Rated 5 out of 5 by FromMemphis Exceptional Staff
Check-in was quick and efficient. Answered all my questions. Staff was very professional.
December 8, 2011
Rated 4 out of 5 by Casfay Great Location
Within walking distance to many attractions. Hotel room was clean and comfortable. We were on the quiet side and so had no problem with noise, but friends on the Sullivan's Pub side were kept awake until 5 am with loud music. Some of our party had no shampoo, etc in their rooms, and we had no coffee additions ( cream, sugar) upon arrival. We were supplied as we asked. Make up mirror in our room was clean on one side, but dirty on the other. Just small details, but details are everything! Beds were very comfortable. Room was spacious. Could not get the room cooled downed enough for us at night, but we do like it very cold. Valet parking is expensive, but worth having it when you return to the hotel and many streets are blocked off due to events in the area. Wine by the glass was very expensive at the bar in the hotel. ( $27 for 2 glasses, ni tip). We attended a wedding reception there and the food ( southern style) was delicious ( but expensive for the bride's family $55 per plate. Of course that included the venue, service, food, cakes, etc. They were well organized with set up, bar, etc. I would stay here again because it was a good location and the staff is FANTASTIC!! Very friendly and helpful.
June 17, 2013
Rated 5 out of 5 by sahimber The Westin
Excellent hotel and staff. Great location. Internet should be free for SPG members.
February 12, 2013
Rated 5 out of 5 by Bobby6438123 No complaints
I'm more easily satisfied than some, but the hotel met all my needs and wants.
February 3, 2014
Rated 5 out of 5 by Ellie56 Features and service
Unparalleled and distinguished by the people than operate the facility.
January 19, 2013
Rated 3 out of 5 by renee73 Lacking amenities
There was no concierge service. The bar did not open until 5:30 on the weekends.
March 5, 2013
Rated 5 out of 5 by MemphisTraveler Great location!
This hotel is within walking distance of everything. Staff is ver friendly.
December 22, 2012
Rated 5 out of 5 by smod 2nd time there, love the place
great spot. I tell everyone that if you are in Memphis, stay at the Westin.
June 21, 2013
Rated 5 out of 5 by leefus48 leefus48
Great bed to sleep in and right at Beale St with an excellent resturant.
April 2, 2013
Rated 5 out of 5 by DP23 Great & Trendy Hotel
Great and Trendy Hotel. Front Desk, Valet staff and AV staff are great.
July 5, 2013
Rated 4 out of 5 by Professor1908 A Hotel Gem in Memphis
This has become my go-to hotel every time I go back home for a visit!
August 11, 2013
Rated 5 out of 5 Great hotel to stay at in Memphis
I've stay at this hoteltwo times now. Both stays we're excellent.
July 9, 2012
Rated 5 out of 5 by Art71 Late arrival
Very accommodating. We were late arrival due to airline issues.
June 25, 2013
Rated 5 out of 5 by Kelvis Great location - Very nice & clean.
Perfect location - spacious, clean rooms & very helpful staff.
August 6, 2012
Rated 5 out of 5 by biosales Memphis Westin
Great fitness center, nice rooms and close to everything!
October 14, 2012
Rated 5 out of 5 by Mare This hotel has great features
Quiet & comfortable rooms
March 16, 2013
Rated 5 out of 5 by Onionhead3 Beautiful modern hotel. Very friendly staff
Beautiful modern hotel with friendly and attentive staff
February 25, 2013
Rated 3 out of 5 by ayla room service
don't expect room service to be interested, or prompt.
August 8, 2013
Rated 5 out of 5 by CBCElvispresley Westin Memphis
Great staff and Great features. Best hotel in Memphis.
February 16, 2013
Rated 5 out of 5 by BrianF Great staff and location
Staff was extremely helpful and friendly.
I'll be back
March 28, 2013
Rated 2 out of 5 by joby front desk9
"This hotel don't have professor worker front desk
September 12, 2012
Rated 5 out of 5 by steve43 hotel staff
The staff and level of service were great.
