Rated 5 out of 5 by jennmell Perfect Location. Great Staff
The hotel is located close to everything! It is very well maintained.
The staff were all attentive and seemed to enjoy where they work which in turn made our stay very comfortable.
June 8, 2013
Rated 5 out of 5 by BruceandEllen380 Wonderful place to stay
My wife wrote a review earlier and forgot to mention we celebrated our anniversary while we were there. Great place, outstanding staff! Our second stay at this location. We will be returning.
May 4, 2013
Rated 5 out of 5 by Rascal Great hotel & location!
My husband & I had a wonderful four days in a Oceanview one bedroom suite with balcony. Concerned about cruise ships blocking our view. Turned out not to be big problem. We will definitely stay again.
November 23, 2012
Rated 3 out of 5 by Mary our honeymoon at westin key west
We spent 5 nights at Westin resort and Marina Key west for our honeymoon. The staff was excellent, professional, accomadating and friendly. We could not have asked for any better staff. The Westin restaurant was fabulous. We ate there several times and it was some of the best food we had during our visit to Key West.
However, we were extremely upset over the noise level at the hotel. We were in room 318 which faced the marina. Between the pressure washer, the air compressor, the power drills, the workers replacing the decking, loud music playing at 7am in the morning....we were not happy. I called the front desk and complained but nothing changed. Sleep was not easy at Westin
MOSTLY our honeymoon trip was ruined due to the daily docking of huge cruise ships right outside our hotel. This completly blocked our view of the ocean the entire day, EVERY day, until around 5pm when the ships left. It was ridiculous. We had to leave the hotel to see the ocean. Do not stay at this hotel if you want a quiet, relaxing vacation with a view of the ocean. on our visit to Key West we will stay somewhere else.
May 5, 2013
Rated 5 out of 5 by Jack260 Outstanding Hotel
I can't Say anything negative about our experience. The view from the room was beautiful. The staff did a great job. We had dinner one night a Lattitudes - wonderful.
Breakfast at the hotel was fine.
January 12, 2013
Rated 5 out of 5 by Joe3878 First Time to Key West
Key West is everything everyone told me it would be and staying at the Westin made it even better. The Westin was very clean, the staff friendly and helpful and was a few feet from all of the fun!!
January 23, 2013
Rated 5 out of 5 by dtdisney Friendly Place and excellant facilities
This hotel is the best property on Key West. I have tried others on visits to Key West and the location and the resort are second to none in Key West. Very friendly staff and helpful.
May 19, 2013
Rated 5 out of 5 by Baltimorefans Love staying here
We love everything about this Westin and have stayed here many times... The only thing I would change is the new resin chairs by the pool as they are uncomfortable. The old ones were much better.
February 6, 2013
Rated 4 out of 5 by richard1755 this hotels features are good
This hotel is a very good one I love staying at the westin I have stayed at several westins and they have all met or exceeded my expectations
July 13, 2013
Rated 1 out of 5 by olson04 Staff
Staff has been great everytime I have stayed at this resort - very helpful and always willing to assist with any need.
July 26, 2013
Rated 5 out of 5 by JHE2013 Comfort
We've stayed at great hotels where the bedding/pillows just didn't let us rest comfortably. Not so here.
July 26, 2013
Rated 5 out of 5 by cfitz Wonderful experience
We had a great week in Key West at the Westin. The hotel is in the best location next to Mallory Square, quiet on the property, but only 2 blocks from all the action of Duval St.
February 8, 2013
Rated 3 out of 5 by CLB0208 earlier house keeping
House keeping knocked on our door at 8:45am to see if we had left yet and woke both my husband and I up. I feel that is too early to be trying to rush people out of their rooms.
October 25, 2012
Rated 5 out of 5 by RugbyGuy Wonderful Westin
Chose hotel on son's recommendation.
Exceeded expectations. Great location.
Excellent attentive staff.
Well kept grounds.
January 9, 2013
Rated 5 out of 5 by Ezee Excellent!!!
