Rated 4 out of 5 by R1504 Some elements were "tired"
There were some problems that can be easily fixed- the power strip behind TV was hanging loose (it had been ripped off wall) and as a result had difficulty with coffee maker. Also, switch on desk lamp was broken, so the only way to turn it on/off was by reaching behind and plug/unplug the cord. The glasses were dirty. And why was there only one complimemtary bottle of water for two of us? But other than that, it was very good and we are glad we stayed with you! Our compliments to staff- very helpful and responsive.
April 1, 2013
Rated 4 out of 5 by Jacktranist Great Staff
Staff well trained and seemingly sincere with offers to go the extra mile to make stay excellent. I asked for a higher floor on my preferences and was given the top floor at no additional cost.
Relatively significant mark downs for poorly-functioning electronics--multifunctional i-radio is junk to start with and failed to operate correctly. TV image quality was surprisingly bad with the only free channels in wavy non-HD poor quality, and no HBO or Showtime available. Fee to use wireless at these rates seems petty.
April 29, 2013
Rated 2 out of 5 Unnecessary $ hold
Here is m issue....I booked 3 nights with Starwood. Each night was 1/2 points, 1/2 credit card. The rooms were $105,00 per night after points were applied.
My American Express was charged $315.00 initially. I was charged Another $75.00 Sunday night of my say. I was charged another $123.00 when I checked out Wednesday. Any incidentals were on ANOTHER credit card...why the $250 hold?
Of course I got to my next destination and could not use m credit card to check in because of the monies being held...not happy!
June 27, 2013
Rated 5 out of 5 by Header55 Wine Women & Wonderful WESTIN (girls weekend)
Another memorable stay at the Westin Seattle. Everything was perfect for our girls weekend. Amanda at check-in was exceedingly friendly as always, having everything ready for us upon arrival including excellent upgrade. Hotel close to everything we wanted to visit, & staff graciously accommodated all our requests throughout the stay. . including providing both wine & champagne glasses for our stay. Thank you again for everything, we all can't wait to return for another girls getaway!
January 14, 2014
Rated 5 out of 5 by TheBetsy Beyond Expectations
The service provided by the Westin staff was outstanding. We forgot out iPhone charger, and one was provided. Also, I phoned at 2 am to have a fan brought up ( I forgot to pack our noise marker so I couldn't sleep as well as normal) and they provided one within minutes. The valet staff were great and took our luggage down to the car after checkout so we could explore Seattle on foot. Overall, I thought the staff was super helpful and accommodating. What a great place to stay. I would recommend it to everyone.
September 2, 2012
Rated 5 out of 5 by Fontelle85 Amazing Experience!
My brother and I were staying at the Westin for the PAX convention! Check in was a breeze and the staff was amazing! The pool and hot tub area were nice and the city view from our room was nice! We even were able to take advantage of the free internet promotion for the weekend!
This was our second time staying here and I am already planning a stay for the near future, just for a short weekend getaway!
I love how central this hotel, its close to all the major landmarks in Seattle and was a short walk to PAX!
September 1, 2013
Rated 5 out of 5 by jepo Great hotel, but leave your clothes at home!
Rooms are beautiful, but my wife and I had to live out of our suitcases. Furniture is high style but low function - no drawers for clothes! Front desk did send up more hangers and a "closet organizer" which helped a lot, but why would you design a hotel room without a chest of drawers?! Staff and facility were terrific, so really should not complain. Great location too. Walked to everything - shopping, restaurants, Pike Place. Took the monorail to Seattle Center. Only needed one cab during our 5 night stay.
August 27, 2013
Rated 4 out of 5 by Secret Westin Seattle Stay Feb. , 2014
Nice Hotel ! We had a beautiful view of the Space Needle and Harbour, especially spectacular at night.
Great location, close to shops and great restaurants.
Only thing we didn't like was the amount of chlorine used in the Hot tub. Hurt all of our eyes and we had to get out, both days we were there.
