Rated 3 out of 5 by AP76 SPG Recongnition
I've stayed at the Westin Harbor Castle, and as an SPG member, I would always be given rooms on the "SPG Floor". Upon checking in via SPG line, I was given a room on the 15th floor. I asked why I was given a floor on the SPG floor, I was told there wasn't such a thing as all of the room are the same. I said "I was here 1 month ago and was given a room on the 33rd floor where there is a SPG Floor plaque clearly on the wall of the floor. I than went to the 33rd floor and there was the plaque staring right at me. As an SPG member and being lied to is not acceptable. I had thoughts of going back to concierge and making an issue of it but choose not to bother because after being lied to it would have served no purpose to say anything and at that time of night being "bumped" up to a room that I should have been entitled to in the 1st place would be a waste of time and effort.
July 14, 2013
Rated 5 out of 5 by Maritimers Excellent Staff
As always we were greeted with a smile and Julie went the extra mile at reception. Thank you Julie. At the bar Kathy, Traci, Danny and Patrick are always making sure our stay is extra special. Thank you. And in the Mezzen our breakfast is always served with a smile and a great start to our day with Mimi or Violeta as servers. They all deserve a special THANK YOU.
See you all soon.
The Guys from Woodstock, NB
January 20, 2014
Rated 5 out of 5 by SarahO78 Excellent
My husband and I truly needed a getaway and this was definitely the place to do it. The staff were very courteous and helpful. They were efficient.
The room was clean and very comfortable. The location is excellent for anything downtown - the Roger's & ACC are so close for walking distance, and lots of restaurant & coffee shops close by.
Can't say enough about the Valet either. The buffet breakfast was awesome!
March 26, 2013
Rated 3 out of 5 by Teresa31 Westen Habour
It took a very long time to check in. The staff were very friendly & helpful. When I reserved my room on line, I requested not to be too high up & was roomed on the 32nd floor near the elevators, which I could hear all night,. The rooms were..just okay, not special. I had someone's old food in my fridge & my 5 yr old found someone's old dirty sock on the floor. Not up to my standards, especially for the price!!
April 26, 2013
Rated 1 out of 5 by Sarah435 Terrible Service
I had a terrible experience when I stayed at the Westin Harbor Castle last weekend (August 2, 2014).
1. I checked in and they only had one of my rooms available when I specifically asked for two bedrooms next to each and attached.
2. They told me that my other room was going to be available in an hour and they would call my cell phone when it was. - I never received a call and when my friend went to the desk for the second time, they gave her the same room key to the current hotel room we already had. So I had to go back down and wait in a line AGAIN and it still wasn't available. Finally, an hour later, I went down again and they gave me two room keys to a hotel room that was not attached or beside the current one I was in but it was on the same floor. So, I go upstairs to access my other room and the key cards don't work! I tried about 30 times because I did not want to get back on the elevator AGAIN. I go back downstairs and tell the lady behind the counter and she gives me attitude and says her computer is showing that they are supposed to work. Clearly, that does not help me because I tried 30 times and it wasn't working.
4. I was not impressed with the rooms, it was clean but there was no iPOD dock or a mini fridge.
All and all, it was not a good experience and I spent a majority of my night waiting in line for a room that was supposed to be available at check in.
August 7, 2014
Rated 5 out of 5 by Khandan Great hotel
I spent two nights at Westin and it was one of the best hotels I have ever seen. Clean room, nice lake view, great air conditioner, high quality shampoo and soap!
The only issue I had was the check out time that is at 12:00 noon. Usually hotels let their guests to have their lunch before they leave the hotel.
Anyway, I highly recomand it to anyone who needs a great hotel and price is not a concern for him/her.
March 9, 2013
Rated 3 out of 5 by frequentraveller very tired hotel
This hotel needs a major refurbishment.
The first room I was allocated had a broken safe, the second a bed that creaked & groaned, room air conditioning is unbearably noisy ............
Interiors are dark & dated & the food far from Toronto standard.
The staff are however largely helpful & attentive.
