Rated 4 out of 5 by DisappointedFan Cable channel selection needs serious help.
The Westin's TV cable channel lineup is the worst I've ever encountered. Limited selection, not one digital channel, and worst of all, no local sports channel. Not every guest is from out of state--some of us out-of-towners actually live in Washington and would like the opportunity to watch local sports teams.
Also, while general room cleanliness was good, the bathroom floor wasn't as clean as it could have been. And why do you hide the coffeemaker?
April 19, 2013
Rated 3 out of 5 by Jojo great location but needs a facelift
We loved the location and the view.
Unfortunately, the hotel is old, ie.acoustic ceiling. Our room had a very strange noise, maybe from the elevator...it sounded like someone was dragging a pipe on a wood floor above us.
There is a parking garage next door "Westin Building", we made the mistake of parking there and were charged even though we paid the $41. per day charge at the hotel.
Also, the jacuzi smelled like chlorine bleach and burned our eyes.
February 25, 2013
Rated 2 out of 5 by CSQRD Elevator disaster
For our stay on July 26-30, 2012 only two of the four elevators in the north tower were operating. We waited on several occasions for more than ten minutes to get an elevator to our floor. Like other guests we would get on any elevator we could regardless if it was going up or down. Fellow patrons were getting mad at each other as tempers ran short and a few shouting matches took place as people tried to squeeze onto packed elevator cars. Guest also got motion sick as the cars were hot and stopped on each floor. 20 plus minute trip from leaving a guest room to arrival in the lobby. Unacceptable. No communication on an elevator issue was given to the guests and the problem persisted for the 5 days we were at the Westin. Room was nice, but the poor handling of the elevator situation by the hotel will keep me from ever staying here again
August 1, 2012
Rated 4 out of 5 by sorski1 Mr
Many wonderful features. The combination Hotel/King Tut package was fun. Front desk was excellent (Ferdinand). Surprised that the little breakfast place in the North Tower was closed, but the restaurant was even better. Room assignment was an unexpected bonus. Room was in great shape.
The surprises were the unexpected wakeup call, and room service started at 9:30. We were told our checkout would be 4PM, so this was a surprise. What should be expect?
October 29, 2012
Rated 4 out of 5 by MickeyC Green Choice not a great choice!
This hotel was very comfortable at the time of check-in and the room was very nice. However, their Green Choice option was not thoroughly explained at time of check-in and I took the option believing that it pertained to bedding and bath towels not being replaced during the stay. I was quite disappointed when on the 3rd day of our stay housekeeping had not once stopped by. The trash receptacles were over flowing, the beds were never made, and coffee pouches were never replaced. For this inconvenience, you are given a $5 coupon, not for each night stayed but for each complete day at the hotel. It is a win-win for the hotel as I am sure a small precentage of the coupons are used due to their limitations.
I would stay at the Westin again but only with full service. The comfort expected is not worth the effort to hang up a towel for reuse!
August 21, 2012
Rated 5 out of 5 by Ken50 Beautiful Hotel, great location
Very wonderful place, located close to everything. Only concern and why everything is not excellent is on the last night it was windy and the room (on the 26th floor) was very noisy, and the walls squeaked all night long. Was told at check out they have ear plugs, would be nice to have them in the room. Staff and facilities were fantastic, will stay there again. I think they should offer FREE internet though, even had to pay to use their computer.
December 27, 2012
Rated 3 out of 5 by SPGGuestLA Not a 4 Diamond Hotel
Its central location is excellent, but I'm surprised that it's considered a AAA 4 Diamond Hotel. Onsite restaurant-inadequate in terms of variety. In Room Amenities--No robe, Poor TV reception, Outdated clock radio. Banquet Facilities- had 2 breakfasts & 2 lunches--food quality was quite disappointing. Definitely need a new toaster that works! For a group of 100, 2 toasters may also be more appropriate.
