Rated 5 out of 5 by lala11 Beautiful hotel
We have stayed at the Harbour Castle before, and would highly recommend it. My only issue was that the room was not quite as pristine as it was in the past. Very clean, but not perfect. There was some dust on the furniture and a little dirt in the drawers. Nothing serious though. Otherwise a wonderful stay. Staff are very friendly and helpful. Sean was great.
July 22, 2014
Rated 4 out of 5 by Fraser Room with a view
We stayed in The Westin Harbour, Toronto for one night and we were pleased with the check-in staff who gave us two lovely rooms overlooking the harbour. We mentioned that it was our sons 18th birthday and when we returned to his room, the hotel had sent up some gorg chocolates and complimentary water with a birthday card!!!! How thoughtful is that?? Thank you for a lovely stay
July 21, 2013
Rated 5 out of 5 by IsabelMMXIII Amazing Service throughout
I am always amazed at the responsiveness of the overall team, from the Sales Manager who signed the contract, to the Banquet Manager who had the patience, understanding and knowledge to advise when i needed advise and be patient when i did not have all of the information he needed to the staff, who was always helpful and approachable. The food as always great!
July 15, 2014
Rated 3 out of 5 by Molly It was okay
I thought the lobby was much nicer then the rooms. The rooms were okay, but not what I was expecting for an expensive 4 star rated hotel. I was kind of disappointed when we opened the room door. As well, please look at the baseboards under the bedside table, ++ dust down there, which hasn't been wiped in some time. Nothing really bad about the hotel, just another hotel room.
March 16, 2013
Rated 5 out of 5 by nicmac Great view of the lake and airport
The service was friendly and quick to assist us with our needs. Loved the room. We really enjoyed the view of the lake and watching the planes land at the island airport. The bed and linens provided a very comfortable sleep. We will likely purchase the entire bed/linens kit when we're ready to replace our own bed. One downfall, the fridge didn't seem to be running properly.
November 12, 2013
Rated 2 out of 5 by Canucks604 Below expectations
I've enjoyed my stays at Westin and prefer to stay at a Westin when on business. However, this hotel was not up to par. The hot water in my room was intermittent, leaving me standing in a cold shower more than once. But what really got to me was the level of service in the lobby lounge, nothing short of disgraceful. Unless these issues are rectified I will not be returning.
February 17, 2013
Rated 2 out of 5 by fandango Not a typical example of a Westin Hotel
Have stayed here before, never had a problem. This time the room was dirty, mold growing on the bulkhead (air conditioning duct?), baseboards were dirty, baseboard heater in the bathroom had a deep layer of dirt/dust on it - the kind you can write a message in. Dent in the wall where the closet door handle had hit, huge stains in the hallway outside the door etc. Not happy.
June 17, 2013
Rated 5 out of 5 by Thundercat complaint
Everything was good except my experience with the self parking lot, no one told me that I needed a ticket from the parking attendant at the hotel. Went and parked my car where I was told to. Went to get my car the next day around 2;30 pm to find a parking ticket on my vehicle. this is when the run around started, I went back to the front desk and waited there for 15-20 mins before I was helped. at this point I was sent back to the office for the parking lot and spoke to the manager there, he told me that there was nothing that he could do and I will have to take it up with the hotel. WOW I am in the customer service industry and this is not the way to provide service. I was so upset that I had to run around for something that I had already paid for. I called the next day from work and now I need to pay for this ticket and the hotel is crediting my invoice, paperwork nightmare. A nice gesture would be a nights accommidations at no charge ??
August 7, 2014
Rated 3 out of 5 by kelly49 We sure expected a cleaner room
unfortunately we where disappointed with the cleanliness of this hotel. The carpets in the lobby where stained and dirty-beer cans sat in the front lobby for the 2 days we where there no one cleaned them up-the front doors at lobby entrance very dirty and also the room was not very clean especially the phone, bathroom, lamps and under the air conditioner was a lot of mold.
September 3, 2013
Rated 5 out of 5 by Demeny First class hotel with an old-world feel
This was a comfortable low-key stay. The staff was invariably courteous, professional, and helpful. Rooms were clean and the views spectacular. Areas that could be improved:
In-room wi-fi is much more expensive than standard US rates. Ouch!
The Toula restaurant is mediocre and the service is poor. Also, the decor is rather tired. Consider finding a new franchisee.
