30 minutes of calling for more towels. I am a fairly easy travel guest for hotels, I don't ask for much. I don't think other guests do either. And btw, I am supposedly at the highest level member of the SPG rewards program. As other SPG members may be able to testify, platinum does not really mean much to SPG. Although, I need to clarify that the few customer service personnel that tried to assist this situation were nothing but polite. But polite never solves anything. Clean up your act SPG/Westin...it filthy.
March 29, 2014
Rated 5 out of 5 by Disgusted10 Patron gift shop charges/Business center charges
Even though the Westin Hotel is a 5 star hotel; I think that charging $3.00 for two copies is extremely excessive/short of abusive. $2.00-$3.00 for a disposable razor (that can be purchased at the Dollar Store at 5 for $1.00 is short of stealing. $2.89 for a soda, just taking advantage.
November 4, 2013
Rated 5 out of 5 by dcampmd Great location
Great location. Good value. Comfortable room as one would expect. Bathroom could be larger, but well lit and functional. Public spaces well maintained. Parking not free, though. Prices at bar a little on the expensive side, though service great. Would definitely recommend this property.
December 21, 2012
Rated 4 out of 5 by Hadly Good Stay!
very near to the airport and we have shuttles from airport to the hotel frequently. they also run shuttles from hotel to my office, so i choose westin. Also, room experience is Quite. I dont have to listen to what's happening next door like other hotels
March 28, 2014
Rated 5 out of 5 by dd77 Nice Stay
I had a nice, easy stay at this hotel. Only stayed one night for a meeting, but the room met my expectations. The meeting room was nice as well. The food was fine - nothing great, but perfectly fine. Overall, a very pleasant stay at this hotel and will be back if business needs arise.
October 17, 2013
Rated 5 out of 5 by Jeff1525 Great place to stay after a long day of travel.
I was put up at the Westin by Delta due to mechanical failure that caused me to miss my connection to San Francisco. Despite arriving after 10PM, the staff was very attentive. Ordered room service and it was outstanding.
April 22, 2014
Rated 4 out of 5 by SPGfan159 This hotel has great features
Excellent airport hotel, good for meetings. The food is fine and what you would expect, but does not match a private restaurant. Of course, that is a tough standard for any hotel. In addition, the mattresses did not match the SPG top of the line, which is usually an SPG attraction..
December 17, 2012
Rated 5 out of 5 by csull1075 Great Hotel - convenient
Hotel and staff were absolutely fantastic. Hotel was clean and well maintained, and staff provided southern hospitality at it's finest. Great hotel wouldn't hesitate to stay again.
May 9, 2014
Rated 5 out of 5 by Colleen AMAZING STAFF
The staff in PBX/guest service was AMAZING! I fell ill in the middle of the week, I called the hotel operator to inquire about what medications were available in the gift shop... Not only did they send up the NyQuil I asked for, the sent up crackers, soup, & ginger ale! SO KIND!!!
March 28, 2013
Rated 4 out of 5 by ajhoop This Hotel has great Rooms
The Hotel has grweat rooms and facilities. The one place I thought you fell short was the food. I ordered a Chef salad in my room. When the salad arrived it was flat the cheese was partially melted and the flavor was lacking. I did not feel that I got my moneys worth for the food.
March 4, 2013