Rated 4 out of 5 by iCats Great location, Great experience!
We were pleased with our stay. As SPG gold members, we were given a room on the 39th floor that was spacious, had a nice view and had two truly great heavenly beds. The hallways, elevators, floors were a little dated, but the location was prime and staff exceeded our expectations from check-in/out, to the lounge bar and to the restaurant Relish. We had a couple issues, but upon check-out were given great customer service to resolve them. We would stay again in a heartbeat!
July 1, 2013
Rated 5 out of 5 by JonF Great customer service
We had an issue with a leaking toilet but the staff was quick to respond and when it was not fixable, they upgraded us for the hassle of us having to repack everything and move rooms. We didn't have to ask for it or anything. Convenient location. The valet parking and greeter were very accommodating as well with our sleeping kid when we checked in. They allowed us to stay in the car parked in the front even though they are strapped for space there. Thanks for a great stay!
August 31, 2012
Rated 5 out of 5 by Tybensmom Staff was exceptionally attentive!
This hotel was in a great location! Pike Market was only a couple of blocks from the hotel with an interesting crowd, entertainment and fabulous food! The Light Rail (to and from the airport) was a cheap alternative (est. $2.75 one way) to a taxi ($50 one way) and it was conveniently located a block from the hotel. Lots of shops and restaurants near by too! Would definitely stay here again!
July 14, 2014
Rated 5 out of 5 by Jean45 Great Location
Our checkin was handled immediately upon our arrival. The staff was very accommodating to our needs and very friendly and helpful. I would highly recommend this hotel.
August 18, 2014
Rated 5 out of 5 by RudiB In the Center of Seattle
The Westin is located at the end of the light rail line to the airport and the end of the elevated train to the Space Needle, so it is right in the center of the city. Shopping, movie theaters, bars and restaurants are all within a couple of blocks -- and the Pike Place Market and waterfront are a few blocks down the hill. As to be expected, you will encounter "interesting" people downtown, all part of the ambience. The room I was in had a very scenic view of the downtown area and harbor, with drapes that opened and closed at the push of a button. The bed was very comfortable. Pay close attention to how they describe the cleaning of the rooms at checkin, because in the interest of environmental conservation, you will have to request service. To their credit, the maids were always nearby. It is a large hotel, but I found the staff to be responsive and the rates reasonable for a downtown accommodation.
July 16, 2014
Rated 5 out of 5 by Jessie76 Clean and Comfortable
We stayed for 3 nights on the start of our 3 week west coast journey. The Westin Seattle sticks out in my mind as one of the better hotels we stayed at. The room was clean and well stocked with towels and toiletries. The location was great for exploring most of Seattle on foot and the restaurant had decent food, although a little pricey. We even had a box shipped from home with all our hiking gear and picked it up at the onsite Fed Ex store. CON: Valet parking was pricey.
September 12, 2013
Rated 4 out of 5 by worldtrvler Front Desk needs work
I did not call the front desk often, but when I did, they were very responsive. The Major failing was during check out when, at about 10:30, which is 30 minutes before the check out deadline, there was a long line in front of the desk and ONE person at the desk. That person, while friendly enough, didn't seem to care about moving faster or more efficiently. It was maddening.
July 18, 2014
Rated 5 out of 5 by Dessert1 My hotel stay
I found the Westin in Seattle to be perfectly located, extremely clean, with the staff very friendly. ther food was very good the meeting facility comfortable and my room was comfortable and well planned.
August 15, 2014
Rated 5 out of 5 by LaaasVegas Awsome Stay
This is my go-to hotel when I come to Seattle. The staff is always pleasant and the accomodations comfortable. The pool area could you a face lift but that's the only thing I can fault. I want to call out Jonathan at the front desk for a wonderful check in experience - Thank you! He made my birthday.
August 4, 2014
Rated 1 out of 5 by Carol49 Pre cruise stay
A great place to stay anytime.
August 24, 2014
Rated 4 out of 5 by Traveler2659 The Westin is in an ideal location
The hotel is walking distance to good restaurants, lots of stores and Pikes Place Market, and public transportation is within a block to all the top museums and attractions in Seattle. Our room was large and comfortable but didn't have much storage space if your stay is longer than 2 or 3 days. Very friendly and helpful staff from front desk to housekeeping.
July 22, 2014
Rated 3 out of 5 by CHEF a step back
I had stayed at the Westin Seattle before and had a wonderful time. The most recent was a set back. One of the reasons I picked the Westin was the view at night. That was obstructed by the dirty windows that look like they had not been cleaned in months. Looking at multiple hand prints of the previous guests, caused by who knows what, is not what i consider a good time. In addition, the mirrors in the room also were untouched. Again, last time was fine; this time substandard.
