The Westin Boston Waterfront

  • 425 Summer Street
  • Boston,
  • Massachusetts
  • 02210
  • Estados Unidos
  • Mapa

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Rated 4.1 out of 5 by 534 reviewers.
Rated 3 out of 5 by Wonderful Staff - Average Stay This hotel was not impressive yet expensive. My room was adequate not elegant. Staff expressed concerns about bathroom that was not exactly clean, lack of a guest robe, and a bathroom fan that was not doing a great job - but nothing was done to rectify situation. The issues were minor so I stayed in the same room. Heavenly beds are good if you like a bed with little support - if you like a firm bed, forget about it. I do have to say that Matthew and Sarah at the front desk were great. Beware of the parking - if you miss the sign for self parking (maybe it was us) you can end up going around Boston in circles - very frustrating. This hotel is away from town - this is nice if you want a quiet spot. We were on the 16th floor with a nice view and no noise. That is a plus. I would recommend asking front desk staff for information versus concierge - no real help there. If you know Boston this place is a good stay. If you are a tourist or someone unused to Boston area, you may want to stay in a more convenient location. It is a short walk to everything yet close to nothing. August 21, 2013
Rated 5 out of 5 by Excellent hotel This has been an excellent stay. The beds were comfortable and the room were clean and tidy. It's much better than the hotels in downtown . The staff who checked me in was excellent and I think her name was Sandra. August 18, 2012
Rated 3 out of 5 by Attention to Detail In my room the cordless phone did not work and the alarm radio did not have the time backlight that worked. I reported both ot the issues to the front desk but te problems were not solved. April 30, 2014
Rated 4 out of 5 by Great hotel with excellent guest services staff Hotel guest staff (in particular Matt) are great. Hotel is near several great waterfront restaurants and public transportation. Location is ideal if you prefer to be away from the hustle and bustle of downtown. September 13, 2013
Rated 2 out of 5 by Not great sub-par for a Westin, staff was uninterested in helping and generally distracted, I hope to not stay here again. June 27, 2014
Rated 5 out of 5 by Fantastic Experience I was so impressed with my stay at the Westin Boston Waterfront. It was a very comfortable stay in a lovely room. The staff were outstanding and very helpful. I would highly recommend this hotel. April 4, 2014
Rated 5 out of 5 by Another great stay! I've been traveling to this hotel for the past year for business, and the staff has always been very helpful and polite. My 2014 stays are already being booked to continue going here. Keep up the good work! November 8, 2013
Rated 5 out of 5 by Excellent Service The staff from outside the hotel to the front desk people to the housekeeping personnel were all excellent. They were friendly and courteous and even remembered you and names also. Was a very enjoyable stay November 1, 2013
Rated 5 out of 5 by Conference guest I truely enjoyed my stay. I took advantage of the use of exercise clothes and really had a very easy time getting in exercise while there for business. The registration staff were very friendly and helpful. October 6, 2013
Rated 5 out of 5 by Great location and staff I stayed at this location several years ago and I am glad we choose to come back. The area has definitely grown and offered much more to choose from recently. The staff is always top notch customer service. September 3, 2013
Rated 5 out of 5 by Lovely, very clean hotel with superior staff So nice to be so convenient to the convention center and in a really great hotel. good workout room, good food at restaurants, very accomodating staff.Complimentary bottles of water daily which is a rarity. November 3, 2012
Rated 4 out of 5 by very busy hotel I have never stayed at a Hotel that was that busy, hour wait for a cab, 1/2 hour wait for breakfast? Pool was cold and the hot tub was out of order, fitness center was good. Room was clean and comfortable. November 12, 2012
Rated 4 out of 5 by Best Convention Center Hotel You can't beat the location and the proximity to great restaurants along the harbor made eating out an easy task. June 24, 2014
Rated 5 out of 5 by Great Hotel This was the first time we stayed at Westin Boston but I would stay there again. The food was excellent and the staff was most helpful. I felt like I was the most important person staying at the hotel. November 6, 2012
Rated 4 out of 5 by Hotel Room Cleaning I recommend individuals should carefully inspect their rooms to verify the room has been cleaned from the prior resident. On the second night of my stay I found dirty underware under the room ottoman. August 13, 2012
Rated 5 out of 5 by Great Stay The staff was very nice and responsive. Room was comfortable and very clean. Great experience overall. June 23, 2014
Rated 5 out of 5 by Hospitality As usual the attention to detail and the friendly staff and support personnel were outstanding. June 23, 2014
Rated 5 out of 5 by Great customer service The staff was warm and welcoming, going out of their way to address one. The rooms were clean and comfortable and the beds and linens made for a very comfortable nights stay. April 6, 2014
Rated 5 out of 5 by great facility Location is perfect for just about any activity. Really nice hotel! July 1, 2014
Rated 4 out of 5 by Conference Hotel Its great for conference, but its expensive to visit Boston. You need more rooms with king bed and a Spa. The lady concierge was nice but the people in the front desk need to smile more. October 17, 2012
Rated 5 out of 5 by Great Stay Held our Annual Convention June 25-28, 2014. Would highly recommend. June 30, 2014
Rated 4 out of 5 by Convention Center Convenience! Excellent location if attending a conference at the convention center. Close to "T". My only negative comment is that there was insufficient desk staff to check in guests! April 7, 2014
Rated 5 out of 5 by Friendly hotel Very nice hotel. Friendly and accommodating staff When the pool was closed due to an accident, We were given an option to use the pool at a nearby hotel. We appreciate this very much November 21, 2012
Rated 5 out of 5 by The staff at this hotel were fabulous. We found the hotel to be clean even for our baby to be safe. The hotel staff were very friendly and so helpful. We would highly recommend this hotel. May 10, 2014
Rated 5 out of 5 by Great hotel This hotel is very well maintained, clean rooms, comfortable beds and all the necessary amenities. It is in a good location for restaurants, easy to find and convenient to the city. December 5, 2012
Rated 4 out of 5 by Water Heavenly bed heavenly after long day of meetings. Rain shower enjoyable, linens soft and luxurious. June 16, 2014
Rated 5 out of 5 by High End & Pet Friendly Very high end hotel and great accomodations. Best of all they are pet friendly...and really are. They took care of all our needs and our golden retriever Casper. Great service. November 27, 2012
Rated 1 out of 5 by Bland Evertyhing was bland... from the room to the gym to the food to the staff. June 23, 2014
Rated 5 out of 5 by Lovely week at the Westin Boston Waterfront I was there for a week for a biz meeting and had a lovely time. The staff were all super nice and efficient, the food was quite good, and the atmosphere pleasant. Thank you! November 20, 2013
Rated 5 out of 5 by Calm in the midst of a storm... As always, an outstanding visit with amazingly friendly staff. Despite the effects of Hurricane Sandy, the staff was professional, soothing and very much on top of things. November 4, 2012
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