Rated 3 out of 5 by Macsdaddy Parking is WAY too expensive
Hotel met all my needs in an average kind of way - wasnt bad but wasnt exceptional either. Liked the newspaper at my door in the morning - a must in my eyes. Like the Starbucks in-room coffee - a terrific Sheraton group differentiator. Went to front desk for a cork screw - they "didnt have any" and would send one up - the $5.00 tip essentially paid for the corkscrew. Seemed petty to me. Valet parking only and WAY too expensive at $40.00 per day.
March 12, 2012
Rated 5 out of 5 by LandSK Outstanding Service
My wife and I had planned a romantic getaway to celebrate our anniversary, and when I mentioned this to Ingrid at check-in, she went out of her way to welcome us and make us feel at home. In fact, we were pleasantly surprised to get a knock at our door about an hour after check-in, and a bottle of champagne and chocolate covered strawberries were delivered, as well as a hand written card by Ingrid! Overall, she set the tone for a wonderful stay!
January 28, 2013
Rated 5 out of 5 by BBRYDER Westin is Wonderfull!!
We enjoyed immensely our 3 nightt/days at Westin Harbor Castle, Location couldn't be better. We travelled in from Niagara by train and strolled comfortably to our destination.It is ideally located at Queens Quay so we went to Centre Island one day, Strolled downtown and had a great afternoon shopping at the Eaton's Shopping Centre and completed day 2 with dinner at Toula' enjoying a bottle of great wine and a superb dinner, and excellent service. We also jumped the bus and went to CNE with ease
My favourite part... was waking refeshed every morning from their great 'Sleep Perfect Beds !!' to room service promptly and elegaly served with fresh fuits and good tasting hot coffee and superb fresh pastries!!Accompanied with a local morning paper.
We will go back again, as this is our hotel of choice whenever we have to or want to go to Toronto,
August 27, 2012
Rated 3 out of 5 by Angelz2babies Mixed feelings
Hard a wonderful time as usual but it was chaos there ,waited until 7pm to check in with 2kids
August 14, 2014
Rated 4 out of 5 by zotomweener This hotel is in a good location
The view of the lake is wonderful.
August 17, 2014
Rated 4 out of 5 by Summerds GREAT STAFF
The staff is very warm and friendly. They made my stay very comfortable and accommodating. We enjoyed the fitness center. It was clean and accessible with a trainer readily available to answer any questions or concerns.
August 4, 2014
Rated 5 out of 5 by wcbc Great Location and Great Staff
My wife and I enjoyed an overnight as part of a theatre package. It had been a while since our last stay for Boat Show but the staff are as accomodating as ever. My wife misplaced her credit card and valet parking staff were quick to get our car for her to look for it. Not there. We had already checked out at this point so valet staff had our room key re-issued so we could double check there. Great service. (she found the card in her suitcase)
August 27, 2012
Rated 4 out of 5 by JLARRIER Great way to end the 2012!
I stayed here with my boyfriend for NYE, and booked a suite that could accommodate. Stayed here numerous times on business and this hotel is very consistent. Aditya was superb with taking care of all my needs despite booking last minute. He personally checked me in, and came outside the lobby to follow up on my stay while I was waiting for my car. No hotel is perfect but what I love about Westin Harbour castle is the personalized service, and when there is a concern, they make it right efficiently and quickly which is why I will continue to stay here for business and pleasure. Even the bellboy came to the North Tower street entrance to get my bags, as the line up on the ramp was extremely busy. Thanks to Aditya for making my New Years Evening a great one! One more thing - love the new SPG Check in with the couches - very convenient and cozy!
January 13, 2013
Rated 5 out of 5 by Target55 Lovely Weekend!
We purchased a Theatre/Hotel/Dinner package to see War Horse. We were pleasantly surprised to see that our hotel would be the Westin Harbour Castle as we had never stayed at this particular location. Our welcome was friendly, the front staff very efficient and the premises extremely tidy and festive. Our room was very clean, comfortable and with a great view of Lake Ontario. We highly recommend this property and look forward to our next stay.
December 19, 2012
Rated 5 out of 5 by Jewellers Perfect Location
Service at this hotel is excellent and if you are an SPG member you have separate check in and perks such as a room upgrade. Concierge is excellent and always busy.
We only had breakfast at the Mizzen Restaurant and both buffet and a la carte were very good with very attentive wait staff.
As we were only there 2 nights we did avail ourselves of the pool, gym or spa so cannot comment on same.
