Rated 4 out of 5 by Velocity Low power on the boat dock
We rented two rooms and dockage for our boat for 3 nights just last week. The rooms were exactly as expected however the boat dockage was a total disappointment.
The dock power should serve 120/240V service however the first tower we attempted to use only provided 100/200V power. That is not enough to run systems and as such we were forced to run our generators for power.
The engineers on staff were of no help. I did actually locate two 50 amp stations on the main power box on the dock and they did serve the correct 120/240V power. That however was on the last day.
Bottom line, the power issue is not what I would expect from a Westin Hotel & Resorts facility and cost us approximately $600 in fuel.
Will not be returning with the boat!
August 14, 2013
Rated 4 out of 5 by Triman60 Over all stay was good
Our stay overall was good. Our only concern is the beds. Queen size would have been better. The double beds were comfortable, but small for the for of us.
August 12, 2013
Rated 5 out of 5 by Hal22 This hotel has an awesome staff and very comfortable rooms with beautiful scenery
We went down for a couples getaway and had a fantastic time. The hotel grounds are beautiful and the beds are extremely comfortable. The staff was very helpful and polite. We will return to this location and will recommend to our friends.
August 11, 2013
Rated 5 out of 5 by Wvisit Interesting & Excellent
The hotel was very hospitable and professionally operated. Rooms are well equipped and maintained. Views are great - especially over the Savannah River. Restaurant was top quality food and service.
August 9, 2013
Rated 3 out of 5 by Sistervacay Just okay
I came to have a sister getaway vacation and found the hotel to be disappointing. No one seemed to care about our needs- it seemed more like a conference center- not a place to have a spa getaway. No one ever checked on us- not once.
It was a place to spend the night- not anything special. Not worth the money.
August 9, 2013
Rated 5 out of 5 by SFAK Just fantastic
From start to finish a wonderful experience.
Really enjoyed every part of our stay particularly roasting marshmallows on the fire pit.
August 8, 2013
Rated 5 out of 5 by SonoftheSouth Short and Sweet Weekend
My wife and I were some of the first guests at the property when it opened. Our room this visit was right next door to the one we had on our first visit on the 16 th floor with a balcony view over the island. The view was fantastic then and now.
We had intended to river-hop and go dine "in - town" but never made it off the resort. There was no need to as we enjoyed excellent food and service at the hotel. We camped out literally at the pool or on the balcony except when sleeping in our comfy bed and quiet room.
In our 2 nite stay I read an entire book, worked out at the great fitness center and we both had a fantastic massage at The Spa.
The sweet part came in when we joined the other big kids as well as real kids in the smores every nite.
Every staff member we came in contact with had a big smile, friendly words and always asking if they could be of any assistance.
This resort can go up against the best that we've visited in Europe, China, "Down Under, " the Caribbean or Mexico !
We will return !
August 7, 2013
Rated 5 out of 5 by chardan Excellent Experience!
We just returned from a 6 night stay and had a wonderful experience at the Westin! Room and hotel in general was very clean, modern and well up kept. The only area which could use a little improvement would be the cushions on tbe pool furniture. White cushions were a little dingy. Could possibly have covers that could be laundered on a regular basis. In the hotels defense, guests were not lining the furniture with towels before lying on them. Staff was extremely friendly, respectful, and helpful. Aqua Star restaurant was excellent. Free wi-fi in rooms much appreciated. Complimentary bicycles for guest use was great! Loved riding to the gym and back! Gym facility was modern and well kept. Water taxi was convieniet to the downtown area. Loved staying outside of the city in serene atmosphere. Definitely worth getting a riverside room with balcony! Did not need a car if only planning to visit city areas. Parking options great: valet or self park. Kids enjoyed making s'mores at the firepit. Great place to stay with family! Are already planning to comeback! Next time wsnt to try the spa.
August 7, 2013
Rated 5 out of 5 by Moose1956 My Favorite Westin
From the minute you arrive the employees make you feel like you are on vacation, even if you are traveling on business. It is amazing to be sitting poolside and watch the huge container ships pass by. My children always enjoy the boat ride across the river to shopping and restaurants. Every summer we spend a few nights and really enjoy the trip.
August 7, 2013
Rated 3 out of 5 by TAP2013 Did not get what I paid for
I did not get what I paid for. Employees are very rude and do not care about the customer.
August 4, 2013
Rated 3 out of 5 by Baileca Slim on kids activities....
Stayed for a week. The staff were wonderful. The location and views of Savannah can't be beat...... The common areas could use some updating and general cleanliness could be improved.
