Rated 3 out of 5 by Cyril59 Four Night Stay
The front desk staff was very helpful, as was the shuttle crew. They were open to taking us to whatever destination we needed. Very nice service.
I was disappointed in the TV reception. With technology being what it is, there's no reason for there not to be digital reception for all channels, let alone that they were't all HD.
My room was not cleaned on the third night of my stay. I didn't discover this until later in the evening, so by that time it was too late to really have anyone come to clean.
The restaurant was nice but the menu was too limited. But what they do offer was very tasty.
September 23, 2013
Rated 1 out of 5 by sousaiv once is enough
Highly incompetent staff....dreadful restaurant, and a GM who refuses to give out their email.....forces you to go through a secretary....have NEVER heard of that...
September 22, 2013
Rated 5 out of 5 by Favored Great Experience
This hotel has the most comfortable bed I have ever slept in. It was like being in a cocoon. Oh my goodness! Service was great. Positive experience overall.
September 22, 2013
Rated 4 out of 5 by Sororcyn This hotel is a great conference location
I recently hosted a conference at this Westin and the participants were very pleased with the location and its close proximity to the airport. The rooms were attractive and the beds comfortable. The other positive thing was the ease and comfort of movement between ballroom and meeting spaces. The meeting area was spacious and very accommodating. Finally, the food and service were excellent.
September 20, 2013
Rated 1 out of 5 by Jamesy Only positive was proximity to airport
Over-rated, over-prized and offering little in service and comfort.. The whole building is old and smells of meldew. No breakfast and outrageous parking fee.
September 18, 2013
Rated 1 out of 5 by Paul Staff Not Organized
No acknowledgement of my SPG loyalty. No bottled water in room
Long wait to check in
September 18, 2013
Rated 3 out of 5 by dedebster Under Expectations
I am a loyal SPG Platinum customer and love the Westin chain. I was disappointed during my recent stay at the Atlanta Airport Westin due to a forced layover. The carpet in the hallway was significantly stained (4th floor on the way to my room 444) There were no water bottles in the room and the cleaning was not thorough. Someone left a coffee filter in the coffee machine. No shampoo bottles, etc...When I checked in the person at the front desk didn't seem knowledgeable about the hotel. I've stayed here before and had a much better experience. Sorry Atlanta Airport Westin, I'm pulling for you to do better. Thank you,
September 17, 2013
Rated 4 out of 5 by Jason2727 Exactly what you want in an airport hotel
This is exactly what a hotel airport should be. It was far enough away that plane takeoff and landings do not keep you awake but close enough that the courtesy shuttle gets you to the airport in plenty of time.
September 17, 2013
Rated 4 out of 5 by roger09mcc mr
Very Good Hotel I'll be Back In Dec. 2013
September 16, 2013
Rated 3 out of 5 by JodellS Pretty Alright
Everything was pretty ok with the hotel except being woke up in the middle of the night by room service that I did not order. After beating on my door, they called me twice. They had the wrong room!
September 15, 2013
Rated 5 out of 5 by IdahoJason Thindustrial 13 - Excellence
I stayed here for the Thindustrial 13 Event by ACP. The conference rooms were great as well as the entire staff and the rest of the hotel. I would highly recommend this hotel for anyone looking for a place to hold there next event or just looking for a nice place near the airport. The BAGS service is way cool! I wish more hotels would offer this kind of services...
September 13, 2013
Rated 5 out of 5 by shamrocklover This hotel has great service
Hotel was very clean, friendly people, great service, we had a problem with air conditioner it was very noisy and we got moved to another room right away. Restaurant was even better AWSOME service from our server S-Hossain he was fantastic fast service very friendly recomended salmon and it was so good. Our stay was fantastic.
September 9, 2013
Rated 2 out of 5 by JEFES 335th Signal Command Conference
Dear General Manager Mr. Bill Henderson,
I am an active US Army Soldier that recently stayed at the Atlanta Westin Hotel durring the period of 3-7 September. The purpose for m staying there was as the planner and action officer for the 335th Signal CMD GF-14 Coordination Conference. We has an attendance of over 75 Soldiers and Civilian Contractor from various outside supporting agencies critical to our Command mission. The challenges that we encounter while we were your guest and the mst critical one was the hotel internet services. It was not consistent nor reliable. We complained many times without obtaining a resolution. We had much work to do at nights slides presentation, updates to our bosses, check our emails......etc. My personal experience broken chair in my room and stained yellow pillows that I didn't noticed till two nites after I have been using them. Very Respectfully CW5 P US Army.
September 8, 2013
Rated 5 out of 5 by Romo Westin ATL 23 Sep 13
Nice room, great bed, and good fitness center. Complimentary water. Restaurant provided full breakfast buffet, reasonably priced. Airport shuttle about every 20 minutes.
September 5, 2013
Rated 5 out of 5 by Maarge Heavenly Beds
We were in Atlanta for a Church Conference, with long work hours to support our conference - so when it was time for bed we were ready for comfort - the beds at the
hotel far surpassed our expectations.
