Rated 1 out of 5 by djr918273 Check-in a Disaster
I was staying for one night and I spent one and a half hours lining up just to check in. And instead of adding clerks to deal with the backlog, clerks went off duty at the peak leaving one or two clerks to manage. My one evening visiting a friend in LA was significantly impacted by this terrible waste of my limited time. This will be my last stay in this hotel.
August 12, 2013
Rated 3 out of 5 by Shauntavious Two different nights. Two issues.
Smoke detector started chirping at 3 am. Engineering came up at 3:15 am. Had no spare batteries. Removed unit from ceiling . Awake from that point on.
Next visit. Shower handle loose and ready to come off in my hand. Shower faucet leaked and dripped. Engineering called to fix handle and dribble.
Hotel is in decline.
January 24, 2014
Rated 5 out of 5 by Toyia007 The hotel staff gave positive energy
Upon arrival, I immediately felt at ease, as my friends and I were greeted at curve side with friendly, simple guidance. I appreciate the staff professionalism, acknowledging cleaning staff ensuring guest as well as personal safety; requesting using key card in open room door, confirming guests walking into open room are indeed assigned to that room. Thank you.
January 13, 2013
Rated 3 out of 5 Impossible Check-out
It is very difficult to review your guest account before checking out of this hotel. It is not available on the TV set, and the front desk staff doesn't have time to answer the phone. Check-out only works by standing in line at the understaffed front desk.
The tally never arrives in my e-mail even though I ask for it at check in.
Four Stars. Are you kidding?
February 22, 2013
Rated 3 out of 5 by Pwai Average Stay
Numerous problems with my room:
Refrigerator leaked constantly causing wet carpet
Lights out in bathroom
Needed to request daily paper as it was absent on a few occasions
soap supply was diminished in bathroom and needed to be requested
cleaning crew awoke me on multiple occasion early to clean the room. this included them yelling to eachother in the hallways
October 19, 2012
Rated 4 out of 5 by Nora407 Great since remodel!
I have stayed at this Westin a number of times. I was not always impressed in the past but since they have completed the remodel I will make this my regular LA hotel again. Beautiful property in a great downtown location. The rooms are small but very comfortable. Many restaurant options on property and close by. The staff was very friendly and accommodation.
July 31, 2012
Rated 4 out of 5 by ccliff1966 Noise from adjacent room
Noisy people in next room starting at 5am. I didn't ask for an adjoining room; the sound separation is very poor. Management gave me reasonable compensation. People in room 2731 shouldn't be allowed back in this or any hotel. The woman sang opera -- badly. The man and the woman conversed in loud voices. First time I have ever had this problem at Bonaventure.
November 5, 2012
Rated 4 out of 5 by mak50 Concierge
I recently stayed at this hotel and had very mixed experiences with the concierge staff. My first dealing was with your double key concierge (I did not catch his name) and I found him to not be very helpful at all. On my second occasion I dealt with another individual (Jorge I believe) who was extremely helpful and very pleasant. Unfortunately on my third occasion I dealt with the double key concierge individual again and my experience was not good. I indicated that my husband and I wanted to visit the Jewelry and Fashion Districts. He gave us directions which resulted in our walking along blocks that did not make us feel safe (my husband and I travel a lot and this is not a common occurance for us) and when we reached the districts we realized that in both cases everything was closed - something the concierge had failed to let us know (it was a Sunday). Fortunately we were able to find a "safer" way to walk back to the hotel.
January 2, 2013
Rated 5 out of 5 by pamela03 This hotel represents classic L.A.
We love this hotel! We discovered the Bonaventure over 30 yrs. ago and have returned many times over the years. We love the sleek modern feel of the hotel. This last visit we were upgraded to a suite that gave us a birds eye view through those beautiful floor to ceiling windows that we love so much. We look forward to returning for our next L. A. adventure.
August 12, 2013
Rated 5 out of 5 by TexasTaunter Best Place In LA
The Bonny is the best place to stay in LA. I always used the Bonavista Spa when I am there as a great way to unwind. The Bonavista Lounge is a great place to sit and have a drink - great view. LA Prime is good.
