Rated 5 out of 5 by CaptainV 5th Anniversary
This is our second trip to Key West and we truly had a magical experience. The staff were at the top of their game and the hotel was just as good. I can understand a few of the past comments about cruise ships blocking views, but maybe they should get out of the room and enjoy what Key West has to offer. Thanks again.
August 20, 2013
Rated 5 out of 5 by SeaSIx Beautiful Resort in a Great Location!
The valet staff missed the boat unloading my car, but the front desk was outstanding. I got a great 1 bedroom suite with an Ocean view and 2 bathrooms. Great room! The restaurant 245 Bistro was outstanding. The daily housekeeping was perfect. Wifi was a bit weak and slow, but got us by. We will gladly stay here again.
March 30, 2013
Rated 5 out of 5 by Dondel The best place I have ever stayed
Everything was the best, staff was helpful and we ate breakfast at the bistro every morning and it was great. If I had to say anything bad about the place we did not like to pay for parking. But I would stay there again when I go back.
April 1, 2014
Rated 5 out of 5 by Sandy1 Heavenly
Everything about our 11 night stay was perfect. Our room was upgraded to an ocean view and we loved it. The staff was welcoming, accommodating and friendly. We have been coming here for a few years every winter and will be back next year. We are home now and still feeling the relaxed mood the Westin helped create.
February 7, 2013
Rated 3 out of 5 by Linda02 Suite room Key West
Used double points for suite ,waste of points. Suite old and outdated and not very comfortable feeling.quite disappointed I wasted the points for room upgrade,ocean view a stretch at best ,suite old ,lots of wasted space and room felt cold and uncomfortable as layout of room forced air conditioning on top of you.
February 28, 2013
Rated 5 out of 5 by sanmar23 Great Location Great Hotel
The Key West Westin is in a perfect location to see Key West on foot. You are close to all the main attractions including Duval Street as well as the Sunset Celebration at Mallory Square. The hotel is clean and beautiful with lots of great amenities! I would highly recommend this hotel and would stay there again!
November 26, 2012
Rated 5 out of 5 by stjohn Great time at a great resort
Stayed 4 nights in February. Had a wonderful time. We were made to feel real comfortable. The staff was real helpful and accommodating. The pool was nice. The meals were very good. We can't wait to return. The resort is located in the middle of everything. I highly recommend the westin.
February 14, 2014
Rated 5 out of 5 by pepec Fabulous amenities, location and staff!
Many thanks for a great many positive experiences while staying at your hotel.
The friendly people who served us dinner and breakfast were amazing in how they
try to please. This is true for your people at the reservation/check-in desk. They all prove to be highly professional when dealing with your clients.
June 25, 2013
Rated 4 out of 5 by FirstTimer EXPECTED MORE
For the price I was expecting a luxury hotel. It felt more like a weekend beach house rental that had seen too many visitors. Generic furnishings and a bathroom that is so small you could not turn around. We were shocked to hear that the property was only 12 years old and had recently undergone a renovation.
October 17, 2012
Rated 5 out of 5 by Duck Our Favorite Getaway
We love this place. We've stayed here at least 15 times over the past 10 years. The facilities are great, the staff is very professional and the location is unbeatable. You can walk to everything but it's far enough away to be quiet and peaceful. And, Wassili, the bartender, makes the best Mojito's in town.
May 28, 2013
Rated 5 out of 5 by Ryan71 Amazing Hotel & Staff
One of the best hotel experiences. Staff, restaurants, spa, hotel room had a ceiling fan! The AC was able to go ice cold as I sleep with it cold. Best bed ever. Not to mention the best hotel shower. I have never seen water pressure like that in a hotel. Great job ! I live in Florida and will be back soon!
May 29, 2013
Rated 1 out of 5 by Sheepy This hotel did not keep the promises made to me
I was promised an ocean view room and paid a premium room rate. My room was not an ocean view. It was on the side of the hotel. All we could see, for 6 nights and 7 days was the side of a 3 deck yacht. This yacht was in the first slip as close to the hotel as possible. It blocked the view of the little bit of ocean we could see, the entire marina and the sunset every evening. When I called to complain two days later (we were told the yacht would be leaving after 2 days which it did not.), I was told the manager would get back to me and I heard from no one. When I conplained upon checkout, the manager was distant and he said the most he could offer me was $200 off my bill. That amounted to a 50% credit for one night! This is totally unexceptable and very unprofessional for a Westin hotel. I will nver stay at that hotel again unless I am fairly compensated. Fairly compensated to me would be I pay for 3 nights and you comp the other 3 nights. I expect to hear from someone very soon.
January 25, 2013
Rated 5 out of 5 by Schnooky Most enjoyable get-a-way
Looking for a great place to go to celebrate our first anniversary, we picked Key West, and then the Westin for it's closeness to everything and it's facilities. Being within 2 blocks of all the action on Duval Street made everyday a pleasure. Being on the water just made it more fun. We'll be back soon.
