Rated 3 out of 5 by bsellers253 Nice Location
20 people waiting in line to check-in. No travel status line was formed took 45 minutes to check-in.....
November 26, 2013
Rated 5 out of 5 by December1944 Recent Stay at The Book Cadillac
The atmosphere and welcoming staff
made the overnight stay most pleasant.
The room accommodations are first rate
in keeping with my expectations as a
April 15, 2013
Rated 5 out of 5 by Brenda60 I'll be back-such a pleasant surprise.
Understated elegance, refined design. A quiet oasis in the middle of downtown Detroit.
December 5, 2013
Rated 5 out of 5 by Kmyn24 Great place!
We only stayed one night for our anniversary and couldn't get into Roast but was able to eat at 24grille and it was good. The room was awesome!
October 14, 2013
Rated 5 out of 5 by Freeman50 Clean Rooms
The hotel is nice and clean. the staff was very friendly and knowledgeable about the city. The spa was the BOMB!!!
November 17, 2013
Rated 5 out of 5 by hirzelli Over and Beyond
From the first moment at check-in to dinner at the restaurant to the heavenly bed ... everything and everyone was even more than my highest expectations. Thank you!
February 3, 2013
Rated 5 out of 5 by Shadow1 Great hotel to stay in!
This hotel was very nice, clean and staff was wonderful. Everything was within walking distance, great place to stay after our show! Would recommend it to anyone!
January 21, 2013
Rated 4 out of 5 by Mjr136 Good hotel, poor valet
My only criticism was the consistently slow valet service to retrieve my car. It took more than 20 minutes each morning I stayed and that is just not good enough.
September 22, 2012
Rated 4 out of 5 by Toby Very nice hotel
We came for a wedding - the hotel and room were very nice....although we had a horrible night's sleep as the heater kept kicking on and off and it was VERY loud!
February 26, 2013
Rated 5 out of 5 by Cassh I feel like I live here
I stay here at least a few times a week and they never disappoint! Also, try the chicken tacos from the lobby bar, they are fantastic!
October 21, 2013
Rated 5 out of 5 by Stan Great hotel in a great location
This Westin and staff did a great job accommodating our large group, in town for a family wedding. Handling of special requests and services were just perfect.
May 6, 2013
Rated 5 out of 5 by ask3 Perfect Hotel
I didn't want to leave my room!
Perfect amenities, very comfortable, fantastic staff and fun restaurants.
November 18, 2013
Rated 5 out of 5 by MisterS Did the right thing
Room was not ready. Needed another 1/2 hr to prep. Reserved a king. Double was ready. They offered breakfast if we took the double bed room.
October 13, 2012
Rated 3 out of 5 by Alworsten My 3 night stay
This is a very nice hotel in appearance. The staff are very accommodating and give you the feel of a very high end hotel. We were on our 10th anniversary and were please to see that they had left a bottle of champagne and two glasses waiting for us in our room. The bar downstairs has great food and it seems like they really take pride in what they do. We ate there for lunch. However, when we came back to the hotel after a long day exploring we were told that we needed a reservation to eat anywhere in the hotel (even though we were guests). They told me that they were booked and had no more available reservations for the rest of the evening so we had to order room service. Or we could of wondered around looking for somewhere outside of the hotel. Problem is that this hotel is not really in an area that there are a lot of options. After being little angry, hungry and tired we found out that our room key no longer worked. You can not even ride the elevator without swiping your room key. Luckily someone scanned theirs and we went up to our room to find out that our key did not work there either. So we had to go back downstairs and wait in a line to get our key updated. The people mover is not near by. So if you do not want to drive around in your own vehicle you will have to take a cab. Anywhere you go in Detroit you will have to pay at least 10 dollars to park so driving is not very economical. The hotel also does not have a shuttle service. The valet service cost $30.00 a night at the hotel or you can pay $15.00 a night to park yourself if there is available parking in the parking garage. We chose to use the valet. It cost us $60.00 for two nights. It had snowed the night prior to our departure and we were very surprised to see that our vehicle was parked outside instead of the parking garage and they did not even clean to snow off of our car for us. They only cleared enough to drive it around to the front of the hotel. We drive a Jeep and noticed that all of the Lincolns, Cadillac's and BMWs (higher end vehicles) were dry and obviously parked in the garage. To bad they did not take under consideration on charging me less for the service. So if you use valet service here make sure you drive a more expensive vehicle. I will not stay here again. If you are visiting Detroit and want to explore, the Greek Town area is a much better idea.
