Rated 5 out of 5 by CathyIV This hotel has wonderful staff
The staff is courteous, helpful and pleasant. The front desk especially Wilson was so helpful.. He was great.
November 11, 2013
Rated 5 out of 5 by rlwnm excellent staff!
I had special requests for staff support while there, on several fronts; they were simply terrific. thanks
November 12, 2013
Rated 5 out of 5 by Lovestotravel Boston is great
Nice Westin in an excellent location. Close enough to historical Boston but far enough away to be a bit more peaceful. Starbucks in lobby was great.
September 17, 2012
Rated 5 out of 5 by Lilly3 Very Comfortable Stay
My room was very comfortable and the staff were very helpful and polite. Food was good and it has a great location. Would stay here again.
July 22, 2012
Rated 5 out of 5 by BobZ your gateway to the new Boston waterfront....
walk out the hotel's front door and discover the new entertainment district with fabulous restaurants and great waterviews of the harbor!
July 30, 2012
Rated 5 out of 5 by Lui1709 Great hotel
Just wish they would have a stocked mini bar
In the room. Specially for a hotel of this category. But everything else what's execellent.
December 14, 2012
Rated 2 out of 5 by LPG134252345 Sheets
Sheets were stiff as boards!
December 15, 2013
Rated 5 out of 5 by JS24 Great Gym and Service
Front Desk Manager made accomodations for me that were above and beyond.
Excellent room and gym facilities were great.
July 17, 2012
Rated 5 out of 5 by ASTRO1 ASTRO1
The staff was very accommodating to their guests during Hurricane Sandy. Everyone went out of their way to make us feel welcome.
November 2, 2012
Rated 4 out of 5 by Pierre13 Great location
First time in Boston so this hotel was perfect. Easy to drive to and good walking distance from downtown Boston. We'll be back!
August 20, 2012
Rated 5 out of 5 by ksh2012 Wonderful Experience
Always extremely pleasant - great staff, great rooms, great on-site restaurant. You can't go wrong with the Westin Waterfront.
September 16, 2012
Rated 5 out of 5 by PaulH55 Fitness equipment
For the first time ever I was surprised to see that my room had a treadmill and exercie equipment.
October 12, 2013
Rated 2 out of 5 by Quin54 Take a pass on this hotel
Room was dirty. The lobby and bar is cold and uninviting. Not an interesting hotel like you would expect from a Westin.
October 12, 2012
Rated 2 out of 5 by Shell65 Disappointing at every turn
I stayed at this hotel for business. I called in June and booked the room through my employer. I was told that I would need to change rooms for the last night of my stay because they didn't have a two bed room for that night. I said that would be finer and gave them my employers credit card. I arrived to find out I was only booked the Sunday and not Monday as was discussed. The checkin agent was very condescending and rude he didn't try to help me just told me if I couldn't produce written proof of my reservation thru Monday it wasn't his problem. He told me he didn't have a room for Sunday but I could check back each day and see if any came open. He didn't even look in the computer to check. He waited on others while I was trying to find my confirmation and kept saying " how perfect it was that their arrangements were". We finally got checked in and I called Starwood spoke to a lovely lady who booked me a room in the same hotel not ten minutes after I was just told there weren't any. When I questioned her she didn't know what to say. The room was lacking the exhaust fan didn't work the fridge didn't work and the cups weren't refilled. The door squeaked loudly . This was my first and last experience at a westin
November 11, 2013
Rated 5 out of 5 by StevR Great new rooms in an old city
Passing through town, was able to host a lot of old friends at the Irish bar in the hotel, easy parking for visitors.
August 2, 2012
Rated 4 out of 5 by Aida The hotel in general is convinient and compact
The rooms are clean and nice. Restaurant is nice. Can be preferred for business stays. Half an hour walk to downtown.
October 1, 2012
Rated 5 out of 5 by DickNH The view of the city from the 15th floor is spectacular
As a Gold preferred memeber we were upgraded to a deluxe room on the 15th floor with a spectacular view of the city.
November 28, 2012
Rated 5 out of 5 by Fastsail11 Westin Water front
Great facility in a great location
Sparkling clean rooms and easy walking distance to all seaport activities
August 23, 2013
Rated 5 out of 5 by Minyo31 Great stay!
I was only there for one night, but the room and the team members were great. I look forward to my next stay there.
August 15, 2012
Rated 5 out of 5 by NurseJB Fabulous customer service
The staff go above and beyond to make your visit the best! Front desk staff (Ana) was awesome!!!
October 2, 2013
Rated 4 out of 5 by TheStyleDancer Nice Property if Seaport is your destination
Very nice hotel that is connected to the Boston Convention Center in the Seaport area of Boston.
September 27, 2013
Rated 4 out of 5 by TJ56 Westin Boston Stay
The location was perfect for everything. The staff was friendly and helpful. The room was clean and comfortable.
November 14, 2012
Rated 5 out of 5 by Yzus Beautifully new
This hotel is new, well designed, a fun to be at. There is a good place to run. The staff was top notched.
September 25, 2012
Rated 5 out of 5 by Abby2 Nice Place to Stay
Everything went smoothly with my stay. The staff at the front desk were extremely nice. The bed was comfy.
August 5, 2012
Rated 5 out of 5 by Bennie29 My Stay At Westin
Excellent accomodations. Food was very good, room was clean, and decorated nicely.
October 1, 2013
Rated 4 out of 5 by Juarez Good Hotel
- Stayed in August 2012 for the annual IDSA conference
- Good staff; quick response when required
August 22, 2012
Rated 3 out of 5 by cyim123 Should have been better
Didn't have my room available at check-in. It was 5pm. The floors were moist so I needed slippers.
August 28, 2012
Rated 5 out of 5 by TTBM Great Location
Great hotel in great location. Within walking distance to restaurants, bars and convention center.
August 20, 2012
Rated 5 out of 5 by DoctorPeter Excellent experience
The hotel is very nice, the restaurant is excellent and the service at the restaurant is superb!
December 19, 2012
Rated 5 out of 5 by Dee57Dee Another great stay!
My third visit to this hotel - always wonderful! Customer service rocks!
October 10, 2013