Rated 4 out of 5 by tp2014 extremely pleased with hotel
great location and fhe staff was very helpful
May 1, 2014
Rated 4 out of 5 by Alice29 Great Place
We were pleasantly surprised at the accomodations you provided for us. We were 2 couples and enjoyed the suite. We each had our own bathrooms but were able to socialize in the living room. I was a little disappointed in the very small sinks in the baths. I would return here though
April 20, 2013
Rated 5 out of 5 by Ron3678 Best location in Key West
Beautiful hotel. Close to everything. Could not have asked for a better stay.
April 25, 2014
Rated 5 out of 5 by Jerseygirl The perfect location in Key West!
You cannot beat the location - the sunset view from our room was unbelievable. We also enjoyed a couple of breakfasts which were better than on Duval st. We could walk to the beach, to harborwalk, to Duval - it was great! The pool was beautiful. It could not have been better!
June 2, 2013
Rated 3 out of 5 by temper312 Management can be more helpful
Called prior to TS Issac and hotel would not cancel due to not in Hurricane Warning. Upon leaving early they would not credit for room had to call SPG and explain weather to be credited. Seems like management was more concerned about loosing money and not safety of customers.
August 29, 2012
Rated 2 out of 5 by Proconsul Noisy
1. AC unit was broken and noisey- reported to staff, they said they would fix it- nothing happened.
2. Area in general was very noisey, I know Spring Break was going on, but a lot of it seemed to be coming from the hotel pool bar- doesn't seem like quiet hours were enforced.
March 18, 2013
Rated 5 out of 5 by dottie thank you
Great location with splendid views, within walking distance of most major points of interest. Attentive staff, unfortunately our stay was too short to fully enjoy all the amenities of this property, yet we are positive that all the outlets will be of a high quality standard.
January 29, 2013
Rated 5 out of 5 by Jkline11 Vacation Points
We have an SPG credit card and save our points for vacations. We are always made to feel as welcome as any "paying guest" and never singled out in any way. We even get special treatment such as a special room and for really special occasions, chocolate covered strawberries!
March 19, 2013
Rated 5 out of 5 by TKB16 This hotel is Great
Everything about this hotel is great. The location the view, food and pool. The only thing that could be a little better is the gym.
April 14, 2014
Rated 5 out of 5 by Joed44 Amenities are first class
We thoroughly enjoyed the comforts of the Westin in Key West and wouild stay there again. It is close to Duval Street, and near the museums we wanted to visit.
April 6, 2014
Rated 2 out of 5 by Susan Hotel conditions
We felt that the hotel needed some inprovements. We had a very hard time with the reservation specialist. The hotel seemed a bit rundown and the lighting in the room was terrible. The room and hallway had a terrible odor, the shower/bath needed ro be regrouped was moldy.
January 28, 2013
Rated 5 out of 5 by Balla Best location in Key West
The hotel is very centrally located. It is located in downtown Key West right next to the pier. Great views of cruise ships and Mallory Square. Within walking distance of all night life and happenings in Key West. Large rooms. Very comfortable beds. Free wifi.
December 30, 2013
Rated 5 out of 5 by Dmk30 Excellent Staff
We were checked in and checked out by an Intern, Hervin Lim, He is the most excellent, friendly hotel employee I have met in my life. He's a keeper for Starwood, all employees should have his attitude and customer service mindset.
An overall great stay.
November 13, 2013
Rated 4 out of 5 by debontheroad Nice location
Well located, good facilities.
Would have been nice for lobby to have a bit more to offer like coffee, etc.
Ac unit in room very old fashioned and loud. Hvac system needs upgrade.
Some details were missed- trim needs paint. Starting to look a little shabby (room 328)
December 12, 2012
Rated 5 out of 5 by Maxe A great destination resort.
Every aspect of my stay was excellent.
April 28, 2014
Rated 5 out of 5 by Redsrage Perfect Location
Walking distance to everything you want to see and do in Key West. All your needs and wants will be met at this hotel. I booked this hotel because we went to a wedding here a few years ago. It was a lovely sunset wedding! Hotel is on the water with great views.
November 16, 2013
Rated 4 out of 5 by Sister Nice View
This hotel has a great location, nice pool area. Really nice pool guy.
The pool area bathrooms need attending to. Out ot TP and not to clean. We had trouble with our safe in our room, had to call twice to get it open.
Fairly expensive, you are paying for the view.
