Rated 3 out of 5 by best427 This hotel has great features
tried to give us a much less of a room than we had paid for in the old part of the building we paid extra for the view of the pools and ocean and they told us the mountain view was an upgrade. unsat
May 16, 2014
Rated 4 out of 5 by Emily27 Too bad about the smoke
We were thrilled to be upgraded to a beautiful ocean view room, but we were unable to fully enjoy it due to our neighbors' cigarette and cigar smoke. The Westin is a non-smoking property, and the staff sent security with cameras to try to locate the smoker(s). Unfortunately, the smoking continued throughout our stay - each time we'd open the doors to the balcony, their smoke would come in our room, making it hard to breathe. It might be good to add some signage to the elevators alerting guests of the non-smoking policy and possible fines, since it was so difficult to enforce. Everything else about our stay was really wonderful (I especially enjoyed the new healthier choices in the restaurants and the new yoga studio) -- but not being able to have clean air in our room hurt the experience.
January 29, 2013
Rated 5 out of 5 by surferbroome Get the Ocean View!
We initially were slotted in a mountain view room, which did have mountains but only after looking over a parking lot...Our reservations were through a Collegiate tour agency with the understanding that we would need to upgrade after arriving.
The staff was helpful in effecting an upgrade to Ocean View and the difference was phenomenal...We had a great stay and found the location and staff wonderful...but we would not have been pleased had we looked out over a parking lot for the entire time...
January 6, 2013
Rated 5 out of 5 by Becky14 Beautiful hotel
The facilities are beautiful and every room has an amazing view of either the ocean or the mountains. The openness throughout the lobby and the great pool and beach views are amazing.
May 17, 2014
Rated 5 out of 5 by CK56 Fantastic! One could enjoy Maui and never leave the Westin!
Up at dawn for beach meditation with a cacophony chorus of bird songs in the banyans, "Norman" the black swan serenely floating over koi in waterfall of open lobby; friendly helpful staff at every turn, from daybreak into the wee hours. I Sent a coconut postcard to my Mom. The true feeling of Aloha emanates from the Westin. Mahalo to you all~ I will stay here again. Warm Regards, C. K. jacksonville, FL (Of course we did drive to Hana and go whale watching and snorkel--but the Westin was Grand!)
January 1, 2013
Rated 5 out of 5 by Hestia If unhappy say so, the staff are wonderful at putting it right!
On initial check in I was given a room that I considered sub standard and was told by the receptionist that nothing else was available. I was disappointed and voiced my feelings later to Lori on reception she was very accommodating and moved me to a much better rooom on a higher floor. As a Starwood Gold member I wanted a late check out and again when I first checked in I was told this may not be available however on the day of check out Brandy on reception was exceptional with her service and although the room I was occupying was booked she moved me to another room so that I could have the late check out. With the exception of my inital check in all staff were very good and did everything to make my stay with you one that I would wish to repeat. My heartfelt thanks to your wonderful staff.
November 11, 2012
Rated 3 out of 5 by fromWailuku Disappointed based on previous stays
As a kama'aina we have stayed at the Westin in Kaanapali several times and always enjoyed it. Our recent visit was to celebrate my husband's birthday and we were disappointed. We had a late check in and were greeted by a less than friendly woman at the front desk. In general the hotel staff (especially at the pool) lacked the aloha spirit! Also, if you are going to have an adult pool area - enforce the rules. We did enjoy eating at ONO. I have to be honest - we are very unlikely to stay again.
July 15, 2012
Rated 5 out of 5 by mandtgrassi GREAT STAY
We had a wonderful stay, this was the second time staying and everything was perfect.
May 21, 2014
Rated 5 out of 5 by Michael Aloha Spirit at Westin
We had the pleasure of staying at the Westin Maui resort and Spa for 2 weeks, beginning the end of Jan 2013, through the first week of February. Although this is high season and the resort was very full, it never felt "full" or crowded in any way. Staff were always more than pleasant, accommodating, and wonderful in every aspect. I particularly enjoyed their name tags which listed their "passion". It gave us a little insight into who they are, and started conversation many times. It was a way for the hotel to personalize them which I believe makes for happy staff. Loved the grounds of this resort, the 5 pools, which were never crowded, the amenities, the shuttle, everything about it. We woud love to return in the future, and Maui has definitely made an impact on us. Mahalo, to all at this hotel.
