Rated 5 out of 5 by Rteska1 Great hotel exceptional location
This was our second trip to the Westin in Charlotte and this experience was as great as the first.Upon our arrival we were met with warm smiles and an amazing fragrance that permeates the entire hotel.Our room was immaculate with a great view of the city. We had dinner at the hotel, the service and the food was top notch.The entire staff was very attentive to our every need.My only regret with my stay was it was only for one night.
August 11, 2013
Rated 2 out of 5 by mikekingmoore Depressing room/, bed just OK, no free internet
You guys need a new designer ... depressing room and drapery color, zero happiness ... lounge chair comfort, design, and quality was inexcusably awful, and that headboard!Thought I was at a run-down roadside motel. (I know what I'm talking about, I design 3-5 star hotels.)
Heavenly bed standard have dropped ... linens are now cheap.
also, what's up with $12.95 for internet for SPG members? You can do much better in Charlotte.
November 30, 2013
Rated 4 out of 5 by LoveofCheese8 Nursing Conference Issues
Attempted to check in around 2:30pm on Wednesday, and room was not ready. Proceeded to the Kinko's business center. Upon return to the lobby in one hour, front desk and luggage area was overwhelmed. Waited for 45 minutes then had to ask the vallet to return my luggage to my rental car to not be late for dinner meeting. Water and appetizer in line was nice touch, but process needs to be reviewed. Was able to check in after dinner.
April 5, 2013
Rated 5 out of 5 Warm Welcome
I have recently been back to traveling quite a bit and when I arrived at the Westin Charlotte after a long, busy day I was warmly greeted and quickly given my accommodations. When I got to my room and slipped into my bed it was the most comfortable bed I have been to in any hotel. I got a great night sleep and was on my way refreshed and ready. I will always make the Westin Charlotte my 1st choice whether on business or pleasure
August 5, 2012
Rated 5 out of 5 by Llibirol Great hotel!
This hotel is beautiful and the staff was friendly and helpful. Our package included breakfast and parking. The breakfast buffet was top notch including omelettes. Our only glitch was no one told us to keep a key after we checked out to get our car out of the parking garage. Luckily an employee ran to the parking garage and called in our room number and got us out. It turned out ok and we would definitely go back to this hotel.
March 31, 2013
Rated 5 out of 5 by Alan62 Never disappoints
We love to stay at Westin hotels and this one in Charlotte NC has been added to our list. Always comfortable and always friendly. Would recommend it anytime.
May 10, 2014
Rated 3 out of 5 by Conference Nice Facility
Facility itself met all my needs. The exersize room was a plus. Be prepared to pay $4.00 for the water left in the room by the coffee maker, no notice that this charge would show up on you bill, even though the coffee supplies are complimentary. Mistakes by the hotel were make with the reservation requirements, and correcting the mistake with central registration frustrating, and the issue not addressed at check as requested.
September 20, 2012
Rated 4 out of 5 by CDR22 Great accomodations, yet missed some detail
Wonderful hotel and staff. The rooms were spacious and very elegant. Yet, knowing the clientele that stay at Westin, I'd expect more in simple things like ironing board. It literally has a cloth covering without a pad, leaving the shapes of the holes on your clothing as you ironed. Also, there was a microwave in the hallway for a day and I had to call to get removed.
Again, very nice accommodations and staff, just details.
July 16, 2013
Rated 5 out of 5 by Andrew303 Overall great experience
Enjoyed workout facilities and the room was comfortable.
May 16, 2014
Rated 5 out of 5 by JSC2 This hotel met my companies sleepoing rooms and meeting space requirements.
The food was excellent and the meeting space and exterior area was sufficient.
May 14, 2014
Rated 3 out of 5 by Tbone Package fee
Give me a break, a package fee handling charge of $10? When I asked about the charge front desk brushed off my inquiry with a flippant "sir, this is a convention hotel, we get pallets and pallets of boxes." We'll, I'm not a convention and I sent a box that was a foot by a foot by a foot, it cost more for yourhandking than the it did ship it. I will find a non convention hotel with more personalized service next time.
