Rated 4 out of 5 by Work1 First Stay
Check in was a bit delayed from rooms not being available on time, however, the overall stay was very pleasant. Accomodations were made to make up for the delay and service was great. Location and availabilty of transporation made exploring the riverfront and downtown area very easy and convenient.
August 16, 2013
Rated 4 out of 5 by reeege Confusion
We had booked a prepaid package and when arrived nothing was prepaid. Confusion as to why and never really understood. TV in one of our rooms was bad after it was on for a while the picture would fade then come back bright!~ some channels could not access at all time not much variety.
October 29, 2013
Rated 5 out of 5 by hopefulone Amazing Hotel
As a SPG member I was upgraded to highest floor. We had a view of the golf course and the amenities were amazing. We ate at the bar at night and stopped by Starbucks before our golf round. The ferry to River St was quick and reliable. The Spa is highly recommended as well. I will definitely return.
May 15, 2013
Rated 1 out of 5 by Barry2551 Should NOT be a Westin
This Hotel should not be a Westin. It's nothing more than a gloified Motel. I was there with a group of 250 on business and the banquet Staff was useless. Had no consideration of client and was lacking in knowledge of meeting and event protocal. Would never recommend this hotel for another meeting.
May 10, 2013
Rated 5 out of 5 by JWFL Thanks for remembering our anniversary
Nice that someone had put in the system that it was our anniversary. We were wished a happy anniversary upon arrival and arrived in our room that evening to discover a bottle of champagne. Thanks to the staff for helping make the weekend special! We will definitely be coming back.
October 28, 2013
Rated 4 out of 5 by golfette Great view
This hotel is ideally located across the river from Savannah. You want a room with the view of downtown Savannah. The room was very nice, but I would ask for one that is NOT adjoining, a bit noisy.
The city provides free boat service to downtown Savannah which was awesome.
Had a great stay.
October 30, 2012
Rated 5 out of 5 by GKUK67 Excellent Staff Service
I twice needed the services of your security agents to access my room (in a bit of a panic). One was a gentleman wearing glasses, the other, Juan. Both provided quick and efficient support and were very helpful. Their calm, professional and friendly manner was really exceptional.
March 3, 2013
Rated 1 out of 5 by lambchop1959 Would not recommend this hotel.
Food tray left in room. No cold water in bathroom sink. Check in was supposed to be at 4 o'clock and I was not able to get in my room until around 5 o'clock. I had to be at my daughter's wedding rehearsal at 5: 30. I was rushed to get there on time. No excuse for the price of the rooms.
July 15, 2013
Rated 5 out of 5 by FloridaTravelAgent Best Stay in Savannah yet~
What a great place to stay! We loved the hotel... the ferry over to Old Town Savannah was such an added bonus.. no need for our car. We had great service from the front desk to the room service. I will definitely be staying at the Westin Savannah Harbor on any furture visits to the area.
April 15, 2013
Rated 5 out of 5 by Tdickens RJO show
The staff took us in as family,after the ice storm. Dawn Ryan was great.
February 2, 2014
Rated 5 out of 5 by JMCM Wonderful Weekend
We had a wonderful weekend. Extremely family oriented resort. Everyone was friendly, swift to assist, personal, and caring.
Additionally, of all the resorts and hotels we have experienced, the Westin had the most comfortable beds.
We returned home well rested and highly rejuvenated.
July 8, 2013
Rated 5 out of 5 by SonoftheSouth Short and Sweet Weekend
My wife and I were some of the first guests at the property when it opened. Our room this visit was right next door to the one we had on our first visit on the 16 th floor with a balcony view over the island. The view was fantastic then and now.
We had intended to river-hop and go dine "in - town" but never made it off the resort. There was no need to as we enjoyed excellent food and service at the hotel. We camped out literally at the pool or on the balcony except when sleeping in our comfy bed and quiet room.
In our 2 nite stay I read an entire book, worked out at the great fitness center and we both had a fantastic massage at The Spa.
The sweet part came in when we joined the other big kids as well as real kids in the smores every nite.
Every staff member we came in contact with had a big smile, friendly words and always asking if they could be of any assistance.
This resort can go up against the best that we've visited in Europe, China, "Down Under, " the Caribbean or Mexico !
We will return !
August 7, 2013
Rated 4 out of 5 by GA49 Great Location
This Hotel is great for seeing the city . I enjoyed being able to hop the ferry across the river and then come back to the serenity of the Hotel and not have to deal with the noise of cars and trucks at all the downtown Hotels. This is by far to me the best place to stay in the city.
February 3, 2013
Rated 5 out of 5 by Don64 Always a great experience
Thanks to all the staff at the Savannah Westin who keep this facility in top shape. I like the new changes to facility since my last stay. I always recommend this resort to my friends and business associates. I have been coming down for almost ten years now. Keep up the great job!!!!
January 6, 2013
Rated 4 out of 5 by piper1434 Nice hotel but....