February 22, 2013
Rated 5 out of 5 by Cass A Beautiful September in Maui!
The Westin Maui at Kaanapali is wonderfully located on the west (sunny) side of Maui. The views and grounds and pools are spectacular. They have added some cabanas although there should be more available. Staff particularly at Front Desk and Concierge (Matthew) are very helpful - couldn't be more service-oriented. Only one negative - the Tropica Restaurant is really substandard - poor slow service and very mediocre food. The food at breakfast in the other restaurant, Relish, is excellent.
September 30, 2013
Rated 4 out of 5 by FiveStarTraveller A relaxing place to stay with great facilities
The Westin Maui is a cool resort for both couples and families. As soon as you walk through the entrance to the foyer you feel like you are in a tropical oasis greeted by a rock face and pond complete with flamingos and a friendly black swan named Newman. The greeter at the check-in queue was very friendly and spent some time having a chat with us about our trip while we waited to check-in.
We were upgraded to a partial ocean view room, which had a great view of the pool area, garden and glimpses of the ocean. The room was a comfortable size and in keeping with usual Westin styling. The bathroom was a little cosy but due to a smart design, made it easy for two people to use it at the same time. The toiletries were good except they had no shower cap! (pet peeve)
I am not going to say many bad things about this hotel but the housekeeping was not up to scratch compared to other Westin Hotels. There were baby sized footprints on the glass in our shower and the bed never looked properly made. Always a bit rumpled and with uneven sheets and doona. Extra toiletries were also just plonked on the counter instead of being placed in their spot.
The restaurants at the hotel were ok but I felt that it could have done with a more fine dining establishment. I particularly enjoyed Relish and there were many other dining options outside of the resort.
The service at the hotel was pretty good in general with people friendly and helpful. I did find the food service very slow though. I would have ordered more if they had paid attention to our tables more often.
The Westin Maui offered beach front access along with many pools catering to both families and adults only. The deck chairs were a comfortable place to relax and the poolside food and drinks service helped with relaxation.
The hotel heavenly spa was very nice with a great relaxation area that I wish I had of taken more advantage of.
The resort offered a very handy shuttle service to Lahaina which was great and a good way to get to explore shops and other restaurants without needing to hire a car.
Overall I really enjoyed my stay at this hotel and would stay there again.
Stayed: May 2014
June 3, 2014
Rated 5 out of 5 by Suzy65 early Dec 2012
this is a very nice facility and the staff we friendly and courteous. the huge complaint I have is the parking stalls are so small that even with the compact car we rented we often could not fit in with even one door opening. I felt sorry for all the people who rented the 2 door convertible Mustangs, there is no way they could open the doors. we also felt gouged on the pool drinks at over $10 for a plastic cup - $7 or $8 is more reasonable and the waiters would certainly get bigger tips.
December 6, 2012
Rated 4 out of 5 by mammabear3 Exceptional staff
Our room was clean, comfortable, ready early and the staff in all capacities provided exceptionally friendly service! I didn't even mind the parking lot view as I awoke to a coconut palm and beautiful sunrises in the morning and rainbows and sunsets in the evening. The beaches were great, snorkelling a little crowded in spots but reasonable. The restaurants were mediocre at best and the food and service staff could be stepped immensely. The restaurant calibre was oddly out of synch with the rest of the resort...... However, the highlight of our stay was Ronzi ! I met him initially as a super nice bell service fellow who also turned out to be our valet, an amazing source of travel information, a wood carver, coconut palm leaf artist and a super nice and extremely accommodating ukulele instructor. You have to ask for Ronzi if you stay at Westin Maui Resort and Spa Ka'anapali! Thank you Ronzi for making our trip extra special. Hope you and your family and "resort staff family" are all doing great. Mahalo
May 4, 2014
Rated 3 out of 5 by Tc6846 The rooms need renovated
The hotel in general is nice but not as nice as the price would let you to believe. Our room was in need of a renovation. The balcony was peeling paint and rust everywhere. And the rooms are very small. The staff is fairly nice. We were there for a work convention and the bartenders did not acknowledge us. My husband Waite for 15 minutes for someone to take our drink order and finally decided he didn't want to order from them anymore. The pool side waitress was very nice though...
