Rated 2 out of 5 by asdsf Disappointed
Not impressed. Will not return.
June 24, 2014
Rated 3 out of 5 by cheri101 This is a good location...
Overall, the hotel was fine but it needs a makeover. I am a gold but did not get upgraded - which was fine.
The room we had was a good size but the bathroom was so very small. There was one sink and it was too small and low to the ground. The toilet was way too old!
May 28, 2013
Rated 5 out of 5 by 1mochi1988 Great Staff Service
From check-in to housekeeping, the staff at the Westin N. Mchigan in Chicago were courteous and helpful throughout our week stay. My special thanks to the housekeeping staff who were very respectful and flexible of us sleeping in our getting a late start on our day.
September 22, 2013
Rated 3 out of 5 by ZacinVegas Pretty dissappointing
We stay at Westin's for a reason - they are usually very clean and the rooms are nice & up-to-date. We were pretty dissappointed in the Westin Chicago - it could really use a room renovation. The location & staff are great, but the building itself needs improvement.
June 26, 2013
Rated 3 out of 5 by Cas1825 Colleen
We were in town for our nieces wedding which was held at another venue. Our adult children and their spouses along with our extended family and all of the out of town guests for the wedding were staying at the hotel.
We had 2 problems with our room. The refrigerator was not cleaned out prior to our check in. When we went to put left overs in the refrigerator late Saturday night we found a yogurt and a container of blueberries had been left by the prior guest. The second problem were the pillows. We had a king bed that had awful pillows, they weren't just soft there was no support in them at all, worst pillows I have ever slept on.
These problems don't even begin to compare with the fact that the elevator began dropping floors when our adult son (29) tried to take his puppy down for a walk on Saturday morning. He began ringing the alarm over and over again. When the doors finally opened, a couple of floors down, he began to get out and the elevator began to drop again and he was almost cut in half. We asked to speak to a manager on duty and were told she didn't know anything about this, and it was no big deal because she'd been stuck on elevators before and nothing would happen because there are safety stops. Then the manager also told us that the elevator company told her never to get off of a broken elevator because you could be cut in half . At this point she stated she would offer to buy our son a drink but that it was a little to early for that!!!!!
My husband and I could not believe the managers attitude, we expected much better when staying at a Westin.
July 14, 2014
Rated 4 out of 5 by Sal57 Rooms are extremely relaxing
Our room was great for relaxing with clean, comfortable beds; a beautiful bathroom and great TV. An on-site pool and free continental breakfast would have made our stay perfect. The only food we had on site was breakfast via room service - delicious but expensive.
July 3, 2013
Rated 5 out of 5 by Rhonda55 Clean and overall comfortable
Location of hotel is very short walk to Cheesecake Factory and American Girl Cafe. Consieure service was excellent.
The room was clean though quite warm; even when the outside temp hovered near 10 degrees.
Restaurant on site had very good food though a bit pricey.
January 23, 2013
Rated 3 out of 5 by LH11 Bad customer service
Hotel is in a nice location but overall customer service is terrible. No one was in the front to greet or help me with my luggage. The same when I departed...had to take care of everything myself including open the door while the staff just stood there and looked.
May 8, 2013
Rated 4 out of 5 by Jackson13 Great Location for Shopping and Dining
We have stayed at this hotel many times when visiting Chicago and have always had a good experience. The best feature is the excellent location, being right on the Magnificent Mile. It is also a very short walk to the many restaurants and night life around Rush Street. The hotel is somewhat dated, but the management has done a good job in keeping things well maintained and addressing the needs of contemporary travelers (Internet, Workout room, etc.).
As a heads up for arrival, the check-in always seems to be very busy at this property. Also, I prefer either a lake or Michigan Ave view if available. We were disappointed on our last stay to find out that since we had booked the hotel through American Airlines Vacations, our stay was not eligible to accrue SPG rewards credits.
We do enjoy the Grill on the Alley, particularly the bar area. It has a warm and cozy feel to it and is a great place to catch a football game. Overall this hotel provides a great location for those visiting Chicago to shop, dine and enjoy nightlife.
December 7, 2012
Rated 5 out of 5 by Sherri88 FANTASTIC STAY!!!
There is nothing better than having a room ready when you check in that over exceeds your expectations. We were downtown for my husbands surprise birthday weekend and the room was wonderful! Very cozy! Thank you for a easy and comfortable stay! We will return!
December 9, 2013
Rated 4 out of 5 by Buffett33 Nice hotel for the price
This hotel's location is great.... very close to all the shopping in downtown Chicago.
There is nothing wrong with this hotel. In my opinion the rooms could use a little freshening up. Our mattress was very soft and the bed squeaked every time somebody moved.
August 4, 2013
Rated 3 out of 5 by CWill Great location
Nice hotel with a great view and friendly staff. The parking was very pricey. The bed was less than comfortable, but the hotel was clean and in a great location. I had such a great view of the lake, I'd go back. Just wish the bed was not like a cardboard box.