June 30, 2014
Rated 5 out of 5 by Playacarol Better than expected!
my brief stay at this Westin was positive in all regards- staff were very accommodating to hold my luggage during the day before checking in after my business concluded at 5 pm- rooms very comfortable, bed extremely luxurious..slept on a cloud- and appreciate the black out curtains!..food and bar service were exceptional
June 22, 2014
Rated 5 out of 5 by dwcharlie Felt Right at Home
Most comfortable hotel bed I have ever slept on. Fast friendly check-in and terrific concierge. Very very convenient for theatre and restaurants. Loved walking to waterfront park areas just outside the doors.
The few negatives included expensive parking (issue anywhere in Toronto!), 15 bucks for 1 day internet (all 5 star hotels do this to you which is very irritating) and pool area hot tub broken....again!
September 1, 2012
Rated 2 out of 5 by Irishowl Bill and Reservation Issues
Was at this Westin in March and had problems with very noisy people in room next door that warranted calling security at 1;30 AM. Hotel was kind to extend a comp night for a return visit. We said OK and added an additional night. The bill as of today is still wrong and a correction to my credit card has not been transacted. I called before we got there since we were given 2 confirmation numbers for the same weekend. The room charge for one night was wrong and i brought it to their attention. I did this before I got there. I did it when I checked in and was told it would be taken care of/adjusted. I even had the e-mail where an employee of the hotel quoted the price as proof of what the charge should have been. The adjustment was not and has not been. Very frustrating. Nice property, staff does not have their act together. Will look at other places to stay next time in Toronto.
June 6, 2012
Rated 4 out of 5 by cartoon room entry
Room was ok but missed having a fridge and microwave. Had troubles first two days with room keys not working!
July 27, 2014
Rated 4 out of 5 by Henleytim Good central hotel to explore Toronto
Good hotel with good facilities and very helpful staff
July 31, 2014
Rated 1 out of 5 by Smitty22 Room Below Clean Standards
Room was not cleaned properly from previous guests in drawers, closet, carpet, bathroom with hair, dust and other dirt particles.
Shower pressure was unacceptable, even though shower head had an engraving about paradise.
Inadequate shower amenities. Kept asking for shower gel and staff kept sending only one small bottle.
Room was very worn and stained in areas, with short internet cable raedy to fall apart.
June 6, 2012
Rated 4 out of 5 by mahol Respite from the "Toronto Dig"
BEAUTIFUL WATERFRONT VIEWS- GREAT ACCESS TO Toronto Harbour and Toronto Island activities. Nice to be near greenery in the city- especially with all the construction going on. Easy walk to the CN Tower, Rogers Stadium and the Entertainment District.
July 10, 2014
Rated 5 out of 5 by Bette Bed
The most comfortable bed I have ever slept in. The room was very clean and fresh smelling. I didn't use any of the other facilities such as the fitness centre, pool, or spa. It was just an overnight stay, but I would recommend staying at the Westin Harbour Castle in Toronto. The staff I came in contact with were very friendly and professional.
I didn't eat in-house, this time, I went out.. Maybe next time.
December 21, 2012
Rated 5 out of 5 by Michluc Summer weekend stay
The staff were amazing and quite welcoming. The folks at the front desk really made our visit special. They were able to accomodate a few special requests for our 28th anniversary stay.
Thanks to all the staff
July 16, 2014
Rated 1 out of 5 by starla20 Cost
They tell you a price and you get charged way more than they tell you and when they go to fix it they charge you instead of reimbursing you, also if you self park they say you valet parked and charge you valet parking. I spent 1 hour at the front desk the day I left they said it would be credited on my visa and still nothing has changed its been almost 1 week. This Stay was more stressful than relaxing!!
January 31, 2013
Rated 5 out of 5 by Sandy15 Addressing issues
Some concerns that we expressed were very quickly and satisfactorily addressed - particularly impressed with a guest services person by the name of Claire
July 22, 2014
Rated 4 out of 5 by Dave83 Front desk a little rude
When I first arrived they couldn't find my reservation for 25 minutes. When they finally found it they gave me the wrong room, so I had to go back down to change it. I stayed for three nights and ordered room service six times, but they forgot something every time. Also, a woman at the front desk insulted me. The only reason I would recommend it is because the manager gave me a discount for my troubles.
