Rated 5 out of 5 by AM08 Nice Hotel
We stayed here for an on-site conference. The rooms were comfortable and quiet and the front desk staff very helpful. The catered food was very good. I do wish the Starbucks was open more hours. Great job!
July 15, 2014
Rated 3 out of 5 by Ron2645 The beds were hard to sleep in
I was in room 2307. The bed next to the window was broken down and my sleep was poor. After two nights I tried the other queen bed and it was a little better. I remember advertising which claimed the best mattresses for a heavenly sleep. Guess my room didn't come with that feature. It would be a good idea to change out those mattresses for future guests. Everything else was great.
March 24, 2014
Rated 5 out of 5 by Stephie82 Great location
This Westin exceeded my expectations. I brought a group to this hotel--I received great feedback about the facility, service, and location. The hotel is within walking distance of restaurants to satisfy every cuisine and price point. The rooms and the views also made our stays extremely comfortable.
June 26, 2014
Rated 2 out of 5 by jane50 The hotel is must be struggling
No one came to my room for housekeeping and when I called to ask for a few things like coffee cups and my trash removed the housekeeping supervisor showed up overwhelmed and confused. He told me they had a new supervisor and they did not staff enough housekeeping staff to service all the rooms. This ended up being the theme for my whole stay hearing complaints from staff at various points during my stay.
February 27, 2013
Rated 4 out of 5 by penny42 AKA Conference
The biggest problem was waiting for the room to be ready for occupancy. There should have been more staff for the volume of people attending the conference.
July 19, 2014
Rated 5 out of 5 by kjonthego Great Experience
Great Experience. The only problem was my room key was deactivated and it took over 30 minutes to get help. Also the food is over priced.
July 21, 2014
Rated 5 out of 5 by Redd9063 Beautiful
The hotel is beautiful. I love the "smell". Too bad I couldn't find a cleaning attendant to get more shampoo and conditioner on the morning of my departure. (I was wanting extra to take home, no big deal) The gentleman working in the bar was very nice and attentive. I will brag about your beautiful hotel. I was here for a short time and did not get to experience downtown and all Charlotte has to offer.
September 3, 2013
Rated 5 out of 5 by min14 This hotel has great features
The hotel location was ideal for exploring Charlotte. We were able to walk to the downtown locations and were moments away from the freeway to explore outside the downtown Charlotte area.
July 15, 2014
Rated 5 out of 5 by Dieter21 First time in Downtown Charlotte NC
What a great property, excellent staff, food and meeting facilities. Easy walking distance to attractions, shopping and restaurants...what more could you want for a business convention.
July 15, 2014
Rated 4 out of 5 by kir123 travele
smoking room safe did not work no coffee in room second day lots of hassles coffee shop people fabulous front desk great chececk I too long room care mediocore mjaids nice you need some help!!!!
July 14, 2014
Rated 5 out of 5 by Portia Delightful stay
After reading some of the posts I was nervous. But, our stay was terrific, room clean and comfortable. Great view of the city. Security swiftly came when we called to let us in our room, with keys inside. Just wish we had access to a free refrigerator to keep our food in. Didn't want to pay for the key to unlock the fridge. That to me sounds like "how do we get an extra buck?" But overall, wonderful.
April 18, 2012
Rated 3 out of 5 by Sierra2014 westin is always a favorite
As always the heavenly bed was awesome
July 27, 2014
Rated 5 out of 5 by Joan Perfect stay
We enjoyed our stay at the Westin. The staff was extremely helpful. For example we were there to attend a wedding and a staff member called a local beauty salon and booked me an apptmt to ha ve my hair done with only a few hours notice for the wedding that day. We chose your hotel as it said dog friendly and it certainly was, down to a cozy bed and dog bowls. We will choose Westins again. Al & Joan
March 25, 2013
Rated 3 out of 5 by jrlinds2001 Not the Quality of other Westins
The staff were not very helpful when presented with questions. They actually had our reservation as cancelled when we got there and acted like we somehow cancelled it. The luggage attendants were actually the nicest people there. They didn't even ask me if I was an SPG member (I am Gold) so I had to ask for either free internet or points. No one cleaned our room and 3 hours after my phone call to the front desk about this, they showed up with towels (we had just showered and not available to let them in to clean). The hotel room was generally clean when we got there but we only had access to less than 10 TV channels. Not only did we not receive ANY SPG recognition but my husband was being inducted as an ACC Legend that weekend. He wasn't even recognized by the staff. They acted like they had no idea who the Legends were at the hotel. Bottom line, didn't feel appreciated or very welcomed.
December 9, 2013
Rated 2 out of 5 by larry1425 customer service
When checking in I was met with what I considered to be disrespect and disregard for me as the customer. There were three possibly four of us to share a room. I was told that even though I had requested two double beds, only one king bed room was available. Then the manager when I requested to speak with him, replied to me that he could offer me sheets and pillows but nothing else except paying for an additional room at the same cost. I asked for rollaway beads and was told they did not have them, yet for two days after that on at least two occasions say beds being rolled down the halls to other rooms. I asked that if double room became available could we move into another room after the first night. I was told no, however the next day others came in and were given rooms with double beds without a problem. Therefore I ended up having to pay for two rooms for 7 days which was not in my budget. I received no prior notification so I could have made other arrangements then I was treated very rudely by the hotel staff and the manager. Costing me twice as much for lodging that I was not prepared to pay. I have stayed at this hotel before but do not intend to stay again.
