The Westin New York at Times Square

  • 270 West 43rd Street
  • New York,
  • New York
  • 10036
  • Stati Uniti
  • Mappa

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Queste informazioni ci consentiranno di individuare le camere più appropriate per il vostro soggiorno, nonché di organizzare al meglio il vostro arrivo.

Fare riferimento ai termini e dettagli della camera per informazioni sui costi per letti a scomparsa e/o ospiti aggiuntivi.

Age Requirement Policy

Guests must be 21 years or older with photo identification to check-in. 

Rated 3.8 out of 5 by 1144 reviewers.
Rated 4 out of 5 by Great overall, but a two issues There was hair on the bathrobe and on some of the walls in the bathroom. The Wi-Fi did not work in my room. I could not connect at all. August 13, 2013
Rated 5 out of 5 by Hotel was comfortable and clean, with a friendly staff. I enjoyed my 4 night stay at the hotel. The staff were uniformly courteous and helpful. The room was in great condition, with a super view of Manhattan. The gym was in excellent shape, with high quality equipment. Overall, a wonderful stay at a convenient location. August 13, 2013
Rated 2 out of 5 by Good facility, staffing seriously problematic The hotel itself is fine - attractive and well located. However, there were some serious issues having to do with staff that keep me from being able to recommend the hotel. First - cleanliness was an issue. I noticed, three days into a five-day stay, that on the edge of the duvet where it was hard to see unless you were off to one side that there were old, brownish-red droplet blood stains. Nobody in our party was bleeding or had cut themselves. Who knows how long those were there, and I would not have noticed them if I had not been trying to plug in a charger for a mobile device. (Ew.) Signed up for the email for five days and was told three different stories about billing (1 - that it would be refunded upon checkout, 2 - that it was a charge but would cover three devices, 3 - that it was a charge and was per device) so could only use one mobile device belonging to one person the entire time just to be safe. When asked about this, each staff member referred me to someone else to 'check' what they said, and nobody seemed to know what was going on. We tried to plan tours and such through the conceirge and it was a mess - on the first day of our stay he gave us instructions to the Guggenheim, plotted our metro trip, checked prices of tickets, and sent us on our way. Seemed like a really nice setup, except he sent us to the museum on the ONLY weekday the Guggenheim is closed, which you would think a concierge would know. For the next night, we booked an evening clipper cruise tour and paid at the desk, and had him call in our reservation and print our tickets. Got to the dock and found out he'd made a mistake during his call and made us reservations for the following night, even though our tickets were purchased for that night. It was iffy to see if we could even get on, and stressful, but the tour people were very gracious and helpful in fixing a mistake not of their making. Wanted to print out my boarding pass for my flight home. Sorry, nope, printer in business office in need of service. Booked a shuttle to the airport via the kiosk in the lobby, confirmed it, and thought all was well. The flight I was booked on was showing as being on one day - I confirmed via flight number - but the reservation for ride to the airport was the next day! The hotel charges directly, and the shuttle service could not pick me up or refund me - and Westin would not refund me without refunding my room charges, re-charging for a five-night stay (which if the refund did not go through immediately would have bounced on my card, as my business account has enough to cover my travel but not twice over needlessly), all to refund a shuttle charge. The front desk person was rude about this as well. A very negative experience in terms of what you can expect from employees at what should be a fairly good hotel. On the other hand, if you are just looking for somewhere that is centrally located and you do not care about amenities or staff professionalism, the hotel may suit your needs. August 13, 2013
Rated 5 out of 5 by High standard comfort After a hectic day enjoying the delights of the city, or a tiring day of business, the Westin Times Square provides a comfortable refuge to relax, kick-back, and recharge. August 13, 2013
Rated 5 out of 5 by Stay at Westin The Westin staff was friendly and efficient, the room was a perfect size and extremely clean. We were able to take in a play and dinner in a convenient walking area to the hotel. August 13, 2013
