Rated 5 out of 5 by Islandgirls6103 Great service
I have stayed at this hotel several times but this last visit was especially outstanding.
Kudos to ALL of the staff. !
Rated 5 out of 5 by BK77 Great view, Great Staff = Great weekend
On arrival we were welcomed promptly by a great young man named David who registered us quickly and even made our 6 year old's day by offering a room with a view of the lake and a free movie! The view was great and the bed very comfortable. The pool was great with a view during the day from the fifth floor of the harbour and at night I was able to watch the Leafs win from the pool side tv.
On check out all the staff were very attentive and very interactive with our son including the baggage and valet.
Rated 5 out of 5 by Mommasita Extraordinary kindness and generosity
It had been over 12 years since my husband and I were able to take a trip to rejuvenate our souls and rekindle our college romance. Our two beautiful daughters age 12 and 5 have been the centre of our lives. Life got busier and more challenging, and when we decided on a whim to uproot our family from the city to move to Muskoka for a less stressful more humbling lifestyle, the downturn of the Canadian economy in 2008 threw us some unfortunate curve balls that disillusioned us, and essentially continued to make it difficult for us to save for a trip. Muskoka was hit hard by the economical downturn, and as such, it affected us as educated professionals. We won tickets to the Toronto Boat Show and a one-night stay at The Westin Harbour Castle on a local radio station because my 12-year-old daughter encouraged me to call in. In just a single evening and over the course of a couple of days, I can't praise the staff of The Westin Harbour Castle enough for their compassion, outstanding customer service, kindness and generosity. The staff made our stay incredibly memorable, and they made me forget about the stresses of the last 5 years of our lives. The young lady who checked us in was simply adoring, professional, thoughtful, patient and above all benevolent! To further exemplify the kind of individuals The Westin Harbour Castle has working for them, this young lady had another staff member bring a bottle of champagne and chocolate covered strawberries and truffles to our room with a card that read: "Dear, Mr. and Mrs. F, I hope you are able to have a relaxing stay with us free from your children and puppy. Please don't let another 12 years go by before you have another getaway." Needless to say, I cried. Thank you so much for your outstanding hospitality. I hope our career goals, aspirations and successes lead us back to you in the future. I would love to experience The Westin Harbour Castle again as well as share it with my children. They were delighted to have mommy and daddy smiling because "they had soooo much fun!" It had been a long time waiting!
Rated 5 out of 5 by Maritimers Excellent Staff
As always we were greeted with a smile and Julie went the extra mile at reception. Thank you Julie. At the bar Kathy, Traci, Danny and Patrick are always making sure our stay is extra special. Thank you. And in the Mezzen our breakfast is always served with a smile and a great start to our day with Mimi or Violeta as servers. They all deserve a special THANK YOU.
See you all soon.
The Guys from Woodstock, NB
Rated 5 out of 5 by BevM Fantastic Stay!!
I stayed at this hotel over New Years. It is not my first choice in Toronto due to its location. However, this year it did not disappoint.
The beds are extremely comfortable. The hotel took my three reservations and put them together so I did not have to change rooms or keys. My suite upgrade was great. All of the staff were fantastic.
My only complaint is that the air unit in the hotel is extremely loud. I could not turn down the fan volume and still get heat. I could hear the TV on volume 11 when the fan was off, but could not hear it at 33 when the fan was on. That is a little crazy.
Rated 5 out of 5 by Den90 Welcoming staff
The staff was very polite and professional, hotel is located near the lake and the view is just magnificient. Room very clean, everything was just perfect.
Rated 5 out of 5 by kinky123 This hotel has a great view
Great view of the lake from the hotel window.
Rated 5 out of 5 by Babit421 Beautiful hotel
Service was perfect, room was spacious and very comfortable. David at the front desk was awesome and provided a seamless check-in experience.