Rated 4 out of 5 by Sp123 Nice Stay....Service was a little disappointing
It was 4th of July weekend, so I understand the hotel was probably busier than usual. The Valet parking situation needs to be improved. Matty was awesome and without him in the front, it would've been chaos. Check-in desk had two people working and 7-8 groups checking in on the 4th.
The pool is nice, but it was packed (again, it was the 4th of July, so maybe it's a little less crowded on regular weekends). The bar area service at the pool was poor. (FYI - There is a 20% service fee added to all orders at the pool.) There is also a $20/day resort fee, which includes wireless internet.
Our Suite was spacious, the bathroom was laid out well, enough counter space and a very good shower. The bed was comfy, but we called twice asking for foam pillows or the firmest pillows they had and kept getting squishy, feathery pillows.
The Hotel/Resort location is a two minute walk to Oxbow Public Market and about 8-10 minute walk to the center of downtown, which makes it a great place to stay. And as crowded as the pool was, the Andaz doesn't have a pool.
Overall, we had a pretty good stay and we'd try the hotel again on a non-holiday weekend.
July 8, 2013
Rated 4 out of 5 by BillG2000 Service Express
Room service took one hour to deliver breakfast and did not get order right. Only half of order arrived.
Called for car on two occasions, not delivered.
December 18, 2012
Rated 2 out of 5 by Bernard309 Not As Great As It Used To Be
This is at least our sixth visit to the Westin Verasa over the past four years, and by far the worst experience. Normally, we love this hotel, with attention to detail, great service, and cleanliness. This time, we did not receive housekeeping our room the first two days until we complained. We did not receive requested turn down service either. Our initial concern was dried blood caked on door handle to balcony, and was not cleaned after numerous requests to clean (not until the third day). Horrible! After our third complaint, Dustin did a nice job communicating and had the manager call us, thank you Dustin for your caring. We and other people were "kicked out" of the hot tub 40 minutes prior to closing b/c the staff member wanted to leave early, and he just said "you need to leave" without advance notice or explanation. The manager called to apologize, but we were in our room disappointed in how we were treated on a potentially relaxing Friday evening. Other details: no one opened the front door or greeted us like they had in the past, the concierge never greeted us (like they used to), and the hallways floors were ALWAYS dirty.
November 28, 2012
Rated 4 out of 5 by Jackie2701 Great room
Overall my stay was very pleasant. The room was fantastic and the grounds were beautiful.
November 25, 2013
Rated 4 out of 5 by Dave01 Great staff
Very nice hotel great staff our luggage was 3days late arriving and the hotel helped us with the basics that we needed which was greatly appreciated
February 22, 2013
Rated 5 out of 5 loved it as much as last time
staff was professional, we were upgraded to very nice room. We stayed here 2 years ago and had a great time. we'll be back next year for sure!!
July 30, 2013
Rated 5 out of 5 by Bonder22 Very friendly
The entire staff was sincerely friendly, not forced or scripted. Amenities were excellent as expected but the people make the difference.
June 28, 2013
Rated 4 out of 5 by Jann6 Hotel in walking distance to everything
Beautiful hotel. Staff are very nice and helpful. The setting is quiet and peaceful. The room was very nice with a great kitchenette.
August 9, 2013
Rated 5 out of 5 by PJK80 Great room
Using my Starpoints, the upgraded room was beyond expectations.
November 30, 2013
Rated 5 out of 5 by WineGeek The Place to Stay in Napa
The Westin made our Napa Vacation exceptional. Great rooms and service. The location was perfect for all our daily travel destinations.
April 7, 2013
Rated 5 out of 5 by WineAdvisoryGroup Fabulous Choice for Wine Country
This place is great. Modern, new feel, great rooms/suites, friendly caring service. The perfect base for checking out the wine country.
April 7, 2013
Rated 5 out of 5 by Ralfinho Great location
Comfortable rooms, friendly staff and location is perfect for taking Napa Valley Wine Train (train station is within walking distance).
March 23, 2013
Rated 5 out of 5 by Bob57 Wonderful staff
The staff was extremely friendly. It was fun coming down each morning and interacting with them. I would definitely stay here again.
May 31, 2013
Rated 2 out of 5 by Dld50 Did not meet Westin standards
Staff unhelpful . Housekeeping terrible. Pool area dirty, never cleaned from previous guests. Parking valets best part of visit.h
March 15, 2013
Rated 5 out of 5 by jljl This hotel has multiple reasons to stay
Attentive staff, very nice facilities, spacious room, very well located ( in walking distance of downtown Napa and Oxbow market)
January 30, 2013
Rated 5 out of 5 by timmer1816 The hotel has great features.
The staff was very accommodating and made us feel welcomed. The location was great and the shuttle to downtown was very useful.
March 26, 2013
Rated 5 out of 5 Wonderful stay
The hotel is conveniently located near Oxbow Market in Napa. We had a wonderful stay and look forward to the next visit!
August 4, 2013
Rated 5 out of 5 by Rover12 What a great place to stay!
Food was excellent! Property was luxurious and relaxing. Room was comfortable, though I really didn't use it all that much.
October 23, 2012
Rated 5 out of 5 by awef123 Friendly staff, clean rooms
The man at the front desk was especially friendly and helpful. Upgraded to a spacious, clean room - couldn't ask for more.
January 10, 2012
Rated 5 out of 5 by Rickm123 Front desk
Found front desk as very helpful and friendliness of all the staff I met. Ate in the casual lounge. Food was quite good.
December 19, 2012
Rated 1 out of 5 by Melina24 The hotel was great
We had such a lovely time at the Westin Napa. The staff was so friendly and accomodating. We can not wait to go back!
March 4, 2013
Rated 5 out of 5 by callie1212 Great Staff
Very friendly and attentive staff. Beautiful room & amenities. Great location to get to anywhere in the Napa Valley.
December 17, 2012
Rated 4 out of 5 by Cole Napa Westin
Hotel was ok,valet staff rude,curtains in bedroom broken otherwise a typical westin room,bed comfortable as usual.
February 16, 2013
Rated 5 out of 5 by rainstorm Great features & personnel
From Bobby at the Bank Bar - to the valets
all used our names and personalized their services - well-run facility.
October 17, 2012
Rated 4 out of 5 by m324 Staff needs more training
This is a beautiful hotel. It has potential to be fantastic but lacking skilled people. Needs better management.
January 29, 2013
Rated 5 out of 5 by b137 TERRIFIC PLACE
Wonderful place and great employees. Nice to see well dressed people in nice environment and not slobs
September 3, 2013
Rated 5 out of 5 by Spoiled The place to spoil yourself while in NAPA
Could not have asked for a better hotel. Exceptional service, great comfort, friendly and attentive personel!
July 2, 2013
Rated 5 out of 5 by deb48 elegant and welcoming
This westin was a perfect place to stay. It was both elegant and very welcoming. Each and every staff member!
July 1, 2013
Rated 5 out of 5 by iwdlover Enjoyed the stay
Staff was very friendly and helpful.
Internet signal was too weak at times!
October 29, 2013
Rated 4 out of 5 by 10izboy It's in the middle of Napa, what's not to like?
Spacious rooms in a great setting close to downtown Napa, and REALLY close to the wine train. Great location.
October 17, 2012