Rated 5 out of 5 by MMBLA Great Downtown Hotel
Appreciate the great staff that handled a last minute accommodation emergency.
Beautiful clean hotel in the heart of downtown.
January 22, 2014
Rated 4 out of 5 by Mommy0212 Lovely place to stay
The rooms at the hotel were very nice. We were on the 29th floor and the view was spectacular. The gentleman who helped us at the reception desk helped to find us a wonderful room so we would enjoy our weekend stay. I want to thank everyone for their great hospitality and wonderful service!!!!!!!
February 26, 2013
Rated 4 out of 5 by Dreamworks Nice Hotel in Downtown
This hotel is an icon in LA. It's been seen in many movies, mostly because of its unique elevators which are on the outside of the building. The hotel though is in downtown, which means that there's not much around in the evening for food or culture. I'll stay here again.
Great fitness center.
April 24, 2012
Rated 5 out of 5 by Dustin The hotel has great facility
The location is excellent, very convenient to access main public transportation and highway. Hotel stuff is very professional, fitness and pool facility are great. Only a little bit dissatisfaction is lack of high quality restaurants in the hotel though there are a lot of options at food court
January 14, 2013
Rated 5 out of 5 by gwoman almost perfect
I loved this hotel until almost the last day of my 4 day stay. On Thursday morning I had to take a cold shower due to a water leak on the 24th floor. The day of my departure I wanted room service breakfast and no one picked up my ticket hanging outside the door so I did not receive breakfast.
October 15, 2012
Rated 4 out of 5 by Karen Checking in was not up to par
I have come to this hotel for the past three years. I like this location a lot, but this time when checking inI felt as though I was a bother. The person at the front desk was less than welcoming. She appeared annoyed with my requests. This was far below the expiation I have for this hotel.
June 3, 2013
Rated 5 out of 5 by bak8 This hotel has unique features
Unique four podded structure of the hotel
Floors can be reached from any of the pods
Has a beautiful patio with pool & garden area
A number of restaurants on the Premises
Also, close to shopping & fine dining closeby
within walking distance
Have stayed here for the last 10 years!!
August 11, 2013
Rated 5 out of 5 by Lynx05 Quick Check-in, Knowledgeable staff
I was in town early and there was no issue getting me into a room asap. I even received a platinum upgrade which only sweetened the deal. Since I was new to the area, the young woman checking me in gave me succinct instructions and a map that got me to my work site in 5 minutes.
February 25, 2013
Rated 5 out of 5 by jjoon79 comfrotable, very kind, feel happy
when i arrived the hotel, looking was really nice, and i got good service at the front desk. I really appreciate to "Ken" who greet me first. room was also nice. I feel very comfortable and very clean. I really visit again this hotel, and I can strongly recommend here to all my friends.
September 22, 2012
Rated 4 out of 5 by MickeyDon Westin Bonaventure rose Bowl Trip
The hotel is very nice, good location to downtown, the facilities is very clean and the staff very helpful. the room is very tight with twin double beds but everything else is very nice.
January 3, 2014
Rated 5 out of 5 by 1businesstraveler Don't want to stay anywhere else
This is my home away from home when I'm in downtown LA and I don't care to stay anywhere else. It's clean, convenient, and updated. I love the white tea aloe products provided in the bathroom, and no wimpy shower head here! The heavenly bed lives up to it's name.
Fabulous fitness center! Much nicer than other hotel fitness centers, since it has an "open" feel. I don't like working out in a secluded room as a lot of other hotels' fitness centers feel.
It would be nice to have free WiFi in the guest rooms, but that's not the case yet.
I did have an issue with a slow draining tub and it was fixed by the time I got back to my room. The only other con was that I set the morning paper on the counter by the TV to read later in the day and it was gone when I got back to my room. No big deal. Housekeeping must have thought it was garbage.
I've stayed at other hotels in the area (only when I can't get a room as the Westin) and none have measured up or even come close. This is definitely where I want to be!
September 17, 2012
Rated 3 out of 5 Good & Bad
Facility and the surrounding shopping/restaurants- Great character!
Loved the view from the tower suite.
Even two star hotels don't charge for wifi- what is wrong with you.
Can't get a mid sized SUV into your parking garage & extra charge to park in oversize parking- sad.
December 31, 2012
Rated 1 out of 5 by sue22 bonavista
We had a fabulous stay food was good in dinning room, Bell captain was fantastic on geting us drivers The lemo driver was the same as taking a cab and he took me everywhere I wanted to go and I felt very very safe with him. It is nice to feel safe in a large city.
