Rated 5 out of 5 by Matt42 Stylish hotel
Very chic hotel with beautiful and relaxing lobby/atrium level with cool water fountains, high ceilings and raised circular central bar area that is very modern. Friendly hotel staff from the front desk to the valet. Historic hotel that has been the setting for many movies. Westin has done it again!
July 17, 2012
Rated 1 out of 5 by MerchantMandy Worst Hotel experience EVER
This was a week hotel stay with work peers and it was a comedy of errors - booked two beds - got one. Called to change and was switched about half an hour later - to another room with one bed. Then was put on hold for almost 20 minutes with front desk. And Valet "lost" my car. Won't be coming back.
September 23, 2013
Rated 4 out of 5 by saybrookfan One area to improve
The reason the hotel didn't get the highest rating is b/c they advertise they are "green" and leave notes in the rooms about reusing your towels. Every day the housekeeper replaced my towels. Either stop putting the notes in the rooms or make sure the staff is trained to respect the guest's wishes.
September 12, 2013
Rated 5 out of 5 by PalAl Awesome hotel
My wife and I stayed here during the ACN International event and we were feted to a kind and caring staff and wonderful accommodations. The staff really knows how to take care of a large crowd. Westin is always our first choice and the bed is the closest we can come to our select comfort back home.
May 23, 2012
Rated 4 out of 5 by Dparr1056 A very nice and comfortable hotel In a very good location.
Stayed for a conference that was held at the LA Convention Center. Great downtown location and close to center and to LA Live.
September 6, 2014
Rated 4 out of 5 by Mommy0212 Lovely place to stay
The rooms at the hotel were very nice. We were on the 29th floor and the view was spectacular. The gentleman who helped us at the reception desk helped to find us a wonderful room so we would enjoy our weekend stay. I want to thank everyone for their great hospitality and wonderful service!!!!!!!
February 26, 2013
Rated 4 out of 5 by Dreamworks Nice Hotel in Downtown
This hotel is an icon in LA. It's been seen in many movies, mostly because of its unique elevators which are on the outside of the building. The hotel though is in downtown, which means that there's not much around in the evening for food or culture. I'll stay here again.
Great fitness center.
April 24, 2012
Rated 4 out of 5 by chichi skip Bona Vista Lounge
In the past it was great, but the new menu food was awful! We should have sent it back. A dried-out, over-cooked fried chicken sandwich on a dry oversized bun--solo for 14$. No chips, fries or a sprig of parsley! I had a hambuger-ordered medium-came overdone- no onions, a few soggy fries...16$
October 28, 2013
Rated 5 out of 5 by Dustin The hotel has great facility
The location is excellent, very convenient to access main public transportation and highway. Hotel stuff is very professional, fitness and pool facility are great. Only a little bit dissatisfaction is lack of high quality restaurants in the hotel though there are a lot of options at food court
January 14, 2013
Rated 5 out of 5 by gwoman almost perfect
I loved this hotel until almost the last day of my 4 day stay. On Thursday morning I had to take a cold shower due to a water leak on the 24th floor. The day of my departure I wanted room service breakfast and no one picked up my ticket hanging outside the door so I did not receive breakfast.
October 15, 2012
Rated 3 out of 5 by LLLLLLL Old Facility
- Very friendly/helpful staff;
- decent breakfast: buffet comes with great variety and quality/fresh food
- the pillows were one of those cheap foamy kind that hurt your neck.. definitely not heavenly bed collection.. Big down.
- facilities quite dated
- room had a stale smell
February 28, 2014
Rated 5 out of 5 by 0614DS Great hotel for a business meeting
Visited this hotel for a conference and was very pleased with the comfort of the room and the quality of staff. Every staff member always had a smile, was very courteous and gave the appearance of genuine enthusiasm to please. Would definitely come back for a personal visit.
June 6, 2014
Rated 4 out of 5 by Karen Checking in was not up to par
I have come to this hotel for the past three years. I like this location a lot, but this time when checking inI felt as though I was a bother. The person at the front desk was less than welcoming. She appeared annoyed with my requests. This was far below the expiation I have for this hotel.
June 3, 2013
Rated 5 out of 5 by bak8 This hotel has unique features
Unique four podded structure of the hotel
Floors can be reached from any of the pods
Has a beautiful patio with pool & garden area
A number of restaurants on the Premises
Also, close to shopping & fine dining closeby
within walking distance
Have stayed here for the last 10 years!!
August 11, 2013
Rated 5 out of 5 by Lynx05 Quick Check-in, Knowledgeable staff
I was in town early and there was no issue getting me into a room asap. I even received a platinum upgrade which only sweetened the deal. Since I was new to the area, the young woman checking me in gave me succinct instructions and a map that got me to my work site in 5 minutes.
February 25, 2013
Rated 5 out of 5 by jjoon79 comfrotable, very kind, feel happy
when i arrived the hotel, looking was really nice, and i got good service at the front desk. I really appreciate to "Ken" who greet me first. room was also nice. I feel very comfortable and very clean. I really visit again this hotel, and I can strongly recommend here to all my friends.
September 22, 2012
Rated 4 out of 5 by terp95 Solid Hotel
Pleasant staff. Room is comfortable and provided an excellent night of sleep. Need to clean up your bathroom vanity with soap residue around edges. Breakfast restaurant was overwhelmed on Wednesday morning. Took 15 minutes to get utensils brought to my table.
