Rated 5 out of 5 by Repulsed Great Hotel
I stay here regularly and am always very satisfied.
August 25, 2014
Rated 5 out of 5 by HWW1 Good conference hotel
Stayed for five days for a conference. Comfortable, clean well-equipped room. Hotel has the amenities I expect
August 19, 2014
Rated 4 out of 5 by MEWB Nice Hotel
Good location, nice lobby and rooms. Need to offer more room service food options.
August 22, 2014
Rated 4 out of 5 by Gwen25 Hospitality a definite plus
The staff are more than gracious and want to make your stay as pleasant as possible.From housekeeping to the front desk, from the restaurant and lobby bar staff to the bellman and parking vallet, they were warm, helpful, and hospitable.
July 29, 2014
Rated 3 out of 5 by JohnnyCA Noisy room on 4th floor
Leo, this was my worst stay ever - not well rested at all because of noise outside my windows that appeared to be from your ventilation system. When I first checked into my room 424 I noticed the loud buzz immediately. However, I neglected to ask for another room assuming it would become 'white noise' to me and I would be able to ignore it. Boy, was I wrong.
March 14, 2013
Rated 4 out of 5 by Sumoboy3 Key Location
Beautifully designed hotel located perfectly for attending conferences and for exploring the Queen City and it's surroundings!
August 17, 2014
Rated 4 out of 5 by Yellowjacket Great location
This is located a short walk from the center of town and from Bank America field. The beds was one of the most comfortable I had ever slept in at a hotel. The only negative was that it was a bit loud in the guest room. We could hear noise from the hall and neighboring rooms. This was a college football weekend, so this can probably be considered an anomaly.
December 5, 2012
Rated 4 out of 5 by Mary1062 good hotel
Great location - easy to get to and from most places in Charlotte. Room was large and bed was comfortable. Self-parking was convenient once you learned about it but you need to ask. There should be more information about self-parking on the website. Food was good but expensive.
July 14, 2014
Rated 4 out of 5 by Yelsew Better'n Super 8
Nice rooms and meeting facilities; was a little taken aback by the parking fee (I didn't recall seeing anything about it in any registration information); food and beverage prices at the hotel and associated vendors seemed a bit high, but I haven't been to Charlotte in a while and was not that familiar with the local cost scale.
June 2, 2014
Rated 3 out of 5 by huckie63 problem with reservation
I was told at the time of my reservation that my coworker and I would receive 2 beds. When we arrived we were told we had a king bed. I was not told at the time of the reservation that this could occur or I would have looked for another hotel. Thus, I felt we overpaid for a hotel that forced me to sleep on a cot. The room itself was very clean and nice.
October 6, 2013
Rated 5 out of 5 by ron2you 2nd try is good
I think this was my 2nd stay at the Westin Charlotte.. starting with the responsive valet team, stay is again pleasant with friendly staff, comfortable accommodations and a great view of Charlotte.
I appreciated the suite upgrade this time, nice view from 1902/4 which provided a nice place to work for a few hours before catching some Zzz's on Heaven..
March 6, 2013
Rated 4 out of 5 by Oddsetcrack Central business oriented hotel
Given the uptown location and its professional staff, the hotel is perfect for business travellers to Charlotte. Rooms are clean and comfortable, the gym is well-equipped.
August 9, 2014
Rated 2 out of 5 Housekeeping was substandard
The housekeeping staff seemed overwhelmed. The first day, i never received service. The second and thrid nights the service was not the standard expected for the Westn Brand. There was trash on the floor. The beds were not made properly. Towels and other items were not refreshed and/or replaced. The worst experience I have ever had a a starwood hotel.
February 20, 2013
Rated 4 out of 5 by ScienceTeacher Clean hotel
Nice location, within walking distance of several restaurants and attractions. I just can't understand why they do not have microwaves in their rooms. I had no way of heating up my coffeee when it got below my desired temperature, nor my leftovers from dinner the night before. I had to be creative and use the hair dryer to warm up a piece of pizza!!!
November 11, 2013
Rated 2 out of 5 by Smitty The hotel has both good and needs improvement features
The first feature that I would like to discuss is the resturant which is excellent. It is rather expensive but the quality of the food was excellent. If I return during my usual returing date will be because of the resturant and my waiter which was Gab. He was excellent and went well above in service. I have been dealing with him for several years. What an excellent worker you have employed. Now for the other things that I need to discuss is the high incidental cost. The ice machine on the floor was not working which put me at a disadvantage due to the fact that I am on medication and I need to keep things on ice. Every time I needed ice I had to go to the fifth floor. Please correct this matter before next year. Now that I know about the incidentals and have gotten over the initial shock I am okay but why should a person paying cash be penalize more than one using the credit card.The incidentals should be the smae for credit or cash.
March 4, 2013
Rated 5 out of 5 by Stephie82 Great location
This Westin exceeded my expectations. I brought a group to this hotel--I received great feedback about the facility, service, and location. The hotel is within walking distance of restaurants to satisfy every cuisine and price point. The rooms and the views also made our stays extremely comfortable.