Very limited food facilities. Only two places to eat. A very high end restaurant or a bar with food. They really need to a more casual dining facility. Food was an issue every time, Unless we ordered room service and that gets old and expensive.
December 2, 2013
Rated 5 out of 5 by Rich59 This hotel has exceptional staff
Jerry, at the Preferred Guest Registration, treated us from our arrival thru our stay in the highest of level first class treatment. Along with Merry, the conciegre also greatly added to the overall experience. Her suggestions were top notch.
Treatment was FIRST CLASS all the way,
September 11, 2012
Rated 5 out of 5 by kmiranda2000 Ultimate comfort
My stay was one of business, yet I felt like I was on vacation. We are bringing a large medical meeting to Savannah in 2015 and we were concerned with the frequency and ease of the water taxis. After my visit, I can assure our attendees that the water taxis provide timely service.
April 7, 2013
Rated 2 out of 5 by Fredddy Housekeeping
I did not find the housekeeping staff to be anywhere up to par and quite frankly below par for an ordinary hotel. I was quite disappointment with the service of the staff and not sure if I'd ever stay there again.
December 24, 2013
Rated 4 out of 5 by Wally Birthday celebration
We had a nice stay at the Westin. My wife and I came just for her birthday. The room was comfortable; the view perfect; the staff outstanding. Special thanks to Chelsey and Yasheka. They were both so helpful, courteous and professional. Thanks for making everything a little nicer.
April 21, 2013
Rated 5 out of 5 by Arnold66 Wonderful Holiday
My husband and I went on a Stay- cation of sorts to relax and enjoy our beautiful city from another perspective. The Westin was a great experience. From our check in to check out everyone was very friendly and helpful. I look forward to our next weekend visit to the Westin.
September 2, 2013
Rated 5 out of 5 by Briggs excellent hotel from services to facilities
Starting asyou enter the hotel, the bellboy/valet is very helpful front desk to concierge assisted us with courteasy, likewise to the mini store attendant. Room and the facility is great. We had a room at the 16th floor overlooking the harbor there is nothing to say but admire.
December 30, 2012
Rated 1 out of 5 by FMec Unacceptable service
We spent New Year's Eve and day at the Westin and were extremely disappointed by the service (or lack of it). We had to wait 1 hour 40 minutes for a room service order of dessert and next day another 50 minutes for breakfast.
A hotel of this caliber cannot have sub-par service.
January 3, 2013
Rated 5 out of 5 by De76 Stayed for a conference
I stayed at the hotel for a conference for a week in October. I drove in and arrived late. The valet was very helpful. We had a great check in. Everything in the room was clean. Everyone was eager to help and offer suggestions to go into the Savannah. I would stay there again!
October 29, 2012
Rated 4 out of 5 by jessicabur12 Spa is awful
I made an appt at the spa and showed up for it & they told me i never made reservations which i did and have to employees name i talk to. Bad experience. Not happy at all. It was my boyfriends bday & i reserved the couples massage & they told me they didnt have receord of it.
April 22, 2013
Rated 5 out of 5 by FVAtl Very Accommodating
We stay at this hotel every 2 years. The service and upkeep of the hotel always meets our standards. The only inconvenience we have experienced is that the room at check-in is typically not ready, even after 4:00pm. However, the front desk was very accommodating this visit.
July 24, 2013
Rated 4 out of 5 by Richard Great Place
Internet was a problem day 1, Carrier had a block where 1 could not send pictures.
day 2 could not connect to internet. Problem was resolved. The bar could not get ABC on tv to watch playoff basketball game. Service in lobby bar was poor.
OTHER THAN THAT HAD A GREAT STAY
June 10, 2013
Rated 5 out of 5 by Kiki12 This hotel is Amazing!
This hotel from the moment you arrive to the moment you leave has phenomenal service! The staff were so professional, friendly and courteous. They made you feel very special! The amenities were top notch and amazing as well. I highly recommend staying at this hotel!!
July 13, 2013
Rated 4 out of 5 by Elle Beautiful location.
We enjoyed the stay so much. Loved the water ferry. And Savannah is such a beautiful city. The rooms were lovely. I only wish we had known about the balconies attached to some of the rooms. I definitely would have requested a room with a balcony overlooking the river.
March 26, 2013
Rated 2 out of 5 by bunnyjoon This resort needs work
The pool was not clean. Beige color throughout. Woke up with lots of throat soreness.
My bathroom floor leaked for three days. Nothing was done about it. Shoes and slippers were soaked.
Bottom sheet did not stay on mattress.
Low water pressure in cold faucet in sink.
May 10, 2013
Rated 5 out of 5 by Happy This hotel is conveniently located and has excellent amenitites
The water ferry is a definite plus for this hotel! If you drive a car, once you arrive there is no need for you to move it until you leave. Beautiful views of the property are available if you upgrade to a river view room. I will definitely stay at this hotel again!
February 19, 2013