The Westin New York at Times Square

  • 270 West 43rd Street
  • New York,
  • New York
  • 10036
  • États-Unis
  • Carte

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1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 3.8 out of 5 by 1181 reviewers.
Rated 5 out of 5 by Helpful Staff From check-in to checkout all staff were extremely helpful and friendly. The reception concierge (Tom) was brilliant, making several restaurant recommendations and reservations for us. August 26, 2013
Rated 3 out of 5 by Great hotel with bad staff! This hotel is so beautiful and clean but the staff needs to do a better job taking care of their costumers! August 26, 2013
Rated 5 out of 5 by NY Times Square August Room was clean, bed was very comfortable, location was fantastic. The only flaw was when you needed something (extra blankets, towels, pillows, etc.) it would take multiple phone calls and would finally come after a long wait time. August 24, 2013
Rated 3 out of 5 by Good location, busy area We picked Westin because we are familiar with their standards and wanted to be in Times Square. Great location...easy walk to Times Square and subway system. We also booked the deluxe room because it is a larger size room and traveling with 2 kids we knew we would appreciate the extra square footage. The room was perfect except for the housekeeping service which was spotty at best (candy left on floor from previous guest, hair ties in sink, non replenishment of basic amenities - toilet paper, tissue - not enough towels, light bulbs burnt out, cordless telephone extension not working). Aside from that and one unfriendly concierge, we would stay here again and hope the service will improve. August 24, 2013
Rated 5 out of 5 by Excellent Hotel My daughter and I stayed here August 2013 and had a wonderful stay. The room was comfortable and very roomy. The staff was very nice and efficient. Our only problem was that the refrigerator in the room was full of sodas, water, wine, etc. We wanted to put our own items in and removed some of the items. We put them back in before we left, but were charged for moving items. Apparently, there is a senor in the fridge to monitor any movement. I did contact the hotel and they were going to take them off my bill. I was a shock to see $105.00 worth of refreshments. We would definitely stay here again. The room was so quiet, and the view was amazing. We were on the 43rd floor. August 23, 2013
Rated 1 out of 5 by Unacceptable service and treatment. very unhappy with recent stay at Westin times square, which is one of our preferred firm hotels where many of our employees stay. WiFi never worked during any of my 2 night stay, causing significant issues with my work. I had to go into the office very early on Wednesday morning (around 4:30 am), so on my way out I asked the front desk to cancel my 6:00 wake up call that I had scheduled later that morning. This was never done, as when I returned late Wednesday I had a voicemail saying that I never answered my wake up call and that hotel security would be entering my room. I also had a voicemail regarding a room service delivery for my room, which was impossible since I was at my firm's office working all day. When I checked out, there was a $96 room service charge for something (no idea what) that I never ordered. The front desk gave me attitude about removing the charge, saying it would need to be confirmed with food service, but then finally agreed to tentatively remove it. When I awoke this morning, I had a new invoice in my email, with the charge added back on (with no explanation whatsoever). immediately called the hotel to inquire as to what was going on, but was transferred to two separate extensions in accounting --- I got voicemail each time and the person I left a message with has never called me back. I tried SPG customer care, but tired of listening to the automated menus and gave up. I expect better service, a full explanation and a removal of the unauthorized charge immediately. At this point, it is a total joke for westin times square to consider itself an acceptable business hotel at these prices - more like a tourist dump. August 23, 2013
Rated 3 out of 5 by Experience doesn't match cost Starwood has done an excellent job building a brand and in turn the consumer expectation. Perhaps they ditched the heavenly bed because well...it wasn't heavenly. lack of and location of outlets and lighting makes it extremely inconvenient for two people to get ready at the same time. Bell men were wonderful, helpful & friendly August 21, 2013
Rated 5 out of 5 by Love this hotel I wouldn't stay anywhere else when I visit NYC. It's in a great location and the staff are extremely accomodating & friendly. August 21, 2013
Rated 1 out of 5 by Terrible Internet Service Wi fi internet service in rooms are intermittent and not fast. Stayed 6 nights for a conference and they did not change the bedding every 3 days. August 20, 2013
