Rated 4 out of 5 by ciccio80 Great location and excellent staff
Stay here mostly for the location as it is the best. I stayed for business and there are so many great restaurants, shopping and attractions all within walking distance. THe hotel is in need of a renovation, especially the hallways but overall the value is great for the location.
February 25, 2013
Rated 5 out of 5 by JennyB83 Stay in Chicago
The Westin on Michigan Avenue 909, is the only hotel I stay at when visiting Chicago. It is a friendly, clean and accomodating hotel. I have never had a bad experience as of yet. Anytime someone asks me about staying in Chicago, I would only recommend The Westin on Michigan Ave.
October 8, 2012
Rated 3 out of 5 by John59 Westin MI Ave is average
Needs a bit of an update. Also i made phone call using a toll free number (858) and the Westin charge $160 for greater than 15 minutes. Did not appreciate the repsonse of the manager who was unwilling to reduce this excessive fee. I will not be staying at this Westin again.
August 21, 2013
Rated 5 out of 5 by RowD This Hotel has great staff and comfortable beds.
When in Chicago for business or pleasure, The Westin, Michigan Ave. is always my hotel of choice. The beds are very comfortable and the staff is always wonderful. The location can't be beat; walking distance to so many wonderful shops, restaurants and beautiful Lake Michigan.
May 29, 2012
Rated 5 out of 5 by 1mochi1988 Great Staff Service
From check-in to housekeeping, the staff at the Westin N. Mchigan in Chicago were courteous and helpful throughout our week stay. My special thanks to the housekeeping staff who were very respectful and flexible of us sleeping in our getting a late start on our day.
September 22, 2013
Rated 3 out of 5 by LindsayC Perfect location
This hotel had the perfect location! The staff was super friendly and knowledgable. The only thing I didn't like about my stay is that the hotel wasn't as nice as other Westins I've stayed at. It was nice, but it wasn't any thing special. It will be out of date in 1 year.
July 24, 2013
Rated 3 out of 5 by cheri101 This is a good location...
Overall, the hotel was fine but it needs a makeover. I am a gold but did not get upgraded - which was fine.
The room we had was a good size but the bathroom was so very small. There was one sink and it was too small and low to the ground. The toilet was way too old!
May 28, 2013
Rated 3 out of 5 by ZacinVegas Pretty dissappointing
We stay at Westin's for a reason - they are usually very clean and the rooms are nice & up-to-date. We were pretty dissappointed in the Westin Chicago - it could really use a room renovation. The location & staff are great, but the building itself needs improvement.
June 26, 2013
Rated 4 out of 5 by Sal57 Rooms are extremely relaxing
Our room was great for relaxing with clean, comfortable beds; a beautiful bathroom and great TV. An on-site pool and free continental breakfast would have made our stay perfect. The only food we had on site was breakfast via room service - delicious but expensive.
July 3, 2013
Rated 3 out of 5 by LH11 Bad customer service
Hotel is in a nice location but overall customer service is terrible. No one was in the front to greet or help me with my luggage. The same when I departed...had to take care of everything myself including open the door while the staff just stood there and looked.
May 8, 2013
Rated 5 out of 5 by Rhonda55 Clean and overall comfortable
Location of hotel is very short walk to Cheesecake Factory and American Girl Cafe. Consieure service was excellent.
The room was clean though quite warm; even when the outside temp hovered near 10 degrees.
Restaurant on site had very good food though a bit pricey.
January 23, 2013
Rated 4 out of 5 by Jackson13 Great Location for Shopping and Dining
We have stayed at this hotel many times when visiting Chicago and have always had a good experience. The best feature is the excellent location, being right on the Magnificent Mile. It is also a very short walk to the many restaurants and night life around Rush Street. The hotel is somewhat dated, but the management has done a good job in keeping things well maintained and addressing the needs of contemporary travelers (Internet, Workout room, etc.).
As a heads up for arrival, the check-in always seems to be very busy at this property. Also, I prefer either a lake or Michigan Ave view if available. We were disappointed on our last stay to find out that since we had booked the hotel through American Airlines Vacations, our stay was not eligible to accrue SPG rewards credits.
We do enjoy the Grill on the Alley, particularly the bar area. It has a warm and cozy feel to it and is a great place to catch a football game. Overall this hotel provides a great location for those visiting Chicago to shop, dine and enjoy nightlife.
December 7, 2012
Rated 4 out of 5 by Buffett33 Nice hotel for the price
This hotel's location is great.... very close to all the shopping in downtown Chicago.
There is nothing wrong with this hotel. In my opinion the rooms could use a little freshening up. Our mattress was very soft and the bed squeaked every time somebody moved.
August 4, 2013
Rated 5 out of 5 by Bobe Best in Chicago!
