Rated 3 out of 5 by LAKing Great location, antiquated facility
Location was perfect for my needs and the facility is clean, with a nice lobby/bar ambiance. Shower head in room did not work properly and water pressure was minimal. In-room thermostat did not keep temperature below 72 degrees, even if set at 68.
June 18, 2012
Rated 4 out of 5 by Justiceatty Front Desk Never Adequately Staffed.....
Every time I stay at this hotel I have to wait interminably for front desk help, whether at check-in, to get a new key or for whatever reason. Being Platinum doesn't matter. There are NEVER enough staff at the front desk, morning, noon or night.
December 7, 2012
Rated 1 out of 5 by BB87 Terrible Time
We waited 30 minutes over our quoted 45 minutes to an hour for a cold burger fries!!! Waited almost an hour and a half for our car from valet that we paid $38. Pool was super small and not many chairs. The bed was comfy that was the only plus.
August 19, 2012
Rated 3 out of 5 by Ralph13 The hotel is a little run down and service not good
Overall Hotel is a little run down. Bathroom was very small. Could not fit two people. Service at the BonaVista was horrible. Waited more than 10 minutes for waitress to bring bill. And then only because I walked up to hostess and demanded it.
December 10, 2012
Rated 5 out of 5 by Shatz Outstanding Customer Service
I was pleasantly surprised by this hotel. It is beautiful, very clean, the room was outstanding, the food was incredible and the staff was over the top! I will definitely recommend this hotel to anyone and I look forward to staying again.
August 12, 2013
Rated 4 out of 5 by Thatdudelouis My stay
Spent valentines with my girlfriend here and thoroughly enjoyed the hotel! All of our requests were met and was even surprised by the efficiency of the staff. Overall, no complaints! Great experience at the Westin and will be sure to be back!
February 17, 2013
Rated 4 out of 5 by Bernie12 Excellent meeting hotel
Attended ASME meeting at the hotel and it was one of the best facilities I have attended since I go to these meetings across the country for the last 14 years. Good meeting rooms, good food service and very good rooms. Internet was very good.
February 17, 2013
Rated 4 out of 5 by marshade Don't Believe When they say
When they say "we'll email your bill", don't believe them. Even when you specifically request it be done. Don't believe it when they say their WiFi is good. It's so good, I have to attach my iphone as a hotspot to get activity on my computer.
January 12, 2013
Rated 4 out of 5 by Snicklefritz Location, location, location
The hotel has great amenities and the location is tops. Our only negative is that we were there for a conference and during mealtimes the dining area was horrendously COLD - people had to wear coats and/or heavy jackets in order to stay warm
February 25, 2013
Rated 5 out of 5 by dbcharlotte Very Attentive - Loved my Visit
The hotel staff were very pleasant and very attentive. My room was very clean and modern, with refrig, bed cozy with white linens. Enough amenities on the property to be entertained and not have to venture outside the hotel. Loved it. THANKS
March 6, 2012
Rated 5 out of 5 by Sabs415 Great Stay, Awesome Staff.
I enjoyed my stay completely. I was impressed with the staff and the great service, not to mention the hotel itself.
What a beautiful place, with a great pool. Definitely going to stay here again, and recommend this to everyone visiting LA.
May 22, 2013
Rated 5 out of 5 by ccheung Wonderful hotel
This is a very nice hotel with plenty of amenities. The staff is very friendly and accommodating. The hotel is kept clean and very well organized. I've come to this hotel every year for the last 5 years and not yet had a bad experience.
July 7, 2013
Rated 5 out of 5 by KEA1 Clean, comfortable, spacious
Attending conference and it was great to get back to this hotel in the evening. The walk to the farthest part of the convention centre in the morning was <20 minutes. 15 minutes to LA Live if determined. No issue getting taxis if needed.
April 26, 2013
Rated 5 out of 5 by Ben2 Excellent customer service and comfy beds
This hotel is conveniently located in the heart of downtown LA. The front desk agents that I dealt with were very helpful and extremely professional. I will definitely be back to stay at the Bonaventure again.