September 19, 2013
Rated 3 out of 5 by Guest27 Good Location
15 minutes from the airport and located in downtown Charlotte. Good accommodations, but room needs to be cleaned better - dusting of everything (dust on items in the bathroom, telephone not clean, lamps dusty, etc.) and a previous guest left food in the refrigerator and it was still in there when I checked in. Also there should be a plastic bag for the ice tray so the ice does not go directly into an ice container.
January 27, 2013
Rated 2 out of 5 by Monique55 Do Not Recommend
The bathroom nor the room was cleaned after the first night stay. I had to pick up cups, empty trash and remove dirty towels and washclothes. It was not an enjoyable stay because if the staff does not clean during my stay I can imagine they are not inclined to clean up when we are not registered.
April 15, 2014
Rated 4 out of 5 by Gail8 The hotel was beautiful.
I enjoyed my stay.The room was spacious and very comfortable. The fitness center was great! The staff was friendly and helpful. I did miss a hot tub and out door pool. The indoor pool was clean and a nice place to do laps. It is located across the street from the conference center which was very convenient. If you need to get around you can get a town car very reasonable priced and they are right outside the door.
May 25, 2013
Rated 5 out of 5 by Schid Everything a Westin should be!!!
The Westin Charlotte is absolutely a poster child for what a great Westin should be, immaculately clean, incredibly comfortable beds, beautifully maintained, and a lobby bar with a killer outdoor patio (and martini's at killer prices, but oh well).
MY Deluxe King overlooked the convention center roof but once in that fabulous bed, it didn't matter. Great service and a beautiful hotel....loved the Charlotte Westin.
May 10, 2012
Rated 5 out of 5 by satisfiedcustomer75 enjoyed4410
The wife and I went on a business getaway and really enjoyed the atmosphere. The staff made available the usual suggestions on restaurants, but went the extra mile in telling me there favorites. Utilized the workout center and most of all felt comfortable in the surrounding area.
April 18, 2014
Rated 4 out of 5 by 2toTango bathroom ceiling
Plaster in the bathroom on the ceiling is peeling
May 14, 2014
Rated 1 out of 5 by Ronnie09 WRONG HOTEL
My stay at the Charlotte Westin Hotel was one to remember. I will always remember my stay at the Westin, not because I thought it was a beautiful hotel, it was ok. I will remember because of how disappointed I was in the end. The pictures on the Westin Charlotte web side, made the rooms look so big and comfortable. The reality is that the rooms are very small and unimpressive for the price.
The bathroom was very small too, and the bathtub had rust at the drain area. The non-slip padding on the bottom of the tub was stained and appeared dirty. The towels in the bathroom did not meet my expectations for a quality hotel. The towels seem cheap and frayed.
The restaurant was ok, as far as hotel restaurants’ go. The food was overpriced for the quality of food provided. Prior to my actual stay at the Charlotte Westin, I had always look at the Westin as a quality hotel that one could boast about having stayed at.
I am very disappointed with my experience at the Charlotte Westin Hotel. I would not recommend anyone to stay at this hotel with its current prices.
Do not be fooled by the towering shinny appearance of the Charlotte Westin Hotel.. It is not what it seems on the outside.
May 9, 2014
Rated 4 out of 5 by Odie2000 Bad service
I have been staying at this location for the past few months and I am overall impressed with this hotel. It is certainly the best hotel to stay at in Downtown Charlotte, as I have lived in almost all of them.
However during my last stay the service was horrible. With staff taking their time and not even doing what was asked, with the simplest requests like bringing silverware to the room or picking up laundry.
August 26, 2013
Rated 4 out of 5 by NATIVENP11 Great Weekend get away
My stay at the Westin was great and relaxing! The bed was excellent. The whole decor for the hotel was exquisite and modern. I did notice some small area of the sheetrock from the wall was chipped which I overlooked but it should addressed. Also there was a wall defect in the bathroom. I was in room 1211. Small issues but the service of the staff was great. I'll stay again when I return to the Charlotte area.
May 28, 2013
Rated 5 out of 5 by SOCAPer This hotel has great banquet food
In all the years of attending events where many people are served breakfast, lunch, and dinner no hotel has ever really served decent food in large numbers. The food for our SOCAP event was excellent!