April 3, 2013
Rated 5 out of 5 by imbatman so comfotable
nothing bad to say about this hotel
July 30, 2014
Rated 3 out of 5 by Fats Nice Hotel but for the younger crowd. Great View of the lake!
I'm starting to sound like an old man , but the last 2 times we visited the hotel , 80% of the guest were under 25 and hanging in the lobby in the usual bunches . The hotel was surprisingly quiet after the concert so I have to say the hotel did a good job maintaining peace at night.
June 30, 2014
Rated 4 out of 5 by queenie24 pleasant getaway
We like Harbour Castle alot. Had to switch rooms (a noisy neighbour) and this happened easily. The bed was a hard - we woke up often with numb arms. We ate at the lounge. Good drinks list! Irish Stew for St Paddy's - not a stew but a bunch of cooked stuff mixed together: boiled whole potatoes, steamed carrots, peas in a white gravy, very stringy meat. Sad effort! Beautiful view to wake up to.
March 17, 2014
Rated 4 out of 5 by James320 Excellent property
Overall good stay. Staff, room, restaurents, quietness all good.
Two issues I have are slow check in process. Have been up to 30 min from time I stepped into the hotel until I'm in my room....15 min is very common...appears to be insufficient front desk staff. Other issue is the inability to obtain a comfortable room temp(this time too hot) and the vet fans in many of the rooms are exceedingly loud.
February 19, 2013
Rated 3 out of 5 by Shfraise Rooms Need help
I have stayed in the property and the on by the airport many times but this will be my last. The rooms are beat up; carpet is worn, paint and furniture is beat up and nicked. The work out room is practically a sauna with the low ceiling and no air circulation. Westin has always been a leader in hotel comfort and room quality but certainly not here. And the lobby restaurant leaves much to be desired.
April 20, 2013
Rated 4 out of 5 by Suzie047 Great Location
Excellent Location for events at the AC Centre and the Rogers Centre.
Hallways are dimily lit, and looking a bit tired. Ice machine location on floor 20 was creepy!
Check in staff was Excellent.
July 15, 2014
Rated 3 out of 5 Just Ok for a Westin
We have stayed at the Westin Harborfront several times over the years and regret to say that this time we noticed the hotel is getting tired... carpets stained and frayed, bathrooms OK but not up to 2013 standards. The breakfast buffet room is noisy, dark and quite austere... food only just Ok and 64$ for two anyway. Bed great; sheets nice to sleep on, but... time to get this hotel renewed.
August 10, 2013
Rated 4 out of 5 by Mike160 Great Stay
This hotel was exactly what was needed for a weekend getaway. Close enough to downtown Toronto to see the sights during the day and to visit the theatre at night. The entire staff from the front desk to the restaurants and lounge were very attentive to ones needs Always very polite and charming. Would recommend this hotel for anyone wanting to get away for some relaxation and sightseeing.
October 21, 2013
Rated 4 out of 5 by Manju Comfortable Stay
During our stay in Toronto, the Westin Harbour Castle was excellent and close to all amenities for our needs. This was my husbands 50th bithday present to also see the Leafs play the Montreal Canadians game. The Air Canada center was within walking distance, superb!. Our only distraction was the noise from the room next door, but following one phone call this was taken care off. Thankyou.
February 16, 2012
Rated 3 out of 5 by Bitpartdemon Weekend stay
I would like to preempt my review of the hotel by saying that it was a very busy weekend for the location so with that in mind the overall stay was average. The staff were very friendly and helpful. The room itself was fine, but did require a bit more cleaning, it was as though it was done in a hurry. The fridge did not work very well. We did request additional towels that never arrived.
September 3, 2013
Rated 4 out of 5 by BoSox Superior Professionalism
I had never been to Toronto before so I knew very little about the city, the hotel, or much of anything else about the area. I was greeted at the front desk by Elizabeth who was an amazing source of information about the hotel, the city, and what to do while visiting. Her desire to make my stay enjoyable contributed to a very succesful series of meetings and a nice stay.
April 9, 2014