Rated 3 out of 5 by SoHappy12 Great view and facilities
If you are looking for a good location with good views this is your place. If you are looking for some recognition and amenities for being SPG member stay away.
August 21, 2013
Rated 4 out of 5 by ashannon Love that signature Westin smell
The calming and lovely Westin smell is present the minute you walk in to this hotel, the lobby lounge and overall lobby look are very updated and inviting. Rooms are updated and overlook the lake. The location is fabulous for an easy walk along the harbour.
April 21, 2013
Rated 5 out of 5 by oldguyspeaks Met all my needs for the brief stay
I had a meeting to attend downtown, needed a place for one night. Came on the train and the Westin was an easy walk away and the meeting was just across the street. Staff friendly, excellent wings! room comfortable. Would definitely stay again.
June 14, 2013
Rated 5 out of 5 by Tammy13 .This hotel had everything and was close to everything, like shopping!
Service there was fast and efficient. Every customer service person I dealt with either Welcomed me or Thank'd me for statying with them, and all the other service people were always smiling. It looks like they really care about there job and the custmomers.
March 25, 2013
Rated 5 out of 5 by Sammy added comfort
Room service meal was good. Service by desk staff was great. Nice new shower heads. This may seem like a small point, but the previous MASSIVE and awkward shower heads that were promoted/messaged on, were not practical for some one 6 ft tall or more. Thanks
March 31, 2013
Rated 4 out of 5 by prankster Stays in August
We stayed at the hotel twice during the month of August. The 16th floor was very clean and the room was great. When we stayed again, we were on the 7th floor and the room was comfortable but is really showing its age. You need to spruce up the floor and rooms.
September 4, 2012
Rated 1 out of 5 by Guy222 Mr.
The service was terrrible. It was impossible to get a cab. Room was VERY Tired. I would have complained to someone but the lines to talk to a human being were ridiculous
August 17, 2013
Rated 4 out of 5 by DayTripper Hot tub
The hot tub was not working. Jets either didn't work at all or very lightly. Another family told us it was like that last year. Suggest having it fixed. Temperature in the hotel, pool area etc very cold. I know it is to save money but very uncomfortably cold.
December 29, 2012
Rated 3 out of 5 by BobbieB The hotels hot?? tub
The hot tub was not hot, just warm and the jets were not working at all. We called from the service phone in the pool area and were told someone would be right there to fix it. No one ever showed up. Very disappointing.
The room was good as well as the rate.
December 30, 2012
Rated 2 out of 5 by Henry27 This hotel is nice.
The staff were overall very friendly and helpful to us. We didn't like the fact that the fridge didn't keep our food /drinks cold,only free Internet access for a short period each day and our room wasn't cleaned most days until late evening each day.
May 7, 2013
Rated 3 out of 5 by CanuckTraveler Great if...
This is a great location is you are attending a sporting event in Toronto. You are with in walking distance to all the arenas except BMO field. The views can be good if you get the right room. The staff was very helpful but the gym could use some updating
February 17, 2012
Rated 5 out of 5 by Jerry255 Slept Great
Only issue what that durring the power outage the lobby restrooms did not have emergency lighting. Staff setup LED candles to provide necessary lighting after they were told that there was no light in the restrooms.
July 15, 2013
Rated 4 out of 5 by ABCNJ Excellent location
Waking up and seeing the water every morning was priceless. The room was large and comfortable. The staff were very nice as well.
There are stores to shop and places to eat and on the water and in walking distance from the hotel. I cannot wait to go back
July 26, 2012
Rated 5 out of 5 by debgolfs8 Great weekend getaway
A#1 spot to stay in TO.....my boyfriend & I had a date to watch the TML play at the ACC so we stayed at the Harbour Castle for the evening. We had an awesome time - the Leafs on and so did we by staying at the Harbour Castle - two great Team efforts!!