July 21, 2014
Rated 3 out of 5 by rannj Westin "not so heavenly"
Was expecting a lot more for the price we paid to stay at this hotel. The beds were just OK, the worst part was there was no hot water for the showers turned all the way up it was barely luke warm, and no water pressure to boot. If I could have fit in the sink to take a bath it would have been hot so I know they have the water just don't supply it to the showers. I would not recommend this hotel!
December 16, 2013
Rated 1 out of 5 by surprisingdisappointed123 horrible service
THIS WAS THE WORSE EXPERIENCE EVER AT A HOTEL. LARGE CONVENTION IN TOWN AND STAFF WAS OBVIOUSLY NOT ADEQUATELY PREPARED. DID NOT RECEIVE ROOM REQUESTED AND NO ARRANGEMENGS WERE MADE TO ACCOMODATE.
July 13, 2014
Rated 5 out of 5 by Aaf1024 Luxury and value
Attended a large meeting here of 600+ people from across the U.S. Space and food were excellent. Couldn't be more impressed! This was the best meeting hotel I've stayed at in the last 10 years!
July 13, 2014
Rated 4 out of 5 by Lolo14 Staff was exceptional
Stayed at hotel for conference. Staff was exceptional, food was very good. I was disappointed in the rooms as the carpet had multiple stains and the walls dirtty. It was hard to adjust the air in the rooms.
July 11, 2014
Rated 4 out of 5 by Jack One thing for correction
I paid the valet $25 for a car wash and the next day it was not washed and the guys paid were not working to refund the payment.
Also, breakfast at 630 am was super slow. I ordered the granola, yogurt, and berries with coffee. With only 4 tables occupied it took 20 minutes to bring a plate with the items separated on it - pretty presentation but why so long when others were getting the buffet?
March 20, 2013
Rated 3 out of 5 by shelly111 restaurant and front desk need to get its act together
The rooms are nice and clean and comfortable, the people friendly, but the restaurant was not very good and the front desk could not figure out how to make sure that the breakfast free package was communicated to the restaurant, even after I specifically asked them to make sure that I wouldn't be charged, a huge charge still showed up on my bill. They clearly did not know what they were doing.
February 20, 2013
Rated 4 out of 5 by Steph52 Great location!
The location was great! You can walk to lots of restaurants and pubs! The bar at the Westin is very overpriced. Also a 5 star hotel does not make you pay for internet. I found that ridiculous! I refused to pay and simply walked to the Panera. Also I was very disappointed that the cleaners dump the recycling and trash all together. When I asked about this she said someone goes through it-I bet!
February 9, 2013
Rated 5 out of 5 by marymac51 the staff wet above and beyond to help its guests.
the food during the NAO conference was exceptional. the staff was very helpful and cheerful. I appreciate all they did, including the IT staff, to make our conference memorable.
July 13, 2014
Rated 5 out of 5 by DollarBill60 Outstanding hotel
Great hotel within the city. The rooms are outstanding and comfortable.
July 23, 2014
Rated 4 out of 5 by Yelsew Better'n Super 8
Nice rooms and meeting facilities; was a little taken aback by the parking fee (I didn't recall seeing anything about it in any registration information); food and beverage prices at the hotel and associated vendors seemed a bit high, but I haven't been to Charlotte in a while and was not that familiar with the local cost scale.
June 2, 2014
Rated 4 out of 5 by southofboston One show stopper
The room was very good. I especially liked the two bottles of water. But everything was overshadowed by the fact that my shower did did not work. I can't recommend a hotel when the shower didn't work.
July 9, 2014
Rated 4 out of 5 by TG0827 Hotel Charlotte
I enjoyed my room greatly, my only issue is I am a very picky eater so the unique foods on the menu leave it hard for me to find something that I would eat within the hotel other than soup and salad.
July 9, 2014
Rated 5 out of 5 by SEM35 This hotel has a great staff
I was very impressed with the staff and overall look of the hotel.
July 22, 2014
Rated 3 out of 5 by tadgreen Are you reading my survey responses?
I'll comment again, as I have before, but I have no idea if you're receiving this feedback. I don't get responses so who knows. But, here goes.
Again, brushed my teeth with warm water. Why can't you get your water regulated at this hotel so that the cold tap produces cold water?? This happens every time I'm there, regardless of the room.
There was no SPG recognition. Papers no longer delivered to my door in the morning? No free water in my room? I even left a message for management regarding this and got no response. It seems that all the housekeeping service does is make the bed each day. I just felt like a regular guest and if there is no SPG recognition or extra perks, there are a lot of other hotels in Charlotte I could stay at.
Each time I return to your hotel (which is pretty regular) my satisfaction is less and less. I hope you hear this and that you're paying attention to your customers.
August 10, 2013
Rated 5 out of 5 by GMP13 Great Stay at The Westin Charlotte!
I was so impressed with the property itself as a whole - extremely clean, beautiful and extremely comfortable. The staff was extremely courteous, friendly and helpful with providing assistance when needed. I would HIGHLY recommend this property.
June 30, 2014