April 30, 2014
Rated 2 out of 5 by jane50 The hotel is must be struggling
No one came to my room for housekeeping and when I called to ask for a few things like coffee cups and my trash removed the housekeeping supervisor showed up overwhelmed and confused. He told me they had a new supervisor and they did not staff enough housekeeping staff to service all the rooms. This ended up being the theme for my whole stay hearing complaints from staff at various points during my stay.
February 27, 2013
Rated 5 out of 5 by Yva45 Great features and friendly staff
The staff was very friendly and helpful! The room was very clean and comfy! With amazing views from the 21st floor! The hotel offered town car transportation services to the mall for a reasonable cost. I will definitely book a stay at this Westin again in the future!
April 17, 2014
Rated 5 out of 5 by Redd9063 Beautiful
The hotel is beautiful. I love the "smell". Too bad I couldn't find a cleaning attendant to get more shampoo and conditioner on the morning of my departure. (I was wanting extra to take home, no big deal) The gentleman working in the bar was very nice and attentive. I will brag about your beautiful hotel. I was here for a short time and did not get to experience downtown and all Charlotte has to offer.
September 3, 2013
Rated 3 out of 5 by jrlinds2001 Not the Quality of other Westins
The staff were not very helpful when presented with questions. They actually had our reservation as cancelled when we got there and acted like we somehow cancelled it. The luggage attendants were actually the nicest people there. They didn't even ask me if I was an SPG member (I am Gold) so I had to ask for either free internet or points. No one cleaned our room and 3 hours after my phone call to the front desk about this, they showed up with towels (we had just showered and not available to let them in to clean). The hotel room was generally clean when we got there but we only had access to less than 10 TV channels. Not only did we not receive ANY SPG recognition but my husband was being inducted as an ACC Legend that weekend. He wasn't even recognized by the staff. They acted like they had no idea who the Legends were at the hotel. Bottom line, didn't feel appreciated or very welcomed.
December 9, 2013
Rated 3 out of 5 by rannj Westin "not so heavenly"
Was expecting a lot more for the price we paid to stay at this hotel. The beds were just OK, the worst part was there was no hot water for the showers turned all the way up it was barely luke warm, and no water pressure to boot. If I could have fit in the sink to take a bath it would have been hot so I know they have the water just don't supply it to the showers. I would not recommend this hotel!
December 16, 2013
Rated 5 out of 5 by Portia Delightful stay
After reading some of the posts I was nervous. But, our stay was terrific, room clean and comfortable. Great view of the city. Security swiftly came when we called to let us in our room, with keys inside. Just wish we had access to a free refrigerator to keep our food in. Didn't want to pay for the key to unlock the fridge. That to me sounds like "how do we get an extra buck?" But overall, wonderful.
April 18, 2012
Rated 5 out of 5 by EagleRock The Best Yet
This was the best SPG stay of the last year for me. It was Easter weekend and I'm sure the staff would have preferred to be home but they went out of their way to assist me during my stay no matter how small the detail. Excellent job!
April 22, 2014
Rated 1 out of 5 by Ellen927 Not staffed to handle large conferences
Just returned from my stay at the Westin. The hotel was clean and beautiful. Check in is 4:00 pm but when I arrived for my Conference no rooms were available. Wait time was 2 hours or more. One couple had to miss their conference because they could not check in their room to shower and change their clothes. I missed my 2 hours of my meetings (that I paid for) because rooms were not ready. My room finally was ready at 9pm. I arrived in the hotel lobby at 2:15 pm. Waited for 30 minutes in line to check in, when I was told along with about 30 other people that we were in the wrong line. It was for the Starwood Preferred customers. This hotel should not advertise that it is a "Conference Hotel". They can't handle one. Won't be returning to the Westin Charlotte. I would add that I attend a conference every year in March, and my conference has been located in Charlotte for 15 out of 19 years.
March 26, 2013
Rated 5 out of 5 by Joan Perfect stay
We enjoyed our stay at the Westin. The staff was extremely helpful. For example we were there to attend a wedding and a staff member called a local beauty salon and booked me an apptmt to ha ve my hair done with only a few hours notice for the wedding that day. We chose your hotel as it said dog friendly and it certainly was, down to a cozy bed and dog bowls. We will choose Westins again. Al & Joan
March 25, 2013