Rated 3 out of 5 by BusTraveler2013 Needs improvements
The lobby was lovey. The rooms were okay - there was a large, stain in the carpet, the mirror was chipped around the bottom edge, the towel were old and rough and it was very dusty. One night at the bar in the lobby, there were cockroaches on the floor and the staff just said 'I know' when told.
August 2, 2013
Rated 3 out of 5 by SOLODBEST There should have been NO charge for internet.
I did not agree to the 10 to 20 dollar a day charge for internet service. Also I did not agree to the charge for bottle water in the room. These charges seem unnecessary for such a nice hotel, with so much to offer. This saddens me. Other hotel chains have never charged me for the above mentioned.
October 21, 2012
Rated 5 out of 5 by JohnnyO Another Great Stay
This is our third trip to this hotel within 90 days. Each visit we have not been part of a group, just my wife and I. Each visit has gotten better and better. They do an excellent job taking care of individual guests, even when not part of a large group. Every aspect of our visit was wonderful.
July 31, 2013
Rated 5 out of 5 by Autumn0377 Great location
The hotel worked out perfect for us. It is located right by Sea Life and Legoland and also has packages you can select to save a little money. Crown Center was packed with many different free and low fee activities to participate in. Also loved the 6th level room that was on ground level outside!
August 8, 2012
Rated 5 out of 5 by JohnnyO An Oasis in Kansas City
I just stayed at the newly remodeled Westin In KC. It is attached to the Crown Center Retail area. The new lobby and restaurant is fantastic. I have no status with SPG yet they treated me like a regular.
Every aspect of my experience was top-shelf. Great staff, very good food, and a good price.
May 8, 2013
Rated 4 out of 5 by ConniSu51 The Heavenly Bed was not up to par
I have always raved about Heavenly Beds and my family was looking forward to sleeping in them for this trip. We did not think the mattress was heavenly and the sheets did not fit and the bottom one kept coming undone...and then I touched the rough pilled mattress. Sorry but I was not impressed.
September 6, 2012
Rated 4 out of 5 by Osiyo3 Exercise facility
The facility was great and had everything needed for a complete workout. Didn't understand the charge for the facility and not the pool. The pool and hot tub are more costly to maintain than the exercise equipment so it would make more sense to charge for the pool if you have to charge at all
September 24, 2012
Rated 3 out of 5 by Jo47906 This hotel nickles and dimes you and looks worn.
This hotels charges you for everything even if you are a starwood preferred guest - no free wifi, for free internet in the room - in fact $9.95 per day. Health club / gym is $5 per day, etc. Charge me more on my room if you can't afford these things and do not nickle and dime me to death!
June 24, 2013
Rated 5 out of 5 by onlifeshighway A truely excellent Hotel
Beautiful hotel with everything you need and more. We didn't have to leave the Hotel. There were shops, food and entertainment all right there. The only thing was that there are no vending machines and when my blood sugar bottomed out at 3am the only way to get help was with room service.
March 17, 2013
Rated 4 out of 5 by cevb Great beds and staff!
I had a very long wait for our room to be ready, didn't get key until 2030 but they were full and super busy. Staff was incredibly nice and provided us our evening meal. I appreciated everything they did and how patient everyone was and had a wonderful 5K event the following morning.
August 12, 2013
Rated 3 out of 5 by Mikid54 Nice rooms, service, poor internet
The rooms are very clean and comfortable, staff helpful and friendly, food decent; internet connnection was very bad for myself, as well as for a number of other conference attendees. My connection was dropped at least 2 times in easch 10 minute segment. Not good for business travelers.
July 30, 2012
Rated 5 out of 5 by Chadm Fantastic Hotel!
Great staff, great location. If you want to take the train to Kansas City than this is the hotel to stay in. Very close to Union Station and plenty of things to do close to the hotel.
December 23, 2013
Rated 2 out of 5 by BSG59 Hotel needs renovation
This hotel has a beautiful lobby, but is very old and the rooms are showing it. There is a bad odor in the rooms facing the Union Station Side. Some people at our conference did not have this problem, so the hotel may be working to correct it. Not a good hotel for a large convention.
November 5, 2012
Rated 4 out of 5 by N0DakBud Mildly disappointed
The accommodations and service were excellent. Rooms are very comfortable and well adorned. Dining and lounge areas were comfortable, inviting.
When I arrived, I was a bit under the weather. I chatted with a manager who was greeting the guests waiting to check-in. After I got to my room, I got a call from the front desk; the manager suggested hot soup be sent to my room. I arrived late Sunday, so I definitely needed some nourishment and help break the cold. So, I gladly accepted. However, an hour later I still did not have the soup. I called down and no soup was scheduled. Guest services reordered the soup and it was eventually delivered to the room. I was disappointed I had to call back after receiving the invitation from the front desk.
My greatest disappointment was the additional charge for Internet access from the room and lobby, both wired and wireless. A hotel of this caliber should be able to provide complimentary wireless access to its guests, at least from the lobby, if not also from the room.
May 7, 2012
Rated 5 out of 5 by Judy66 Your staff is excellent.
My husband and I recently stayed at your hotel. My husband had a medical emergency. Your restaurant staff, security staff,housekeeping and front desk were fantastic. I would recommend your hotel to anyone coming to Kansas City to stay. They are very professional and extremely kind.