The biggest disappointment was the programming of activities. On check in...I was provided a schedule of events
/activities for kids and/ or adults poolside. Id say maybe 25% of these activities actually took place. And often the staff knew nothing about the scheduled activities.
With that said ......I still think the Westin in Savannah is a great place to stay.
August 2, 2013
Rated 3 out of 5 by STEER Reservations in correct
I was playing in a Charity Golf Tournament and had called in March to book two rooms for two nights under the room block reserved by the Tournament Sponsor. I never checked the dates since I asked for the block which was Fri and Sat night. I was incorrectly booked for Sat and Sun night, which everyone was leaving Sun after the tournament. I was told by the manager that it was my fault for not confirming correctly. I felt she did not care about my situation at all.
August 1, 2013
Rated 5 out of 5 by Misizi Great time!
Great & awesome time; beautiful premises; very family friendly & with daily activities.
August 1, 2013
Rated 5 out of 5 by 1Red Green Choice Program
Overall, an outstanding resort. We appreciated all of the Green Choice initiatives. However, we did not like the fact that when opting to participate in the Green Choice program we received no housekeeping services whatsoever....thus the trash accumulated, toilet paper & shampoo ran out, dirty dishes not picked up, etc. I certainly am glad to use the same towels and sheets for several days to save water/electricity, etc., but basic housekeeping services would have been nice.
July 31, 2013
Rated 5 out of 5 by Tex22 Wonderful Experience
Far and away a exceptional experience. Savannah is an incredible city to visit, the location of the Westin over looking the city directly on the River is just perfect. The water taxi adds so much to the trip. We used the Golf course, great track, the spa, great services, the restaurants and lounges, the pool, everything. Perfect. One more thing that made this an unbelievable trip, shortly after we checked in a yearling bald eagle perched on our balcony. No BS, room 1602 top corner next to the wooded area, we have pictures and video of this once in a life time experience. Take the boat trip to Daufuskie Island, If you are boater you will love this trip.
July 28, 2013
Rated 5 out of 5 by DrMK A Relaxing Stay
I tend not to write reviews, mainly because I actually love staying in hotels of any kind. Also, these reviews are often unhelpful for me because they self-select for whiny, axe-grinding people of which I am neither. Starwood has won my loyalty through high quality rooms, attention to detail, and wonderfully warm hotel experiences. The Westin Savannah took my already high expectations and exceeded all of them.
I planned this trip as a part of much needed vacation due to some stressful months at work. Savannah is a favorite city of my wife and mine, so we stayed for three days during the week. We made sure we made full use of the many things the resort had to offer, including playing tennis, working out in the Fitness Center, hitting some golf balls, lounging poolside with a cold drink, roasting marshmallows for S'Mores at the riverfront fire pit, and using the free river ferry for trips into the historic areas of Savannah for meals and shopping. After our stay, my wife and I walked out more relaxed and happy than we can ever remember leaving any hotel.
Many times my wife and I have left a hotel saying "I would stay here again." This is the first time we said, "We WILL be staying here again." And the next time we do, I would wager to say we will have some extended family members in tow. Our highest compliments to the friendly staff in the Club Area and the kind lady at the Concierge Desk who had many fine suggestions for dinner.
July 27, 2013
Rated 4 out of 5 by MCW901 Food and Beverage
Food was substandard. Had to send back room service food it was unedible. Service at the Aqua Star was horrible. Had to wait for a long time to be seated, hostess was abrupt and condescending, was ignored by the wait staff. Had to serve ourselves drinks. Banquet food was mediocre at best, horrible at it's worst. Will not eat in the hotel again.
July 25, 2013
Rated 4 out of 5 by Mike0601 problems at check-in
When we arrived, there was a mistake in our reservations having us arriving the following day and staying a day later. The staff was somewhat unwilling to attempt to find a room within the facility. My family has been at the Westin yearly for the past 8 years, the last 4 being somewhat problematic. I will say that one of the young concierge attendants was helpful in locating a room at another hotel chain 20 miles away. I missed the whole first day of my conference due to the error. It appeared that I was not the only one having issues as my fellow chiefs of police conference attendees were checking in.
July 25, 2013
Rated 5 out of 5 by FVAtl Very Accommodating
We stay at this hotel every 2 years. The service and upkeep of the hotel always meets our standards. The only inconvenience we have experienced is that the room at check-in is typically not ready, even after 4:00pm. However, the front desk was very accommodating this visit.
July 24, 2013
Rated 5 out of 5 by underhill VP
Food was just ok, i was also a little frustrated i was charged each day a different amount for my kids, ages 6,9,11. Pool service excellent
July 24, 2013
Rated 5 out of 5 by Ashley7 Fabulous Staff!