Staff friendly and courteous , eager to help.
Didn't feel any special recognition for being a SPG member.
March 1, 2014
Rated 2 out of 5 by Titus2010 Disappointing service
Room service is spotty; forgot order of bacon, forgot whipped cream
With order of waffles and staff even commented that they only give when requested by guest. However, it clearly states waffles with whipped cream in menu.
House keeping did not empty trash and recycle bin which was obviously filled to the brim.
Cable guy knocks on door to ask when I am going to check out because they need to get some work done in the room.
My wife who was in need of luggage assistance was not attended to promptly by staff, when she asked if there was a spare trolley, staff said yes over there...perplexed she started to take the trolley back to our car.
Another staff then approached her and said
Only hotel staff are permitted to operate the trolleys. Although this person did help us with
May 14, 2013
Rated 2 out of 5 by Pamela1958 Sleepless in Seattle
This hotel did not meet our expectations as a Westin or Starwood property. When we arrived, the front desk personnel were rude and not helpful. This property has no Starwood Concierge floor and little amenities. Our bathroom was dirty when we arrived, and daily housekeeping was sloppy. Little in-room information and we stumbled upon work-out room by accident. Very noisy room right next to elevator. Good things about hotel: Good location, very good breakfast in restaurant. Would not stay there again.
March 15, 2013
Rated 4 out of 5 by ChicagoPat Westin Seattle
Great room--a single king bed room with the most cozy, soft bed I've ever been in. Top marks to the bed. Top marks for the staff too, especially the In-house Dining staff--I've never gotten room service so quickly. They kept saying I'd get my food in less than 30 minutes, but it was more like 10. Not so many marks for the restaurant itself though, which had a set menu, only offered an expensive buffet for breakfast (although one server offered to only charge me for the eggs and bacon I ate one day).
January 30, 2013
Rated 4 out of 5 by DJSLVT Great experience
Overall our experience was great. If you are planning on making dining reservations, I would do it via the concierge. I never got a chance to thank her but Judy at the concierge desk was great! She made reservations for us and when we arrived for dinner we had a lovely view on the water and were given a beautifully tasty appetizer as well. Otherwise, overall everything was great. The beds were confortable which is of the utmost importance to me. The rooms were very well insulated for noise as well.
June 17, 2013
Rated 2 out of 5 by SeattleMel Old and needs improvement
I stayed at this property due to having the arguably the best location of the three SPG properties in Seattle.
The hotel shows it's age. It could use renovation. I stayed in the South Tower. I stayed on 3855 and the view was great but the room was small and the double beds felt small too. I am Platinum Ambassador level and other than late check out, there was no Platinum benefit offered or given to me to stay there. There is no free breakfast, nor there is a lounge.
The TV reception was bad on half of the channels, the safe was locked (I called to have them unlock it, they never showed up), the newspaper only showed up at the door two of the 4 days I was there, etc.
I stay often in various SPG properties in East Asia and I am probably spoiled and expect similar service and facilities.
August 5, 2013
Rated 5 out of 5 by tinab84 Hotel has great features
This Hotel was very comfortable, staff was super friendly. It had a nice bar, pool, spa to your room, and restaurant. Also, a great location. Everything I was looking for in a hotel. The only issue were the extremely slow elevators but aside from that, my stay was excellent.
March 19, 2014
Rated 2 out of 5 by Nancy Bad impression
When I first arrived I was greeted by an overly aggressive & rude door man. I told him I would not need help with my bags but he proceeded to remove my bags from the vehicle I was in. I thanked him and asked him to leave my bag where it was and he proceeded to take my bag to his station. Then when I simply took my bag and was going into the hotel without providing him a tip for the unwanted service he told me that I did not have social graces. That was my 1st impression of your hotel. Not Good!
