威基基海滩莫阿娜冲浪者威斯汀水疗度假村

  • 美国
  • 夏威夷,
  • 火奴鲁鲁
  • 卡拉卡瓦大道 2365 号
  • 邮政编码 96815
  • 地图

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Rated 4 out of 5 by 725 reviewers.
Rated 2 out of 5 by Good location We had 2 rooms located in the old building with the beds against the windows along the main street.we could hear all the noise from the street all night.the windows were thin and not at all private.terrible nights of sleep unless you go to bed at 2am. The size of pool in this hotel is smaller than the one I have at home.hundreds of rooms with this pool and few chairs around it,what gives. August 27, 2012
Rated 5 out of 5 by Excellent Stay The front desk personnel were excellent! Our room was ready upon arrival! It was very nice. Every evening we watched the sunset from the beach and enjoyed cocktails and meals under the banyan tree while watching live Hawaiian music and a Hula dancer. Every morning we had Kona coffee at the Honolulu Coffee Company, located at the hotel. The location was perfect. We will definitely return. January 24, 2013
Rated 2 out of 5 by The Pool was Closed to Guests The location on Waikiki is great if you want to wade through throngs of tourists... not very nice if you want a peaceful and relaxing time. There are 20-30 weddings a day according to the staff so they are more profit oriented than the legendary hotel of old, they seem to have strayed from their core mission. During our stay, they closed the pool area from noon to 3pm for a "photoshoot" and did not offer us anything in return for the inconvenience. Do you know what?!?!? The photoshoot never happened!! Amazing lack of service and self awareness on the part of the hotel. On top of this, I asked the concierge to have the manager call me (the manager was busy at the time) and guess what again!?!?! They NEVER called me back. Poor hotel experience. There are better hotels for the price point in Honolulu or, even better, don't stay in Oahu for holiday, go to another island for a true Hawaiian experience. May 13, 2013
Rated 3 out of 5 by Diamond Wing Rooms Need Updating This hotel looks GREAT from the outside, has a beautiful lobby, right on the beach, and has a fantastic courtyard, yet the room was very disappointing. The room where we stayed in the Diamond Wing seemed old, the bathroom was small, and the tub was dingy. With all of the great features that most people can see, it was disappointing that the rooms were not more like the rest of the hotel. June 13, 2013
Rated 3 out of 5 by Hotel needs improving We stayed for 10 days.This was our fourth stay here. The quality has dropped compared to previous years. The hotel history and location and the banyan tree court is what has kept us coming but probably not next time. July 12, 2014
Rated 5 out of 5 by Moana Surfrider is an amazing place to live in All the amenities that this resort includes make you feel you are in paradise. The resort completes the Hawaii experience and is not separated from the beach and the ocean but tied together. July 15, 2014
Rated 4 out of 5 by Staff and Computer System Overall, a good stay. A couple of items, a couple of staff members could have been more helpful. It felt like I was bothering them. And the computer system at the front desk was having problems. Twice I had to come to the front desk to have my credit card scanned, and each time it did not work. And when I checked out the system was down and was unable to see my bill at the time. December 27, 2013
Rated 5 out of 5 by So enjoyed the new club! Our room was not what we hoped for the first night so the staff was kind enough to find a room we enjoyed greatly. The new club was great for rest and delicious snacks. July 16, 2014
Rated 4 out of 5 by Our New Favorite Waikiki Hotel Can't beat the beautiful setting. The staff was gracious, especially the front desk staff. Breakfast room service was terrific. Beach House restaurant an exceptional experience. Carpet was badly stained in our room. Guest room looked like it needed sprucing up. What's with all those trash receptacles in public areas? They are a distraction to beautiful architecture and decor. December 26, 2012
Rated 2 out of 5 by Not so happy 4'th Our stay started by checking in to an "upgraded" room because of my Platinum status. We were told it was in the historic section of the hotel with a view of the beach. I'm not a big person and could barely fit into this room, it was literally a closet with a king sized bed stuffed in the middle. Our view was from a window awkwardly placed in the corner, and if you stood on the random side couch and strained your neck to the as far as you could, you could make out some ocean through the trees. While the room across the hall was twice as big with a balcony (same class of room), so much for being a platinum member. The customer service was far below what I have come to expect from a Westin property, both at the front desk and in the Beach Club. The worst part was that three different members of the staff told us that we could see the fireworks from the hotel and the beach out front, which was not even close to correct. One person didn't even know it was the 4'th of July! Will be staying at the Sheraton in Honolulu if I stay with Starwood after that abhorrent experience. July 8, 2014
Rated 5 out of 5 by Always a great experience The Moana Surfrider is one of our favorite resort hotels when we want to get away for 5-days form the mainland. As an Elite SPG Gold member we requested an upgrade, but the best they could do is put our two rooms closer to one another. The food is excellent and the staff members are all mostly long-term employees that recognize us each visit. I'd highly recommend this hotel. September 18, 2013
Rated 3 out of 5 by Additional Charge for Sun Protection I love Starwood and Westin in particular. What was to be a treat on our last night turned into a big disappointment. It's right on the beach - what a good thing. You have to pay $60 for an umbrella and chairs - what a bad thing. Umbrellas at the pool - good thing. Getting to pool at 7 AM to nab a chair that you have to guard all day - bad thing. Ice water - good. $4 club soda - BAD. Upgrade to tower room - good. One bed on 2 bed reservation - BAD. Why pay a "resort fee" and then charge for things like umbrellas? MANDATORY resort fee is full of stuff nobody needs except parking - seeing that I dont have kids, take my own photos, have a cell phone, and dont call intl. Way overpriced but thats Waikiki - a total rip off in general - felt like I was on Vegas strip. Better idea - get a condo on the north side of the island - you have beaches all to yourself without the hassles, commercialization, and tourist prices. September 19, 2012