Located at the Toronto Harbour Ferries makes Toronto Island a 10 minute ferry ride.
You are a 10 minute 1 block walk from Union Station for Go Train and TTC services, as well as the Air Canada Centre. Hop on the Go Train at Union and take the train to Exhibition stop for a 2 minute walk to BMO Field and Exhibition Stadium.
CN Tower, Ripley's Aquarium, Hockey Hall of Fame and AGO are all within walking distance and other attractions such as the Distillery District, Eatons Centre, numerous festivals, Toronto Beaches, etcetera are all accessible via transit.
To sum it up, the location and service make this hotel a no brainer.
July 28, 2014
Rated 5 out of 5 by Manju Exceeding my expectations
I cannot be more thrilled with the service we received. From the very moment we arrived, check in was wonderful. We arrived early and this amazingly friendly young lady, was able to get us into a room well before the check in time. She also arrange something special to celebrate my friend's 50th birthday. Gavin our bellhop was fantastic.
I am so looking forward to returning to this beautiful hotel. THANK YOU for making our stay so wonderful.
May 7, 2012
Rated 2 out of 5 by DisappointedMom Not at all impressed.
When I booked this hotel, it was for my sons 10th birthday. We choose this hotel because it appeared very nice online. However, when we got there, the pool was closed for 5 days (which noone informed us about until we checked in).The pool is the main reason we choose Westin.
When checking out, one of the men who bring lugguage in, said to me:"are you going to move?" I didnt realize I was in his way............excuse me would have been nice.
February 19, 2013
Rated 5 out of 5 by 21Pine Great Location, Great Accommodations!
My visit was for business, this property is on the lake and my view was spectacular. A few steps away to Lakefront restaurants and venues. Walked every night after dinner. The hotel restaurant had by far the best food! I love this place, have stayed here before and will stay again!
July 25, 2014
Rated 5 out of 5 by Dale47 Christmas holiday
We have stayed at this hotel numerous times and have always found it to meet or exceed our expectations. We've always had a lakeview room which gives us a terrific view of the island and the airport. The hotel is located close to the Toronto Is. ferry and just a couple of blocks from Union Station and the subway. The kids love the pool area and are especially pleased with the 9' pool depth. The hot tub jets were not working during our stay this time which was disappointing. Valet parking is a bit steep at 40.00/day although this time parking was included with our room for an extra 20.00 so that was a bit of a savings. I usually check online rates first and then call reservations to see if they can do any better and sometimes they can. We will definitely be staying here again and would recommend it to anyone, especially those travelling with kids.
December 31, 2012
Rated 5 out of 5 by OntarioTeacher Beautiful and Clean, Great Lake Views
I recently stayed at this Westin for 3 days for an Annual General Meeting. The room was tastefully decorated, the cleanliness was thorough and consistent, the staff unobtrusive and very helpful. I forgot my toothbrush and had to buy a very expensive toothbrush at the gift shop :O) but apart from that, overall a very satisfying experience. Exactly what I expect from a quality hotel. Would definitely return, and would definitely recommend.
March 12, 2013
Rated 5 out of 5 by Happywithchoice Beautiful spot
We stayed here the weekend of Jan. 4-6 2013. The hotel wasn't too packed, and it gave us a chance to really enjoy some down time. The harbour view was beautiful, and the location was central to everything. Because we were out and about each day, we did not dine in the restaurants. But we did enjoy the downstairs bar, which proved to be a great way to end the day. The staff treated us very well, and we would strongly recommend this hotel.
January 7, 2013
Rated 2 out of 5 by Mage Hotel and Staff Lacking
The room was TIRED and DIRTY with cobwebs hanging from the wallpaper and crown moulding.
The mattress was hard and the pillows small and too soft. Perhaps the worst hotel sleep of my last fifty trips.
The breakfast buffet was OK but the room felt like a cafeteria. The lobby was freezing cold due to the outside temperature and did not seem controlled. The upstairs restaurant lacked any fine dining ambiance altho the food was quite good.
January 24, 2014
Rated 4 out of 5 by Joanie Staff were extremely helpful
As a grandmother with my 6yr. old grandson on a March break "adventure" I was treated kindly by every staff member that I came in contact with. The room with a view of the lake & island airport kept us busy for hours to say nothing of the pool & other entertainment that was provided for families. Thank you for a wonderful time that was also affordable. Being his first experience with a hotel, my grandson will now have high expectations.