March 31, 2013
Rated 3 out of 5 by Matt3182 Location Good... Rooms need updating
The location of the hotel on the mile is great. The rooms were blah. There were cracks in the ceiling and you could see the dust in the alarm clock. The hotel rooms are in need of a major remodel to compeat with the other newer hotels near and on the mile.
December 29, 2013
Rated 5 out of 5 by Linda428 Best concierge service in Chicago
One of the best concierge service, great choices on restaurants, made our shopping experience enjoyable. Setup everything for sightseeing in the city, when back in town will always stay at the Westin, Douglas thanks for one of our favorite family vacations!
August 26, 2013
Rated 4 out of 5 by Geor Nice location and nice Room
Enjoyed our stay at the Westin. Our only complaint was the valet parking. VERY expensive and not efficient. When in Chicago again (which is often) I would stay at this hotel, but not have a car.
My ratings reflect the Valet experience not the hotel staff
April 8, 2013
Rated 3 out of 5 by John43 Incorrect Charges
Check your bill! I was charged $17.78 for "refreshment center," which I did not use. The desk removed the charge at check out. When I got home I got an e-folio with my bill, with a new "refreshment center" charge (posted after my departure) for $8.90!
January 8, 2013
Rated 5 out of 5 by Bobe Best in Chicago!
I stay here once a month...because it is the best hotel in chicago...and almost anywhere! Location, staff, facilities...home away form home! Alonzo, Tommy and Keith at the door, Pat and Jose valets, Kristin and Nurpur in guest services-best anywhere!
October 7, 2013
Rated 4 out of 5 by Shelly45 Great location!
This hotel is in a great location! It was so nice to walk out the door and be able to walk to all the stores and restaurants. The Concierge made wonderful suggestions for dinners for our family, and was very helpful getting us tickets for the museum.
April 1, 2013
Rated 2 out of 5 by Trav123 This hotel does not meet the Westin standards
It is very obvious as you enter this hotel that it is not of the standard of a Westin hotel. Well below expectations, run-down, not a great atmosphere.
Great location though, but will not stay there again under the existing conditions of the hotel.
June 14, 2013
Rated 5 out of 5 by chascj great downtown location
The staff was exceptional & extremely responsive.
June 16, 2014
Rated 2 out of 5 by Steve78 Problems
No drawers in bathroom, desk, night tables.
Locked refrigerator .
Extra pillows delivered without pillow cases.
Coffee not replaced after use and pot not cleaned.
No luggage rack in room-asked for two after 3 hours got 1.
Room showing age.
July 4, 2013
Rated 5 out of 5 by TurboCat Great features and great location
This was the PERFECT conference venue with excellent accommodations and with much sightseeing the moment you step out of the hotel!
May 29, 2014
Rated 3 out of 5 by unusednickname A Generic Hotel
This is a typical business hotel almost entirely devoid of personality. It is perfectly adequate- the rooms clean, the beds comfortable. There is lack of adequate dining facilities in the hotel. The one restaurant is very good but very expensive.
September 19, 2013
Rated 4 out of 5 by Deb321 Great location
We stayed for a long weekend and had such a great experience. Jerrell was great at the front desk in helping us get acclimated. The location was superb as we walked to Navy Pier as well as some outstanding restaurants. We will definitely be back!
August 6, 2013
Rated 4 out of 5 by Notnow A bit old?
Room was a bit cold, hard to get warm although it was 10 degrees out side, window iced up. no tissue in bathroom, light in bathroom burned out, room clean but perhaps not perfect. Check-in very good, looked up and found my SPG #.
March 4, 2014
Rated 3 out of 5 by Traveler0426 Hotel issues
The reservation was confused from the day I added an additional night's stay. They could not combine the reservations. Also, the room was not serviced. I had to request clean towels twice.
April 30, 2014
Rated 2 out of 5 by RAKSept Vice President Sales
Rooms and halls leading to sleeping rooms outdated. Halls were dirty and bathrooms poorly cleaned. Hotel needs painting and updating. I will not use this hotel again until major changes are made.
Will not bring another meeting to this hotel.
September 26, 2013
Rated 2 out of 5 by ctf2013 Rudest front desk person ever
I just tried to have my folio emailed to me because they didn't have it under the door and it never came. The woman was SO RUDE! She transferred me and when I called back to say they can usually send it from the front desk, she hung up on me!
February 21, 2013
Rated 5 out of 5 by Hello1 Great service
I have stayed at this hotel twice on my weekend trips to Chicago. The hotel has a great location and my rooms were spacious.
Hotel staff were extremely friendly. The manager, Alex, provided great help even after my stay.
July 16, 2012
Rated 4 out of 5 by stella110 Great location
We love the location and stay there whenever we are in Chicago but were disappointed with the room we recieved. It was honestly the smallest, most cramped room we have ever been assigned at this hotel and it was supposed to be an upgrade.....
April 9, 2013