June 27, 2014
Rated 4 out of 5 by 365RoadWarrior No Regrets
Several years ago, I was spending 60 days a year here. Change in client mix kept me away, aside from occasional weeks here and there. Aside from the major room renovation a couple of years ago, the Westin is still the Westin. I like the rooms, though they aren't all that large. I like the fitness center, though it borders on insuffient at peak hours. The location suits me.
A couple of glitches this time: I chose breakfast as an SPG platinum amenity, but wasn't given the voucher I needed; when I called about it, they were very quick to fix. The restaurant still has good service, so I always choose the breakfast amenity (though as a strict vegetarian, I'm basically limited to melon and dry cereal)
Someone checked me out (probably gave the wrong room number) as I slept, causing my key card to be deactivated; it took a little convincing to get it restored, but it did get restored. Not the hotel's fault.
I could swear that the elevators used to be quicker, but perhaps it's just an old man's impatience.
Overall, a fine stay. I'll be back in a couple of weeks.
July 25, 2014
Rated 4 out of 5 by pyrodex Good Hotel but dated
The hotel itself was very clean and nicely laid out but in the suites I noticed a very large issue. In this day and age of electronics and so forth there was ZERO plugs near the nightstands to support charging of phones and other devices. Outside of that everything else was great.
April 15, 2014
Rated 5 out of 5 by 1businesstraveler Don't want to stay anywhere else
This is my home away from home when I'm in downtown LA and I don't care to stay anywhere else. It's clean, convenient, and updated. I love the white tea aloe products provided in the bathroom, and no wimpy shower head here! The heavenly bed lives up to it's name.
Fabulous fitness center! Much nicer than other hotel fitness centers, since it has an "open" feel. I don't like working out in a secluded room as a lot of other hotels' fitness centers feel.
It would be nice to have free WiFi in the guest rooms, but that's not the case yet.
I did have an issue with a slow draining tub and it was fixed by the time I got back to my room. The only other con was that I set the morning paper on the counter by the TV to read later in the day and it was gone when I got back to my room. No big deal. Housekeeping must have thought it was garbage.
I've stayed at other hotels in the area (only when I can't get a room as the Westin) and none have measured up or even come close. This is definitely where I want to be!
September 17, 2012
Rated 5 out of 5 Excellent property for events
For age of property, rooms were well appointed and property is very well maintained. A couple of issues-pool could use an upgrade. Needing some trees or landscape around it. The room was missing a hotel guide. Trash hadn't been taken out after the first night.
June 23, 2014
Rated 3 out of 5 Good & Bad
Facility and the surrounding shopping/restaurants- Great character!
Loved the view from the tower suite.
Even two star hotels don't charge for wifi- what is wrong with you.
Can't get a mid sized SUV into your parking garage & extra charge to park in oversize parking- sad.
December 31, 2012
Rated 1 out of 5 by sue22 bonavista
We had a fabulous stay food was good in dinning room, Bell captain was fantastic on geting us drivers The lemo driver was the same as taking a cab and he took me everywhere I wanted to go and I felt very very safe with him. It is nice to feel safe in a large city.
October 4, 2012
Rated 3 out of 5 by Tael03 The bed sheets and pillows smelled
The bed sheets and pillows smelled of must and pee. It was hard to sleep as the smell was so foul and strong. It was sad because everything else was great.
August 22, 2014
Rated 5 out of 5 by karlito2 The place to stay
We have attended the Art Show the last three years, however never stayed downtown. This time we did it and had a wonderful experience at the Westin Bonaventure Hotel. It is close to the convention center and other attractions that we wanted to visit. We will stay there again.
January 18, 2014
Rated 5 out of 5 by Apache1971 Close to Dodger Stadium
We chose this hotel, because it was close to Dodger stadium, we used the Dodger Express Transit system. The other local attraction we were looking for was Olvera St.. It was very close and convenient to get too. I would recommend this hotel to others for sure.
June 3, 2014
Rated 2 out of 5 by John Hotel is too old
This hotel is just too old and should not have the Westin flag. Starwood should downgrade the flag. My room smelled like mildew. The airconditioner is very loud. The shower water temp was lukewarm at best. the location is great but the quality of the facility is lacking.
March 7, 2013
Rated 5 out of 5 by danll very good everything
all the way from start to which was at check in to check out it was so easy goin. i ad my reserv.. the check was busy but i can understand being in such a nice place no problems., i would like a preferred gust card soon?? thank so much all for the wonderful experience
August 12, 2013
Rated 5 out of 5 by DeeNice This is a great hotel and the staff is exceptional
The staff is always helpful from the front desk staff to room service, bell men, etc. The staff has customer service down to a science. Ricardo is always helpful with my needs. Thank you to every staff member, I don't always catch the name, but everyone is GREAT!
April 7, 2014
Rated 2 out of 5 by dfl62 10/30 Stay
I've stayed at the hotel many times. This experience would be a 1-star. Poor service. Multiple calls to the front desk to get a wake up call. Multiple calls to the garage to have my car brought up, never answered. I finally went down to the garage. You can do better.
November 4, 2012