June 20, 2014
Rated 4 out of 5 by BoSox Superior Professionalism
I had never been to Toronto before so I knew very little about the city, the hotel, or much of anything else about the area. I was greeted at the front desk by Elizabeth who was an amazing source of information about the hotel, the city, and what to do while visiting. Her desire to make my stay enjoyable contributed to a very succesful series of meetings and a nice stay.
April 9, 2014
Rated 5 out of 5 by Moose1 Outstanding service
From the time I drove up and the valet took my car until I left the next morning the staff where attentive and courteous and willing to help with even the most simplistic of questions. What does impress me is when the person checks you in comes to the front of their desk to hand you your key card. This in itself says to me "we are here to make sure you have a great stay".
October 28, 2012
Rated 2 out of 5 by Unimpressed2 Not worth the price
This hotel gets a lot of conference business, and as a result, has grown complacent. Check in couldn't have been more impersonal, the service in the lounge was beyond slow, and $6 for a cold cup of decaf coffee is an insult. They give you a $5 voucher if you don't want your room cleaned, but don't tell you it's not applicable on your day of departure. You can do better.
November 14, 2013
Rated 5 out of 5 by Pedroboy Wonderful hotel
As usual, we had an excellent stay at this hotel. Thrilled to get a room on the 27th floor overlooking the lake - what a view! Our corner room was tucked away and so quiet! Front desk staff were very friendly and service-oriented. Ideal location during the summer months because of easy access to Toronto Island ferry service and the promenades along Queens and York Cays.
June 14, 2012
Rated 4 out of 5 by ecopod Very Good (with one small hiccough)
Overall excellent, staff very friendly, knowledgeable and helpful. Lovely room with great view, no complaints at all. Due to vandalism the pool was closed which was not good given alternate pool was a bus ride away and very cold, worse was that to use the gym we had to go into main foyer to get back and forth, not good when looking sweaty (this is not the hotels fault)
February 21, 2013
Rated 4 out of 5 by TsukubaCanuck Amazing hotel but extras are over-priced.
My wife and I spent our 20th anniversary at the Westin as part of the Mirvish theatre package. It came with a standard room but we upgraded to a lake-view. The upgrade was only $50 and came with free buffet breakfast (regularly $27.95 each!) so this was a no-brainer. I called and explained that it was our 20th anniversary and asked if there was anything they could do to make it a little more special for us. When we arrived we found that they had upgraded us to a gorgeous deluxe suite with dining room, living room and bedroom. We'll never forget this! We tried out the fitness club in the morning and found it more than adequate and the buffet breakfast was delicious. The only downside of our experience was that little extras like parking ($45) and wi-fi ($15.95) seemed over-priced. Even the lobby computers were something like $7.95/half hour. But that aside, Westin made our anniversary celebration an unforgettable one!
August 23, 2013
Rated 4 out of 5 by Rennoc11 My Stay
Almost flawless from start to finish except for a couple of small but noticeable issues.
Front reception was very slow - I don't believe I have waited 10 minutes for checkin for a very long time.
The bathroom had a very unsightly bleed thru in the ceiling (assuming water damage from room above?
Anyway my rating is still very good but thought it worth mentioning...
January 15, 2014
Rated 5 out of 5 by MikeHAM Room with a view
This time, I got an excellent room on 32nd floor with a view.
Receptionist, Mr. Eugene, was very helpful and offered excellent, personalized service. For luggage assistance, Mr. Ricardo was very helpful and offered an outstanding service experience.
Unfortunately, there are gym swimming classes in the pool, so use of the pool area is limited to one lane temporarily.
December 10, 2013
Rated 4 out of 5 by Vanner Nice Hotel
All in all the stay was ok. Unfortunately we did not leave rested. The first night we were woken first by the alarm that was set, we did not realize at midnight. Then the neighbours at 3:30 a.m. yelling and screaming at each other. Early that morning we were woken by the other neighbours having another argument at 7:00a.m. We were staying in a room with two adjoining doors that we found to be paper thin and can hear everything the people next to you talk about. The second night we were woken by a fire alarm at 12:30 a.m. Now we understand that none of these problems could have been forseen or stopped by the hotel or the staff. Next time we will know to check the alarm clock and ask for a room without any adjoining doors. The staff were all very friending and helpful. The room was relaxing and clean. Nice view of the lake. All in all a nice place to stay. The pool is not large enough for the size of the Hotel. Thank you.
January 14, 2013
Rated 3 out of 5 by Roofer1 great experience until we went for breakfast
We stayed one night at the hotel. The room was great. Everything was shaping up to be a great experience until we went for breakfast at the hotel restaurant. The food looked great. Went to take a bite of scrambled eggs and found a large black hair in them. To say the least this killed any desire to have breakfast. Told the server and he said no charge and we left.