February 14, 2013
Rated 4 out of 5 by LoveBC24 Spring for the view
Room 4530 has a spectacular view. We pulled up chairs to the window and sat there for the longest just soaking in the view. The only complaint would be that the towels seemed old and dingy. Loved the salmon paninni on the roomservice breakfast menu. Have them put the avocado on the paninni instead of on the side. DELISH! We were celebrating our 35th anniversary which I mentioned in our reservation, but no one seemed to notice. No big deal, but it would have been nice to hear a congratulation.
October 28, 2012
Rated 2 out of 5 by Onseebo Absolutely Restless Sleep
I want to start by saying that the staff was wonderful here. They were accommodating and professional. The room itself was nice as well, and exactly what I expected when I booked the Westin. However, one thing absolutely ruined my stay. My room creaked. It wasn't just a little creak, it was a continuous creak that persisted the entire time. I called down to front desk and apparently this was normal. I'm a light sleeper and wanted to rest before I went out, but managed to get absolutely no sleep. I think the creaking may have stopped for a few hours, but soon started again in the morning. I think I managed to sleep a total of 2 hours on my stay. I book hotels like the Westin for comfort and rest, and I received absolutely none of this. If i had known that the rooms in the hotel creaked this much, I would not have stayed here.
January 16, 2014
Rated 4 out of 5 by Lola34 Great Seatle Downtown Location
I highly recommend this hotel for convenience to the many attractions of the Seattle downtown area. The hotel is full service with very pleasant accomodations.
March 26, 2014
Rated 4 out of 5 by itmt Green?
Whe returning to my room around 9pm on Sat night my room was not made up - I did not ask for "Green", I called the front desk and they confirmed I did indeed not sign up for Green and they would let housekeeping know!!...I do not need my sheets changed nor my towels washed after one nights stay, but I do expect my bed to be made, my bathroom cleaned, and room picked up. I was baffled and very tired.
So in the furture if "Green" means one does not get ones room made up, I would have to opt out of being Green- I find it hard to belive that the Westin belives green means: pay but stay in a mess? I would not leave my own home without making my bed or picking up after myself;; why on earth would I pay good money to stay in a hotel who would not do the same Even Motels around the corner would do that
January 22, 2013
Rated 3 out of 5 by AmyH Just Average
This is not the kind of Westin that I'm accustom to staying in. The hotel is dated...the elevators are shaky, our LG flat screen TV had the worst picture ever and the "dresser" was a tiny little piece that was tucked inside the closet. Virtually no storage for your luggage. The best thing was the location. We had a few drinks in the Relish Bar and the bartender looked like serving customers was hellish for him. This hotel did not live up to the Westin standards that I expect. Too bad.
November 5, 2013
Rated 5 out of 5 by Stubee Westin Seattle with pets - 3
We were stuck between a rental lease end and construction completion... with three cats. With just a day of warning we had to find a place to stay, with the furry family.
There were no questions or problems with the the additional passengers and in fact the hotel was very understanding of their "high maintenance" needs. No additional pet fees, extended stay, late checkout made me really want to reach out and thank the hotel and their supportive staff - ohh did I mention great location. I love this part of downtown, great restaurants and lots to do. Very nice bed, soft and supportive. Awesome views of the sound, just for the kitties!
The only bad thing I would say is you are immediately downtown in a large hotel, if your looking for a cheap stay there are other places, but you get what you pay for.
September 8, 2013
Rated 5 out of 5 by LL7781 Stellar
The Westin in Maui is an excellent hotel/resort.
The staff is freindly, courteous, knowledgeable, and effecient.
Only minor setbacks are that pools are only 5 feet deep at the 'deep' end and that signage from room to lobby is nonexistent. Took a while to know where you are going.
Would be nice to hae IPod capability in any room that has the Bose Stereo radio.
Oh, another positive is that the beach is just a feet from the grounds.
Do yourself a favor and visit this Westin!.
December 10, 2013
Rated 4 out of 5 by HM1282 Good Hotel - Bad WiFi
Nice location with many nice restaurants within walking distance including the pike place market. I stayed in the North tower and had a nice room that was well maintained and as expected from the Westin brand.