January 10, 2014
Rated 4 out of 5 by Tiger3174 Great employees
All staff from front desk to bar employees to bell hops, etc. were great. The employees do make sure to do everything they can to make the stay comfortable.
The ice machine is loud and can be heard. The TV was fuzzy and limited on the selections available. Many competitors make sure that the images are in HD. However, the lack of free internet access in the room would be the number one reason why I would or would not return to the hotel.
October 18, 2013
Rated 4 out of 5 by SmithFamilyFromSanDiego Great Stay!
This was the first time we've stayed at a Westin hotel, and also our first visit to Seattle. Both exceeded our expectations. The hotel was so close to awesome shopping, great restuarants, and there are many transportation options right outside the door. We were on the 45th floor, and the view of Puget Sound and the Space Needle was so awesome, we just couldn't stop talking about it and taking pics. Never had to wait long for an elevator, the staff was really friendly too... if you can afford to stay well, then this is the place to be. Another great thing about it is that no matter where you are when you're walking around downtown you can look up and see the hotel, so you can't get lost, even if you tried. The two, 47 floor, round towers stand out a lot! Seattle rocked, Thank you Westin! Hope to visit again ~The Smith Family from San Diego CA
October 15, 2012
Rated 4 out of 5 by smaker Sizable rooms with fantastic views.
Great rooms and view. However disappointed with food - which was below standard. I had in-room dining my first night because I was too ill to go out. I tried again with breakfast on my last morning in the restaurant and wished that I had spent my money elsewhere as the eggs were rubbery. For a four star restaurant you would think something as simple as eggs could have been made semi-decently.
However, on the plus side, the staff was friendly.
November 8, 2012
Rated 4 out of 5 by Pirandello Overall Very Good
My upgraded room had a lovely view, but the air conditioning couldn't compete with the afternoon sun, so on sunny days the room was exceedingly hot, even with the drapes drawn. Housekeeping was hit or miss - I had to call to get my coffeemaker supplies replenished. The restaurant staff hasn't yet mastered the Platinum free breakfast coupons. One day the full buffet was free, another day it was half-price. But overall a very good experience.
April 27, 2013
Rated 5 out of 5 by Trouthead Happy Honeymoon
We arrived exhausted after a weekend of getting married in Calgary. Upon arrival we were upgraded to an ocean view on the 40th floor of the South Tower. They failed to mention it was a luxury suite that took up 1/3 of the entire floor and we were very surprised. Thank you, thank you!!!
It was a very special experience and we appreciated the attention from the staff. We had two great meals in the restaurant and we would love to return soon.
October 27, 2012
Rated 3 out of 5 by Ladybug2012 This hotel is working distance to fine restaurants and shopping, museum, rail; things to do for all ages,
this is a fine location for couples and for families. It has limited dining options in-house, but the fine neighborhood restaurants/ coffee shops within walking distance more than makes up for this. Be aware that the "Green Choice" option also means housekeeper will not pick up trash in the hotel room. This was not clearly stated in the Green Choice description. As I stayed there for a few days, I find no trash pick up daily as unsanitary.
August 4, 2013
Rated 4 out of 5 by JoLT It was all good
My stay at the Westin Seattle was all good. The staff, the room, the food...pretty much everything made my stay comfortable and easy. I travel a lot for business, and I look for a consistent good experience; I got it.
The only aspect of the hotel that was just ok was the gym...a little too basic for my taste.
February 19, 2014
Rated 4 out of 5 by stef350 Great hotel and location but little bit noisy
Amazing room with a view on the city. Great pool and gym. We ate in the lobby and it was good and great ambiance.
the window are thin and we heard noise from the outside. But in general great hotel
March 7, 2014
Rated 5 out of 5 by Ricky2211 Excellent Experience
I was at the hotel for 5 days on a business & leisure trip and found the hotel staff extremely helpful and always willing to extend themselves for your needs. I was upgraded to the Deluxe Room on the 37th floor. The bed is very comfortable, however, the twin size is small for 2 adults.