From first impression to last, every employee I met was warm, professional, and went above and beyond! Samantha, our server at Aqua was an absolute delight and had several wonderful suggestions for our meals, and visit in general. The pool staff were very attentive, as well as the front desk and gift shop employee. Beaufiful facility!
July 22, 2013
Rated 5 out of 5 by WellTraveled2 Beautiful Weekend at the Westin!
This was my 2nd stay at a Westin Hotel and it won't be the last. My husband and I were celebrating our 30th Wedding Anniversary and found everything about the hotel to be excellent— its location, staff, accomodations, food and service! We thoroughly enjoyed our stay ....
Mr/Mrs J. Williams, Decatur, GA
July 22, 2013
Rated 5 out of 5 by Winebabe Beautiful hotel.
This hotel is absolutely gorgeous. It is a beautiful setting with great views. The staff is very accommodating.
July 22, 2013
Rated 5 out of 5 by Steven02 This hotel has great futures
Great location and luxurious ambiance from the lobby to the individual rooms.
Excellent bathrooms with versatile shower heads. The elegant elevators are fast and they are almost all the time available instantly. The view over the river is fascinant and you feel like flying over impresive golf course.
July 20, 2013
Rated 1 out of 5 by RWRTJ Staff & Restaurant/Room Service unsatisfactory
Room service was $60 for 2 small sandwiches. Both were only 1/4 full of meat, you could actually see through the meat on one and there were 3-4 very small pieces of chicken on the other. The air in the room was not properly cooling. At 62 degrees it was still uncomfortable. The shower head had extremely low pressure. The restaurant on the 2nd. floor acted as though that it was inconvient to them that we came in 30 minutes before closing. The rolls were hard as the table and burnt. They were more intested in tryng to close than to serve us. And again spending $40 for poor service. The bar/grill by the pool staff again acted as if we were an inconvience when we tried to order pizza and the oven was broken. Overall for the cost to stay at this Hotel and the quality of food/service was unsatisfactory at the least. I would not recommend this hotel for any furture conferences.
July 18, 2013
Rated 5 out of 5 by ToniCTravelAmeniti1 If you visit Savannah, this is your nirvana!
This is the best property in Savannah. Location is ideal: secluded yet close to everything. The free boat ride to the historical downtown was a breeze that my family enjoyed.
Spg recognition superior: I was upgraded to a huge hospitality suite without asking for one and before my arrival. My platinum amenity was upgraded to full breakfast.
The spa and golf club are great. Service is excellent. This is one of the rare downtown resorts anywhere. If you visit Savannah, this is your nirvana!
July 16, 2013
Rated 1 out of 5 by lambchop1959 Would not recommend this hotel.
Food tray left in room. No cold water in bathroom sink. Check in was supposed to be at 4 o'clock and I was not able to get in my room until around 5 o'clock. I had to be at my daughter's wedding rehearsal at 5: 30. I was rushed to get there on time. No excuse for the price of the rooms.
July 15, 2013
Rated 5 out of 5 by Scottie25 Great experience
The hotel staff was extremely friendly and helpful, hotel was very clean and access to golf, tennis, gym was great. The location is wonderful looking across the river at old Savannah with free water taxis to the shops and restaurants. Food in the restaurant was extremely good ... cudo's to Chef Michel.
July 15, 2013
Rated 5 out of 5 by KBell This resort is beautiful...
We had a great trip. Stayed 1 extra day. The staff was wonderful. Love the bell staff and front desk attendant . As the CEO of my company, I love it when you have All Stars as part of your team. The bellmen were amazing from arrival till our departure on Sunday. Food excellent... We were very disappointed with the reception at the concierge desk on Saturday around 2pm, older lady. No greeting or acknowledgement . She continued to talk to a guest about everything under the sun for at least 20 minutes plus, while we waited to never be spoken to or even given a "I will be with you shortly" or anything.
The bellman on Saturday accessed the situation and stepped in and apologized for inconvenience and gave excellent recommendations, and the direction that we needed.
I trust you to handle this incident accordingly.
Its very sad when your 5 year old little son ask you "why the lady didn't talk to us"
All I could do was smile...
July 15, 2013
Rated 3 out of 5 by SightSeeing Not Worth The Money
The hotel site is what sold us. Compelling pictures and a fantastic write-up. When we arrived, our room was not clean so we were moved to another room. Terrible 1st impression! The pictures we saw online were not inline with standards we were expecting. The money we paid, I thought, would constitute for a memorable occassion. Was I wrong!
July 13, 2013