January 7, 2013
Rated 4 out of 5 by InternationalFlyer Nice hotel for a vacation - missed on making it special
This hotel overall was great. Rooms are nice and clean. Views are wonderful. Small issues with the room were taken care of immediately. Pools are wonderful and pool staff very attentive.
Front desk staff was fine but not exceptional. Also disappointed that even though we let them know in advance we were there for our wedding there was no recognition of the fact. Shopping next door at the whaler's village is very convienent and the complimentary shuttle to Lahaina was super.
December 24, 2013
Rated 3 out of 5 by Ottschwiz Ottschwiz
The first night we signed up for the "green" initiative which says that we would waive room services for the next day. What we didn't realize was that their stance was that if you waived one day, you waived your entire trip so we went six days without any cleanup or fresh towels. Completely unacceptable when you are paying this type of premium for a room. Also food at the resort restaurant is average at best and very expensive for what you get.
March 9, 2014
Rated 4 out of 5 by Jean321 Beauty in Paradise
This is my second stay at the property,. The re-do on the rooms are great, with a couple of exceptions. I miss a bathtub to just relax in! Saying the room sleeps 4, with two double beds instead of 2 Queens, is a stretch, unless all 4 are children. The new glass balcony facades are wonderful!
The spa in the pool area was not working for all but one day of our stay, which was a disappointment, as I enjoy that relaxation, also. Other than that, a superb property!
February 5, 2014
Rated 1 out of 5 by Anna80 No added value for the extra money.
Meh. It's a hotel. For $550 a night (which, thankfully, was paid by the company), we got a room with two beds and a shower, overlooking the parking lot, decorated with awfully ugly faux wood paneling and furnished with cheapo faux wood furniture. No microwave, and a teeny bar fridge that won't even fit restaurant leftovers. The room was clean, I'll give them that, but I expect more from a high-end hotel. Our room was indistinguishable from airport motel accommodations.
The pool had a surprising deficit of shade. A few sparsely placed umbrellas were all taken by 9am, and the pool itself had no shady spots to hang around in. If you wanted to be in the water, you absolutely had to subject yourself to direct sunlight. To the credit of hotel designers, the pool area itself was very pretty -- but because of all the "charming" winding and turning of the waterline, it was very difficult to keep visual contact with my child. So good luck getting a quiet minute of sitting in the shade while your child plays in the pool -- nope, you must be constantly on your feet if you want to see them... I was never as exhausted by the end of the day as I was during my stay there.
Everything, and I mean EVERYTHING in this hotel costs extra. Be prepared to shell out $30 for beach umbrellas and chairs (cause the beach has no shade either). Be prepared to pay $100 per person per day for food. Be prepared to buy dollar-store quality beach toys for your kids for $10-20. If your child is over 5, be prepared to pay $80 per kid per day for daycare. (No luck if you have a toddler, you're on your own!) It was like living inside a shopping mall. An expensive shopping mall.
We will not be coming back.
May 28, 2014
Rated 5 out of 5 by Mauitime Great Hotel!!!
This was our tenth year in a row to this hotel. It is an amazing property with a great location. The pool area is probably the best on the island. The room was very comforable; the view from the room was great. The staff were nice and the service was very good; we had a few non standard requests which were accomodated without issue. There are two things that could use some attention. 1) internet was not consistent (it would work for hours, then drop out/this happened at least once per day); I made a call to the internet desk and they suggested "keep trying, it will come back on". 2) the breakfast buffet was not up to typical Westin standard; fruit was very good as usual, but the hot food seemed a bit off. These two items were not of great inconvenience and we will definitely return to the Westin Maui. Mahalo!
June 30, 2012
Rated 5 out of 5 by AdamJK Excellent resort!
My wife and I have visited more resorts around the world than I can count, and this one really stood out, predominantly because of the extraordinary staff. Jennifer, the concierge, went way out of her way in helping us plan our stay, and every staff member we encountered was friendly, helpful and efficient.
The property is beautiful and most rooms give you stunning views of the sun setting over the pacific. The spa was also terrific. Excellent hotel in every regard.
January 7, 2014
Rated 4 out of 5 by Lauranlauren What a wonderful rest!
We've stayed at Westin Kaanapali several times over the past ten years ... this time was our honeymoon! We paid extra for ocean facing room, and it did not disappoint. Our room overlooked sunsets, pool ... high floor, and felt very special. We rested beautifully, and had a blast. Special shout out for the complimentary champagne ... thank you! Special note: we checked out after 3 days to visit Wailea. Wish we'd just stayed at Kaanapali ... much preferred the hotel and staff.
