Rated 4 out of 5 by Joshua The Heart of Waikiki
Moana Surfrider Hotel is the Heart of Waikiki it has the history and the first class service and facilities that you would expect and a little more.
Absolutely fantastic place to stay, would recommend everyone to stay there when visiting Hawaii.
March 4, 2013
Rated 5 out of 5 by ThomasAT I love this hotel
This is my second stay at this hotel this year and I was once again delighted by its charm, location and the service provided by its staff. I was greeted by name at reception on check-in and similarly recognized by the housekeeper on my departure.
November 23, 2012
Rated 5 out of 5 Keep Coming Back
We stay at the Surfrider twice a year and will keep coming back. The historic wing is wonderful, staff are excellent (especially Gloria and Moe at the pool), location is perfect, breakfast buffet can't be beat, and the music. Best place in Hawaii.
October 27, 2012
Rated 4 out of 5 moana surfrider
We loved the hotel as usual,and would always recommend it.Absolutely, I would stay again.I feel pampered ,comfortable and secure at the Moana Surfrider.I feel it is such a unique experience,not just another hotel ..not just 'a place to stay'.
November 18, 2012
Rated 5 out of 5 by David57 Hawaiian Comfort
This hotel was a highlight of my vacation in Hawai. The hotel was so quite and full of the spirit and style of Hawaii. The staff was so helpful and the room was the best. Its a great place to stay and is so comviemient to some great shoppng.
October 2, 2012
Rated 2 out of 5 by FlyIntl There are better Waikiki Hotels
Hotel Management said their policy does not include the bed type you reserved (even if directly with their website). The rooms are penetrated by noise from the bar, the music, the midnight cleaning so do not expect a relaxing beach resort.
January 3, 2013
Rated 3 out of 5 by AJ123 Excellent location but overpriced
Excellent location & views from room (ocean-queen-historic) were fabulous. You are in the midst of all activity in Waikiki. Very clean rooms; Service quality was poor; hotel staff seemed to be pre-occupied with organizing wedding parties.
February 9, 2013
Rated 3 out of 5 by JC153 Unexpected Surprises
Hotel was a quick 20-25 min away from the airport with an approximately $40 cab ride from the airport (including tip).
Upon checking in, was told there was a $25/night resort fee. Fee included 2 bottles of water, internet access, parking and a few activities. Since I am Platinum and didn't have a car, I basically paid $100 for a few bottles of water.
I chose the continental breakfast for my Platinum check-in amenity. When I went to the restaurant, I found out I needed a certain ticket which I was not given (turns out they had run out of them). The breakfast buffet looked good, but I was not able to eat anything from it. Instead, I was given a plate of fruit, some danishes and a yogurt.
I asked the front desk for the breakfast tickets to be delivered to my room, but never received anything.
I did eat from the restaurant for lunch and had a good chicken salad, but chose to go to the Halekulani hotel for their breakfast for the remaining days.
Overall - the hotel location was good; my room was clean and quiet; and the hotel property was well kept.
January 24, 2013
Rated 3 out of 5 by Germanus1234 Nice surrounding, service should be improved
-Staff totally focused on japanese guests partial with bad english knowledge
-Housekeeping entered our room at 8 am without knocking
-Hotels with this rating should not have plastic bathrooms
-old equipment in the rooms
June 1, 2013
Rated 5 out of 5 by GERZ Best stay anywhere ever
Magnificent facilities and location, complimented by first class service by incredibly professional, caring , helpful and efficient staff.Absolutely no complaints but many accolades and compliments.Thankyou very much, we will be back.
August 25, 2012
Rated 3 out of 5 by chexbear Great hotel & staff needs retraining
As a business traveler, I stay at the Surfrider many times a year. Truly enjoy the hotel and location. This trip, however, a few of the staff didn't seem to appreciate me as a guest, let alone a "regular". Retraining would be helpful.
September 4, 2012
Rated 2 out of 5 by TinaK Extremely busy
I was quite disappointed with this hotel. The room desperately needed updating. The room and bathroom s were very small.
Given the location, it was noisy day and night. I should have known better than to stay in the heart of Waikiki.
October 9, 2012
Rated 5 out of 5 by Talkdoc Historical and Classy
I love the historical feel to the hotel. It gives me goose bumps just knowing that I get to stay in the first hotel that was built in Waikiki 112 years ago. The staff is friendly and helpful. Location is perfect. Food is amazing!
