Rated 5 out of 5 by MIami217 copley - quick visit
Stopped into town for a Sat night visit with college age daughter- We were afforded an excellent corner room on a high floor overlooking the Charles River- everything was excellent and the hotel location was really great due to some rain settingin and able to get around the areay copley place/newbury st without much distance traveling from point to point.
SPG from Miami
October 3, 2012
Rated 5 out of 5 by JonesFA Excellent Accomodations
From the minute I arrived until I departed, the Westin exceeded my expectations. The room was incredible - great bed, great shower,etc. The meeting rooms (with MFS) were well lighted and very comfortable. The food throughout my stay was excellent. From the fresh pastries, fruit and nuts and the Starbucks coffee I don't know how things could have been better. Thank You!
August 20, 2012
Rated 5 out of 5 by LadyTottington A perfect location
The Westin is perfect for both business and for just enjoying Boston's sites and shopping. The river views are spectacular and the rooms really quiet and comfortable. The only disadvantage is that the number of conferences and events always going on means the wait for an elevator or for your car from the valet can be long. Plan ahead if you need to be anywhere quickly.
October 16, 2012
Rated 4 out of 5 by Robert919 Prefer this hotel over most in the city.
My wife and I have had several stays at this hotel.. and they have all been great, with the exception of her Birthday stay 2/8/14. I switched rooms.. left 2 shirts in the closest from other room... took several calls.. 2.5 hours later.. I had a shirt to go to the restaurant I was 30 minutes late to.
February 10, 2014
Rated 5 out of 5 by n2shopping Great Service. Great Location
It was our first visit to Boston. Impeccable service from all staff members. We arrived early morning on Columbus Day weekend. A nice gentleman welcomed us. The hotel was completely booked, but we were told we would be checked in as soon as a room became available. Had breakfast at the Huntington. We got our rooms by 12:30. Very satisfied with our accommodations.
October 27, 2013
Rated 5 out of 5 by stefanht Exilent Hotel
This is one of the best hotels in Boston, and I will recommend it to everybody to experience the welcome staff and great facilities it has to offer. .
March 19, 2014
Rated 3 out of 5 by Bfan8 Great location, for a price
Pro: location, great view, clean room, very comfortable bed, helpful front desk staff
Con: no free internet access in room, no fridge in room, no SPG check-in line open, very expensive parking
Overall good experience, although expected more from a flagship Starwood property as you do pay a premium for such a great location and do not get anything extra in return.
October 6, 2013
Rated 5 out of 5 by Yankeefanlovedboston Best stay I've had in beantown!
Very comfortable room, perfect location, attentive/professional/friendly staff, Starbucks coffee in the room, very affordable when I waited for hot rate, and bar 10 inside had great food and a comfortable loungy atmosphere. The elevators were annoyingly slow but I came across a manager and they're actively working on getting a new company. Excellent experience!!
August 19, 2013
Rated 5 out of 5 by martincho Excellent Hotel for business in Boston
Excellent Hotel for business in Boston.
Comfortable and situated in the best part of Boston (Copley place)
March 22, 2014
Rated 5 out of 5 by pacerowner78 Great Front Desk
My wife and I celebrated our 30th anniversary in Boston. the hotel surpassed our expectations, but the front desk clerk at the SPG desk arranged for a beeter view and sent up a bottle of champagne and a cheese board, along with a hand-written note from her wishing us a happy anniversary. What great service! No wonder the Sheraton chain is my favorite hotel group
September 26, 2012
Rated 4 out of 5 by Shar Almost had it all!
Love the bathrobes, love the super plush comfy beds, staff are kind and helpful and very responsive. Was heartbroken to find that they'd taken out the whirlpool -- guessed it was because a handicap access chair was installed for the lap pool and there had to be maneuvering room for a wheelchair. Lovely fitness center. $21.50 is a bit pricey for breakfast though.
December 3, 2012
Rated 5 out of 5 by SeafoodExpo Great stay!
I'm never excited about being away from home, but knowing that I'm staying at such a fine establishment always eases my mind.
March 19, 2014
Rated 3 out of 5 by Dave13321 Great Location But....
