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Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Rated 4.1 out of 5 by 495 reviewers.
Rated 5 out of 5 by great location this is great location for shopping because there is opposite to PAVILLION BUKIT BINTANG. Easy to have some foods. Breakfast buffet is so great as well September 14, 2012
Rated 3 out of 5 by Great staffs & comfortable bed but noisy at night Overall was good. I love the hotel. However, some kids were shouting and banging doors in mid of the night. This was truly not a pleasant experience. August 14, 2013
Rated 5 out of 5 by The Best! We had a very very good stay at the Westin, we loved the executive lounge. The location is perfect for visiting the shopping malls and the KL Towers. August 13, 2012
Rated 4 out of 5 Add watering in toilet This hotel very nice n comfortable to stay , amd convenient to shopping , the staff all are friendly , I always stay in Westin hotel when I going kl January 15, 2013
Rated 4 out of 5 by Great Experience Hotel met most of my expections. Staff were friendly & helpful. The havenly bed was awesome. Will return to enjoy this Great Experience! Thank you. February 12, 2013
Rated 3 out of 5 by Great Location & tasty steak house This is my third time stay at the hotel. But this time I did try out the Qba Steak house, the food, ambience, services are exceed my expectation. May 2, 2013
Rated 5 out of 5 by Great Service, excellent location Service was excellent at lounge. Staff were excellent esp Odie(Mr Rusdi). Made us feel at home. So convenient to go shopping and eat. December 16, 2013
Rated 5 out of 5 by Reataurant Eveything about this hotel is great the room and restaurants but your breakfast chef and staff needs to be more attentive to the guest needs. October 15, 2013
Rated 4 out of 5 by Well located The Staff were great(MR Zaly) & the rest of the team. The room was well serviced. However more verity in the club floor breakfast is requited. June 15, 2013
Rated 4 out of 5 by Excellent location, good service The hotel located in centeral business area, 1KM to the KLCC, only 10 mins walk to famous twin tower, the staff are always willing to help us. February 14, 2013
Rated 4 out of 5 by Hotel is conveniently located The hotel is a covenient place to stay in KL. It is in the heart of downtown. Only problem is the traffic and the ongoing road repairs. November 11, 2013
Rated 5 out of 5 by This hotel has great featuresv This hotel has great features and with a really good location as well which is easy for shopping and relax. January 27, 2014
Rated 5 out of 5 by Feel good hotel The Westin KL gives me a sense of well-being and calm. Every staff greets guests with genuine smiles that come straight from their hearts. April 29, 2013
Rated 5 out of 5 by This hotel in great location and has great restaurant. Staffs were really helpful and friendly especially the front desk. Food at Prego is marvellous especially the wood-fired pizza. Must try!! July 31, 2012
Rated 5 out of 5 by excellent service this hotel has a fantastic location for shopping and eateries; plus a fabulous level of customer service and an awesome executive lounge. March 23, 2013
Rated 5 out of 5 by Awesome bed The Westin bed was awesome that it took me and a great amount of effort to roll out of bed. Just loved the soft plushy pillows too :) December 13, 2012
Rated 4 out of 5 by Excellent location and service Excellent location. The food at this hotel is very good I ate at both Pregos and the Qbar where the food presentation was impressive. August 31, 2012
Rated 5 out of 5 by Gone an extra mile Mr Puvan when an extra to assist me in arranging flowers and cake on short notice for my wife brithday. It was done with prefection. September 13, 2012
Rated 4 out of 5 by Prime location Located next to the all the prime shopping malls in KL. The hotel has a modern deco, and the staff are helpful and courteous. October 5, 2013
Rated 4 out of 5 by Sauna not working for one week I just can't understand why the sauna is down for more than one week. February 16, 2014
Rated 4 out of 5 by This hotel has great location for staying in bukit bintang KL This hotel is great location staying bukit bintang. facilities and service overall has meet the expectation. we are given 9/10 September 11, 2012
Rated 5 out of 5 by great place to stay Recently spent 5 nights at this hotel - excellent location , wonderful staff and great food - beats the competition hands down December 3, 2012
Rated 4 out of 5 The hotel has good location. The hotel has good location, accessible to shops and restaurants. It was a great place to have informal business discussions. April 28, 2013
Rated 4 out of 5 by Spacious Room Good and Fast service during check in and check out, great location to shop around and a spacious room with comfortable bed. June 12, 2013
Rated 5 out of 5 by pleasent staff Very cozy and luxury hotel with special location near to the shopping area and viewing the twin towers, very welcome staff. January 4, 2013
Rated 5 out of 5 by I like The Westin Kuala Lumpur The Westin is my favourite hotel in Kuala Lumpur. It's location and it's ambiance and heavenly bed are just perfect for me. January 29, 2013
Rated 4 out of 5 by Great location The hotel location is fantastic, right in the middle of shopping district. The breafast is wonderful and not to be missed. October 15, 2012
Rated 5 out of 5 by Hotel location is perfect. All facilities and reception are excellent except the wifi at the rooms are not free and the cost is extraordinary high. September 2, 2013
Rated 4 out of 5 by JCMontgomery Great hotel in a great location! The hotel was full so I did not get my room upgrade as promised, but still a great stay! April 15, 2013
Rated 2 out of 5 Disappointed It was for New Year celebration with my wife and hence i select the hotel under 2 criteria: a. Comfort using Brand Name b. Location With regards to location, it was fantastic as it was very near to all the major shopping attractions. With regards to comfort, i am sorry to say but it was disappointing: a. The room looks old and worn out and i did not expect of this from Westin especially after the rates that i paid for it. The room is equivalent to a 4 star. Very sad.. b. With regards to the service, they were prompt in bringing things to my room when i had requested for it. But unfortunately there is one staff that actually stood for a while giving us the impression that we need to tip him! Come on. Is there a need to do this? c. The room was not properly insulated from noise geenrated from people along the corridor... My wife and i could actually hear children screaming and running around in the late morning when we were still in bed due to late night the day before and hence we did not have the rest and sleep that we badly needed.. And worse, there was this guy who knocked on the neighbouring door and it was so loud that we could actually hear it distinctly January 5, 2012
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