October 14, 2012
Rated 4 out of 5 by Farrells23 Christmas Tree Lighting
Our rooms were great and we had a wonderful view of the Mayor's Christmas Tree lightening ceremony. We had several rooms and the hotel was able to keep us all together and with connecting rooms. We will be back next year.
December 1, 2013
Rated 5 out of 5 by LGA18120 Location and amenities were perfect for a family getaway weekend.
LegoLand and SeaLife were great features for a young family. Access to Union Station and the Link also a big positive. The beds were comfortable, the rooms large enough to accomodate smaller children and bath facilities were clean and modern. An excellent experience for all ages.
August 1, 2012
Rated 1 out of 5 by dp66 Compromis
When pornographic and salacious video programming is 'in your face' as i found it during my stay, then you earn a major negative from me (and hopefully others). I cannot stay again at a hotel that is so woefully morally compromised so as to feature such degrading material. Shame!
November 2, 2012
Rated 4 out of 5 by HometownBoy weekend getaway
We chose this hotel due to the location and were not disappointed. The shops at Crown Center are fabulous and we would not have had to leave the hotel grounds at all. However, it is also very close to the Country Club Plaza and the Power and Light district among other KC sites.
June 22, 2013
Rated 4 out of 5 by Joan9025 service
My green program was not logged in at first.
My wireless connection did not work for quite awhile.
When I checked out at 4AM, an audit was being run and they couldn't do it then. My credit card had to be charged and an e-mail sent with the bill. Glad I didn't want to pay cash!
June 19, 2013
Rated 3 out of 5 by hfs1011 The hotel was ok, but just to sleep.
The room I had reserved was no longer available when I got to the hotel, instead of not charging me for wi-fi, they charged me twice for it. It was fixed at checkout. There was also not a shower cap in the bathroom, which i thought was odd, and my remote control barely worked.
October 22, 2012
Rated 5 out of 5 by DavyBoy Wonderful stay; excellent service
The hotel, its amenities, and its staff exceeded our expectations at every turn. Terrific downtown location and quite accessible, evens given Christmas season traffic.
December 23, 2013
Rated 5 out of 5 by Gwen2012 Overnight stay & SeaLife Aquarium visit
This hotel has tons to offer-food, shopping, movies, etc. My only complaint is that I was not aware entry into Lego Land, and the Sea LIfe Aquarium required existing from the hotel.
December 18, 2013
Rated 2 out of 5 by TheMixingGuy Not Westin Quality
I was not impressed with this hotel or its basic facilities. A small, very crowded bar and the restaurant closes early leaves one only the option of dinner by room service. Charging to use part of the work out facility but not the rest of it? Just overall, not Westin quality.
February 2, 2013
Rated 5 out of 5 by IRISHLADY OUTSTANDING STAFF
THE ROOM AND STAFF WERE OUTSTANDING I REQUIRED MEDICAL ATTENTION DURING MY STAY AND THE GENERAL MANAGER, STAFF AND SECURITY WERE OUTSTANDING IN THEIR RESPONSE TO MY NEEDS I WAS ABLE TO GET THE CARE I NEEDED AND RETURN AND ENJOY THE REST OF MY STAY THANK YOU SOOOO MUCH
September 3, 2013
Rated 4 out of 5 by Cindy Very nice Experience
We haven't been to this hotel in about 17 years and it was as good as we remembered it to be. My only comment would be, so much effort is put into the bedding/toiletries, and yet, the tissues provided were less than par...almost like sandpaper....upgrade the tissue please.
April 10, 2013
Rated 2 out of 5 by Tpiszcz Tub clogged and dissed
I've stayed at this hotel for business a few times over the last few months and i havent had à visit yet where there wasn't some annoyance.. eg. the first time i stayed here one of the 2 beds was unmade when i checked in. and i am always assigned a low floor.. Not sure why I don't seem to get some recognition for my SPG status. My coworkers seem to get upgraded to concierge and they travel less than i do. did i piss someone off?so, this stay, I was placed in a room where the tub was dirty. Turns out that the tub was actually clogged but I didn't find that out until I was taking a shower and standing in 4 inches of bath water. I don't want to think about the germs in that bath water..I reported it to the front desk and they offered to move me. But I said no since I didn't want to repack. A repair person apparently fixed the tub, but took away my bathmat and didn't replace it...sigh. Please.. Stop being so mediocre and help make my next stay better so that I can look forward to staying here instead of dreading it.
December 19, 2012
Rated 5 out of 5 by Don55 Great for a romantic and also family get away!
My wife and I took a couple of nights for ourselves for an annual getaway and then had our daughter, son-in-law and grandchildren join us on our last night and followed with a fun day in the city, all without leaving parking at the Westin. We will repeat this again!
September 2, 2013
Rated 2 out of 5 by Thomasawrs25 staff is rude
First room was to small so we upgraded to a suite next day at 5pm. no help moving. Had to call down twice First time no one new what was going on. Maintenance came to my room to bolt the patio door shut . T his is at 10pm my wife and kids where asleep. just a bad Stay.
August 8, 2013
Rated 5 out of 5 by KNP191 Great experience
I had four teenagers and myself. We upgraded to a suite and it was fabulous.
Plenty of towels and beds to accommodate us all. The hotel was very nice and the girls loved it. I would definitely recommend again and the hotel is worth the price which was very reasonable.
July 21, 2013