Rated 5 out of 5 by Cheri23 Great hotel in Napa!
We loved staying here, and everyone was so friendly and upbeat.We were attending an event at Cliff Lede Winery. Fabulous,a must taste experience.. The room was great, super clean..Make sure you go to the Oxbow Market just around the corner.We ate at Casa and had incredible tacos. Loved the antique store inside as well.
November 20, 2012
Rated 3 out of 5 by Nell10 Front desk needs improvement
We have stayed in this hotel for years. This was the only time that I needed something for me , because I had surgery. We are owners and SPG Gold members, but it took the front desk more then an hour to find a room for us. We were told that we cannot receive an upgrade, because it will be a two level upgrade?! After Nathan ( thank you Nathan ) stepped in - the room was found. But at check out , they charged us a totally different rate ( basically double ), and again I had to take my reservation papers ( thankfully I had this info with me ) downstairs so they can correct the final bill. This is simply unacceptable. When we left, there was nothing like " how was your stay" or " have a nice trip home " ...
How is that possible?
November 20, 2012
Rated 5 out of 5 by Alli27 A beautiful Hotel
We had a wonderfully upgraded room with a pool view. Nice amenities, good service. Love SPG
November 19, 2012
Rated 5 out of 5 This hotel is highly recommended
This particular hotel is so accommodating
November 18, 2012
Rated 2 out of 5 by honeymooner777 Bill never corrected
The hotel itself is fine but I had a very bad experience with the BANK restaurant/bar at this hotel. I waited 35+ mins for a cheese appetizer and NEVER recieved it but still got billed for it (note: not sure any cooking is involved) I also gave the bartender two vouchers ...1 for a free dink (my SPG gift ) and 1 for $5 credit but he never credited it on the billl even after I pointed out the issue. What the real issues is that I called the hotel several times and also emalied and still have not gotten this resolved. It has been incredible frustrating....
November 15, 2012
Rated 5 out of 5 by DougS Excellent room and hotel layouts
Enjoyed the whole experience
November 14, 2012
Rated 5 out of 5 by miawine great hotel and staff
This hotel is in a great location close to downtown Napa. The rooms are spacious and clean; furthermore, the Heavenly beds and pillows are wonderful. The staff and concierge were extremely helpful and friendly.
November 13, 2012
Rated 5 out of 5 by suzyq10s location
great lcation within walking distance of napa center!
November 11, 2012
Rated 3 out of 5 by Ronald62 Napa dissapointed
Dissapointed by this hotel. Love the Westin chain, however this time the internet in the room almost non-existent, very slow. Nothing that could be done, they said. Very noisy, just above the valet. Heard same from others with room near the pool. Got the morning yogurt dropped on my pants and jacket by the waiter. all in all, wished I stayed elsewhere, even expensive rates for a monday-friday stay. Time to look at a new chain. sorry.
November 9, 2012
Rated 3 out of 5 by garyj Beware room 2094
My wife and I used points for a five night stay. We were not pleased with room 2094.Not much larger than a broom closet.
Looking at the evacuation plan on the door, this is possibly the smallest room in the whole hotel. We do not believe a Gold member using points should be stuck in such a room. The room put a damper on the whole stay and minimized what otherwise would have been an enjoyable five days.
October 31, 2012
Rated 5 out of 5 by keh1 Really enjoyed our stay
This is a wonderful hotel with friendly staff and great food. Napa is a perfect place to be in late October with beautiful scenery and a fantastic climate. The hotel added so much to our experience. Our only complaint is that the hotel did not fully honor our SPG gold late checkout request.
October 30, 2012
Rated 5 out of 5 by gerales Incredible experience from start to finish
beautiful hotel, clean rooms, great amenities, and super friendly staff. the location is close to major wineries so the overall experience is perfect.
October 26, 2012
Rated 5 out of 5 by Deb701 Staying in Napa
We have stayed at this hotel for the last two years (our Anniversary) and it gone above and beyond meeting our expectations. Beautiful hotel, with good service, and an excellent staff.
October 24, 2012
Rated 5 out of 5 by Rover12 What a great place to stay!
Food was excellent! Property was luxurious and relaxing. Room was comfortable, though I really didn't use it all that much.
October 23, 2012
Rated 5 out of 5 by RenoQueen Beautiful hotel
Great hotel, good service, excellent concierge. Rooms were very nice and clean. The location was central and safe which enabled us to walk to local restaurants at night.
October 23, 2012
Rated 2 out of 5 by QJoe Avoid if there's a wedding...
I spent almost 400 dollars for one Saturday night in this hotel, (almost impossible to get a night with points). Bottom line: I would not recommend staying here if there is a wedding or event happening.
