Rated 5 out of 5 by pamela03 This hotel represents classic L.A.
We love this hotel! We discovered the Bonaventure over 30 yrs. ago and have returned many times over the years. We love the sleek modern feel of the hotel. This last visit we were upgraded to a suite that gave us a birds eye view through those beautiful floor to ceiling windows that we love so much. We look forward to returning for our next L. A. adventure.
August 12, 2013
Rated 5 out of 5 by TexasTaunter Best Place In LA
The Bonny is the best place to stay in LA. I always used the Bonavista Spa when I am there as a great way to unwind. The Bonavista Lounge is a great place to sit and have a drink - great view. LA Prime is good.
The rooms are always clean and well kept, with plenty of space. The parking garage is very efficent and very safe.
Overall, a great LA experience.
June 19, 2012
Rated 4 out of 5 by jumper Small but comfortable
I expecteed a larger room, one that had a bathroom door that copilud be opened with the closet door also open. The bed was very comfortable, pleased to fine the pillows not made from some synthetic fabric but more like feathers. The staff friendly and helpful, except the door man at the Flower entrance who was rude and sarecastic when asked for directions.
August 1, 2012
Rated 4 out of 5 by Husband A Wonderful Week End
It started with a great experience while making the reservation. Victoria V. was very helpful in finding me a room to celebrate my wife's Bday. We had a wonderful dinner at LA Prime. Maria was our dinner waitress. She was very pleasant and realized it was Kelly's Bday and consequently had a surprise dessert lined up.
I highly recommend the Bonaventure!
October 3, 2012
Rated 5 out of 5 by CTAMember1 Great staff, beauliful facilities, and very good food!
To Whom It May Concern,
From the moment I started my check-in procedures, the W.B. staff worked to gether to make sure I had a great room and easy parking. The room staff took care of my needs. At the in-ssevices I attended there was always beverages, pad and pens. The food buffet stations allowed many people to eat in a timely fashion.
Thank you, John
January 28, 2013
Rated 4 out of 5 by CTF15 Helpful Staff
This hotel had plenty of staff available and offered assistance as required. The concierge was very helpful during our stay and assisted us with transportation and suggested activities. Our in room safe did not work at first but staff arrived within minutes to fix. As well, our room key did not work the last hour before checkout (more than one room on our floor had same problem) but again hotel staff resolved the problem within 10 min. Only downfall were the food options, we were unable to get into the revolving restaurant but did eat dinner at the revolving lounge, overpriced for the meal received. The "food court" was also disappointing it appears very rundown and old which doesn't reflect well on the hotel. Overall, the hotel was conveniently located for our stay, easy access to local transportation (bus & cabs), and staff were pleasant to deal with. I would stay again if for the same purpose (Staples Center or Convention Center).
February 19, 2013
Rated 5 out of 5 by cory22 Awesome hotel!
Staying at this hotel made me feel great...Staff were courteous, attentive and friendly. The room had an awesome view of the mountains and I have never slept in a bed so comfortable. Great variety of food places, both formal and informal! Ice machine across from my door was a bit loud and I could hear TV next door for a while. Other than that, great.
October 19, 2012
Rated 5 out of 5 by Hill452 Excellent Hotel Indeed!
If you want a quality hotel close to downtown, look no further. Although during banquets, there may be limited vegetarian food options, overall, the service, responsiveness and cleanliness of this hotel can't be beat.
June 2, 2014
Rated 4 out of 5 by Stayed2013Jan1 Beautiful vistas, could have been cleaner
This is a gorgeous hotel - vistas everywhere. I was surprised that at this price ($350.+), the toilet needed scrubbing under the rim (noticable from the bathtub), old splatters on the bathroom mirror, bobby pin on the floor. Other than that, a good stay. I wish there was a door sweep at the bottom of the door to the hall to mufffle noise and draft.
January 3, 2013
Rated 5 out of 5 by Jesus Great stay!
Came into LA to attend a weekend conference. The hotel was close and convenient to the convention center. It met all my expectations. All staff was very attentive and helpful. It helped tremendously to be able to come back to a clean, comfortable room after a long day. Definitely recommend the hotel. Looking forward to staying again in the future.
May 23, 2012
Rated 5 out of 5 by staceyvb7 Birthday upgrade
What an amazing hotel! I originally reserved a tower suite and when I checked in I had been upgraded to a malibu suite with no extra charge. The hotel is in prime location to many bars and clubs for those seeking a night out on the town like I was. Room service was fast and the food was great! I will without a doubt stay there again if I'm in LA.
May 31, 2012
Rated 4 out of 5 by Roca28 LA Salsa Congress
Stay at the hotel for the LA Salsa Congress. We wanted to give a BIG thank you to the manager Mario. He was able to help after the assist manager was rude and hung up my call. We liked the room......clean, no bad smell and slept good.
May 26, 2014
Rated 4 out of 5 by ceo7 Some Service Lacking
Have stayed here many times. Suites are comfortable and hotel is clean.
This time: took 2 hours to get luggage to room (hotel comped us to breakfast in return); housekeeping didn't respond to request for additional pillow.
May 29, 2014
Rated 4 out of 5 by Elvie46 Met Expectations. Would Liked to have been Wowed !
Definite signs of refurbishment within the room (16th floor). Chose the hotel due to its comfortable bed and it did not disappoint! Needed to go to the food court located on the 4th floor. Elevators stopped at 5th & 3rd Floor so it was a bit confusing since signs were not clear. Will definitely stay again due to location and famous Westin beds.