Everything was excellent; service, staff, accommodations & location. Great place to stay in Key West!!!
July 19, 2013
Rated 4 out of 5 by Katren Great Location - Hotel needs more WOW
This hotel has a fantastic location, which is almost reason enough to stay here again (and I will). However I was left a little disappointed with the quality of the room.
August 7, 2012
Rated 5 out of 5 by mls89015 Great location
Within walking distance to Mallory Square which is a big plus as trying to find a parking place in Key West is difficult.
Staff was very attentive, room was very nice.
November 26, 2012
Rated 5 out of 5 by tom80 January 2013 stay
Had a wonderful room overlooking the marina. The hotel has the best location in Key West! Make sure you see "The Cat Man" show on Mallory Square right after sunset.
February 7, 2013
Rated 3 out of 5 by Brian Mixed
Very good location. Second room smelled like dog. 35th anniversry. Was suppose to be ocen front not harbor view. Maid service was not at requested time.
April 30, 2013
Rated 1 out of 5 by Keri Poor service
Awful service, below expectations for a westin resort. I think corporate needs to provide training at this property. The staff is not focused on the client.
April 3, 2013
Rated 4 out of 5 by robert There is something lacking at the front desk
I think the front desk could have been more attentive to the needs of their guests, especially a platinum member who couldn't get upgraded,(that's understandable), couldn't use the $10 minibar gift, as there was none and it was disallowed in the gift shop,,,apparently could only be used by room service(not explained till later, and could not get a 12-1 Pm checkout after an in house charge for a fish charter that ended at 12..request to shower before checkout. When I called again in the morning I was given the a 12:30 checkout which was great. The hotel was great, location fantastic, access to their Marina was extremely convenient, the bistro 245 excellent food, service and price. We just fell that the fornt desk fell short as they boasted 56 Platinum members checked in and later over 100 checked in, which tied their hands to accommodate any favors. We almost canceled the fishing trip until the platinum desk (tel.) suggessted we could shower in the health club,,we didn't know they had one,, but we got the late checkout as it turned out. Otherwise high praise for all the staff from concierge to housekeeping to food service.
November 29, 2011
Rated 5 out of 5 by CTgirl54 best location in Keys
Wonderful facility on the water. Service was excellent. They even served fruit kabobs while I was by the pool. Food was cooked to perfection. Highly recommend.
January 30, 2012
Rated 5 out of 5 by FishingChris Birthday Celebration
Had a wonderful stay with my daughter for my birthday! The hotel provided a special treat in our room upon arrival. Very thoughtful. Plan on coming back soon!
December 13, 2012
Rated 5 out of 5 by Christy23 Great hotel!
Love the hotel & location. My room was nice but I was given a handicap assesibility room that was a little uncomfortable for me. The bed however is AMAZING!
January 15, 2013
Rated 2 out of 5 by Lib456 Stay at the westin
Recently stayed at the Westin in KeyWest. Great location BUT things broken. E.g, couldn't connect the to the wi-fi, tv didn't work. Staff was subpar.
April 6, 2013
Rated 5 out of 5 by Jems Westin Key West
Excellent Location, Sunset was always nice.
August 5, 2013
Rated 5 out of 5 by Diane123 Best location
We go to Key West 3 times a year and ALWAYS stay at the Westin. It is the best location - close enough to everything but far enough away from the noise.
November 4, 2012
Rated 4 out of 5 by joe45 lousy room
As a Platinum member with my wife I had a room that looked into a tree and below had huge plastic containers that were being loaded all day with laundry
July 25, 2012
Rated 5 out of 5 by Athen Beautiful comfort with friendly professional staff
We had lobster quesadillas and mojitos at sunset pier. It was delicious and a great value. A great location to watch the sunset action or just relax.
January 24, 2013
Rated 4 out of 5 by Ncarolina this hotel has a small pool
We were very disappointed with the pool area of this large hotel.
Even though we paid extra for the 'view" it was often blocked by cruise ships.
March 26, 2013