Rated 5 out of 5 by Moose1956 My Favorite Westin
From the minute you arrive the employees make you feel like you are on vacation, even if you are traveling on business. It is amazing to be sitting poolside and watch the huge container ships pass by. My children always enjoy the boat ride across the river to shopping and restaurants. Every summer we spend a few nights and really enjoy the trip.
August 7, 2013
Rated 3 out of 5 by Pete2013 Housekeeping lacking
My stay was three nights. The second and third day I had to call for housekeeping to clean my room after 5:00 pm because they had skipped my room. The second day, the housekeeper only made the bed and changed towels. Trash cans were not touched nor was the carpet vacuumed. This is not the service that I have grown to expect from Westin property.
February 17, 2013
Rated 5 out of 5 by crzcaz1 A night in Heaven
Arrived a little late to Facility but not to late staff were helpful and caring. Got our room then headed to it. It was great King bed was super comfortable and room was large with nice view. We enjoyed the stay and were treated as we were important. Check in and out were easy and staff very friendly and caring to our needs All in all great stay
March 9, 2013
Rated 5 out of 5 by Nannna wonfergul experiemce!
LOVE THE ORCHIDS! Brought back many of my mother. Had a wonderful Mothers Day!
May 13, 2014
Rated 4 out of 5 by MCW901 Food and Beverage
Food was substandard. Had to send back room service food it was unedible. Service at the Aqua Star was horrible. Had to wait for a long time to be seated, hostess was abrupt and condescending, was ignored by the wait staff. Had to serve ourselves drinks. Banquet food was mediocre at best, horrible at it's worst. Will not eat in the hotel again.
July 25, 2013
Rated 5 out of 5 by MarkMN A beautiful, luxurious hotel
I stayed for business. The rooms were spacious. As advertised, the beds and shower were heavenly. I didn’t have time to golf, but I used the fitness center a couple times and fount it well designed and equipped. The ferry was a convenient 10- to 15-minute means to get to downtown Savannah with departures every 30 minutes. I’d definitely return.
February 22, 2013
Rated 5 out of 5 by DebG2012 FRIENDLY, HELPFUL, BEAUTIFUL!!
I attended a convention here recently and the staff was AWESOME, always asking if I needed assistance with anything ... beautiful surroundings and so much to do on site as well as across the river! I will definitely stay here again but on a "personal" level! Thanks again and I will highly recommend The Westin Savannah Harbor to all my friends!
November 5, 2012
Rated 4 out of 5 by dennis95b Aqua Lounge
This part of the hotel is poorly run, staff are not responsive nor are teh effcient. 10-15 minute wait, with half the tables open. Wait staff spent more time ralked at the register than serving customers. Empty trays on the line, long wiats for beverages. Otherwise the hotel service and amenities were fine, but ac couldn't keep up in the bar.
August 4, 2012
Rated 2 out of 5 by Medicmarc Focus on Guests
We were never given any information regarding the resort. We stayed on New Years Eve and fireworks went off at 8:46 p.m. Thinking that this was the only ones and disappointed, we stayed in our room. At midnight, they went off again. No information or plan. We had issues with our room and with some of the staff. They just didn't seem to care.
January 2, 2013
Rated 5 out of 5 by dhancock Accommodating and Convenient
We were in Savannah for my daughter's SCAD graduation and had special requests regarding check-in and check-out. Staff moved things to have it work out perfectly. And the ferry across to River Walk was perfect. Parking down there is a nightmare and very expensive. The ferry is very fast, very nice, and very convenient. Thank you Westin!
November 24, 2013
Rated 3 out of 5 by SightSeeing Not Worth The Money
The hotel site is what sold us. Compelling pictures and a fantastic write-up. When we arrived, our room was not clean so we were moved to another room. Terrible 1st impression! The pictures we saw online were not inline with standards we were expecting. The money we paid, I thought, would constitute for a memorable occassion. Was I wrong!
July 13, 2013
Rated 5 out of 5 by Mike Great Hotel
Unfortunately due to by late arrival, I was put up in another hotel the first night of my visit. The other hotel has a good reputation as chain but the one I stayed at was not of the quality of the Westin Savannah Harbor. The staff more than went out of their way to make up for the inconvienence and the service I received was excellent.
February 26, 2013
Rated 5 out of 5 by Ashley7 Fabulous Staff!
From first impression to last, every employee I met was warm, professional, and went above and beyond! Samantha, our server at Aqua was an absolute delight and had several wonderful suggestions for our meals, and visit in general. The pool staff were very attentive, as well as the front desk and gift shop employee. Beaufiful facility!
July 22, 2013
Rated 5 out of 5 by J1234G Great River View, comfortable beds
The rooms were well kept. The hotel was efficient and comfortable. Enjoy staying here on the waterfront.
May 7, 2014
Rated 4 out of 5 by Jake08 Great hotel
This is my favorite hotel in Savanaha. The only issue is the cleanliness of the rooms and hall ways. The rooms are very dusty and the lenins have some stains. The hall ways and rooms need to be vacuumed more often. Aqua star is a very good restaurant. The hotel is away from river street but the ferry is an easy ride across the river.