I figured the slowness of the elevators is not worth mentioning since im sure every person staying in the north tower had somethng negative to say about it.
I am a very tall man, as well as my girlfriend. putting us in a handicapped room was not very convenient, particularly when it came to showering. Bending down to wash your hair isnt that fun.
August 1, 2012
Rated 4 out of 5 by Mike670 SPG program
We asked about the best way to go about receiving our starwood points. We were incorrectly told that we could add my name to my friends account.
A follow up on that information with an online adviser told me that was incorrect. So I opened a Starwood account in my name. When signing on to the website and attempting to add my email account and I ended up with another Starwood account. Very confusing program. Still unclear about many of the specifics of the program.
June 3, 2012
Rated 4 out of 5 by ElevatorRider64 The staff is what made the difference....
This is the third time I stay in this Westin, so far this the worst I got, I was there with my two children for the week end.
The room was not as cleaned according to Westin standards
ei:human hair in bath tub and behind door of the bathroom, disgusting...
No robs in bath room or closet.
Food left over in mini bar from previous guests I guess, pretty gross and unsanitary.
No pay per view.
In room dinning was less than average....
Food was over salty, chicken wings were dried , steak was over cooked, croutons on Caesar salad was still and served with processed dressing( was not good at all),
smoked salmon benedict too salty too, kids pancake too dry as well, not a good experience with the food this past stay.
However, the room service staff, concierge and front desk agent were extremely nice, informative and guest oriented.
March 10, 2014
Rated 3 out of 5 by PlatinumTim This hotel needs improvements
This Westin is not as updated as most are and needs a facelift. But even more concerning is the service which is independent of the looks. The last 2 times I visited the rooms had not been totally cleaned. And each time the lobby bar is a mess - this time when I sat at the bar the 3 glasses and snacks the previous person sitting there had were left there for 30 minutes after my drink was served! Let me know if you want to see a picture of that.
May 20, 2014
Rated 5 out of 5 by gpj1556 baseball trip
Took my husband for his birthday to Seattle for a Mariners game. Had not stayed at this Westin before and was very pleased with my choice. He had a great time but was a little unhappy with service at the Burger bar, bartender was a little snotty.
August 9, 2014
Rated 4 out of 5 by saikat Nice hotel, good location
I was upgraded to a club room since I'm a platinum member. The staff was very courteous and apologized for not being able to offer a better room as the hotel was fully booked for a conference at the convention center. Still, the club room was reasonably spacious.
The indoor heated pool was good, but the gym was quite small. The hotel's location is excellent as it's right in downtown being next door to many shopping areas and restaurants. Overall, would recommend.
June 12, 2013
Rated 3 out of 5 by RB22 Good and bad!
Though the hotel was nice, neat and clean, and very well located to see the sights of Seattle, I was very disappointed in the staff's response to my concern about homeless people in the lobby and elevators. I spoke to a staff member at the front desk and his response was baffling. He said it was downtown Seattle and that they couldn't control who came into the hotel. If this is truly the position of the management of this hotel, they are just asking for problems.
July 16, 2013
Rated 4 out of 5 by jrjett Great - Usually
Great hotel. Great location. Great rooms. Just one problem with this particular stay: housekeeping must have been in transition. Normally, the cleanliness of the room is impeccable; however, this time the bathroom tub/shower had mildew and the floors had debris. We brought it to the hotel's attention and were assured that it would be addressed. We will definitely stay here again as this is the first (and hopefully, the only) time I cannot give a flawless review.
July 15, 2013
Rated 4 out of 5 by fnjlm3 Small, but conveniently located.
The room was clean and tidy, but the bathroom was small and the accommodations for technology was sorely lacking.
While staying at the hotel there was a large conference of teenagers from around the world which made the lobby crowded and loud and on multiple nights I was disturbed by their noise and attempts to get into the wrong room.
July 24, 2014
Rated 1 out of 5 by BrianInAustin Not worth it
What a waste of money.
While the location was nice and the front desk was nice, the food was very bad, bar tending staff rude and over all I did not enjoy my stay.
August 15, 2014
Rated 2 out of 5 by Onseebo Absolutely Restless Sleep
I want to start by saying that the staff was wonderful here. They were accommodating and professional. The room itself was nice as well, and exactly what I expected when I booked the Westin. However, one thing absolutely ruined my stay. My room creaked. It wasn't just a little creak, it was a continuous creak that persisted the entire time. I called down to front desk and apparently this was normal. I'm a light sleeper and wanted to rest before I went out, but managed to get absolutely no sleep. I think the creaking may have stopped for a few hours, but soon started again in the morning. I think I managed to sleep a total of 2 hours on my stay. I book hotels like the Westin for comfort and rest, and I received absolutely none of this. If i had known that the rooms in the hotel creaked this much, I would not have stayed here.
