Rated 5 out of 5 by LRFletch Exceeded expectations
I have stayed many of the SPG properties and this is one of the best so far. The hotel and waitstaff were exceptional and the food was some of the best I've had.
December 8, 2013
Rated 4 out of 5 by Thmnx Great Bed
the bed was fantastic!
i used the bar facility - the staff was unobtrusive yet attentive.
the conferencing staff were great. they give restaurant-like service.
January 9, 2014
Rated 4 out of 5 by WJM58 Fantastic location!
Located conveniently across Pavilion and up street from many malls. Easy access to food and shopping. Rooms were clean and comfortable but shows signs of ageing.
September 11, 2012
Rated 5 out of 5 by Bbmic Excellent staff and nice comfortable rooms
Excellent service n check in provided by the staff as we arrived earlier than expected on check in day!! Polite n helpful with knowledgeable staff at conceirge!
January 7, 2013
Rated 5 out of 5 by Chanda Features
Apart from the great features, this hotel is also centrally located, has great views of the city and is a walking distance to great malls, pub and restaurants.
November 30, 2012
Rated 4 out of 5 by Andrew66 In KL for business
On my recent business trip to KL my company booked my room at the Westin and I have to say it was a really relaxing hotel with nice rooms and attentive staff!
October 23, 2013
Rated 5 out of 5 by Afif42 Business trip
The hotel and the staff are impeccable !
As a starwood member you feel recongnised, and overall, i keep staying there almost every 2 weeks for these reasons.
February 12, 2013
Rated 5 out of 5 by Betty Exemplary
Excellent from the moment the front doors were opened on our arrival to the time the doorman closed the taxi doors on our departure. A memorable experience.
February 17, 2013
Rated 4 out of 5 by spyder22 Great location
Great location to access to many places in KL city... pavilion, bukit bintang, sungei wang, etc
Very clean room and spacious
August 11, 2013
Rated 5 out of 5 by Manju Good Services
breakfast a lot of variety , especially the pastry but why the jams are using the big bottles not use the small packet , may be save cost what I think of .
September 9, 2012
Rated 5 out of 5 by Nadia Simply Heavenly
The heavenly bed is indeed heavenly. I would rate my stay as simply heavenly, the services exceeds my expectations. Would definitely recommend Westin KL!
June 4, 2012
Rated 5 out of 5 by dtai great location
this is great location for shopping because there is opposite to PAVILLION BUKIT BINTANG. Easy to have some foods. Breakfast buffet is so great as well
September 14, 2012
Rated 4 out of 5 by Anim The hotel provides a very comfortable bed
Very comfortable bed but poor taxi service. The smell of the interior of some of the taxis were terrible.
May 17, 2014
Rated 3 out of 5 by HO08 Great staffs & comfortable bed but noisy at night
Overall was good. I love the hotel. However, some kids were shouting and banging doors in mid of the night. This was truly not a pleasant experience.
August 14, 2013
Rated 5 out of 5 by Tina60 The Best!
We had a very very good stay at the Westin, we loved the executive lounge. The location is perfect for visiting the shopping malls and the KL Towers.
August 13, 2012
Rated 4 out of 5 Add watering in toilet
This hotel very nice n comfortable to stay , amd convenient to shopping , the staff all are friendly , I always stay in Westin hotel when I going kl
January 15, 2013
Rated 4 out of 5 by lipken7 Great Experience
Hotel met most of my expections. Staff were friendly & helpful. The havenly bed was awesome. Will return to enjoy this Great Experience! Thank you.
February 12, 2013
Rated 5 out of 5 by Hallie Helpful Staff
Front desk was precise in giving useful information re F&B and Entertainment establishments close to the hotel.
May 6, 2014
Rated 3 out of 5 by RiceBear0527 Great Location & tasty steak house
This is my third time stay at the hotel. But this time I did try out the Qba Steak house,
the food, ambience, services are exceed my expectation.
May 2, 2013
Rated 3 out of 5 by Yang This hotel cleaning condition may need more improvement
I found room carpet is sticky, and dust can be seen on the phone, and drawing hang on the wall. (maybe no body using the phone for sometimes?)
January 2, 2014
Rated 3 out of 5 by Taylsh Could do better
Room smelled of cigarette smoke. No follow up to my complaint on check in or concern on check out
Room service - cold food and warm beer.
February 14, 2014
Rated 4 out of 5 by JOE687 Well located
The Staff were great(MR Zaly) & the rest of the team.
The room was well serviced.
However more verity in the club floor breakfast is requited.
June 15, 2013
Rated 4 out of 5 by kongwx Excellent location, good service
The hotel located in centeral business area, 1KM to the KLCC, only 10 mins walk to famous twin tower, the staff are always willing to help us.
February 14, 2013
Rated 5 out of 5 by Jimmysss Reataurant
Eveything about this hotel is great the room and restaurants but your breakfast chef and staff needs to be more attentive to the guest needs.
October 15, 2013
Rated 5 out of 5 by Traveller22 This hotel in great location and has great restaurant.
Staffs were really helpful and friendly especially the front desk.
Food at Prego is marvellous especially the wood-fired pizza. Must try!!
July 31, 2012
Rated 5 out of 5 by Dors Feel good hotel
The Westin KL gives me a sense of well-being and calm. Every staff greets guests with genuine smiles that come straight from their hearts.
April 29, 2013
Rated 5 out of 5 by elisca excellent service
this hotel has a fantastic location for shopping and eateries; plus a fabulous level of customer service and an awesome executive lounge.
March 23, 2013
Rated 4 out of 5 by Guillame Hotel is conveniently located
The hotel is a covenient place to stay in KL. It is in the heart of downtown. Only problem is the traffic and the ongoing road repairs.
November 11, 2013
Rated 5 out of 5 by Bomba Great Service, excellent location
Service was excellent at lounge. Staff were excellent esp Odie(Mr Rusdi). Made us feel at home. So convenient to go shopping and eat.
December 16, 2013
Rated 4 out of 5 by MB26 Excellent location and service
Excellent location. The food at this hotel is very good I ate at both Pregos and the Qbar where the food presentation was impressive.
August 31, 2012