March 25, 2013
Rated 2 out of 5 by aloha NOT as Important
When we arrived, the Valet gentleman marshaled us so far forward that we were no longer under the awning (it was raining). He said he did this to make room for others. We had driven 8 hours so I had some sorting to do in the car, once I was done there was still no one to help with the luggage. I grabbed a cart and began loading my stuff on to it. The Valet told us we could not use a cart since they had other guests arriving that have a contract with the hotel. I told him I did too, it is called a reservation. He then took the cart into the lobby and emptied it of my items. I ask him about this and he said "the other people are more important than you." I took the rest of my stuff into the lobby and checked in. I talked to the Manager (Chris?) and he said all the right things, apologized and all. He said he would take the Valet charge off my bill. That didn't happen, we were charged. I am sure I could have questioned it again and gotten it removed, but I was done discussing things. We figured out the "More Important" guests they had were the visiting team playing the Memphis Grizzlies that night.
The room was nice, it could have been cleaner but was not nasty. The toilet seat was not tight, it swiveled.
Bottom line: We will NEVER go back.
May 11, 2013
Rated 5 out of 5 by Nese4522 The only one for me....
This is the only hotel I want to stay in!
March 25, 2013
Rated 5 out of 5 by Kath Teenage boys loved playing the Gibson!
What a great feature! Fabulous room!!
March 14, 2013
Rated 4 out of 5 by Paty64 Good hotel
Nice place and close to Beale street
March 6, 2013
Rated 5 out of 5 by Joe70 Beautiful hotel
This was a very great place to stay.
January 21, 2013
Rated 5 out of 5 This hotel has great service
Very Nice and professional staff
April 22, 2013
Rated 4 out of 5 by Fritzi77 Great location and atmosphere, but charged for items not used or touched in room!
I had never stayed at a Westin and with this being my first I was very impressed unitl I reveiwed my bank statement. The lobby was nice and clean, staff was very friendly, elevators clean, and the room was very clean and comfortable. We had a GREAT view and were right around the corner from Beale. The location couldn't have been any better! I had read the reviews about the cost of the in room mini bar and was well aware to not even touch the items because they are weight sensored. I was charged for $80+ for items I had never touched let alone used. I've contacted the hotel (yesturday) and to my disappointment I was unable to speak with anyone to resolve this issue and have not heard back from a manager as of yet. I'm anticiapting the refund of these charges but am very disappointed that I was charged at all. They should know if no items had to be replaced by the staff then nothing was used. Also, I hung the card to not recieve housekeeping since we were styaing two nights and rec'd a voucher that I did not use, but would have rather had points added to my card. Other than the bogus charges this was a great place and I would come back again depending the outcome of reimbursment for the un-used items in the mini bar. I will write back and let the outcome of these charges be known.
March 27, 2012
Rated 5 out of 5 by LainieRN The Perfect Location, Just Off Beale...and a Guitar!!!
This trip to Memphis was to celebrate my sweetie's 50th Birthday. He is a guitarist and songwriter who loves the blues. The fact that he could choose a Gibson to play in our room was so wonderful for him!!! And being right across the street from the Gibson Factory and the Rock n Soul Museum was awesome, too!! Just an FYI -- the parking is pricey as it is at most hotels. We parked in the Gibson lot for 5 bucks per day and it was a short one block walk to the hotel. We took advantage of the special Birth Year Rate which made it very affordable, and from the first steps inside the lobby I could tell we made the right choice. All of the staff at the Westin on Beale were terrific. We arrived very early and they had our room ready. Amanda at the front desk is just fabulous. She is so personable and made us feel so welcome. She gave us a recommendation for a place to go have breakfast and was just such a pleasure to see as we came and went during our stay. Amanda is a gem!!!! Give her a raise!!!
Our room was wonderful, too. The bed was so comfortable and the bathroom was terrific with a separate tub and shower. Tons of room. Also, it was so great to have a Starbuck's on the back corner of the building!!!! We will definitely be staying at the Westin on Beale the next time we come to Memphis.
August 27, 2013