Rated 2 out of 5 by No wireless internet Stayed in June. Wireless signal insufficient in three different rooms. Complained. Staff tried hard and was aware of the problem throughout the hotel. Was promised work would be done on it during the next month. In reliance on this, I stayed for a night in August. Just as bad. If you need WiFi, do not stay here. If you don't need WiFi, it is a wonderful hotel. August 13, 2013
Rated 5 out of 5 by Great location Within walking distance of many restaurants, broadway shows and Times Square. August 12, 2013
Rated 5 out of 5 by Great hotel and location Very nice hotel, with friendly staff. I attended a conference and was surprised by how good the food was during the sessions. Excellent quality meals. August 12, 2013
Rated 5 out of 5 by This hotel is in a great location The Westin was wonderful, the rooms were clean and the best was very comfortable. The location is great for tourist who want to be right in the middle of everything. August 9, 2013
Rated 5 out of 5 by NYC August 2013 I had a great stay. the hotel is centrally located and very accomodating. the rooms are very confortable. August 9, 2013
Rated 4 out of 5 by Great stay for a meeting The staff was very helpful and attentive to my needs and questions. The location was extremely convenient, and the food provided during the meeting was more than I could have expected! I would definitely recommend this hotel. August 9, 2013
Rated 3 out of 5 by Standards have fallen I've stayed at this hotel before and it has always been a great experience. This time the room was not as clean as in the past. Hairs were in the bathtub and water spots on the floor. We asked to have the room re-cleaned, left for 5 hours and returned to a room still dirty. This is disappointing since we always considered this as the best hotel in the Times Square area. August 8, 2013
Rated 3 out of 5 by Middle of The Road I just spent the last 4 days at the Westin Times Square. The internet is horrible at this hotel, good luck trying to browse the Internet. I returned from long day of walking around NYC and found that my room hadn't been cleaned. August 7, 2013
Rated 3 out of 5 by Good for families looking for a good location This is definitely a tourist hotel, and is adequate, but for those used to the high standard of Westin hotels, this may be a disappointment. Location is great if you want to be in Times Square, and the facilities are clean. August 6, 2013
Rated 5 out of 5 by Westin NYC @ Times Square Luxurious, clean room! Very accommodating staff e.g. early check-in, late check-out, very friendly staff e.g. Front Desk, Concierge, Bellman. Perfect location for Manhattan. August 6, 2013
Rated 4 out of 5 by Ms. Location was great for our stay in NYC. There was an issue with the A/C. We reported it and it was promptly fixed. This was our fourth stay at this Westin and I'm sure not our last. Thank You August 5, 2013
Rated 3 out of 5 by Westin August 2013 Facility was nice, but I cannot believe there were 3 separate entities at the front desk-SPG,Westin,Concierge- that did not have linked databases. No front desk help at all after 10(that I could see).. August 5, 2013
Rated 2 out of 5 by No Value Overall, a disappointing experience. Check-in took almost 30 minutes as there was only one check-in agent all by himself. He was very overwhelmed, I felt bad for him. Room was quiet, had no view, tiny window, I asked for higher floor/view in my reservation request and did not get it. Room service was fast and efficient, but the shrimp salad was just awful. Old lettuce, the shrimp looked old as well, and it was literally drowned in dressing. And cost was over $60 (I got a cup of soup and a soda as well). The bed was very nice and comfortable. At check out in the AM the desk agent was texting on his cell phone as he checked me out. Yikes. The location is good if you want to be near Times Square. But I personally won't be back. August 5, 2013
Rated 2 out of 5 by This hotel needs improvements I couldn't get assistance from the front desk because no one answered the phone. My room wasn't cleaned the entire time I stayed there. I never received fresh towels without calling multiple times to request them. I asked for an extra blanket they brought a sheet. I'm extremely disappointed with this property considering the amount of money I sent. We were there for business and I was late for important meeting because I had to keep waiting for clean towels every morning. August 5, 2013
Rated 3 out of 5 by This hotel is in a great location. I have been staying here for a number of years and never really see a change in decor. The bathroom tiles and doors never seem clean (rven if they are). However, the comfor of the beds cannot be matched. The bell service is great as well and it is also very quiet given its proximity to Times Square. August 3, 2013