February 25, 2013
Rated 5 out of 5 by Powerball Love the Westin
As the saying goes, "location, location, location." There is none better in Key West. After "location," the staff is next. They were wonderful . . very helpful, friendly and accommodating. We cannot wait to return to Key West and will stay only at the Westin.
November 11, 2013
Rated 5 out of 5 by PDC05 Excellent Stay
My husband and I had a wonderful stay at the Westin. The stay was helpful and the concierge had everything that we wanted to do set up very quickly. We loved the atmosphere of relaxation at the pool. We will definitely stay here when we come to Key West again.
September 25, 2013
Rated 5 out of 5 by RichieB Business-Pleasure
The Westin is a great place, close to all the action of Duval Street but far enough away so you are not disturbed at night by the loud noises. Would definitely stay there again....The concierge at the resort was great in helping us plan a snorkeling trip...
October 15, 2012
Rated 5 out of 5 by FRuiz Just Perfect!
Perfect location. Just a few steps from Mallory Square, the Seaquarium and Duval Street.
Also you have the chance to witness beautiful sunsets every day. It was our second trip to Key West and second time at this hotel, that won't change when we go back.
October 27, 2013
Rated 5 out of 5 by Patrick13 great visit-great staff
Everything was great and the staff very helpful and polite. Location was perfect for not having to drive for meals & attractions. Repairs were being done in main bldg, but was done with guest convenience in mind-no problem. Would use a Westin hotel again.
August 14, 2013
Rated 5 out of 5 by Bob524 Amazing hotel in a great location.
Excellant service by staff. Room and property were extremely clean and well kept. Location is perect for those who want to see Key West by walking. Had sunset dinner at Lattitudes for our 33rd wedding anniversary...only one word to describe it...Awesome!!
May 28, 2013
Rated 4 out of 5 by Lainy Great get away
Everything was perfect, only problem was on Sun, Mon and Tues when we woke up we had cruise ships outside our window. Although they are gone before sunset. As a gold member I dislike having to pay for parking, it should be a perk as an SPG member.
November 21, 2013
Rated 4 out of 5 by Backbaycapital You should enjoy your stay.
This is one of the best locations you can find in Key West. You have the ocean and Duval Street. You will enjoy yourself here with the fitness facilities, internet, pool, hot tub and lounges. SPG offers one of the best values in with the Westin Brand.
February 6, 2013
Rated 4 out of 5 by SanFranciscoWorkingMom Good location, but room smells awful
Went to Key West for 2 nights during December winter break, had a small suite on 4th floor at this hotel for kids to stay on sofa bed. Great location, easy walking distance to almost everywhere we wanted to go. Nice waterfront restaurant with great healthy, yummy breakfast. Huge cruse ships were docked directly in front of the hotel every single day, from early morning until about 5-6pm, partially blocking view from our room and restaurant.
Big negative was the horrible stench that came from our room every single time we opened the door -- a sickly almost sweet smell of some sort. We suspected it was from some sort of carpet cleaner or spray that was attempting to mask a worse odor -- maybe a musty or mildew odor as it's so humid there? We opened doors and windows, but could never get rid of the odor. It made our daughter and me nauseated every time we entered the room, which was a definite downside of staying at this hotel. Smelled the same odor in upstairs hallways, but not as intensely as in our room. Recommend this hotel, but with this caveat.
January 7, 2014
Rated 5 out of 5 by JeffreyKM The nicest and most beautiful Hotel i've ever stayed at.
From the moment we checked in we knew this Hotel was special.
Every staff member we met with was polite and very professional.
Even though our stay only lasted 3 nights, it was very memorable. And we will return again next year for a longer visit.
October 18, 2013
Rated 2 out of 5 by bobinVa room w/o a view
the room was OK , but the location was the worst view in the entire hotel.We overlooked a wall and the air conditioning system. Since we paid full fair I expected more. Also the hotel was not full. So this should never have happened. I'll remember.
January 31, 2013
Rated 4 out of 5 Nice location, very poor service and staff
The hotel was in a great location and pretty good by Key West standards. The staff was very disappointing, particularly the front desk staff. I've stayed at a lot of Westins and this was by far the worst experience I've had with front desk folks.
August 15, 2012
Rated 5 out of 5 by jw4657 Very fine hotel
This hotel has the overall theme of a real vacation. All of the staff were very courteous and professional. Thank You for a wonderful experience.
March 24, 2014