March 17, 2012
Rated 5 out of 5 by mmorgads great time
great time great service! We were well taken care of and felt like princesses
August 12, 2014
Rated 4 out of 5 by marvin16 Lack of Free Business Centre
I enjoyed my stay at Westin. I'm surprised that such an upscale hotel doesn't have a dedicated business centre with free internet. I left my laptop at home and then had to pay by the minute to use internet. That to me doesn't follow the motto of making life easier for the traveler. I feel nickeled and dimed to the tune of 8 bucks to send a few emails. Even lower end hotels provide free internet and dedicated computers in common areas.
November 3, 2013
Rated 4 out of 5 by wids Lovely
We came to stay at the Westin in Toronto because we were seeing Barbra Streisand at the Air Canada Centre. I asked for a room with a view. This room had a gorgeous view. Extremely pleased. The walk to Air Canada Centre was less than 5 minutes. I asked for the AAA rate with breakfast, unfortunately we didn't get our breakfast as it ended at 10:30 a.m. I think extending this hour would be more acceptable. We will return, count on that!!
October 27, 2012
Rated 5 out of 5 by DMG2009 This hotel is beautiful inside and out
Very refreshing hotel to sleep in. Very quiet hotel. Loved being there the entire weekend
August 11, 2014
Rated 5 out of 5 by Robford This hotel has great features and info services
From check in to check, services were always available and it was quiet in the room
Swimming pool availability was good for the kids and we could walk to Rogers Center, CN tower etc.
August 4, 2014
Rated 2 out of 5 by Chat08 The standards at this hotel have declined significantly.
We were looking forward to our stay but unfortunately the hoetl did not meet our expextations. We had a Murphy bed which did not have the wonderful comfort that I have come to expect at this hotel. Some of the emmenities were missing from the room such as shampoo and I believe a robe. Sean was fantastic at trying to make up for these problems but it is unlikely that we will stay at this hotel again.
May 29, 2014
Rated 2 out of 5 by craxyrunner This hotel is great
Thank you so much for the great service, I was especially impressed that arriving late that there was great food and wine list available at the extended bar. It was great to see that I could have the most wonderfull meal that most hotels will take advantage of. I had the pleasure of attending the Unifor convention on the long weekend I have the most respect for all of the employees that I am sure went above. Thank you all Excellent
September 10, 2013
Rated 4 out of 5 by Arielle Hotel guest
In general, the hotel employees were very professional, friendly, helpful and responsive in a timely manner to my request during my stay at the hotel. The hotel accommodations were clean, quiet and safe. I would recommend this hotel to my family and friends and give it a "4" star. Thank you!
July 19, 2014
Rated 3 out of 5 by What Extra Charges
This is my tenth stay at this particular Westin - I stay because of location only.
I was charged for internet after the front desk said it was free because of my company's relationship with the Westin (this has been the case the 9 other times I've stayed at this Westin). I leave quickly after my meetings and have my bills emailed to me for convenience and I want to be able to trust this is correct - this is incredibly frustrating.
March 21, 2012
Rated 3 out of 5 by deb789 Disappointed this time
We have stayed at this hotel numerous times and we were very disappointed this time. We specifically indicated we wanted maid service and none came despite a check at 1700 to see if the maid had come by. At 2200 that night still no service. The heavenly bed has lost the "heavenly" aspect and the room smelled like it had been smoked in recently. We like the location of this hotel and the rooms have always been great until this trip.
May 30, 2012
Rated 4 out of 5 by Molly Great room, but the frequency of cleaning it is not clear
I stayed at this hotel for 5 nights. The hotel is great, has big and nice rooms, as well as bathrooms. My room had a lake view, so this was really great. The pool was very satisfying: I am a swimmer, and like to practice my sport also when I am abroad, so I appreciate when the pool is bigger and swim-friendly. The only problem is that I accepted to participate to the "green" program (basically, the staff would clean the room every 3 days, and for the other days, I would get a 5$ coupon). During my stay, however, the room was NEVER cleaned, and I only received 3x5$ coupons (15$ total, instead of 25$).
I was at the hotel for a conference: the staff at the refreshments was not very friendly, would take away food and drinks that were not finished without asking. Organization of food and drinks location was not the best. Moreover, drinks were quite expensive.
April 26, 2013
Rated 4 out of 5 by shelby67 Beautiful Hotel
This hotel is beautiful, the staff are pleasant and helpful although the waitstaff at bar in main lobby were very slow and valet parking scratched my vehicle when then brought it out of parking and drove over the curb.
July 30, 2014