I stay here once a month...because it is the best hotel in chicago...and almost anywhere! Location, staff, facilities...home away form home! Alonzo, Tommy and Keith at the door, Pat and Jose valets, Kristin and Nurpur in guest services-best anywhere!
October 7, 2013
Rated 4 out of 5 by jrrd nice hotel, pleasant service
Comfortable, clean room with nice amenities, esp. nice shower and good bed. Staff were pleasant and helpful.
Only significant complaint: in this day and age, wifi access really ought to be included in the room price - not an extra $13/day.
November 3, 2013
Rated 5 out of 5 by Linda428 Best concierge service in Chicago
One of the best concierge service, great choices on restaurants, made our shopping experience enjoyable. Setup everything for sightseeing in the city, when back in town will always stay at the Westin, Douglas thanks for one of our favorite family vacations!
August 26, 2013
Rated 3 out of 5 by CWill Great location
Nice hotel with a great view and friendly staff. The parking was very pricey. The bed was less than comfortable, but the hotel was clean and in a great location. I had such a great view of the lake, I'd go back. Just wish the bed was not like a cardboard box.
March 31, 2013
Rated 3 out of 5 by unusednickname A Generic Hotel
This is a typical business hotel almost entirely devoid of personality. It is perfectly adequate- the rooms clean, the beds comfortable. There is lack of adequate dining facilities in the hotel. The one restaurant is very good but very expensive.
September 19, 2013
Rated 4 out of 5 by Geor Nice location and nice Room
Enjoyed our stay at the Westin. Our only complaint was the valet parking. VERY expensive and not efficient. When in Chicago again (which is often) I would stay at this hotel, but not have a car.
My ratings reflect the Valet experience not the hotel staff
April 8, 2013
Rated 4 out of 5 by AngieIndiana Great staff
Great Location. Wonderful staff...from front desk to housekeeper. The parking cost, 63.00.00 per day, was very expensive. Room was clean. For the price of the room, a refrigerator without a key and a microwave would be nice.
November 10, 2013
Rated 2 out of 5 by RAKSept Vice President Sales
Rooms and halls leading to sleeping rooms outdated. Halls were dirty and bathrooms poorly cleaned. Hotel needs painting and updating. I will not use this hotel again until major changes are made.
Will not bring another meeting to this hotel.
September 26, 2013
Rated 3 out of 5 by John43 Incorrect Charges
Check your bill! I was charged $17.78 for "refreshment center," which I did not use. The desk removed the charge at check out. When I got home I got an e-folio with my bill, with a new "refreshment center" charge (posted after my departure) for $8.90!
January 8, 2013
Rated 4 out of 5 by Shelly45 Great location!
This hotel is in a great location! It was so nice to walk out the door and be able to walk to all the stores and restaurants. The Concierge made wonderful suggestions for dinners for our family, and was very helpful getting us tickets for the museum.
April 1, 2013
Rated 2 out of 5 by Trav123 This hotel does not meet the Westin standards
It is very obvious as you enter this hotel that it is not of the standard of a Westin hotel. Well below expectations, run-down, not a great atmosphere.
Great location though, but will not stay there again under the existing conditions of the hotel.
June 14, 2013
Rated 2 out of 5 by Steve78 Problems
No drawers in bathroom, desk, night tables.
Locked refrigerator .
Extra pillows delivered without pillow cases.
Coffee not replaced after use and pot not cleaned.
No luggage rack in room-asked for two after 3 hours got 1.
Room showing age.
July 4, 2013
Rated 4 out of 5 by Deb321 Great location
We stayed for a long weekend and had such a great experience. Jerrell was great at the front desk in helping us get acclimated. The location was superb as we walked to Navy Pier as well as some outstanding restaurants. We will definitely be back!
August 6, 2013
Rated 5 out of 5 by Caroline57 Great location and experience
The Westin is a great location off Michigan Avenue. The rooms are comfortable and beds are wonderful.
This was a conference for me, but at night it is easy to walk to most anywhere in the mid part of town.
Great restaurants also close by.
September 21, 2013
Rated 4 out of 5 by stella110 Great location
We love the location and stay there whenever we are in Chicago but were disappointed with the room we recieved. It was honestly the smallest, most cramped room we have ever been assigned at this hotel and it was supposed to be an upgrade.....
April 9, 2013
Rated 2 out of 5 by ctf2013 Rudest front desk person ever
I just tried to have my folio emailed to me because they didn't have it under the door and it never came. The woman was SO RUDE! She transferred me and when I called back to say they can usually send it from the front desk, she hung up on me!
February 21, 2013
Rated 5 out of 5 by Hello1 Great service
I have stayed at this hotel twice on my weekend trips to Chicago. The hotel has a great location and my rooms were spacious.
Hotel staff were extremely friendly. The manager, Alex, provided great help even after my stay.
July 16, 2012