Rated 3 out of 5 by On Line with the price Good clean in the rooms Spectacular location Staff frienly August 2, 2013
Rated 5 out of 5 by Great place to stay in NYC! I am a frequent visitor to NYC and The Westin Times Square is a refuge in the city. The staff is attentive and accomodating, insuring that your time in NYC as well as the hotel is a superb experience. The facilities are excellent, with a nicely appointed large new fitnesss facility and most rooms freshly redone. The location is certral to all the action of NYC, yet quiet and comfy and just far enough away to relax. Lastly, if there is ever an issue, you can be assured that everyone will work tirelessly to insure all is perfect. Outstanding! August 1, 2013
Rated 4 out of 5 by Fantastic Location - Love this location. Hotel was great, clean and comfortable. Only down side is the Internet worked very poorly. The connection was very slow and kicked you off the network constantly. I literally called the help desk 6 times. That was a drag, but other than that, the Hotel was fantastic. Location right in the middle of all of the action. Pricey, but worth it..no taxi bills. FIX THE INTERNET! July 29, 2013
Rated 5 out of 5 by Internet Access I had problems with the wireless internet access. My iPhone would not pick up the wireless and reception on the phone was not very good unless standing by the window. However, overall, my stay was wonderful with a great staff and facility. July 29, 2013
Rated 3 out of 5 by Stay At Westin NY Times Square My wife and I booked our first anniversary at the westing times square. From the moment we checked in the place looked old on theinside, not new and modern like the pictures on the website. I booked a premium room high up from the street so we could sleep without noise and traffic. The room next door had several little kids that were making loud noises until 1 am. Internet, that was supposed to be included with the exhorbitent cost of the room, could only be accessed by amethod that would charge you for he service eventhough it was supposed to be included. Thus got cleared up 2 days before we were supposed to leave (how many others have gotten stuck for this charge?). Even though we had a premium room, there was no continental breakfast included (i guess $400.00 a night is not enough to buy doughnuts and juice). The staff did not point out the amenities of the hotel so we were left to find out what was there for ourselves. I would not come back to this hotel nor would i recommend it to anyone. My stay was for a week from tuesday to saturday so there were not huge crowds that it could be blamed on. July 28, 2013
Rated 5 out of 5 by Excellent stay! The staff is excellent and you cannot beat the location! July 26, 2013
Rated 5 out of 5 by AMAZING SERVICE! From the moment we checked in we were thrilled with this hotel. The room was beautiful! Sleek, modern, and very comfortable. I was most impressed with Sally, our front desk representative. Friendly, courteous, and went out of her way to make us feel welcome. Sally was AWESOME. I plan on returning in the future and will definitely stay here. not only because our room was wonderful but because you are wise enough to hire people of her caliber. July 26, 2013
Rated 3 out of 5 by Wifi in room not reliable and lots of street noise I tried to use the wifi everyday and even spoke to hotel tech department but wifi never really worked. You could connect but then you would be disconnected almost immediately. As for the street noise, 42nd street is very busy with sirens all night and cop whistling all day, with horns thrown in sporadically. Not surprising for NYC though... July 25, 2013
Rated 5 out of 5 by Great Stay!! Geat Staff My wife and I were thoroughly impressed with the facilities and staff at the Westin Times Square. The staff we encountered the most were security personnel. That sounds bad, but the fact is, they greeted us every time we entered the hotel and sometimes the elevator. I'm sure their intent was to manage keeping out unwanted people, which they did. They were totally polite and professional and it was a pleasure interacting with them. I also was in contact with housekeeping and the concierge and both were outstanding. It will be my pleasure to recommend this property to family and friends and I will most definitely consider a return visit July 18, 2013
Rated 5 out of 5 by Westin at Times Square The Westin is located in the Times Square area with taxis street side and a subway stop across the street. Our corner room had a fantastic view of the Hudson River although you could still hear sirens throughout the night even though we were on the 37th floor. But that is NYC! Staff friendly and helpful. It was an enjoyable two night stay. July 18, 2013
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