March 25, 2013
Rated 4 out of 5 by Microchick Great hotel
This is a great hotel. Worth it if you use your points. We were supposed to have a lower level traditional room and ended up with a higher level room that overlooked the water and a bit of the city. Good mix of both! Super comfortable bed :). great stay
April 16, 2012
Rated 5 out of 5 by ObiMomKenobi Great location, great for kids
Loved being two steps from the ferry docks and a short walk to great attractions. My boys loved the pool and kids play area. Shaff were helpful. Needed a bit better vacuuming by the windows but otherwise fantastic and we'll definitely be back again.
August 27, 2012
Rated 5 out of 5 by Ashley2345 Great stay!
I had a great time while staying at the Westin. The view was beautiful and well worth the extra price. Everyone was very helpful! I would like to see what the south tower is like in comparison to the north tower for my next visit.
June 12, 2013
Rated 5 out of 5 by JimM67 Convention stay
It is nice to splurge once in a while. While definitely over my budget, this was a first class experience. All staff was very friendly and helpful. Elevators are fast and smooth. Thoroughly enjoyable stay.
July 16, 2013
Rated 5 out of 5 by VasilyP Great View!
We had King room on 30th floor, and it was really good. The view was beautiful, and we enjoyed our stay!
The only thing that bothered is is too loud AC system, even on the minimum fan settings.
July 24, 2013
Rated 5 out of 5 by ExtremelyPleased Best customer service experience
Staff very friendly and professional. Room exceptional, as we had asked for a west-facing, king bed on a high floor. View was spectacular. We also asked for a late checkout and that request was met. All-around a great experience. Nice getaway.
January 21, 2013
Rated 5 out of 5 by Jim1953 GREAT STAY
Traveling on business, and front desk accommodated early check in. Room service for dinner was delivered in under the promised time. Valet service was also very quick returning the car at checkout. Staff was attentive and courteous throughout.
March 26, 2012
Rated 3 out of 5 by Diamondgirl Poor internet everywhere
Great hotel - great staff, internet is very poor and difficult to connect or stay connected throughout the entirety of my stay. Would not recommend this to business travels with needs to stay connected. Beautiful setting, poor connectivity.
March 23, 2013
Rated 2 out of 5 by MrCrC $$$ lots of extra charges
For the cost of the room I just felt nickel and dimmed to death. All the extra charges added up to the cost of the room for one night. $40 a day for parking and the $10 a day for Internet access. Plain and simple greed. I will not be back.
March 29, 2013
Rated 4 out of 5 by Train Steady As She Goes
HCW is "consistant", staff are friendly, knowledgable and helpful on all levls. Been over 30 years since I have started to stay here and no "meets the needs" and more !!! Always nice looking at the water when you open your eyes in the morn !
February 6, 2013
Rated 4 out of 5 by Susan1963 Busy, Busy, Busy
Hotel staff seemed a little overwhelmed at times due to the numberous groups at the hotel that seemed to arrive in large groups and all wanted to congregate in the same area. Overall they did a good enough job trying to process guest wishes.
January 14, 2013
Rated 3 out of 5 by Lauri39 Check-In Delay
My only complaint is that I did not get my room until 10pm at night. It made for a very long day. Everything else about the hotel was good.
August 18, 2013
Rated 4 out of 5 by O2BCool Great Property, Too Bad Pool Under Reno's
Had a great family 2 night get away at this property. Hop skip and jump away from the ACC and downtown.
Just too bad there was no mention that the pool would be under construction as that was extremely dissappointing for my young daughter.
February 12, 2013
Rated 5 out of 5 by FourMacs Excellent Service
The restaurant service on Monday February 18th for Breakfast was outstanding, a special birthday was being celebrated and the server, manager and chef went above and beyond to make sure we had a special 16 birthday celebration. Thank You
February 19, 2013
Rated 5 out of 5 by Zoey2013 Very Satisfied with my Stay
Room was nice, well-maintained, comfortable. Staff friendly & helpful. Excercise room well-equipped & appeared in good repair (a little warm at times though). Food served at my event was very good.
July 14, 2013
Rated 2 out of 5 by Westin9 This hotel was always great!
This time we did not enjoy our stay. The elevators were all very dirty and looked old and damaged, not a clean welcome. The room was OK, but the bathroom is updated and OK but was not clean. The bed had a smell of chemicals of some sort.
January 21, 2013