No Platinum upgrade. Odd room with a half kitchen opening onto a courtyard, where, a disco and DJ played until 11pm, despite being told that the music would be over at 10pm. Then the associated rowdiness of the crowd and cleanup crew.
This was the message sent to me upon departure:
"We hope your visit left you feeling well rested, well nourished and well cared for. We look forward to seeing you again the next time you're in Napa."
Unfortunately it didn't and they won't. Front desk personnel didn't seem to really care when this was mentioned, (by me and other guests checking out at the same time).
Highlight of the trip was the very helpful bellman/valet David who could not have done more to help us out.
Won't be back.
October 21, 2012
Rated 4 out of 5 by 10izboy It's in the middle of Napa, what's not to like?
Spacious rooms in a great setting close to downtown Napa, and REALLY close to the wine train. Great location.
October 17, 2012
Rated 5 out of 5 by rainstorm Great features & personnel
From Bobby at the Bank Bar - to the valets
all used our names and personalized their services - well-run facility.
October 17, 2012
Rated 5 out of 5 by BostonVisitors Great staff and location
The staff was friendly and responsive. Our 1 bedroom suite was clean and well maintained.
We had a small problem with the TV in master bedroom when we arrived. We reported and it was taken care of the next morning.
The location was close to downtown but, away from the downtown distractions.
October 15, 2012
Rated 5 out of 5 by treesara Excellent Resort
Mostly exceeded our expectations. Great staff and the included breakfast was amazing.
October 14, 2012
Rated 5 out of 5 by Manju Beautiful
Wonderful experience! La Toque was amazing. Andrew with the bell desk is the best. After bringing our luggage to the room he went and filled our ice bucket. Gloria at the spa is wonderful and her facials are great. The only bad part of the stay was the service at the bar was slow non attentive and left a little to be desired. Other then the bar experience it was perfect.
October 12, 2012
Rated 5 out of 5 by Alicia61 Great Hotel, room very comfortable
My husband and I enjoyed our stay very much and will return. We found our suite amazingly comfortable and loved that we could walk to restaurants. The the guys that parked our car are very nice and helpful as if your staff at the bar and front desk.
October 11, 2012
Rated 5 out of 5 by Whiskeyboy11 Great repeat experience
This is the 2nd year we've stayed here with friends. Garth, at the Bank Bar, immediately remembered us and made us feel at home. The valet staff is amazing and immediately brings your car when they see you. The property is wonderful, close to several restaurants, the market, and an easy drive to the wineries. We are looking forward to returning next year and receiving the warm welcome from Garth again!
October 3, 2012
Rated 3 out of 5 by Jimsept2012 Service charge policy
The policy of adding a service charge to every bill, irrespective of whether the customer agrees with the adequacy of the delivered service or not has a negative effect...it means that *some* staff don't make the effort, such as the humourless surly waiter in La Toque (called Tom), while other staff were delightful and one would happliy give them more than the mandatory service charge.
October 3, 2012
Rated 4 out of 5 by KelSwa Great hotel, service was lacking
We stayed here for 2 nights and the hotel itself was fantastic. Great location, we were in a 1 bedroom suite, so the room was larger than average and overall the hotel itself was great. The service was lacking. We waited almost 10 minutes to be greeted at the bar our first evening, then another 10 to have our bottle of wine served. The next day at the pool the cocktail waitress never came around, so we went back inside to the bar to order drinks, which took about 15 minutes. I asked for a cup of ice 3 times, which I finally received. Then the bill was wrong (we were charged twice for the same drink). It was an expensive weekend for the price of the stay and the level of service received.
October 1, 2012
Rated 3 out of 5 by Lisa3466 Hotel was OK.
I didn't love the location of the hotel. I felt the room was on the small side along with the bathroom which was also small. There was a stained duvet cover on our bed, that my husband had housekeeping change. Overall I would say the hotel was average, nothing special.
October 1, 2012
Rated 5 out of 5 by KenD67 Customer service is exceptional
Every request was acted upon quicker and better than we expected!
September 29, 2012
Rated 5 out of 5 by DPHi Easy walk
Hotel is nicely done,clean inviting, and an easy walk to and from town.
September 27, 2012
Rated 3 out of 5 by Flynn Rude Front Desk Staff
Jessica at your front desk, who unfortunately checked us in, was rude, rude, sloppy and just plain nasty.. She needs to work far away from the public. She was so rude my wife wanted to cancel our reservations and move to another property.
September 18, 2012
Rated 4 out of 5 by Kells9 Great room and location!
Still waiting for my updated bill---checked out 3 days ago. Called about dirty dishes outside our room (not ours) for 2 days. They even delivered to our room and passed it up. Several errors to our room service food order yet the restaurant dining was great! Front desk personnel were very helpful!
September 15, 2012