They are heavenly - no need to toss or turn to find that right spot - wherever you lay it was the perfect spot. Thank you Westin
September 4, 2013
Rated 3 out of 5 by TECSK8 Comfy Room, Fridge empty, Need more towels
On check-in, the process was smooth and the personnel were very friendly and welcoming. I was told that money would be held on my card for incidentals, but my room fridge was empty. The room was very comfy, especially the beds. I slept great. But, the one armchair was very dirty. The room was cleaned in a timely fashion and cleaned quite well. But when I asked for extra towels, they weren't provided. Maybe they forgot. The pool was clean and warm, and the hot tub was a perfect temperature. The workout room seemed newly equipped, and is very nice. Overall, a pretty good, relaxing experience. I'll be glad when my SPG points earn me an upgrade.
September 3, 2013
Rated 4 out of 5 by WillyIt Noisy aircon units
Everything fine in the hotel, but no "Club Room" for meetings etc? My room 1085 although not close to the huge aircon units was quite noisy with them. In fact I thought that they were running engines tests at the nearby airport but in the morning I saw the noise was caused by the aircon units. Good job I was dead beat and jet lagged!
September 3, 2013
Rated 5 out of 5 by RaceFan Great place to stay
We have stayed in this hotel several times and have always been happy with our stay. Great location if you are flying out of Atlanta or, as is the case with out last two stays here, going to the race at the Atlanta Motor Speedway. Quite rooms, comfortable and clean. My grandchildren always enjoy the pool too!
September 3, 2013
Rated 2 out of 5 by 20130831 Average facility with subpar food
Our experience at this Westin was less than expected. The staff was simply doing the job and not very hospitable. At one point it appeared that I was being avoided when trying to get a cleaners attention to have glass removed from the hallway. After seeking and finding a third person it was taken care of. There were a lot of children and liability around.
September 2, 2013
Rated 4 out of 5 by QQQQQQQQ No shampoo!
My room had only lotion in it. Made for a tough morning and a bad day.
August 30, 2013
Rated 5 out of 5 by Codester22 Amazing Gym and Staff
I was presently surprised at how nice my experience was. Koda was extremely friendly and helpful and brought a nice welcome after a long day of traveling. The gym is fantastic. I would come back just for that alone.
August 29, 2013
Rated 5 out of 5 by Ayanna Pleasant Stay
Exceptional stay! Staff was very friendly and accommodating to our every need. The beds were sooooo comfortable.
August 28, 2013
Rated 4 out of 5 by Shabula1952 This hotel has comfortable beds and good beddings.
The reception was beautiful, the rooms good and comfortable. The staff are good.
The breakfast is good.
August 27, 2013
Rated 4 out of 5 by JLW1 Good Stay
This time staying at the Westin Atlanta Airport my stay was comfortable. The room was clean, quiet, and comfortable.
August 24, 2013
Rated 5 out of 5 by MassMutual Comfrotable, clean and pleasant
The hotel and rooms were clean but no room can be completely clean unless you can open the windows and get in fresh air,
August 23, 2013
Rated 1 out of 5 by djh2k Unfriendly and lots of hidden charges!
After travelling for 30hrs, I decided to treat myself to a night here.
Unfortunately parking was complex, I was offered no help with luggage as I traipsed across the parking lot and up/down LOTS of stairs before reception.
My room was near the elevators, and the noise from them kept waking me, not as much however as the sound of construction in an adjoining room at 9am!
The beds themselves may be luxury, however they seem to be angled about 15 degrees towards your head, this makes you feel uneasy as all the blood rushes to your head whilst sleeping.
WiFi may be free, but to actually get a decent connection, it costs $12 per device per night.
Parking isn't free at $12, which is annoying as had I had known I would have collected my rental the next day and saved a LOT of money getting the free bus.
In the morning, I advised the reception of all these issues and was told 'they would look into it' with no apologies.
Overall, one of the worst stays that I have ever had, I was intending to stay here before my return journey in a week, but now looking elsewhere.
August 22, 2013
Rated 4 out of 5 by careycat Much better than expecte
While not as spacious as some Starwood properties, this was AMAZINGLY clean, amazing service and amazingly easy to get to. I'd recommend this hotel to anyone.
August 19, 2013
Rated 1 out of 5 by M2s3374 Incovinient location to get package delivered
I had several packages delivered to this location. They told they gave me all packages but I didn't get 2 of them.
In 3 day they found them, but I couldn't use them for a few days. I purchased exactly same things at store in downtown.
August 19, 2013
Rated 5 out of 5 by raw1 comfort of this hotel
This hotel has lovely hospitality. The room at comfortable n clean. The bed........ fabulous!!
August 16, 2013
Rated 2 out of 5 by Cowgirl77 Atlanta Airport Hotel - Westin
As a Platinum, I'm on the road quite a bit and the Westin at the Atlanta Airport has been a frequent stay for me through the years. It's a good thing the staff here is so nice and friendly as it somewhat makes up for the "run down" state and awful housekeeping of this hotel. No bottled water in my room (had to call for it) and this has happened my last two stays. They always apologize but really? Is this so difficult? Tub had grungy dirty ring in it and there were hairs on the bathroom floor and in the tub. Gross! Hotel carpet is smelly. It calls into question a lot for me.
August 15, 2013