The rooms are always clean and well kept, with plenty of space. The parking garage is very efficent and very safe.
Overall, a great LA experience.
June 19, 2012
Rated 4 out of 5 by jumper Small but comfortable
I expecteed a larger room, one that had a bathroom door that copilud be opened with the closet door also open. The bed was very comfortable, pleased to fine the pillows not made from some synthetic fabric but more like feathers. The staff friendly and helpful, except the door man at the Flower entrance who was rude and sarecastic when asked for directions.
August 1, 2012
Rated 4 out of 5 by Husband A Wonderful Week End
It started with a great experience while making the reservation. Victoria V. was very helpful in finding me a room to celebrate my wife's Bday. We had a wonderful dinner at LA Prime. Maria was our dinner waitress. She was very pleasant and realized it was Kelly's Bday and consequently had a surprise dessert lined up.
I highly recommend the Bonaventure!
October 3, 2012
Rated 5 out of 5 by CTAMember1 Great staff, beauliful facilities, and very good food!
To Whom It May Concern,
From the moment I started my check-in procedures, the W.B. staff worked to gether to make sure I had a great room and easy parking. The room staff took care of my needs. At the in-ssevices I attended there was always beverages, pad and pens. The food buffet stations allowed many people to eat in a timely fashion.
Thank you, John
January 28, 2013
Rated 4 out of 5 by CTF15 Helpful Staff
This hotel had plenty of staff available and offered assistance as required. The concierge was very helpful during our stay and assisted us with transportation and suggested activities. Our in room safe did not work at first but staff arrived within minutes to fix. As well, our room key did not work the last hour before checkout (more than one room on our floor had same problem) but again hotel staff resolved the problem within 10 min. Only downfall were the food options, we were unable to get into the revolving restaurant but did eat dinner at the revolving lounge, overpriced for the meal received. The "food court" was also disappointing it appears very rundown and old which doesn't reflect well on the hotel. Overall, the hotel was conveniently located for our stay, easy access to local transportation (bus & cabs), and staff were pleasant to deal with. I would stay again if for the same purpose (Staples Center or Convention Center).
February 19, 2013
Rated 5 out of 5 by cory22 Awesome hotel!
Staying at this hotel made me feel great...Staff were courteous, attentive and friendly. The room had an awesome view of the mountains and I have never slept in a bed so comfortable. Great variety of food places, both formal and informal! Ice machine across from my door was a bit loud and I could hear TV next door for a while. Other than that, great.
October 19, 2012
Rated 4 out of 5 by Stayed2013Jan1 Beautiful vistas, could have been cleaner
This is a gorgeous hotel - vistas everywhere. I was surprised that at this price ($350.+), the toilet needed scrubbing under the rim (noticable from the bathtub), old splatters on the bathroom mirror, bobby pin on the floor. Other than that, a good stay. I wish there was a door sweep at the bottom of the door to the hall to mufffle noise and draft.
January 3, 2013
Rated 5 out of 5 by LoveTravel11 Great Service
Great service and. Excellent advice on running areas.
The pool area and the gym are nice too.
Upgraded to a suite.
March 18, 2014
Rated 1 out of 5 by shelli802 Dissatisfied Guest
Hello, I checked in on Saturday, February 15th--it was near midnight. There was a line of at least 50 people waiting in the registration line. People had been waiting FOR HOURS to check in. That is UNACCEPTABLE in my opinion and you have lost me as a guest.
February 17, 2014
Rated 5 out of 5 by Jesus Great stay!
Came into LA to attend a weekend conference. The hotel was close and convenient to the convention center. It met all my expectations. All staff was very attentive and helpful. It helped tremendously to be able to come back to a clean, comfortable room after a long day. Definitely recommend the hotel. Looking forward to staying again in the future.
