Rated 4 out of 5 by Dissatisfiedcustomer39 Dishonest staff
Check-in person asked for email address at check-in. I explained that I never share my email, and she said it was only to send me a receipt. I asked her to confirm that I would never be spammed by the hotel, which she did. The hotel did not send a receipt, but did start sending unsolicited email.
October 14, 2012
Rated 5 out of 5 by Patsy63 Frequent travelor
An excellent hotel for business or leisure needs. Immediate access to the airport and the city. The staff is very accommodating. The hotel is extremely well appointed and maintained. it is also quiet for getting needed rest.
March 25, 2014
Rated 5 out of 5 by Suba Westin Atlanta Airport
Another great business stay at this hotel. All hotel staff were very friendly and helpful. A great place to stay when I have to travel out of town for business.
April 17, 2014
Rated 5 out of 5 by FieldZ Very comfortable
I truly enjoyed the heavenly bed. Checking in could have been a littel quicker.
May 1, 2014
Rated 3 out of 5 by Saidie Mrs.
The rooms were not what I expected of a supposed four star hotel. We arrived at 6am and got up moving at 9am. So, I did not notice the stain in the chair until we returned that evening. Upon returning, we found that our room was not cleaned; neither did the hall appear to have been vacumned.
May 20, 2013
Rated 5 out of 5 by Disgusted10 Patron gift shop charges/Business center charges
Even though the Westin Hotel is a 5 star hotel; I think that charging $3.00 for two copies is extremely excessive/short of abusive. $2.00-$3.00 for a disposable razor (that can be purchased at the Dollar Store at 5 for $1.00 is short of stealing. $2.89 for a soda, just taking advantage.
November 4, 2013
Rated 4 out of 5 by Survivor2014Icestorms Service that exceeds expectations
I spent 3 weeks in Atlanta during the storms and the shuttle staff did a great job. The serving staff at the Martini bar and Palio did a nice job taking care of the guests even when delivery trucks did not arrive. All kept their smiles on and did a great job.
February 16, 2014
Rated 5 out of 5 by dcampmd Great location
Great location. Good value. Comfortable room as one would expect. Bathroom could be larger, but well lit and functional. Public spaces well maintained. Parking not free, though. Prices at bar a little on the expensive side, though service great. Would definitely recommend this property.
December 21, 2012
Rated 5 out of 5 by dd77 Nice Stay
I had a nice, easy stay at this hotel. Only stayed one night for a meeting, but the room met my expectations. The meeting room was nice as well. The food was fine - nothing great, but perfectly fine. Overall, a very pleasant stay at this hotel and will be back if business needs arise.
October 17, 2013
Rated 4 out of 5 by Annette83 Better than expected
I read several reviews prior to arriving. Stayed only one night but was thoroughly impressed with the service, the room, the amenities, and the value. Only qualms are the self-parking fees and ongoing construction.
March 23, 2014
Rated 4 out of 5 by SPGfan159 This hotel has great features
Excellent airport hotel, good for meetings. The food is fine and what you would expect, but does not match a private restaurant. Of course, that is a tough standard for any hotel. In addition, the mattresses did not match the SPG top of the line, which is usually an SPG attraction..
December 17, 2012
Rated 5 out of 5 by Shefpat Overnight Stay
Upgrades being done, rooms comfortable, bathroom newly upgraded, wish it had walkin shower, only issue they didn't tell me there was no club room had to ask for free breakfast after going to my room
March 29, 2014
Rated 2 out of 5 by Jenn09 Good Stay
Nice clean room. I was not happy with the front desk staff. I am a gold preferred member. She did not offer my free room upgrade, my welcome gift, or anything. I realized this after I got to my room. I tried asking about the reasoning the morning after, but she would not help me.
October 20, 2013
Rated 5 out of 5 by Colleen AMAZING STAFF
The staff in PBX/guest service was AMAZING! I fell ill in the middle of the week, I called the hotel operator to inquire about what medications were available in the gift shop... Not only did they send up the NyQuil I asked for, the sent up crackers, soup, & ginger ale! SO KIND!!!
March 28, 2013
Rated 4 out of 5 by ajhoop This Hotel has great Rooms
The Hotel has grweat rooms and facilities. The one place I thought you fell short was the food. I ordered a Chef salad in my room. When the salad arrived it was flat the cheese was partially melted and the flavor was lacking. I did not feel that I got my moneys worth for the food.