September 19, 2012
Rated 5 out of 5 by JodynBill Better Than Ever!
We have been frequent guests at the Westin Maui Resort and Spa over the last decade, and we are very happy to see that the facility continues to be well maintained and well staffed. Its location is ideal----climate, beach access, golf, etc.---but the real value is in the remarkably welcoming staff. Bellman Will, cabana staff Henry, Kili and Ku'uipo, waitresses Alison, Lupe and Babes---all made us fell right at home. Kudos to Greg for keeping this property a piece of heaven!
December 15, 2011
Rated 3 out of 5 by Carmen45 Great pools
When you first walk in, the hotel is beautiful.
The positives: very friendly front staff, wait persons and maids. The show at the luau was entertaining for adults and young children. Whaler's village is next door and has great options for dining and shopping. Front Street close by for more dining and shopping options. Great beach location for scenic walks on walkway or beach. Four beautiful pools that, in general, are kid-friendly.
What needs improvement: small rooms with minimal storage and bathrooms that need to be updated. More information needs to be communicated to guests about the hotel upon check-in. Whoever supervises the large-slide needs to be able to deal with small children with empathy (who denies young kids from going down large slide for incorrect color band?). The food at luau should be tastier.
February 22, 2012
Rated 5 out of 5 by wolfeman Excellent Staff and Property
Just completed a 5 night stay at this beautiful property. We have been returning for our anniversary for 22 years. The Westin continues to exceed our expectations. Joven at the front desk worked hard to put us in an excellent room. The rest of the staff was always eager to make us feel like ohana. Our room was clean and comfortable and the resort was well maintained. We returned home rested and refreshed. We look forward to celebrating our 23rd anniversary at the Westin.
December 27, 2012
Rated 5 out of 5 by MissingMauiAlready An awesome resort
We just returned from an incredible week at the Westin Ka'annapali... couldn't have asked for a better vacation. The resort was simply fantastic, and the staff was so helpful. I have to give a special 'shout out' to Michael C (the lobby host)... he had an amazing knack to be there to answer any question (or present you with your welcome shell lei), yet he was invisible at other times. And he always had smile & a friendly greating... what a great Westin representative!
August 9, 2012
Rated 4 out of 5 by Mary616 Great location and pools!
Loved the location of this hotel. The hotel property is beautiful. The beach and walking path along the beach are so close and convenient. Many restaurants, bars and shops are so close if you don't want to drive anywhere. Very disappointed in the quality of the towels. Some were old, shabby and torn. Even after calling housekeeping and speaking to our housekeeper regarding this matter it still wasn't resolved. I love the Westin brand but was disappointed in that area.
October 31, 2012
Rated 5 out of 5 by SBMD SBMD
Great Location in Maui on Kaanapali Beach. Beautiful facility with friendly staff.
May 14, 2014
Rated 4 out of 5 by Rick311 Was expecting more
Overall this was a great place. We stayed for 6 nights. I was upset at check in that it took 30 min. to check us in even with a reservation number and then said we had to see if the room was clean even though it was 6PM. Our alarm clock wasn't bright enough to see, the second one was worse and the third one would not go off when set. The parking spots are small and people park over the lines and make it hard to park and the Valet service doesn't take into consideration that you already paid to park and charge another $18 a day. The deluxe ocean view rooms have delivery trucks for the whalers Village right below them that make a lot of noise. I know the Westin can't control them but should warn customers. It's still a great place to stay but for the price I would have thought these things would have been taken care of.
May 12, 2013
Rated 3 out of 5 by Task Front Desk
Front desk is inadequately staffed . On numerous occasions there is an unreasonable wait . Platinum desk is often unattended. Encountered very rude front desk clerk on this particular checkin
May 8, 2014
Rated 3 out of 5 by Katie02 Not what was expected
We were very disappointed in the Westin. Maui was our 4th island and last stop. We had stayed at beautiful resorts on the other islands but splurged to stay at the Westin on Maui. It was the most expensive of the 4 hotels and not worth it. The clerk at the front desk upon check in was rude to us, the hotel manager was supposed to call the first night and never did, the room was old and tired. The pool area was nice although very crowded. Overall it was disappointed.
July 29, 2013