June 26, 2014
Rated 3 out of 5 by unhappyNSTA We were told they overbooked and had no room for us
After teaching all day and driving 4!/2 hrs to arrive at 10PM only to be told that the hotel had overbooked and no room was available is absolutely unacceptable. The desk clerk told us that a cot in a lounge was available - unacceptable. Then he said a room would be provided in another hotel and we would be "walked" over. Instead. we were placed into a car and driven to a location that was on the outskirts of the city..it was nearly midnight before we got to bed. We then had to wake up at 5:30 to catch a ride back at 6:30 so that we could finish our registration for the NSTA and attend meetings. We had to leave our bags in the lobby and wait for a room to be ready the next day..All of this made our first day totally unacceptable. The rest of our stay was very nice, but this should not have happened. How can you overbook your hotel. Do you not know how many rooms are in the building? Therefore, I will not recommend your hotel to anyone.
November 10, 2013
Rated 5 out of 5 by Jamison62 Excellent Service
I had the pleasure of staying at the beautiful Charlotte Westin Hotel July 10 -15, 2013. I was greeted at door by the friendly valet personnel. The front desk staff: Kimberly, Nicole, Chelsea, Melissa, Sheena, Jessica and Patrick were "outstanding". Each day they greeted me with bright smiles, kind words and great enthusiasm. GREAT FRONT DEST STAFF!
July 17, 2013
Rated 5 out of 5 by EdJr1 Great location etc
hotel very well,food was very good,service was excellent. The only drawback was the price of the cocktails where way over the top even for a resort hotell! $19.00 for adrink of Blantons that sells for $80.a quart is way out out of line.I used yhe bar service as is refleckted in my bill but isaw a lot of other guest getting drinks out of their rooms.
September 6, 2012
Rated 3 out of 5 by Colin150 Good, not great
Staff was tremendous. Our rooms trash can was not emptied from previous guests, and I don't care for seeing someone else's used Q Tips. Shower had hair in it as well. Also, I have stayed at other Westins and found this one to be particulaly noisy. It seems like I could hear stuff going on in the rooms next door more than I have ever been able to.
August 11, 2013
Rated 3 out of 5 by OctoberXXX Disappointed
Clearly identified criteria to describe room and type of accommodations would be helpful. If a customer requests two double beds months in advance of arrival, notification that the request cannot be honored should be timely and clearly delineated.
July 19, 2014
Rated 5 out of 5 by Ann73 Check-In delay
Experienced a big delay in getting checked in on Sunday afternoon for a conference of 11,500 women. Appeared that all maid staff was not in place to take care of rooms in a timely manner. All other areas of the hotel experience was tops.
July 21, 2014
Rated 5 out of 5 by razzmatazz27 Outstanding Hotel
This was another great experience for us. This hotel has everything with first-class standards. I look forward to my next stay there.
August 11, 2014
Rated 3 out of 5 by Barb65 Service Disappointing
Housekeeping showed up at 3:45pm second day of stay to finally clean room but was unable to because I needed to get ready for an event. Final bill was only available on plain white paper with no logo. This is unacceptable for business travelers who have to put in for reimbursements. Coffee shop in lobby closes at 1:30pm....very disappointing.
June 27, 2013
Rated 4 out of 5 by Bonniebnd Mixed review
The room was nice and comfortable and modern.Hated looking at two dark spots in the carpeting and the walls were thin...could hear housekeeping and other guests quite clearly. Also the restaurant's menu is mediocre and needs a better selection. My server had a flat personality and could not be found on two occasions when I needed assistance.
July 1, 2013
Rated 4 out of 5 by SYCanada Quite enjoyed my stay
Stayed here for 3 weeks on business, was pretty happy overall
Quite a decent gym, room service, front desk service, and convenient black cabs outside the lobby, plus a starbucks in the lobby was a godsend
Lobby /front desk wait got pretty busy at random times, and the room service menu was a bit uninspired compared to other SPG properties
August 19, 2013
Rated 2 out of 5 by GorL Disappointed
I was very disappointed in the room. The mattress and pillow were very uncomfortable. The carpet was fraying in the room and several places throughout the hotel. This Westin was moderate at best.
Definitely not worth the money.
July 22, 2014
Rated 4 out of 5 by MLM3 The hotel has helpful staff
We were with a large group and they had our rooms ready to check in at 8:30 in the morning. The hotel manager also helped by making some phone calls as to where all of our meetings were actually being held (at convention center) and which rooms. Wonderful and friendly staff. Would highly recommend and look forward to staying there again.
November 26, 2013
Rated 3 out of 5 by Ned65 Nice Hotel
This was a nice hotel and average for the price range. Room was comfortable, relatively clean, but safe was locked when I got the room so I had to be there when security opened the safe. I didn't have much time in my room so that was inconvenient and seemed they were making their problem mine. General facilities were nice and functional.
August 23, 2013
Rated 5 out of 5 by Diddy Great time!
While staying here, I was attending the AQS show and when the day was done, I came back for food, comfort and relaxation. Everything was superb. Nothing I would change.
August 4, 2014