July 7, 2013
Rated 4 out of 5 by BobbyT The Staff at this hotel is World Class!
From the minute I checked in to the hotel to the minute I checked out, the staff was always there to energetically assist me in every way. Each staff member was helpful, friendly, professional, and prompt. I have traveled the world and have not encountered a better staff. This speaks volumes for the Leadership and training programs.
April 22, 2013
Rated 5 out of 5 by Mary Terrific Place To Stay!
Food was phenomenal. The location could not have been better and the hotel went to great lengths to make sure guests could get to the other side of the river when the boat service had to be discontinued because of bad weather. The spa was also very nice. All of the staff spoke each time they saw a guest and they were very helpful.
June 10, 2013
Rated 4 out of 5 by Michael37 The food did not meet expectations
The food at this hotel was not the caliber i would expect from a hotel that was this expensive. From the salads, to the bland undercooked wings, to the stale flimsy bun for the hotdog. I asked for another bun and 15 mins later, another bun showed up and was so hard and just fell apart. The food quality definately needs an upgrade.
October 4, 2012
Rated 4 out of 5 by Cherisse41 Not too happy
I have stayed at this Resort many times. However this is the second time this year their room has been less than desirable. The vent were caked with dust again. I do not know what is going on with their maintenance but it definately needs IMPROVEMENT. This is not acceptable for a hotel that is supposed to be a higher calibur.
December 6, 2013
Rated 3 out of 5 by traveler9174 bring your own power strip
I was disappointed with the room when I tried to turn on the TV and it didn’t work. It took three calls to the front desk to get someone up to fix it. Also the only open outlet in the room was next to the bathroom. I had to get a power strip from the maintenance guy or choose between the lamp on the desk or charging my laptop.
May 2, 2013
Rated 5 out of 5 by Thenewmrs Great escape after eloping
The Westin was the perfect getaway after our elopement. The full service and attention allowed us to enjoy the hotel and our time together. All requests for special accomodations were honored, room service was prompt and well prepared, and the heavenly bed was perfect for movie watching, eating, and rest! We will return soon.
September 29, 2013
Rated 2 out of 5 by HungryRm2 Poor Service in Restaraunt
The restaurant ruins the experience. Multiple diners complained. I saw one guest ask if he could get the food from the kitchen himself. To bad the rest of the resort is very nice!
April 22, 2014
Rated 2 out of 5 by joe311 needs attention
resort is very nice; however on this visit, my room was not cleaned, nor were the grounds outside of the hotel. Pieces of trash were here and there from the day i arrived until two days later when i departed. Several staff members walked by them and didn't pick them up. Not a good attitude noticed with many hotel employees.
October 7, 2013
Rated 2 out of 5 by JACK42 Nice Location
The hotel is in a great place. Had trouble with the outside staff at check-in as they were unsatisfied where I parked my car under the canopy and pressured us to move it immediately. Breakfast for family of four eating at the buffet was nearly $100 at the "full breakfast", so I nearly fell off my chair when I got the bill.
October 13, 2013
Rated 2 out of 5 by MommaK House keeping issues
I am a frequent guest here, staying at least 3 times a year for a minimum of 4 nights. House keeping was horrible this stay. It's really too much to write. Of course there was the usual apologies from management, but honestly, I felt as if I was in a 2 star hotel. Not sure we won't move or mini-vacations accross the river.
July 24, 2012
Rated 5 out of 5 by chuckduda Spectacular River View
It was a great stay.... the staff provided anything we needed... when we arrived, i noticed there was no mini fridge, but a wine chiller instead... placed a call and we had a mini fridge in less than 30 minutes....the only complaint i have is the the adjoining room door.....hate how it looked... but that was a minor detail
December 20, 2012
Rated 4 out of 5 by DJ8769 House keeping
Love the facility the only issue was roomkeeping which did not fulfill all there duties once, first day no make up, second day made the bed only , third day still no tea or coffe or cup replenishment, fourth day a little better just out of shampoo etc. We liked the facility golf and tennis were great and hope to return.
November 12, 2013
Rated 5 out of 5 by DCHVB Above and beyond!
The staff went above and beyond our expectations to make our stay better than we could have imagined! Colin and his team of professionals, including Stoney and Tithia, were amazing to our special needs daughter in making her an honorary team member. We will be back to Savannah and will definately be staying at the Westin.
April 9, 2013
Rated 5 out of 5 by Irishonceannually Westin Savannah St. Patrick's 2014
Thoroughly enjoyable stay. Special mention of Server David in the Midnight Sun lounge.
This guy gets CUSTOMER SERVICE!
Food in the Aqua restaurant was okay, but not special....but service throughout the hotel was Top Drawer both nights of our visit.
March 19, 2014
Rated 5 out of 5 by Nick763 Customer Experience
Absolutely first rate staff completely focused on delivery of an exceptional customer experience. Loved our visit and have already recommended the Westin Savannah to family and friends. Savannah exceeded our expectations in virtually every way.
March 30, 2014