Rated 4 out of 5 by Very Comfortable Stay I stay at Westin's for the beds and I was not disappointed. The room was a decent size for NYC and it was clean and cool. Times Square is very congested and noisy but you wouldn't know it from the room. I only regret not having time to check out the spa. Also: Very easy access from Newark on the Shuttle bus. Check out Culture Coffee bar if you like espresso. August 20, 2013
Rated 5 out of 5 by Great location, great room, friendliest staff We stayed at the Westin a few weeks ago and it was great. We arrived early and they gave us the option to choose another room or wait for the room we booked. We waited and our room was ready within 15 minutes. We had a deluxe corner room and it was huge. By far one of the biggest rooms I have stayed in. The bed was very comfortable as well. The other aspect that stuck out to me was how friendly the staff was. Everyone was very helpful and polite. I don't think we walked by any staff member who didn't greet us. Sally at the front desk helped us find a fun bar for a night out. The location of the hotel was also great, in walking distance to many things and very accessible to the subway. If I traveled to NYC again, I wouldn't stay anywhere else. August 20, 2013
Rated 4 out of 5 by Where should I eat? This is a great property smack in the center of the theatre district. Some of the rooms were recently renovated. The upper floors have tremendous city views; especially the corner rooms. My only challenge is the availability of onsite food. I wanted a place for dinner on Sunday and wanted to stay in but the only option was room service(the restaurant has limited Sunday hours) or the touristy & not so good restaurants in Times square. This hotel is super duper busy, but the staff handles it well! If you want something quieter & smaller; choose another property. The convenience cant be beat. August 19, 2013
Rated 5 out of 5 by Great family vacation Friendly staff - concierge services especially helpful. Great location. View was wonderful from the room. Short waits for the elevators. Comfy beds. August 19, 2013
Rated 1 out of 5 by Smelly I have stayed at the hotel a few times and I have liked it great location and nice rooms. On this trip we got a suite and the room and everything in it smelled of mildew and the mini bar was broken. When I complained to the front desk they looked at me and did nothing. When I wrote 4 emails to the hotel manager I was given a few points that did not cut it when I sent him a response I did not even get a reply after 3 attempts . The W is more expensive but a bette hotel. Hope the Westin changes there ways. August 18, 2013
Rated 4 out of 5 by nice hotel Very clean and comfortable room and bathroom, quite . Except for the area i felt a little unsafe being at 8th ave, also a police car right in front of the hotel. Maybe next time in NY stay more at the east side. Once in the hotel I felt very safe. Thank you. August 17, 2013
Rated 3 out of 5 by First time stay I travel to NY a lot for work- we have about 40 personal that travel every month for market week and my first time staying here was not as pleasant as I had hoped. Mainly due to my room smelling of some kind of wet mold. The smell was coming from the bathroom and it was very hard to sleep. I arrived rather late from my flight from LA and just wanted to sleep. I waited about 10 minutes just to check in then and was exhausted by the time I got to my room. The smell should Deffinitly be looked at August 14, 2013
Rated 4 out of 5 by Great overall, but a two issues There was hair on the bathrobe and on some of the walls in the bathroom. The Wi-Fi did not work in my room. I could not connect at all. August 13, 2013
Rated 5 out of 5 by Hotel was comfortable and clean, with a friendly staff. I enjoyed my 4 night stay at the hotel. The staff were uniformly courteous and helpful. The room was in great condition, with a super view of Manhattan. The gym was in excellent shape, with high quality equipment. Overall, a wonderful stay at a convenient location. August 13, 2013
Rated 2 out of 5 by Good facility, staffing seriously problematic The hotel itself is fine - attractive and well located. However, there were some serious issues having to do with staff that keep me from being able to recommend the hotel. First - cleanliness was an issue. I noticed, three days into a five-day stay, that on the edge of the duvet where it was hard to see unless you were off to one side that there were old, brownish-red droplet blood stains. Nobody in our party was bleeding or had cut themselves. Who knows how long those were there, and I would not have noticed them if I had not been trying to plug in a charger for a mobile device. (Ew.) Signed up for the email for five days and was told three different stories about billing (1 - that it would be refunded upon checkout, 2 - that it was a charge but would cover three devices, 3 - that it was a charge and was per device) so could only use one mobile device belonging to one person the entire time just to be safe. When asked about this, each