March 4, 2013
Rated 2 out of 5 by Scott It smells and is dirty
The staff were very nice. But my room smelled - like they were trying to cover up a bad smell with another smell. And the sheets on the bed had stains on them. And my sink would drain VERY slowly. Fitness center was too warm and had limited equipment - many pieces did not work.
February 10, 2013
Rated 4 out of 5 by Recruiter301 Last Minute Required Lodging
The Hotel is very nice overall; however, the room was listed as a non smoking room. Someone previously had smoked in this room you could still smell the left-over when entering the room. Other than that it was a comfy stay for a last minute need. Close to the airport and such.
July 26, 2013
Rated 5 out of 5 by Dela comfortable rooms updated bathrooms
unexpected overnight stay in Atlanta...and only stayed 1 night due to flight delays.....wonderful hotel, top notch. Room very clean. Love that the bathroom was updated. I travel quite often for work and many times hotels have updated rooms and the bathrooms are from the 70's.
January 29, 2013
Rated 3 out of 5 by Traveler Nice Hotel if waking up early!
This hotel met all our needs except for the fact of the planes taking off so early in the mornings. On Sat. and Sunday it seemed as though it was a bit later than the weekdays though.
Restaurant and bar area was great and staff was friendly!
Would stay here again on weekends!
January 28, 2013
Rated 3 out of 5 by Preacherman Thin walls.
Stayed at your hotel twice in the last two weeks. On both occasions we were disturbed in the middle of the night by other guest. The first time by a couple having a intimate moment, however on Saturday night my disturbance came from the hotel staff. My room number was 589.
May 6, 2013
Rated 5 out of 5 by lrdson Exceptional service from staff
The staff was extremely accommodating, particularly the front office and security staff. The bed was, as always, "heavenly". :)
The only negative was that we were unable to get our choice of food that was listed on the room service menu when we arrived after midnight. :(
October 28, 2012
Rated 4 out of 5 by Mary50 A wonderful place to stay
The hotel was very clean and the staff was polite and accommodating. My first room had a funny scent in it. The staff immediately moved me to another room and and apologized for any inconvenience. The bed is amazing, I slept like a baby. I look forward to visiting again!
April 29, 2013
Rated 5 out of 5 by mark221 Almost always a great experience
I love this hotel. The location is very convenient to the Airport, yet you feel like you are away and can relax. The rooms are fantastic. On this stay my shower was cold and the front desk did not seem to care. I would just chalk this up to one person having a bad day.
October 17, 2013
Rated 5 out of 5 by Suzette60 Loved this hotel!
Probably one of the best hotels I've ever stayed at. Staff service was excellent and I would highly recommend the hotel to anyone.
April 14, 2014
Rated 5 out of 5 by Dollar Great Stay
i attended a wedding and stayed at your hotel. I was pleased with the professional attitude that your staff displayed. From the time I checked in until I checked out, your staff was amazing. The wedding went off without a hitch. I would stay again without hesitation.
October 10, 2013
Rated 2 out of 5 by TAN11 what happened
I typically choice to stay at westin this particular time really disappointed me , not the staff , but the condition of hotel . No amenities in the room , hotel didn't have chargers , but stated in the amenities book . pool and gym area untidy , and bar area the same
August 4, 2013
Rated 5 out of 5 by MicheleM2012 unexpectedly relaxing surprise
I booked a room here for one night- knowing we were arriving on a late flight into Atlanta. i really didn't know what to expect- given the proximity to the airport, etc. however our room was VERY quiet, dark and best of all modern/clean. We had a GREAT night sleep.
February 20, 2013
Rated 4 out of 5 by Franke06 A Great Weekend
The staff was knowledgable,courteous,and friendly.At my service the moment I arrived. I most enjoyed breakfast. The food presentation was as good as any 3 star restaurant and more convienent. It was a pleasant,restful weekend. I will stay again if I am in Atlanta.
August 12, 2012
Rated 5 out of 5 by Brod75 Great Stay
I recently stayed at the Atlanta Airport Westin Hotel. Great stay. The Junior Suite was great a lot of space. Had to order in food from room service and I was not disappointed. The food was great and was delivered in a timely manner. I will stay there again !!!
November 4, 2013
Rated 5 out of 5 Great Stay!
The hotel staff was friendly and very courteous. Beautiful facility with everything we needed for an awesome trip. The price was extremely reasonable and would certainly recommend The Westin to others. My only recommendation is to lower the nightly cost to park.
May 20, 2013