Great location in central Boston, large rooms but service is not a priority. When checking in, room was not ready till 5 pm and eventhen, when we went to the room, it was still being cleaned. Were told a manager would meet us at the room and no one ever came. Valet also take over 30 mins to retrieve your car and at $47/night one would expect better service.
August 26, 2013
Rated 5 out of 5 by STARFLEET Great stay at the WCP
We wrote ahead to let the Westin Copley Place know that we were coming for a special occasion, and they were kind enough to reserve a wonderful accommodation for our group that would be comfortable for pre-dinner cocktails and more. And comfortable it was...with spectacular 180 degree views over all of Boston!
The newly renovated rooms and public spaces are Westin high style...no more tired or thread-bare for the Copley Place...this seems top of the Brand. The WCP also enjoys an enviable position in Boston...literally connected to an indoor high-end mall, and nearby many fine restaurants, galleries & shops (think: Newbury Street and beyond.)
We enjoyed the SPG platinum complimentary wi-fi and buffet breakfast (with an option to upgrade to "full" declined by us, as the cold buffet was plenty.)
The valet parking was a bit hectic around typical check-in time, but in their defense, it was a deluge out! We will definitely return!
August 5, 2012
Rated 3 out of 5 by PaterNoster05 Mixed feelings
The staff that met us at the door of our vehicle upon our arrival and took control of our baggage were extremely courteous and helpful. The check-in process was the same. Thereafter the level of service by the hotel staff mutated into a hybrid of sullen disinterest and reluctance from the concierge staff to the "express help service". A smile every now and again would not have been a bad thing. On the second day of our stay, our room was made up at 5.30pm and then only when we asked for it to be made up. The baggage helpers/handlers on our departure managed a smile only when they received a gratuity. I went into Bar10 for a drink fairly late one night. The barman was too busy talking to a female patron and only bothered to notice my presence after a few minutes. The Bar10 environment was uncomfortable for me. I felt as if, because I was not a regular, I wasn't really welcome. Overall experience - mediocrity. Staff need to make their guests feel more welcome.
January 6, 2014
Rated 5 out of 5 by CFAConferenceAttendee Boston Conference
The Westin Copley Square is conveniently located to all the import parts of Boston while being a short 15 minute cab ride from the airport. The local area is full of great restaurants and bars. A nice setting for the conference I was attending. The hotel is modern and up to date with all the conveniences. The staff goes out of their way to help.
October 21, 2013
Rated 4 out of 5 by Ron44 The hotel has a great location!
Our stay was great. However there was a conference going on and we were on a very noisy floor. We were there for relaxation and touring the city. We were awakened on Saturday morning to a large crowd gathering in front of our door. i was disappointed! Please take into consideration when people are there for rest and relaxation where they are roomed.
September 25, 2012
Rated 3 out of 5 by nothingtooit Just average.
For the money we spend, I would not recommend stay in this hotel again. Over $300.00 for one night would have been fine if the room was better. Service of the employees was excellent and staff was friendly and helpful with most questions, but doorman need to have access to internet for maps and directions for non Boston residents.
December 10, 2013
Rated 4 out of 5 by Doc66 Good experience overall
Quiet, clean, crisp linens, comfortable bed, wonderful showers, convenient location.
Staff very helpful in general although concierge staff (a woman) less than forthcoming with assistance - wanted to explain to me how to schedule Go Boston shuttle rather than doing it for me. Since Westin doesn't provide an airport shuttle it seems concierge could provide the assistance in scheduling. GoBoston staff at the time of my call were very inept.
Missed business center and an updated TV with newer features but maybe hotel in the process of providing these, I hope.
Another thing that became an issue was the lack of ambient humidity. My corneas and nose became so dry and I was continually having to use eye drops for moisture. I stayed a full week so this was no small problem and was in the hotel most of the time because I attended a meeting there.
I would stay again for the convenience to the meeting but hope there have been upgrades when I return.
December 11, 2012
Rated 4 out of 5 by jacobo good size rooms
We had a wonderful experience at the hotel. The room, the restaurant, the location, the staff. It is expensive though.
March 14, 2014
Rated 3 out of 5 by dave122 Some Problems
Nice Property but a few problems....terrible smell of cigarette smoke, in the bathroom......smell did not completely dissipate during the 2 night stay......maid came to clean room at 4.00pm....too late in the day......