May 23, 2012
Rated 5 out of 5 by staceyvb7 Birthday upgrade
What an amazing hotel! I originally reserved a tower suite and when I checked in I had been upgraded to a malibu suite with no extra charge. The hotel is in prime location to many bars and clubs for those seeking a night out on the town like I was. Room service was fast and the food was great! I will without a doubt stay there again if I'm in LA.
May 31, 2012
Rated 5 out of 5 by DeeNice Staff
Your staff was great during my stay. They handled any problem I experienced. Front desk and house keeping staff were all great.
March 17, 2014
Rated 5 out of 5 by Greg5112Lund One of the finest hotels I've ever stayed at.
My wife and i loved our stay at the Bonaventure. It's a great hotel with friendly staff.
March 21, 2014
Rated 4 out of 5 by Elvie46 Met Expectations. Would Liked to have been Wowed !
Definite signs of refurbishment within the room (16th floor). Chose the hotel due to its comfortable bed and it did not disappoint! Needed to go to the food court located on the 4th floor. Elevators stopped at 5th & 3rd Floor so it was a bit confusing since signs were not clear. Will definitely stay again due to location and famous Westin beds.
October 25, 2012
Rated 4 out of 5 by Icebrgus There is always that one time
I have stayed at this hotel nearly every week over the last few months and everything has been perfect or nearly perfect. This last stay was an anomaly, but worth noting. Usually there is great attention to detail, but this stay was different. In this particular room there were sheets with visible stains on them and the room had a funky odor.
September 22, 2012
Rated 4 out of 5 by OrdinaryJoe34 Good location Great staff Average room
The staff was always very courteous and friendly. The first 4 floors of the hotel were packed with conveniences. The room was a let down - little on the small side but the real down side was the bathroom. The back counter above the toilet seat did not allow the toilet seat cover or toilet seat itself to be raised without holding it in place.
March 25, 2013
Rated 4 out of 5 by kikutakou Almost confortable
Bedclothes, towels, all stuff is very clean. Bathrobe is really comfortable and made me feel luxury.
Several inconvenience were,
- Wireless network access suddenly become very slow and I could not enjoy Internet, even I paid $12 for Internet access.
- There are no power plug on the desk.
- It was soaked in the refrigerator. Change the tray.
August 10, 2012
Rated 5 out of 5 by QueenG112 The hotel was great and has an exceptional staff!
Just minutes after checking I received a welcome call. The hotel has the best service I have ever experienced. The staff definitely will make you feel like royalty.
March 10, 2014
Rated 4 out of 5 Showers needs more water
Although I appreciate water conservation, the shower really does not need to leave me with a feeling 'where is the rest of my water'. It's essential for a morning routine to get a nice shower, especially in the Westin ("Heavenly shower") I am expecting something good.
Everything else, as expected, nice hotel layout, good breakfast buffet.
November 19, 2012
Rated 5 out of 5 by LJSa Special Occassion Get Away
I reside in Los Angeles and have stayed at this Hotel for Mini-Vacations.. And I'm ALWAYS Satisfied !! It's Amazibg Here!! A Definate L.A. Gem!!!
I realize I NEED MORE STAYS!!
The staff recently accommodated all my needs for a Birthday Celebration & made sure all my guests were well taken care of!!
I would HIGHLY recommend this Hotel!!
January 6, 2013
Rated 5 out of 5 by Dina23 very cozy, love the room!
I wasn't sure in the beginning about selecting the hotel, after browsing the price and location, we decided to stay here and we loved it. check in was quick, even though there was a super long queue but we were able to get the shortcut.
room was upgraded to a suite, it was spacious, it was wonderful especially having a 3yo daughter who had fever at that time.
lobby is spacious with 3 or 4 towers so make sure you don't get lost.
location was good, in my opinion it was close enough to little tokyo where we had the best ramen, to the grove etc.
we truly felt comfortable staying here even though we thought it was a business not for family vacation, it turned out both sides are easily acceptable.
i would like to note, during check in Dora assisted us with the super fast check in. we are very happy with the service
ps; i noticed previous reviews were not replied by the hotel management, hopefully they will have the time to read the many wonderful reviews.
November 19, 2013