Rated 5 out of 5 by Great service The staff here are great, chambermaid knew my husband was ill, brought him oranges and extra water, restaurant staff very attentive, bellman helped weigh my luggage so I didn't have a problem at airport, provided extra help with it because my husband was not able to, waited with us for shuttle,.. warm welcome on arrival, high service quotient makes you feel a valued guest.. December 15, 2012
Rated 3 out of 5 by Check In Was Terrible The front desk staff did not do well. They had trouble finding our reservations, even when supplied the conformation numbers. We had 3 of us check in at the same time and took over 30 minutes, then to find out they book 2 of us in the same room. June 30, 2014
Rated 3 out of 5 by room cleaning skipped Overall, the hotel was excellent in location and facilities. However, the room cleaning was not done on one of the days, which is not acceptable nor excusable, putting a big negative impression on the hotel's management. Waiting long (15min+) in the line for checking in was also extremely bothersome with the family after a long flight. Providing Umbrella was very nice. April 1, 2013
Rated 5 out of 5 by A fantastic experience My fist stay in years at the Surfrider was THE pleasant experience of my trip to Hawaii. the hotel was beautiful. the food tremendous and the staff, very accommodating. I have already booked my return trip and don't plan to stay anyplace else while on Oahu. June 26, 2014
Rated 2 out of 5 by Poor review I was very dissatisfied with the service at the front desk. I waited almost 45 minutes to check in. I requested two beds but instead got a single king. When I called to change it took over an hour for someone to get back with me. The room was very small not at all what I expected. The wait for valet was very long. I do not think I will recommend or return to this hotel. September 4, 2012
Rated 3 out of 5 by Waikiki trip The hotel is beautiful and the staff extremely friendly but our room smelled musty and the shower was clogged. They were able to fix the shower but did not do anything about the smell. It's also loud in the room due to the street noise and the music which is played in the lobby. They provide a noise machine which can help. Also, they do not have a hot tub on premise. June 2, 2013
Rated 2 out of 5 by 1.12.13 Very bad experience. We requested an early check in. We arrived at the anticipated early check in time of 2pm to find of 20 person deep line in queue. After waiting, I was advised that our room was not ready; my cell phone number was taken but staff did not call. Spa had the wrong reservation. Restaurant had lost my reservation. Every single step was poorly executed. January 14, 2013
Rated 3 out of 5 by A venerable destination and historical place....but My husband and I celebrated our 34th anniversary here. The in room wi-fi didn't connect using the password and username we were given. Not a big deal, except that the hotel charges a $30/day resort fee which includes the WI-FI, (supposedly free). So, I wasn't happy about paying for the service and not getting it. I'd like to go back to the "unbundled" fee approach. May 27, 2013
Rated 4 out of 5 by person pricey didn't have breakfast plan July 25, 2014
Rated 2 out of 5 by Poor Customer Service The hotel was sold out and service was very poor. Every time we went to the pool there were not towels left. Noise in room was loud given that we were near elevator and housekeeping room. July 7, 2014
Rated 5 out of 5 by The Westin Moana Surfrider is an extremely pleasant hotel Again we had a very nice stay at this hotel where we will keep going back as long as we can. We always like to stay in the Ocean front room located in the Diamond Wing. A very spacious room with a beautiful ocean view. The negative point is the bathroom which really need now a full update especially considering the rather high room rate of this type of room. April 20, 2013
Rated 5 out of 5 by Great hotel A fantastic hotel the staff were very friendly and the food and location were great. Would highly recommend this hotel July 16, 2014
Rated 4 out of 5 by Beautiful Setting - Aloha Paradise ! I can't think of a place I'd rather stay in Hawaii. July 22, 2014
Rated 5 out of 5 by Elegant Charm If you're looking for a hotel with the glamour and charm of the early 2oth century, this is the only place to stay in Honolulu. There's a reason they call this the Grand Old Lady and it is obvious from the moment you drive up and enter this lobby. It has all the sophisticated charm and all the modern amenties to separate it from all the others in it's class. March 17, 2013
Rated 5 out of 5 by Hotel Features A beautiful hotel overall. We loved the grand lobby and all facilities, food & cocktails excellent, we took our 8 friends there for lunch they enjoyed and very impressed with the beautiful hotel. Highly recommend hotel to friends and family. June 24, 2014
Rated 3 out of 5 by Beautiful hotel, rooms in need of refresh We love the Moana and have stayed there a handful of times. This stay we noticed our room was very rundown and in need of new carpeting and modern bathroom amenities. The lobby and back patio are outstanding and keep bringing us back, but please work on the rooms. Also, once we checked out we were unable to use wifi in the lobby which was very inconvenient. August 30, 2013
Rated 5 out of 5 by friendly staff, lovely ammenities room had excellent ocean view, great beach and pool, comfortable beds, quiet sleep, (no street or elevator noise!), attention to detail and cleanliness, friendly staff all around, gym, lovely restaurants and fresh juiced greens at poolside surf shack for breakfast! couldn't fit in the spa this trip tho. May 28, 2014
Rated 3 out of 5 by Small room and noisy The Banyan tower is newly renovated but the room was very small for todays standard. The window were single pain glass which does not filter any noise from the street. The fridge in the room was very noisy that we had to unplug during the night. It was very difficult for my family and I to get a good night sleep when you can hear everything from the street. August 23, 2012
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