January 16, 2014
Rated 1 out of 5 Disappointing
I made this reservation because we stayed here about 10 years ago and the hotel was lovely. This time, we paid $250 for a room that looked in to some sort of drainage basin. It was small, we ran out of toilet paper, and the tv kept losing its cable connection. I also had to pat nearly $50 to park, would have had to pay $9.95 for Internet access, and there was no complimentary breakfast of any kind. Way overpriced, and not worth the money. A huge disappointment!
August 7, 2013
Rated 5 out of 5 by Jimbola Always Great
We've stayed at the Westin Seattle a number of times over the years and always love it. The location can't be beat. It's right across the street from the monorail to the Space needle and museums, so that's very convenient. And one can walk down to Pike Place & the Waterfront easily. The view from the upper floors is fantastic. Rooms are nicely redone and well furnished- great HDTVs, safe, charging stations, mini-bar, comfy beds, nice bathrooms. The new Relish Restaurant was excellent and the service from the staff was even better. Our waiter Abdul was one of the best waiters we've ever had anywhere in the world. Cons: parking is $46 a day including tax. (Valet staff was very quick and friendly) No SPG recognition was given for us as gold members, hotel was totally sold out, so no room upgrade. No free internet or SPG gold gift was mentioned. There was a little construction noise from a site next door, and some standard city noise during the night, but only noticeable since we were on a lower floor this time. But everything else was great and we will definitely stay there again.
August 12, 2014
Rated 5 out of 5 by twowithgoldens My favorite Hotel in Seattle
This was my second stay at this hotel, and again my expectations were exceeded. The staff are incredibly friendly and helpful....from valet/bellman to front desk to concierge. All were wonderful, and only a nod or telephone call away. Also, it is important to specifically thank and recommend Richard the lead concierge. His generous assistance was so appreciated. He is amiable, extremely knowledgeable, and incredibly helpful. Truly an asset to the Westin chain.
January 22, 2013
Rated 3 out of 5 by Jeanie55 Cost are high for benefits you receive & room was very dusty
There are extra costs for things that are normally provided for free in most hotels, such as use of the refrigerator and use of the internet connection. I should not have to sign up to be a member in order to use internet.
My room was not as clean as I would have expected. There was a blue ear plug on the floor by the bed during my stay (it was not mine). It was never picked up for the 2 days I allowed the cleaning staff to clean.
June 2, 2014
Rated 4 out of 5 by Joie1dad Mixed review
Overall good facility. Disappointed about lack of club lounge & understaffing of the front desk. Multiple times waited at the SPG line longer than the regular line. Room staff excellent w/great response time for requests. Nathan at Bell Desk particularly great when he escorted us personally w/our luggage cart to the next venue 3 blocks away rather than calling a cab.
July 14, 2014
Rated 4 out of 5 by ar101 Great hotel but...
I visited your hotel again, for a week stay. Great staff and room!!!. Your restaurant was closed- so, I decided to eat at the bar buffet. I can't believe you charged $25 for a buffet that was little more than an American Breakfast? It was necessary for me to leave and eat else where - as all i wanted were eggs, toast and coffee. I was disappointing and a complete put out that I had to walk a block (in the rain mind you) for a great breakfast for less than $15
January 11, 2013
Rated 5 out of 5 by Jack1917 Thank you
Thank you for have me stay at Westin, it was a nice experience. All of the staff I met was professional and also the location of this hotel is strategis. The food is great too. Only one thing that I got the room with back view, so never see the window since then :).
August 4, 2014
Rated 2 out of 5 by PBL2012 Wifi Outage Ruined Conference
This is my second lackluster experience with a Westin hotel. February in Panama and now Seattle in July. We went there for a online marketing conference, and had to sit for 3 days without wifi access. Being that I'm from Canada, that meant I had to data as US data is insanely expensive for us. I cannot begin to tell you how frustrating it is to hear about all these great web tools and not be able to access them. Not to mention, I was out of touch with my office for the week.
The facilities are dated and require upkeep. Carpets are worn out, blue tape holding up the wallpaper in the bathroom. And, lo and behold, wifi in the rooms were a hit and miss.
The front desk staff were pleasant, the concierge was snotty and dismissive.
In conjunction with their miserable Panama launch, I believe Westin has topped out with my reservations.
August 2, 2012