Rated 2 out of 5 by lynn01 NO FUN STAY
THE FLOW OF PEOPLE TRAFFIC,FROM THE CURB,TO CHECK IN,WAS NOT VERY WELL PLANNED,UNDER STAFFED.
CHECK WAS VERY GOOD.(A)
WE ATTENDED A SOX GAME,AND HAD A COCKTAIL IN THE BAR(B+)
TRIED TO CONSULT WITH THE CONCIERGE-HE WAS CONSUMED WITH ANOTHER CUSTOMER.FORGET IT,AFTER A 10 MINUTE WAIT.(D-)
September 24, 2013
Rated 5 out of 5 Great hotel. Boston Strong
Love this place. The staff is awesome, the facilities are in great shape and its dead center of then back bay. The marathon bombing was across the street which brings a little extra somber ness to the memorial next door but its really touching.
I would come back here again and again.
July 1, 2013
Rated 4 out of 5 by Rangers94 Hotel Convenience
The Westin Copley was in a great central location that made getting around town to see the various sites very easy. The attachement to the malls, hotels and convention center made the work experience very easy.
July 2, 2014
Rated 5 out of 5 by joel13 great location exceptional service
Hotel was upscale, clean, great service with attentive staff. If i could change two things they would be. one noise in hallway was quite audible in rooms, and bathrooms have no fan. Outside of that it was awesome and look forward to staying again. great locations and close to fenway.
September 16, 2013
Rated 4 out of 5 by pteng2871 Beautiful Room - housekeeping not so much
Beautiful room and view but housekeeping was not good. One bedspread had stains on it and when our room was made up, housekeeping did not even hang up the robe we used but wadded it up on the console. Did speak to the front desk and they took care of it. Overall very nice property.
June 17, 2012
Rated 5 out of 5 by Ron19 Great Location
Centrally located within walking distance of major attractions, shopping, restaurants
August 4, 2014
Rated 3 out of 5 by LostBags Serivce was poor
Asked for bag to be brought from my valeted car and delivered to my room about at approx 11 am. Went to room after a very long day about 11pm and bag was no were to be found. Spent an hour to trying to locate my bag. Finally found in my car. It was never taken out. Very annoying.
August 20, 2012
Rated 5 out of 5 by MstrSrgtShtrPrsn Great location
Located in the Back Bay area of Boston, this hotel is centrally located for everything you could want to do while visiting the city.
July 25, 2014
Rated 5 out of 5 by HeatherS Comfy Rooms and Great Location
Located near restaurants and shops, as well as Boston landmarks, this hotel is great for business and tourism. I've stayed a number of times, and I always feel welcomed back by staff. Bar 10 is a great hang out and the connected mall gives you access to anything you might need!
September 23, 2013
Rated 5 out of 5 by JenFromCali Great Boston Hotel
Beautiful view, comfortable room, accommodating staff. I would definitely stay here again!
August 1, 2014
Rated 5 out of 5 by rita4534 This hotel has excellent employees
My husband got a cut on his arm trying to hold the elevator door prior to checking-in and from the moment we stepped into the lobby everyone was there to assist and they continued to follow up during the remainder of our stay. This was unexpected service and we will return.
September 15, 2013
Rated 5 out of 5 by Vanessa61 Lovely property
I truly enjoy the option to receive Starwood points in exchange for having housekeeping each day. My stay at Westin Copley was 6 nights. The staff was most congenial, the food good and the overall hotel lovely! The kind of accommodations I've come to expect from Starwood!
January 14, 2014
Rated 4 out of 5 Friendly and Comfy
We enjoyed our stay at the Copley. The hotel is beautiful and very well maintained. The rooms were clean and very comfortable. The staff was always friendly and very helpful. Great location. Loved the hype bar 10 and the classy bar at Turners. Only drawback was the price.
November 27, 2012
Rated 5 out of 5 by StevieUK This hotel is well located with very good service
Well received right from check-in with friendly Marquese. We have stayed at the same hotel many times over the last 25 years and are still pleased with how spacious the rooms are and so conveniently located to everything in the city.