Overall, this hotel has great food and alcohol selection at the bar and restaurant as well as has all the amenities that you would expect from Westin.
October 1, 2013
Rated 3 out of 5 by azcochise Stay away from Dining
Tuesday night at 11 pm the lobby bartender grudgingly offered us last call. Thank god there are so many other dining options with in walking distance. The next day in the coldwater for breakfast, I was served coffee in a dirty cup and paid too much for a mediocre buffet that none of the employees there wanted to have anything to do with the guests. Oh well next time I stay downtown I know where I'm not wasting my time eating or drinking.
November 18, 2012
Rated 3 out of 5 by Meesh Unwanted transients.
The hotel was fine. Clean and updated. My only complaint was it's in a downtown location and many transients enter the building and there is no proper protocol on how to hand the situations that arise. As I result, I got cussed out by a transient that had been asked to leave for several hours. She was not escorted out by security and unfortunately I ran into her. Staff told me they don't always escort out, for fear of a larger situation.
September 14, 2012
Rated 4 out of 5 by dmcj This hotel is slipping
I have always enjoyed the Westin Seattle and have found in my last couple stays that the rooms are slipping - new shower is terrific and need to be cleaned at the top of the waterfall head - filthy. Most of the towels are beyond threadbear and leave you "wet" after drying with them. Unfortunate for those of us who have come to love Westin. Business appears good - attention to basics - cleanliness and towels would keep us coming back.
September 17, 2013
Rated 4 out of 5 by sidneydrew Great Westin, Expensive Parking
Fantastic Westin renovation of a circular hotel, with great views and Westin quality rooms. Staff was professional, and helpful from head to toe! First concierge in a while that didnt just recommend hotel (or sister hotel) facilities and tourist traps.
Only disappointments were, a very mildew stained tub and stenchy plumbing; and a $46 valet parking tab! $46 dollars; if I saw that I would have stayed in the $16 lot acorss the street!
August 27, 2013
Rated 4 out of 5 by percival The Hotel of Choice
The hotel features are very good. I appreciated the choice of no maid service unless requested.
The bed was very comfortable, but I found the chair a couch not very comfortable for reading or watching tv. HD would be a nice addition for tv watching.
The shower was wonderful! I also like the way a light was triggered with opening the closet door.
I would have liked to be able to set the thermostat to a lower temp than 65 at night.
October 8, 2013
Rated 5 out of 5 by Pammie47 Perfect downtown Seattle hotel
We had a family weekend with our son and granddaughters and we all loved it. Our rooms had amazing Puget Sound views from the 33rd floor, the beds and pillows were great and all of the staff were pleasant and helpful. The hotel is in the heart of downtown so we walked to the Public Market and the Great Wheel and took the monorail to the Space Needle and Chihuly Gardens. The late check out was a really nice bonus on Sunday.
November 11, 2013
Rated 5 out of 5 by kgc2003 Beautiful Hotel!
I really enjoyed this hotel. The room was amazing. Very clean and the decor was beautiful. Hotel staff was great. They only thing I had trouble is I got in 10mins before 9PM and was starving and the resturant was closing and there was nowhere else to get food except the bar which was minimal. I tried room service but was told that it would be an 1hour wait (All I wanted was a salad). Besides that I would always recommend this hotel.
September 17, 2012
Rated 3 out of 5 by SacDen2013 Disappointed Guest
I was disappointed with my recent (and first) stay. Upon registering I was told of a new program where if you decline daily cleaning you are given a $5 food voucher or points. I thought this was great so I chose the voucher. But- I had to request it each time so I just gave up. It was a good concept. My room was not cleaned well upon my arrival and it was a bit annoying. Next time I come to Seattle I think I will try another hotel.