February 16, 2014
Rated 5 out of 5 by LadyA1 Delightful weekend in Detroit
My entire stay from start to finish was above my expatiation. The staff were friendly and welcoming. I enjoyed using the fitness center and pool area.
January 22, 2013
Rated 5 out of 5 by mappatt Beautiful hotel and wonderful service
This is the place to stay in downtown Detroit. Not only is the hotel beautiful, but the rooms are spacious, and service is beyond reproach. Loved it.
April 22, 2013
Rated 5 out of 5 by Robtoronto Excellent Hotel
Excellent hotel, great nights stay. Only one down side, the breakfast was a little over priced, coffee should not cost that much.
But I will be back.
September 11, 2012
Rated 4 out of 5 by Monroe420 Hotel nice but expensive in many ways
The hotel was very nice. Only complaint I have is the price for valet parking and having to pay for wifi.
November 9, 2013
Rated 4 out of 5 by Joe1951 Service problem
Maid never showed up to clean my room although I told them personally at the front desk on the afternoon after my first night of a two night stay.
June 16, 2013
Rated 5 out of 5 by Catiejlp Very comfortable.
Very clean and wonderful facilities. The only problem was that our couples massage was canceled due to staffing issues. Kind of a disappointment.
June 24, 2013
Rated 3 out of 5 by Westin13 Nice hotel but cleanliness wasn't up to par.
Hotel room was nice, bathrobe in bathroom was stained and so was some of the pillow cases. The shower curtain was also frayed and hanging.
July 27, 2013
Rated 5 out of 5 by Shan711 Beautiful inside and out!
The Westin Book Cadillac is one of the most beautiful, clean and comfortable hotels I have been in. I would recommend this hotel to everyone!
August 9, 2012
Rated 5 out of 5 by kcbusiness66 Consistenly meets my expectations
I've stayed here several times the past year. The staff is always helpful and friendly and the room comfortable and clean.
October 4, 2013
Rated 5 out of 5 by Helderbeck Great Hotel
I really enjoyed staying at this hotel. The room was very comfortable. The staff were wonderful and it was super clean. I just love the bed!
July 12, 2012
Rated 5 out of 5 by DonM This hotel was great
The old Book Cadillac was the cleanest hotel i have ever stayed at, with the hotel staff meeting every need. I cannot wait to go back.
August 5, 2013
Rated 5 out of 5 by BDC23 Beautiful Hotel
I loved this hotel. The spa is amazing the restaurant out of this world. I would come here before any other hotel when visiting Detroit.
June 17, 2013
Rated 5 out of 5 by Sue27 Impressive Hotel
The hotel exceeded my expenditions. It was clean, up to date and the staff was very friendly. We were extrememly pleased with our stay.
December 12, 2012
Rated 5 out of 5 by Nowiffie Great location, and rooms
This hotel decor is beautiful.. The bathroom. Is so modern/savvy ... Beds soft and pretty clean white .....can't wait to stay again:-)
May 13, 2013
Rated 5 out of 5 by navydad8030 great room, nice view
you have some great staff, and you have some that need a little more training in customer service but overall we loved the hotel
March 17, 2013
Rated 5 out of 5 by JNS2012 Fantastic place to stay in the D!
Celebrated wife's 40th with an overnight to the Book Cadillac. Hotel was beautiful. Staff at the bar was friendly and attentive.
January 28, 2013