June 4, 2014
Rated 4 out of 5 by Kev74 Hotel experience
Wonderful time while we celebrated our anniversary. Front escalator was not working upon our arrival and carrying two full suitcases was a challenge. But, outside of this the staff, food, room and service was excellent!!
June 15, 2014
Rated 4 out of 5 by ron4339 Thanksgiving
Been comming to Copley Westin for 15 years every Thanksgiving for our Christmas shopping. Almost gave up as the hotel was going into direpair. Glad to see the renovations as they have modernized the rooms and upgaded the service and the staff was excellent to deal with.
December 3, 2011
Rated 5 out of 5 by toothfairy RBF
The Westin is a great hotel centrally located in Boston. The staff is very attentive and pays attention to details. I will be back !
July 21, 2014
Rated 5 out of 5 by CasualTraveler Great Hotel
I would recommend this hotel to anyone.
The Westin Copley Place's location, staff, amenities, and accomodations make this hotel a great place to stay when visiting Boston. I will stay here the next time I visit Boston. It is within walking distance of most attractions.
August 14, 2013
Rated 5 out of 5 by Ziva This hotel provides a terrific experience
Everything about my stay not only met, but exceeded my expectations... from the excellent service I received upon arrival and throughout my stay, to the beautiful, clean and very comfortable room, to the convenient and lovely location. A big thumbs up for this hotel.
September 26, 2013
Rated 5 out of 5 by Evelyn921 First Time Stay
We were very impressed with the Westin Hotel. We were in town for the dental convention and were greeted by a friendly and competent staff. The view from our room was terrific and the breakfast at the Huntington Restaurant was delicious. We will definitely return.
February 2, 2014
Rated 4 out of 5 by kelawai Conveniently located with efficient staff
Great location within walking distance to heart of Boston. Staff was well trained and efficient. There was a small incidence which involved other noisy hotel guests on our floor. The hotel security dealt with it professionally and got this issue resolved promptly.
October 15, 2013
Rated 5 out of 5 by heatherruns Comfort and location
Especially loved my room because of the huge, room-wide window that gave me an unobstructed view of the city. I could fall asleep with the lights of the city sparkling near me and wake to the morning light with a total feeling of privacy.
May 18, 2014
Rated 5 out of 5 by bill1820 Exceeded my expectations
Beautiful view of the Charles River and Back Bay from our room. Hotel staff members were very accommodating when we asked for service. Enjoyed the atmosphere and service at Bar 10. I will stay at Westin hotels again and will recommend Westin to friends and family.
August 15, 2012
Rated 5 out of 5 by JeffB14 Top Notch
I continue to travel to many places around the world and occasionally find myself back at the Westin Copley. By far, always the best experience and an organization that all others should strive to be like.
June 19, 2014
Rated 3 out of 5 by alex1988 great location
everything was great aside from the tv experience. the software that the tv uses is really slow to work with and also the guide doesn't give you any information aside from what the channels are. we also had an issue with the phone set that wasn't charging.
March 24, 2014
Rated 5 out of 5 by Meche12 Great Hotel, Great Location
We were at the Westin for our son's graduation from college. We had a great time at the Westin, The rooms had a great view of the city and the access to the malls was fantastic. It is located at a very central area, near the T and near fine restaurants and shops.
June 1, 2012
Rated 5 out of 5 by Boston44 The room was extremely comfortable and had a wonderful view of the city
The room was extremely roomy and comfortable
August 4, 2014
Rated 4 out of 5 by WC2013 Overall Great Hotel
The hotel was beautiful and the rooms inviting and comfortable. The concierges were very nice but the rest of the staff was average. The hotel hosts many events and there are many times it took a very very very long time to get an elevator to stop at our floor.
September 30, 2013
Rated 5 out of 5 by Linm Room service
We ordered 4 pieces of boston cream pie for our 5 year old's birthday and much to his delight the staff also gave him a little duckling book! Thank you so much!
July 9, 2014
Rated 4 out of 5 by Judy58 Room maintenance
One of the outlets in the bathroom didn't work, and there was no coffee pads to make coffee with in the room.
July 23, 2014