April 29, 2013
Rated 1 out of 5 by MicB Christmas 2012 Seattle Westin
I have stayed at many Starwood properties. I own a timeshare with this company. I generally very much enjoy the Starwood properties. Not this one. Very surprised and disappointed and will not return. When I booked at the Westin Seattle, I understood this to be a 4 star Starwood property. This is 2 at best. Reasons including but are not limited to: (1). No restaurant; no notice of no restaurant or that they were "renovating" the only food source available (loud carpenter noises during day) the only food source available (at bar or in room) served tasteless and warmed-over frozen variety; when asked about home-made dessert, was assured cheesecake was made in-house, I've never had such a tasteless frozen-warmed over dessert before this trip; (2) only 1 of 4 elevators working, over 20 people waiting at any given time with luggage meaning long meaningless wait at elevators with no chairs, etc;; elevators dirty, scratched, and graffitied; (3) misled about transportation to hotel which was simply just "catch the shuttle at airport, pay when boarding"--no advice that we needed reservations at a special booth located in special place just for shuttle to westin and missed several shuttles before figuring this out on our own and this was extremely frustrating for an out-of-town guest with no experience with Seattle's shuttle service: (4) concierge argued about whether hotel "dining" at lobby bar included full menu (ha); food quality was substandard at best; (5) 5$ "going green" card certificate in lieu of housekeeping only good for beverages that did not include lobby bar, not explained until at bar when attempting to redeem, yes it was on the extremely fine print below the "redeem for food and beverage" line ; (6) had to ask twice for towel service--response was that staff tired, had lots of calls and very busy, sorry, etc. etc. many more examples...overall theme that the hotel is very poorly managed at the present. Will npt return or recommend.
December 30, 2012
Rated 5 out of 5 by JayC Relaxing Quiet Stay
My wife and I recently stayed at the Westin Seattle post Alaskan cruise. The hotel is perfectly situated so you are a close walk to attractions in the downtown core such as Pike Place. The monorail and lite rail are also very close to get you places faster.
We arrived at the Westin well before checkin and were served promptly and with a smile. We also were able to get a room earlier which was great as we could relax for a bit before heading out to check out the sights. Our room was on the 15th floor and had a view of the Space Needle. I am a light sleeper and hotel noise easily bothers me but no problem here. We had a restful sleep and its not hard as this may have been the most comfortable mattress we've slept on in a hotel ever! Rooms were very clean. Early morning checkout was a breeze. Next time we are in Seattle we definitely will stay at the Westin.
May 31, 2013
Rated 1 out of 5 by runbcrun Guest
The view from the room was great! The value was horrid. EVERYTHING was a cost and all OVERPRICED. I would not stay here again to be charged to use a fridge or overcharged for a toothbrush. The few towels left in our room were dingy looking and not that nice, bedding was stained, dirty and old. The water pressure was zero. The bed was not what it's cracked up to be. Not to mention a lot of dust behind the couch and tv and desk.
September 9, 2013
Rated 5 out of 5 by Grumpie perfection
I was a guest with 425+ co-workers and that is a lot of people to please. There is not one thing I could complain about. Everything about the stay was amazing. My view, breathtaking, service, staff, food, exceptional! I would recommend this hotel to anyone and everyone.
February 21, 2014
Rated 3 out of 5 by Jenn10usa Elevetor Issues
I stay here often and woke Sunday to see that there was no power or water function. This also meant no elevator service.
While I'm in shape, I am still sore (2-days later) from the 34 floor stair climb.
I will come back, but would be great to have some type of an explanation and/or apology from the hotel. It was a major inconvenience to not be able to shower or have light before a much anticipated family visit.
September 3, 2013
Rated 3 out of 5 by mdvisitor Staff Needs to Be More Rdesponsive
Although a beautiful hotel in a great location my visit was marred by the general apathy of the staff. The bar tenders, servers, and even one of the front desk clerks seemed to be satisfied with minimal effort and did not take much pride in their work. I have been to other Westins and found the staff in these locations to be very attuned to customer service. The bar tenders were particularly sub standard at the Westin Seattle.
December 4, 2012