October 4, 2012
Rated 3 out of 5 by MORROROCK UNDISCLOSED FEES
PARKING OF $40.00 PER DAY NOT DISCLOSED OR EXPLAINED. BREAKFAST WAS SUPPOSE TO BE PROVIDED EVERYDAY-PAID FOR ALL MEALS. I EAT VERY LITTLE -1 EGG-I-YOGURT- JUICE TOAST??????expect REIMBURSEMENT OF PARKING FOR ALL DAYS EXCEPT ONE. ALSO BREAKFAST CHARGES....
November 4, 2013
Rated 5 out of 5 by Idonthaveone Great staff
Hotel was fine, bed very comfy and the staff at this place are amazing and among the best I have ever been with. Management should be commended for having such an amazing team, every single person, the front desk, the coffee bar and all of them were wonderful.
October 21, 2013
Rated 5 out of 5 by danll very good everything
all the way from start to which was at check in to check out it was so easy goin. i ad my reserv.. the check was busy but i can understand being in such a nice place no problems., i would like a preferred gust card soon?? thank so much all for the wonderful experience
August 12, 2013
Rated 2 out of 5 by John Hotel is too old
This hotel is just too old and should not have the Westin flag. Starwood should downgrade the flag. My room smelled like mildew. The airconditioner is very loud. The shower water temp was lukewarm at best. the location is great but the quality of the facility is lacking.
March 7, 2013
Rated 5 out of 5 by doubletrouble1 Really nice place
Great staff. Nice quiet, well appointed rooms. Good work out facility.
January 23, 2014
Rated 2 out of 5 by dfl62 10/30 Stay
I've stayed at the hotel many times. This experience would be a 1-star. Poor service. Multiple calls to the front desk to get a wake up call. Multiple calls to the garage to have my car brought up, never answered. I finally went down to the garage. You can do better.
November 4, 2012
Rated 5 out of 5 by DTTatUML Conference Surprise
The Westin Bonaventure was the location of a conference I attended. The staff was outstanding and the facilities were ideal, both for the conference and also for the amenities. The work-out area was well maintained. The conference rate was the best I have experieced!
January 22, 2013
Rated 3 out of 5 by TigerT Good Features, room not clean and small
The overall hotel had great features and within walking distance to goo restaurants and places. For being a SPG premier member, the room was very small and not as clean as others I've stayed in. It was also by an elevator which I have in my profile not to be near.
July 19, 2013
Rated 4 out of 5 by StephenS Good business hotel with only 1 hiccup
All in all a great hotel, I have stayed many times....BUT the wireless internet connection needs some serious upgrading. Large variance in wireless connectivity bewteeen rooms and even then the speeds are slow enough that Skype or GoToMeeting may not function well.
May 28, 2012
Rated 5 out of 5 by Meliniux Great experience
This hotel is beautiful and the views all around it are great as well. This was by far the best hotel I've stayed at. The best part about it is the staff- they are incredibly helpful and friendly and went the extra mile to ensure that my experience was memorable.
February 23, 2013
Rated 4 out of 5 by GEM1129 Well Located with Many Features
The Westin was well located in downtown LA with a number of restaurants and shopping nearby. The restaurants located in the hotel were convenient and of good quality. We had two rooms, a double and a king. While both were well appointed, the king was quite small.
August 26, 2012
Rated 5 out of 5 by Gan46 Great service
The doorman who was there on check-in was extremely helpful in telling of attractions in the area plus on a subsequent day he told us how to get to several different restaurants.
It is too bad that the two Japanese restaurants that had been the hotel had closed.
December 28, 2012
Rated 5 out of 5 by Betty0809 Great
I was recently at the Bonaventure with CTA. I have always been impressed on the quality of the food, it is hard to find good hotel food.
I will also add that the front desk, bell, valet, and housekeeping has always been helpful and friendly.
October 28, 2013
Rated 5 out of 5 by Mochadream Fabulous
What a super hotel, the views and rooms are not to be missed. Enjoy the SPG treatment in a premeir location at a great price. I felt like a movie star but didn't have to pay like one. Not to miss the rooftop bar that rotates with a fabulous view of downtown LA.
October 23, 2012
Rated 4 out of 5 by Maggie5706 Wonderful room and location
Too many unnecessary disturbances, for example:
Got phone call from room service early morning (8:00 am) ask "how is your breakfast?"
In fact, I didn't order breakfast.
Half an hour later (8:30 am), room service knocked my door ask " do you check out today?"
November 4, 2012
Rated 5 out of 5 by Kathryn14 Polite and customer oriented staff
I was delighted to have made a decision to stay this weekend at the Westin Bonaventure. The hotel exceeded my expectations on many levels. I must say that the customer service attitude of every staff member was the most important aspect of my stay
October 1, 2013
Rated 5 out of 5 by justaguy69 Wonderful experience
the staff was helpful from check in to check out. Had someone jump in front of the line at check in and the staff was quick to let them know they needed to wait their turn. Also saw them deal with a belligerent man. calmed him down and got him sorted out.
July 1, 2013