Rated 2 out of 5 by amanda8 The room was not clean
Unfortunately my room was not clean, bed was not done and hotel reception could not resolve the problem.
March 13, 2013
Rated 2 out of 5 by Texas123 Extra work on you the customer
I appreciate the upgrade but have yet to obtain a copy of my portfolio which creates extra work for me.
March 21, 2013
Rated 5 out of 5 by lisa123 This hotel was very nice and in a great location
We enjoyed staying at the Westin. It was very nice, clean, and conveniently located. \
May 28, 2013
Rated 2 out of 5 by Dr12 This Hotel has great potential
Great Location, and Lobby, but the rooms are very tired and worn. Very much in need of a renovation.
March 25, 2013
Rated 3 out of 5 by nm123 Average hotel
This hotel was clean and convenient, but our room was located near an elevator shaft and quite noisy.
January 28, 2013
Rated 5 out of 5 by michael this hotel staff gives great customer service
Recent changes in decor and management have made this Westin our go to hotel in Chicago Thank you
January 26, 2013
Rated 4 out of 5 by LW35 great hotel great location
i really enjoyed my stay! great hotel... a bit cold close to the window but besides that great!
January 29, 2013
Rated 5 out of 5 by GCH0220 Westin was great!
My stay went very well!!!
July 8, 2013
Rated 1 out of 5 by Coyote Great Features
Great location, great facilities
June 30, 2013
Rated 5 out of 5 by Redcrossjill This hotel is great for conferences!
The meeting space had wonderful views of Chicago and the food was delicious!
March 27, 2013
Rated 5 out of 5 by Patty57 Patty E
The stay was everything we expected and more. Thanks for the great hospitality
March 4, 2013
Rated 3 out of 5 by MLS2013 Fine
Hotel is average. conveniently located. not the the best for ambiance.
April 26, 2013
Rated 1 out of 5 by MicheleM2012 going downhill...
First, you stay at this Westin for it's fabulous location. I stay here often, and have many stays over the years. However, my stay last week has me questioning if I will continue to stay here. I will make up my mind next week as I have a reservation.
Here are the assorted issues, that in isolation are no big deal, but added up made my stay frustrating: didn't get the high floor/lake view room I booked due to plumbing issues- instead in a regular room but at the same high rate; broken safe that even after complaining wasn't fixed, a room that was so cold I slept in a bathrobe both nights (even with the heat turned up) and then a breakfast order that never came.
I did reach out to management, expressed my concerns and hope my feedback was listened. I felt that the staff did the best they could knowing the issues, and they continue to be friendly and try to be helpful.
At the end of the day, I will give this spot another chance but this steady decline in service really needs to be addressed. There are lots o.f other, much nicer, hotels right nearby. I completely understand things happen and they could not give me the room I booked, but I absolutely should not be paying a rate for a room that I do not get.
February 6, 2013
Rated 5 out of 5 Excellent location
This hotel is an excellent location for dining, shopping and so much more!
February 20, 2013
Rated 4 out of 5 by fw1622 interleague play
Fortunately record rainfall did not dampen spirits of Chicagoans.
April 21, 2013
Rated 5 out of 5 by drsher08 The hotel is in the perfect downtown location
The heavenly bed experience enhances our vacation.
May 27, 2013
Rated 5 out of 5 by McLean13 Westin Michigan Avenue
Very clean room and hotel.
June 25, 2013
Rated 5 out of 5 by Nami Great housekeeping staff
Our floor, (27) had the best staff ever encountered, especially Lupe!
February 21, 2013
Rated 4 out of 5 by Bride Very up to date and well organized
Very comfortable rooms and lobby, modern, quick check in and out.
March 11, 2013
Rated 5 out of 5 by erod Wonderful
Everything was great except $60 per day parking seems extreme.
March 31, 2013
Rated 5 out of 5 by Lind777 Staff
The staff at this hotel are super friendly and helpful!
April 29, 2013
Rated 5 out of 5 by lydia60 great staff
Smooth check in, great staff and rooms with plenty of space.
April 1, 2013
Rated 5 out of 5 by Sue501 Excellent service
Everyone was helpful, happy and willing to go the extra step.
March 9, 2013
Rated 3 out of 5 by meme422 Great location and amenities, but room was not clean
My family and I recently stayed at the Westin Michigan Avenue during our vacation in Chicago mid June. While we loved the location of the hotel, its amenities, and accommodations, my check-in experience did not start off on the right foot. Upon arrival at my hotel room, I walked into beds that looked as though they had been slept on (pillows were not in order, bed sheets were not neatly tucked), the recycle can was not emptied. After further inspection, the hand soap in bathroom was not sealed in wrapper, and the hand towel was laying on the bathroom counter as though it had been used and not folded. It was certainly not what I had expected from a top brand hotel, especially being that I work for a hotel myself. It was unacceptable.
After notifying a staff member, I received a call shortly from the Housekeeping Manager apologizing for the state of the room. My family and I were immediately assigned to a new room that was in satisfactory condition.
I do appreciate the prompt the attention to the matter, but still expected more.
Other than that, staff was courteous and professional. Location was great, just steps from John Hancock Building, Water Tower Place, and Magnificent Mile. I took advantage of the New Balance Lending program, and frequented the workout room.
June 27, 2013
Rated 5 out of 5 by Byrnesie51 Peter
This hotel is an excellent location and the servcie is great
February 21, 2013
Rated 3 out of 5 by AJ42 This hotel is in a great location but
the room decor is just average. could use an update.
March 5, 2013
Rated 5 out of 5 by Mark Special Weekend
The Hotel and Staff were great. Great location
April 1, 2013
Rated 5 out of 5 by asjon316 this hotel is awesome
amazing hotel great location and awesome staff
January 14, 2013
Rated 4 out of 5 by StLou Great location, great hotel
Hotel has all you want with extra features.
January 28, 2013
Rated 5 out of 5 by Nita218 Wonderful
Our stay was comfortable & clean
April 8, 2013