October 24, 2013
Rated 5 out of 5 by Chancey Weekend Getaway
Thank you for an excellent experience at the Westin Bonaventure. We thoroughly enjoyed our stay. The accommodations were top notch and very much enjoyed. We look forward to staying with your hotel again soon. Many thanks!
September 30, 2013
Rated 3 out of 5 by tende Space
I stay at many Westin Hotels i always enjoys my stay. The room i stayed this time is a little Claustrophobic for me because of the narrow entry to the room and bathroom door just make the room so small... overall it was ok for the rate.
October 23, 2012
Rated 3 out of 5 by Mindi SERVICE
Dining was a hastle. Waited a very long time to even get a table. I cleaned off a table to be able to sit. Understaffed and wait time for service was terrible.
Staff seemed as if they did not want to be there.
October 21, 2013
Rated 4 out of 5 by DLK1947 Rose Bowl stay
Pretty good full service hotel
January 6, 2014
Rated 4 out of 5 by sjd2013 LA stay Nov. '13
Easy check in. Room was comfortable. TV didn't work well. Satellite signal dropped and TV went to a black screen multiple times in just a short time period. That was a bit annoying.
November 18, 2013
Rated 5 out of 5 by am67 Great stay!
An excellent conference experience. Everything was well organized and easy to access.
Special thanks to Gustavo for helping out with a situation I had with a shuttle driver. His friendliness and helpfulness was greatly appreciated!
June 3, 2013
Rated 2 out of 5 by Sophia888 Did not meet my expectation on Westin Brand
Some staff are not friendly, room does not have enough outlet to plug muti cell phone, etc. Bath tab fixture keep fall off, shower head face out side, and wet the floor each time. When encounter issues, no one is eager to help.
July 24, 2013
Rated 3 out of 5 by Diane2 Unprofessional Customer Service
I was stressed out from reservation problems and that led me talking to all kinds of managers and supervisors at the actual hotel who didn't really help me. Overall stay was good except the coffee machinge in the room didn't work.
February 11, 2013
Rated 4 out of 5 by aoliveira Great downtown location and rooms
Great location. Staff was very friendly and helpful. Room was spacious and bed very comfortable. Only complaint was the shower - very loud and with too much pressure. You could also hear the neighbors shower and toilet, as well.
December 5, 2012
Rated 3 out of 5 by craigrents OK
Escallators were out of service most of my stay. Kept from using elevator by identified staff member who said there was a 'military' meeting. on the floor. Had heavy bags to bring down to valet parking and almost fell on stairs.
September 18, 2012
Rated 5 out of 5 by Doaker A WOW Experience!
This is a great hotel. Everything about it was top notch from the architecture, staff, services, facilities and the total experience. Only one negative was the cost of hotel parking, $40/day. Overall we were impressed. -Doaker
February 18, 2013
Rated 5 out of 5 by Happytraveller788 Excellent
It is not easy to take two young kids for a holiday. But the hotel is absolutely making our trip easier. Staff there are super friendly. Strong recommended!
November 29, 2013
Rated 5 out of 5 by Tim2 Great downtown location and hotel
I stayed here with my daughter for a convention. We had quick, efficient, and friendly service the whole time we were there. If I were attending a convention or other event downtown I would definitely return to this property.
July 11, 2012
Rated 4 out of 5 by cotsen SERVICE AND SPG
The concierge was not good. He didnt help with my need and he even gave me incorrect information. The hotel was too cold, not everyday they left a bottle of water at the room, I didnt feel special as in other westin hotels.
January 3, 2013
Rated 2 out of 5 by Nobueno2013 Not what I expected
For the location, the price, the decor, I expected some much more from the rooms to the unfriendly front desk staff lady that checked me in an whom I would later having dealings with a few times during my stay.
September 17, 2013
Rated 4 out of 5 by Tim84679 Great Stay
Stayed here for a conference.
The Downtown location was excellent.
The room had a stupendous view and was very well appointed.
Wonderfully maintained by the housekeeping staff and amenities abound.
Would def. stay again.
June 9, 2013