Rated 5 out of 5 by Eric7 great location
My stay here with my family was exactly what I expected. We had a car and just used hotel as a base. Parking was expensive and only real drawback. Very Friendly staff and great hotel. Did not get to use any of the facilities, but suite was perfect after long days exploring. Rooms clean and staff very friendly in resturant and checkin.
July 15, 2013
Rated 3 out of 5 by Bill1986 BAD ELEVATOR SYSTEM
Overall the hotel staff and facilities were excellent - BUT the elevator system was the poorest of any hotel I have ever been in. Our convention was in the basement, 2, 3 & 4th floors and the main elevators did NOT go to any of these except 3. I had a walker that I could NOT use easily. Therefore I would NOT go back to the Boneventor.
September 5, 2012
Rated 5 out of 5 by Dell7 Temperature was cold in meeting room!
I was part of the CTA group. The temperature in the meeting rooms were too cold. It was mentioned a number of times by others. I know that it is difficult to please everyone one but a little more heat would have made the meeting rooms more comfortable especially since I was in them for the majority of the time. The bedrooms were fine!
January 28, 2013
Rated 4 out of 5 by kangol73 Staff problems
This is a beautiful hotel with a lot of history in the great city of downtown LA. First of all on NY Eve they did not adequately staff enough people for Check in. Secondly the staff was rude, maybe it was the tank top my friend was wearing. Parking is $40 which is complete robbery! You pay a premium and still have to pay for parking.
January 5, 2013
Rated 4 out of 5 by BDC23 Nice but probably over priced
The hotel is pretty expensive for what you get but it's got a lot of history. The valet lost my car one day and I was in a rush so ended up taking a cab, they later comped me a day or two of parking. The views are nice and the location is as well except I don't really like downtown LA. Although it is making some promising changes.
June 17, 2013
Rated 4 out of 5 by LKTinsanfran Bathroom vent noisy
Room 2726 needs to have the bathroom vent fixed. It is so noisy. It is like it is singing an ear screaching opera. I told the front desk when I checked out but I don't think she noted it. I was speaking to my colleague who stayed in room 3026 and she had the same problem with her vent. Something is going on with the HVAC system.
January 28, 2013
Rated 5 out of 5 by Mars Conference
So glad I chose the Westin.. Furthest hotel from our conference but worth it. Had just come from a different hotel in the area dropping off friends..All I can say is RUDE so I was afraid to check in into mine. The Westin staff was above superior in every way . Room was comfy and clean . The bed was heaven. So highly recommended
February 19, 2013
Rated 3 out of 5 by Cystine A good stay
I am staying here for the week for a computer convention, and was surprised that all the outlets were full and left nowhere for me to plug in and charge my cell phone, tablet and laptop. The staff was accomodating when asked. I also flew in from the east coast late and was surprised at the limited late night dining options.
May 6, 2013
Rated 4 out of 5 by sherwithns Thin Walls
While our stay at The Bonaventure overall was OK, we were kept awake at least two nights by noise from adjoining rooms. The walls are VERY thin...we could not only hear their TV's all night, throughout the night, we also heard their conversations as well. It was very disturbing to be kept awake all night.
December 15, 2013
Rated 5 out of 5 by anniv10year Amazing Stay
From the moment we arrived to the moment we left every staff member was very nice, they all met our needs perfectly and helped us out if we needed it. The hotel is gorgeous, the rooms were outstanding. The bar on the 34th floor was amazing, drinks, food and staff were all outstanding. I would definitely stay here again.
September 16, 2013
Rated 5 out of 5 by Karen Went above and beyond!
I had an issue with the Super Shuutle, which has nothing to do with The Westin, however, the bellhop and manager helped me resolve the issue, get me settled in and later in my stay remembered the incident and when they saw me check in with me. Wow! I wish I had their names to give (young woman and tall man). Thank you!!!
January 30, 2013
Rated 5 out of 5 by karlito2 The place to stay
We have attended the Art Show the last three years, however never stayed downtown. This time we did it and had a wonderful experience at the Westin Bonaventure Hotel. It is close to the convention center and other attractions that we wanted to visit. We will stay there again.
January 18, 2014
Rated 5 out of 5 by Cliffcal1 Very Nice
Beautiful hotel, with helpful staff, and great service. My room was next to the hallway to the elevator, and it was totally silent at night. It's not just a place to stay. Very cosmopolitan, interesting shops and decor, and a good selection of bars, pubs, and food service. I'll stay here for future trips to Los Angeles.
December 16, 2012
Rated 4 out of 5 by mewmewmew Sincere Staff
The Bonaventure is a classic hotel that's still beautiful despite her years....I only wished I could open the windows to the room to get more fresh air but otherwise, the room was nice, the hotel is kept immaculate, and the staff, all the staff I encountered were nice, sincere, and had a beautiful smile on their faces.
July 23, 2013
Rated 5 out of 5 by Russo86 Amazing hotel and staff!
As soon as I got to the front desk Joshua gave me an exceptional guest service he was very kind and proffesional and made my checking and experience at this hotel an amazing. I can't wait to go back to L.A and when I do, there is no doubt this will he my number one hotel option. Thank you Joshua hope to see you soon.