March 30, 2013
Rated 5 out of 5 by herberger Location, Location, Location
This is our second time at the Surfrider. We will stay again. Best location, great staff, and just beautiful. I really like the fact you now offer self parking and free internet. The $25.00 daily charge is worth every penny. Mahalo
February 21, 2013
Rated 4 out of 5 by Jonno67 Nice Hotel
Stayed there on points and I think I was given the smallest room in the place. Despite me being SPG gold this really colored my stay ..
Didn't find it a haven at all. Almost had to breath in to get around the bed.
November 10, 2012
Rated 5 out of 5 by KristenM The perfect escape
From the wonderful view from our Tower room to the delicious breakfast each morning on the Veranda, this was a fantastic stay. The hotel staff was all exceptionally friendly and competent. We hope to stay here again in the future.
June 5, 2012
Rated 5 out of 5 by Kon00 The Hotel has a relaxing atmosphere.
The Moana Surfrider has a very relaxing atmosphere with its Garden Bar. By day a great place to grab a drink and a light meal and keep an eye on the kids by the pool or beach and by night it offers the addition of southing music.
January 28, 2013
Rated 4 out of 5 by Bruce49 Smallest rooms we'ver ever been in.
Although the location of this resort was excellent and the staff were all very helpful, make sure to avoid being placed in the historical tower. The rooms were smaller than most cruise ship cabins as were the bathrooms as well.
February 20, 2013
Rated 5 out of 5 by Jean14 This hotel has great staff
We had a late check-in and Pierre at the front desk was amazing. Because of Pierre's excellent customer service I can't wait to book my next trip to stay at the Moana Surfrider.
Thanks Pierre and to all the excellent staff!
November 21, 2012
Rated 5 out of 5 by HappyinCO Awesome!!
This hotel is so beautiful. Our room was lovely. The food is excellent, I think we ate all of our meals here. Having the breakfasts included in the price is a real bargain. This has to be the prettiest location on Waikiki Beach!
November 5, 2012
Rated 5 out of 5 by RCW3 Beautiful & pleasant
We had a lovely time at the Surfrider & we will stay here again. The service was exceptional & the decor & location were just right.
August 11, 2013
Rated 4 out of 5 by Yuri Hotel facility is good.
Bathroom facility (shower toilet) is good.
Sometimes air conditioning is running with strong wind. (I set it quiet position)
Hotel is calm and lobby music is comfortable, but outside is noisy till midnight.
April 23, 2013
Rated 5 out of 5 by Dora3 Fantastic accommodations
Nice family vacation, enjoyed the surroundings and atmosphere. Would highly recommend, great staff.
August 21, 2013
Rated 5 out of 5 by MikeO My favorite Westin
This hotel and specifically the shady beach side bar are two of my favorite things about SPG. Have a mai tai and listen to some music under the tree! I love coming back year after year and seeing the same smiling faces.
April 17, 2013
Rated 5 out of 5 by Sam35 Luxury on Waikiki
Everything about the hotel exceeded our expectations for our 35th anniversary trip to Oahu. While it certainly is a crowded location it was possible to find many ways to get a feeling of seclusion and special care.
May 9, 2013
Rated 3 out of 5 by Brooklyn1963 Just Average
Nice hotel, but just that, nice. Nothing spectacular. Great location though. If a great location will fulfill your needs, this is it. If you're looking for an above-average, personalized, memorable experience, keep looking.
August 4, 2012
Rated 5 out of 5 by saw309 Larry and Carol
As always we had a fantastic stay the Moanoa Surfrider. Everyone was so friendly and helpful. Our favorite spot was the pool area,where Gloria and her staff treat us like we are special!!!!
Great job,keep up the good work.
October 18, 2012
Rated 5 out of 5 by Ralph08 Great place to stay
The MS had great everything - location, facilities, food and service. We will definely return.
August 20, 2013
Rated 1 out of 5 by UnhappyCampers Worst Westin Stay Ever
Room was not as described on the website. No heavenly shower, no gold membership perks offered and when requested they were refused. This hotel and I say hotel because resort it was not, was no better than a low end motel
October 3, 2012
Rated 5 out of 5 by Frankie13 Staying at this hotel makes me feel like royalty.
At this hotel we always experience customer service at it's best. Can hardly wait for our next stay.
August 16, 2013