October 25, 2012
Rated 4 out of 5 by Icebrgus There is always that one time
I have stayed at this hotel nearly every week over the last few months and everything has been perfect or nearly perfect. This last stay was an anomaly, but worth noting. Usually there is great attention to detail, but this stay was different. In this particular room there were sheets with visible stains on them and the room had a funky odor.
September 22, 2012
Rated 4 out of 5 by OrdinaryJoe34 Good location Great staff Average room
The staff was always very courteous and friendly. The first 4 floors of the hotel were packed with conveniences. The room was a let down - little on the small side but the real down side was the bathroom. The back counter above the toilet seat did not allow the toilet seat cover or toilet seat itself to be raised without holding it in place.
March 25, 2013
Rated 4 out of 5 by kikutakou Almost confortable
Bedclothes, towels, all stuff is very clean. Bathrobe is really comfortable and made me feel luxury.
Several inconvenience were,
- Wireless network access suddenly become very slow and I could not enjoy Internet, even I paid $12 for Internet access.
- There are no power plug on the desk.
- It was soaked in the refrigerator. Change the tray.
August 10, 2012
Rated 4 out of 5 by CSeams Westin Bonaventure
Hotel was in very good shape in my upgraded suite - very nice. Typically, AC went warm in the middle of the night - I wish hotels would stop trying to economize and give me an uncomfortable night's sleep. Also had horrible service at Valet - make sure you call 15' before you really need to leave.
April 21, 2014
Rated 4 out of 5 by FrankoLburg Comfortable and Convenient Hotel downtown
We had a one week stay at the Westin Bonaventure. The Hotel is conveniently located in downtown with a lot of places of interest in walking distance. The staff was very responsive and friendly be it at the reception, the concierge or housekeeping.
May 19, 2014
Rated 4 out of 5 Showers needs more water
Although I appreciate water conservation, the shower really does not need to leave me with a feeling 'where is the rest of my water'. It's essential for a morning routine to get a nice shower, especially in the Westin ("Heavenly shower") I am expecting something good.
Everything else, as expected, nice hotel layout, good breakfast buffet.
November 19, 2012
Rated 5 out of 5 by LJSa Special Occassion Get Away
I reside in Los Angeles and have stayed at this Hotel for Mini-Vacations.. And I'm ALWAYS Satisfied !! It's Amazibg Here!! A Definate L.A. Gem!!!
I realize I NEED MORE STAYS!!
The staff recently accommodated all my needs for a Birthday Celebration & made sure all my guests were well taken care of!!
I would HIGHLY recommend this Hotel!!
January 6, 2013
Rated 4 out of 5 by 43Medina Great Location
This is a great place to stay if you want to get around downtown in the most easy way.
June 18, 2014
Rated 5 out of 5 by Yvonne39 Weekend getaway
Location is perfect for musical events at the Music Center or Disney Hall. The rooms are spacious and lovely and oh that wonderful bed is so comfortable.
June 9, 2014
Rated 5 out of 5 by Eric7 great location
My stay here with my family was exactly what I expected. We had a car and just used hotel as a base. Parking was expensive and only real drawback. Very Friendly staff and great hotel. Did not get to use any of the facilities, but suite was perfect after long days exploring. Rooms clean and staff very friendly in resturant and checkin.
July 15, 2013
Rated 3 out of 5 by Bill1986 BAD ELEVATOR SYSTEM
Overall the hotel staff and facilities were excellent - BUT the elevator system was the poorest of any hotel I have ever been in. Our convention was in the basement, 2, 3 & 4th floors and the main elevators did NOT go to any of these except 3. I had a walker that I could NOT use easily. Therefore I would NOT go back to the Boneventor.
September 5, 2012
Rated 5 out of 5 by Dell7 Temperature was cold in meeting room!
I was part of the CTA group. The temperature in the meeting rooms were too cold. It was mentioned a number of times by others. I know that it is difficult to please everyone one but a little more heat would have made the meeting rooms more comfortable especially since I was in them for the majority of the time. The bedrooms were fine!
January 28, 2013
Rated 3 out of 5 by knowles43 Westin Bonaventure
There were several rooms surrounding mine which were up partying until the early morning hours which prevented me from sleeping. the valet took 25 minutes to get my car the following morning and i almost missed my appointment because of that. all in all it's a nice hotel but was not the greatest experience.
March 31, 2014
Rated 4 out of 5 by kangol73 Staff problems
This is a beautiful hotel with a lot of history in the great city of downtown LA. First of all on NY Eve they did not adequately staff enough people for Check in. Secondly the staff was rude, maybe it was the tank top my friend was wearing. Parking is $40 which is complete robbery! You pay a premium and still have to pay for parking.
January 5, 2013
Rated 4 out of 5 by BDC23 Nice but probably over priced
The hotel is pretty expensive for what you get but it's got a lot of history. The valet lost my car one day and I was in a rush so ended up taking a cab, they later comped me a day or two of parking. The views are nice and the location is as well except I don't really like downtown LA. Although it is making some promising changes.
June 17, 2013
Rated 4 out of 5 by LKTinsanfran Bathroom vent noisy
Room 2726 needs to have the bathroom vent fixed. It is so noisy. It is like it is singing an ear screaching opera. I told the front desk when I checked out but I don't think she noted it. I was speaking to my colleague who stayed in room 3026 and she had the same problem with her vent. Something is going on with the HVAC system.
January 28, 2013