February 23, 2014
Rated 4 out of 5 by mike301 Pleasantly surprised
I enjoyed this stay much more than my previous stay at the same hotel a few weeks ago. Granted, last time I was here during the week, perhaps the vibe is more relaxing on a weekend, but I really enjoyed my stay here this time. My room was a lake view room in the south tower, which I found to be more pleasant than a similar room in the north tower. I enjoyed a great salad in the lobby bar (service was not perfect but well intentioned). Room was very comfortable and clean. Proximity to the jogging trail on the lake and the Rogers Centre was a plus. The surrounding area (Queen's Quay) is very much a construction site, but the area will no doubt be even more appealing afterwards. It would be a nice touch if this hotel offered mini bars instead of having to call room service, that seems like a step back compared to hotels that have mini bars. Also, as others have commented, much of the hotel looks like it's from the 70's, but the rooms and hallways are modern and contemporary.
All in all a great weekend getaway, and an improvement over my last stay.
September 30, 2014
Rated 5 out of 5 by Susan2014 Family responsiveness
I had family arriving mid week for our annual dinner. One son and daughter in law arrived with their 2 sons. The hotel staff offered a different room to accommodate. The other son and daughter in law arrived with a new baby. Again, staff offered to provide a crib. In each case, these were unsolicited requests. Excellent service!
August 15, 2014
Rated 4 out of 5 by MikeDA my stay
Minor issues, i stayed in the Presedential Suite but was charged when i asked for a few water glasses and wine glasses. My bathroom had plastic cups, not what i would expect in a suite. The front desk was undermanned and one had to wait quite a while for service. Lastly, there was problem with the hot water and a majority of the guests had no hot water on one day.
September 19, 2012
Rated 1 out of 5 by reallydrisapointed disapointed
The hallway had vomit for the entire stay. I told them but they did nothing. The pool room was a mess with dirty wet towels on every chair but 2. The hot tub was milky coloured. The Wi-Fi didn't work in the entire hotel so our children were upset, and that got us upset.
Our tv remote didn't.work and neither did our cordless phone.
DON'T STAY AT THIS HOTEL!!!!!!!!
December 2, 2012
Rated 3 out of 5 by Deb1956 In the big city
the hotel was clean and the staff helpful. I found the pillows so soft they needed to be stacked to be comfortable. The bathroom was so small that when you sat on the toilet, the door was between your knees. The heating unit was directly above the bed,which made it very loud and kept waking me up.
Small issues, but they impacted my stay.
Non the less, a nice hotel
May 20, 2013
Rated 4 out of 5 by TurboAJ Engagement Weekend
Only two things wrong with my stay at the hotel.
1. Pillows too soft.
2. Furnace really loud and didn't sleep well because of it.
I stayed here for work purposes in different rooms and never had a problem which makes me believe that it is only a room specific problem.
Staff really went out of their way to accommodate me and my fiancé during our special evening.
January 26, 2014
Rated 2 out of 5 by Travelbunny90 Not Happy
I heard good things about the Westin Castle but I was in shock about the service. After waiting 20mins to check in I don't even think my hotel room was even clean. The bathtub had hair on the railing and the notepad still had writing on it. Those were too minor things but I was afraid to even know what other things weren't clean.
August 11, 2014
Rated 4 out of 5 by Vben Why is it that one has to complain to get a nicer room if it is available?
I was initially assigned a room with two double beds when my reservation asked for a king. The staff assured me that as a gold preferred member she was picking a nice room for my three night stay. The room was dark and overlooking the highway. When I called the recption complaining, I was given a beautiful room with a king bed and a spectacular view of the Lake.
September 26, 2012
Rated 3 out of 5 by Sally21 Very comfortable
Hotel and staff at registration were excellent. Room was very comfortable. Food at the award dinner was great, would have been excellent if it was hot. The only disapointment was the buffet breakfast the next day... staff meandered to our table or didn't come at all, coffee tasted burned and the food was cold. This was unfortunate as this is our last impression.
February 22, 2013
Rated 4 out of 5 by JTM38 A Little Pricey for the Benefits
Our room had decent amenities, but the carpet, windows, and common area in the room and lobby could have been cleaner.
The staff was courteous but there were always fairly long waits at check-in, check-out, and the concierge desks.
The food and food service were excellent! I would recommend this hotel, but NOt at these prices!
August 12, 2014