August 20, 2012
Rated 5 out of 5 by Oren2013 Great Hotel in Little Paradise
The hotel was great experience, must visit Sunset Key in Key West,
Great staff, everything we needed was answered instantly. I am fortune to live in FL, so I will be back. Duty manager at afternoon/Night was very helpful, all smiley employees, somebody in upper management must be doing something right.
August 3, 2013
Rated 3 out of 5 by Jenny217 Not the best for families with young children
We enjoyed our stay, but would have preferred to have a beach nearby. Also, the sheets and pillow cases were clean, but none of the other bedding was. I expected more for the price, honestly. On the plus side, the location is great if you are looking for shopping or boating.
February 17, 2014
Rated 5 out of 5 by Bob40 Great Hotel in a fun city
This was the 4th time we've stayed at the Westin in Key West and each time we loved both the Westin and Key West. The hotel rooms are great, the hotel itself is really quiet (no kids in the halls, no noisy parties in other guest rooms, etc.). Our only wish is for a better (high quality) restaurant.
February 25, 2013
Rated 5 out of 5 Great location and wonderful service
HI; we stayed overnight on Thanksgiving. We had great service. Our room was right outside the pool. We ate at the Westin restaurant for dinner. Thanksgiving buffet, it was fabulous! Service was great, heavenly bed was heavenly, I would definitely stay here again.
The westin is a great hotel chain.
November 26, 2012
Rated 5 out of 5 by Jim80018 Great stay, as usual
I had another great stay at the Westin Key West. The room was spotless. The bed is the best. I wish I could sleep this well at home. I normally avoid hotel restaurants. With waiters like Carl, who always ensure your meal is perfect, it is one of the best places to eat high end meals in Key West.
May 18, 2013
Rated 5 out of 5 by SamsonP Wonderful stay at Westin Key West
A wonderful location, great staff, and a fun place. Doesn't seem like just a hotel but a location to enjoy life in Key West.
The upper deck is great place to watch the sunset if you want to get away from the hectic scene on Mallory Square, but close enough if you want to do both.
Staff is great.
December 30, 2012
Rated 5 out of 5 by donlilly1 Recent Stay
Overall very nice property in close proximity to many things in Key West. Staff was always courteous and helpful. Only downside is this is where cruise ships dock so they can block your view of the water. But they are always gone 30+ minutes before sunset at the latest.
February 4, 2014
Rated 5 out of 5 by tr123 Comfort / food
Great bed and pillows! awesome breakfast, especially the grilled chicken cheese egg sandwich with arugula salad and dressing! Fruit platter was beautiful.
April 15, 2014
Rated 3 out of 5 by agnese location saves this hotel
The location is the only advantage of this hotel. You can walk to Duval st, seaport, and other places. Other than that, the hotel itself does need improvement. Parking, check-in counter, and the guestrooms are all different buildings, so it's hard to move around if you have lots of luggage.
January 13, 2013
Rated 5 out of 5 by Happy2ts Very comfortable and quiet yet near absolutely everything
Came to Key West on business and couldnt have been more pleased with our comfortable accomodations. We also really enjoyed the proximity of the hotel to all attractions. Of special note was the nightly sunset celebration which took place right out our doors on the waterfront boardwalk.
November 20, 2013
Rated 3 out of 5 by Spikitis Not exactly what is described
Oceanfront room description should have a little astrisk next to it saying it's oceanfront, but there's a giant cruise ship in the way. Carpet needed cleaning and was sticky, yuck. The cable tv didn't work very well. When I spoke to the front desk about the issues, no apology was given.
August 18, 2012
Rated 2 out of 5 by RTW8193 great location
Very unhappy in that we had ocean view room but both nights we we're looking at cruise ship! For the price we paid for this hotel I was very disappointed! I believe I should receive some sort of credit as I had 2 rooms with this same problem
March 4, 2014
Rated 5 out of 5 by wheels33 comfort and class in Key West
found the daily beverages in the lobby very convienient and delicious
April 28, 2014
Rated 4 out of 5 by tp2014 extremely pleased with hotel
great location and fhe staff was very helpful
May 1, 2014
Rated 5 out of 5 by JMc12 This hotel is a great location
Went to this location with my daughter as a holiday present. Was greeted warmly and taken good care of by the staff. Rooms are comfortable and clean. Location is within walking distance of all the things we wanted to do in Key West. Fitness Center well maintained. Housekeeping good.
December 31, 2012
Rated 3 out of 5 by dpdp pets??
there were 2 large dogs at the pool, and a large dog in the room next door. i was not aware this was a pet friendly hotel. i would be very unhappy to know that a pet had stayed in my room before i arrived. the staff was very noisy in the am when they arrived at work and work us up.
May 26, 2013
Rated 3 out of 5 by Taylor The Pool
We were very disappointed in the pool. Could not believe how small the pool was for a building so huge. people were on top of people in and out of the pool. The hall ways smelled like urine. Not enough signage to explain how to get to the next building. I personally wont come back.
May 13, 2013