May 28, 2013
Rated 4 out of 5 by hotelfreak early call
The hotel was great for the location and nearby accessible places, BUT at 6:45am, the housekeeping personnel cleaned the room next to me with a VERY loud vaccum and banging on the side door. As well as the hallway... it was a Sunday and I wanted to sleep in, but because it was so loud, I couldn't so it ruined my day!
May 9, 2012
Rated 3 out of 5 by John15 TV and Bed not so heavenly
We have had many nice stays in the past but this last visit was not so heavenly. Throughout our stay the TV kept either going to a blue screen or the picture would freeze for many seconds at a time. The error stated "Lost or Weak Signal".
Also, the bed was squeaking with each move and the mattress was uncomfortable.
January 6, 2013
Rated 5 out of 5 by rob801 Great Hotel
great hotel, very accomodating, well situated in downtown LA.
March 18, 2014
Rated 3 out of 5 by RAPG77 SMALL ROOMS
WE REQUESTED A EARLY CHECKING WE ARRIVED AT 12:00 PM AND HAD TO WAIT TILL 3:00 PM, WE LOST 2 MEETING BECAUSE THAT. THE ROOMS WERE ABOUT 100 SF. I AM 6'3" SO MY FEET WERE HANGING OUT OF THE BED I COULD NOT SLEEP, THE BATHROOM DOOR WOULD HIT THE DOOR WAY HALL, AND THE ELEVATOR WAS JUST NEXT TO THE WINDOW OF THE ROOM.
July 23, 2012
Rated 5 out of 5 by Taz76 Great Stay
I was attending a Convention at the LA Convention Center. The hotel was in a great location within walking distance to many local area restaurants and bars. Convention center was a short $5 ride. I will definitely stay there and highly recommend this hotel. The staff was great and the rooms were very comfortable.
May 17, 2013
Rated 5 out of 5 by mhall Above and beyond expectations
The entire staff was friendly and helpful. The hotel was beautiful and well maintained. The room was so comfortable and smelled amazing. The brewery was a terrific place to unwind and all of the amenities made me feel at home.
February 11, 2014
Rated 5 out of 5 by Mike Great Hotel
The only issue we had was the inability to monitor our daily and final bill on the TV. It seems there is no way to see a bill without standing in line for one at the registration desk. We called on Friday evening and requested one, and were told one would be brought up to our room (2867) but that never happened.
February 17, 2013
Rated 5 out of 5 by drrich74 Very clean, classy hotel
It was our first time here. We were very impressed with the hotel's design and excellent staff. Everything looked stylish and cleaned. It was also closed to the theme parks and had delicious diverse food nearby. I will definitely stay here again for future trips.
January 20, 2014
Rated 4 out of 5 by DanniCupcake Beautiful hotel-few gripes.
This hotel was very pretty inside, very lush decor. The room was very clean, and spacious. The staff was friendly, and accommodating as we requested to have rooms next to one another.
However, the TV did not work. The beds/pillows were not as comfortable as I was expecting...and parking was a little steep.
December 20, 2012
Rated 3 out of 5 by Thepipe20 Smoking room
Good morning the main problem I had with the Westin on my stay was the room smelled like someone was smoking in it.. The bedroom was fine but I could not enjoy or relax in the living room due to Cigarette smoke. I did inform the front desk of my problem but no results came of that..
Thank you Mr. Griffin
July 14, 2013
Rated 5 out of 5 by LAMarathon1953 LA Marathon Hotel
Excellent location for the start. The shuttle was just a few steps away both ways. Very comfortable and the nachos sold in the brewery are a must! Only thing I was disapointed that the Laker channel was not available in the room-otherwise a great experience. Oh wait the parking 40/night is rather pricey!
March 19, 2013
Rated 5 out of 5 by Tatiana75 Comfortable & Convenient
I've stayed at the Westin Bonaventure for many years as a leader in the California Teachers Association. Each time I visit I can be assured of a clean, comfortable room where I can relax after completing my work. Thank you.
February 6, 2014
Rated 4 out of 5 by Aussieswiss The hotel met my expectations
Staff were courteous and custom oriented. The only real issue I had was not being allowed to utilise the baggage storage area when I got a late package during my checkout to privately open my bags and pack away the goods that i had received. I was made to do that in the lobby which left a bad ifeelijg.
January 25, 2013
Rated 1 out of 5 by MerchantMandy Worst Hotel experience EVER
This was a week hotel stay with work peers and it was a comedy of errors - booked two beds - got one. Called to change and was switched about half an hour later - to another room with one bed. Then was put on hold for almost 20 minutes with front desk. And Valet "lost" my car. Won't be coming back.
September 23, 2013
Rated 4 out of 5 by saybrookfan One area to improve
The reason the hotel didn't get the highest rating is b/c they advertise they are "green" and leave notes in the rooms about reusing your towels. Every day the housekeeper replaced my towels. Either stop putting the notes in the rooms or make sure the staff is trained to respect the guest's wishes.
September 12, 2013