staff member referred me to someone else to 'check' what they said, and nobody seemed to know what was going on. We tried to plan tours and such through the conceirge and it was a mess - on the first day of our stay he gave us instructions to the Guggenheim, plotted our metro trip, checked prices of tickets, and sent us on our way. Seemed like a really nice setup, except he sent us to the museum on the ONLY weekday the Guggenheim is closed, which you would think a concierge would know. For the next night, we booked an evening clipper cruise tour and paid at the desk, and had him call in our reservation and print our tickets. Got to the dock and found out he'd made a mistake during his call and made us reservations for the following night, even though our tickets were purchased for that night. It was iffy to see if we could even get on, and stressful, but the tour people were very gracious and helpful in fixing a mistake not of their making. Wanted to print out my boarding pass for my flight home. Sorry, nope, printer in business office in need of service. Booked a shuttle to the airport via the kiosk in the lobby, confirmed it, and thought all was well. The flight I was booked on was showing as being on one day - I confirmed via flight number - but the reservation for ride to the airport was the next day! The hotel charges directly, and the shuttle service could not pick me up or refund me - and Westin would not refund me without refunding my room charges, re-charging for a five-night stay (which if the refund did not go through immediately would have bounced on my card, as my business account has enough to cover my travel but not twice over needlessly), all to refund a shuttle charge. The front desk person was rude about this as well. A very negative experience in terms of what you can expect from employees at what should be a fairly good hotel. On the other hand, if you are just looking for somewhere that is centrally located and you do not care about amenities or staff professionalism, the hotel may suit your needs. August 13, 2013
Rated 5 out of 5 by High standard comfort After a hectic day enjoying the delights of the city, or a tiring day of business, the Westin Times Square provides a comfortable refuge to relax, kick-back, and recharge. August 13, 2013
Rated 5 out of 5 by Stay at Westin The Westin staff was friendly and efficient, the room was a perfect size and extremely clean. We were able to take in a play and dinner in a convenient walking area to the hotel. August 13, 2013
Rated 2 out of 5 by No wireless internet Stayed in June. Wireless signal insufficient in three different rooms. Complained. Staff tried hard and was aware of the problem throughout the hotel. Was promised work would be done on it during the next month. In reliance on this, I stayed for a night in August. Just as bad. If you need WiFi, do not stay here. If you don't need WiFi, it is a wonderful hotel. August 13, 2013
Rated 5 out of 5 by Great location Within walking distance of many restaurants, broadway shows and Times Square. August 12, 2013
Rated 5 out of 5 by Great hotel and location Very nice hotel, with friendly staff. I attended a conference and was surprised by how good the food was during the sessions. Excellent quality meals. August 12, 2013
Rated 5 out of 5 by This hotel is in a great location The Westin was wonderful, the rooms were clean and the best was very comfortable. The location is great for tourist who want to be right in the middle of everything. August 9, 2013
Rated 5 out of 5 by NYC August 2013 I had a great stay. the hotel is centrally located and very accomodating. the rooms are very confortable. August 9, 2013
Rated 4 out of 5 by Great stay for a meeting The staff was very helpful and attentive to my needs and questions. The location was extremely convenient, and the food provided during the meeting was more than I could have expected! I would definitely recommend this hotel. August 9, 2013
Rated 3 out of 5 by Standards have fallen I've stayed at this hotel before and it has always been a great experience. This time the room was not as clean as in the past. Hairs were in the bathtub and water spots on the floor. We asked to have the room re-cleaned, left for 5 hours and returned to a room still dirty. This is disappointing since we always considered this as the best hotel in the Times Square area. August 8, 2013
Rated 3 out of 5 by Middle of The Road I just spent the last 4 days at the Westin Times Square. The internet is horrible at this hotel, good luck trying to browse the Internet. I returned from long day of walking around NYC and found that my room hadn't been cleaned. August 7, 2013
Rated 3 out of 5 by Good for families looking for a good location This is definitely a tourist hotel, and is adequate, but for those used to the high standard of Westin hotels, this may be a disappointment. Location is great if you want to be in Times Square, and the facilities are clean. August 6, 2013
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