February 24, 2014
Rated 4 out of 5 by Joey222 Great .. but..
I stay at the Westin every year and truly love the experience. From the time I’m greeted at the front desk until I depart I feel that there is a commitment to excellence. The hotel and room was immaculate. The only negative I would say is that they charge for Wi-Fi. It’s 2012 and soon to be 2013… is it really necessary to charge for Wi-Fi?
December 10, 2012
Rated 4 out of 5 by Scott1000 What you expect from Westin
If you have high expectations from Westin, you will be pleased with your stay. Rooms are updated, lobby nice, gym very good. Only downside is lack of simple restaurant for dinner. Bar 10 is a bar, almost zero seating for dinner. Room service menu is lacking so you really need to leave hotel for dinner.
January 10, 2014
Rated 5 out of 5 by rkl1 great stay
great stay at this hotel - march 2013
March 22, 2014
Rated 5 out of 5 by Stanley97 Fantastic hotel; great location
We had a fantastic experience at this hotel. In Boston for vacation, found the staff great, the facilities and rooms comfortable and well maintained; great fitness center. Can't beat the location -- at a T (subway) stop, in the middle of the city's best shopping and dining area and even across the street from the Amtrak Back Bay station.
August 3, 2012
Rated 5 out of 5 by WakebyFire The only hotel I will stay at in Boston
There a lot a great choices in Boston, when it comes to hotels, but the Westin Copley Place is the only I will stay at. From the time I arrive until the time I leave, everything is perfect. The staff at the door are always so welcoming, John, Yves, Oral, Jean and everyone I encounter, they are the best!! Check in is always easy and Courtney was outstanding. The location of the hotel is perfect. Easy access to everything in Back Bay. If the weather is bad, you don't even have to go outside because it's connected to Copley Place and Prudential Center. Enough to keep you busy for a couple of days. Had breakfast in the hotel and chose the buffet. Great choices and very tasty, but a little pricey. Our server, Ezra, was very friendly and pleasure to meet. Look forward to my next stay. Finale note, I was upgraded to the most amazing suite, which was fantastic since I was staying with my two children (thanks!! to the Manager, but didn't get his/her name).
November 21, 2012
Rated 4 out of 5 by DanRedSoxFan Great Hotel - Minor Housekeeping Error
We loved the hotel and its facilities. The pool was great. A hot tub would have been nice, though. However, housekeeping needs improvement. There was a large hair on the bathroom door that remained there for our entire 3 night stay and housekeeping never removed it. Attention to detail needs to be better, at least for that housekeeper.
August 1, 2012
Rated 2 out of 5 by johnnyknoll A Very Different Experience
Contrary to past experience, my most recent one-night stay @ The Westin Copley in Boston was suboptimal, at best. My disappointment related, mostly, to the parking situation. The more I inquired, however, the more I became aware that this "garage construction" issue, supposedly necessary to fix water-leakage issues, has been going on now for an inordinate amount of time and will continue to compromise quality of stay @ the hotel for an unspecified period of time. Parking your own car and portaging your own luggage @ a supposedly still first rate Boston hotel is simply not acceptable. In addition, the usually friendly and accomodating street-level door- and bellmen were everything but. Anatoly went out of his way to help my son and I with luggage-transfer @ checkout on Sunday, but the remainder of the staff I encountered during my recent stay might as well not have been there at all. I will be seriously considering other Boston lodging for an upcoming 3-day stay in May. I am mostly disappointed because, for the first time in many years of Westin-Copley stays, I am compelled to write such a negative review.
March 3, 2014
Rated 5 out of 5 by Linda0802 This hotel has exceptional staff
We were here with family for our daughter's wedding recently, and the service we received was outstanding. We had positive feedback from all of our wedding guests, especially those who were overnight guests. All rooms were ready early and many were able to get late checkouts so they could attend the wedding brunch leisurely.
November 15, 2013
Rated 5 out of 5 by Evelyn921 First Time Stay
We were very impressed with the Westin Hotel. We were in town for the dental convention and were greeted by a friendly and competent staff. The view from our room was terrific and the breakfast at the Huntington Restaurant was delicious. We will definitely return.
February 2, 2014