Like with some other SPG properties, the in room WiFi offers 2 different options, I chose the higher end service since it was reasonably priced (~$15/day) but I still had little to no connectivity in my room, I ended up having to go to the lobby to get online and get my work done.
May 20, 2012
Rated 5 out of 5 by GregB Ahhhhhhh...
From the moment we entered this hotel we were greeted with smiling, friendly, and courteous staff. We didn't mind the slightly longer check-in, since staff treats every client special. Our upgraded room had a spectacular view, was quiet and clean, modern, and the bed was as heavenly as the name suggests. Great location for walking around downtown. Would recommend this hotel very highly.
TIP: Make use of the concierge service! They are fantastic, friendly, and know absolutely everything!
July 26, 2012
Rated 2 out of 5 by Carlos15 Entire Facility Should Review Expectations
Washington DECA was honored to have a stay at the Seattle Westin Hotel,but soonly that honor diminished into a burden. The Elevators were full and tiresome to wait on. I personally thought that front deskmen should rise their cheeky butt off their chairs, manage the elevators and RUSH people to the bottom if the elevators are full. Stopping at each individual floor is unsafe for loading capacity and security purposes. The bathrooms do not have all the amenities that one should have such as soap and bathroom deodorant. The staff had complications with assigning rooms, and in general wasted our time. I would not recommend this hotel to anyone unless these problems were attended to in a proffessional and timely manner. I also felt that the "Guest" wasn't put at a priority, but the paychecks of employees were.
October 30, 2013
Rated 5 out of 5 by ckjones12 September in Seattle
The staff are wonderful at this hotel. When I checked in, we discovered that my reservation had not been recorded correctly. Fortunately, I had the email indicating the correct reservation that I originally made and the manager quickly righted the wrong. I appreciate the service. I do wish there was a coffee machine in the room so I could make my own tea - but alas...maybe one day. The self park was full throughout my stay which was a bummer, but everything worked out in the end.
September 25, 2013
Rated 2 out of 5 by dd1111111 Outdated Westin
This bed was not "heavenly". Old rooms and scuff marks on doors.
March 28, 2014
Rated 2 out of 5 by SEJ2012 Ouch
I love Westins -- but this one is vastly in need of a recommitment to quality service. Folks were generally nice -- but the restuarant was closed in the afternoon, the food was poor (crunch/soggy Salmon is not a good thing), service express folks didn't answer the phone timely (what's the definition of express), I checked into a room that hadn't been vacated yet (it is fun walking in on someone), I took your green offer for 500 extra points if i agreed to forego maid service -- but the maids came in and cleaned anyway...there's more, but I think you get the picture. So, I'm sure you guys will get it together sometime in the future -- it is a great location and has the Westin brand behind it. But come on hotel leadership, get your stuff together. Nex time I'm in Seattle, I will be staying somewhere else.
July 14, 2012
Rated 5 out of 5 by drea411 There for business, but it seemed like a vacation
I was at the Westin Seattle for a business event, but the location and great service made it so enjoyable that it seemed like a vacation. The concierge recommended several great restaurants and actitivies that fit right in to our "down time" and made the stay really nice.
My only disappointment was the exercise facilities. The equipment (cardio and weights) are divided into two seperate rooms. The weight room was very small that it seemed crowded when it was occupied by 3 people.
June 4, 2012
Rated 5 out of 5 by Judy Customer Service is the best
I was immediately greeted with a smile at the reception desk. I explained I was a bit early for check in, but the gentleman behind the desk said he might have a room for me. And, he did! The room is beautiful, clean, and the sheets are fresh. The view at the North Tower is beautiful. I can just sit next to the floor to floor windows and star at the sight! The concierge was very helpful and knows my needs as a weekend traveler. I am grateful I made it here this spring weekend. : )
March 24, 2013