Rated 4 out of 5 by NRJ1 Charlotte 3/6-3/7
This was not one of my best experiences- I was in room 1427, the light on the desk had a broken switch which made it hard to operate. The bedside lamp shade was lose and the lamp itself was unplugged. The staff had forgotten to leave toiletries like mouthwash in the bathroom. Just felt a little below your normally great standards.
March 8, 2014
Rated 5 out of 5 by Debbie4 Welcomed
I felt very welcomed at the Westin Hotel and Resorts. All the employees were very friendly and helpful. The beds were very comfortable and clean. The room was also very clean. I was impressed with the fact that because I was at a conference they gave me 10% off a meal at the Embers restaurant. I would recommend the Westin to anyone.
July 4, 2013
Rated 1 out of 5 by momof2 Was dissapointed
Was not informed of parking proceedures and price when I checked in. For the amout of money/points to stay here, internet should be complimentary in rooms. Had a late check out of 1 or 2 pm and housekeeping knocked and immediately walked in my room twice that morning. First time at 9, then again at 11. I felt very rushed to get out.
February 14, 2013
Rated 5 out of 5 by Suebee This hotel exceeded my expectations
Great experience! Excellent service and guest rooms. Guest rooms were roomy with more drawer and storage space than I expected. Three nights is usually the max I can deal with staying in a hotel. I stayed five and was just a tad bit sad to leave! The food was excellent, but I was very disappointed in the bar pricing. Too expensive.
January 11, 2013
Rated 2 out of 5 by GorL Disappointed
I was very disappointed in the room. The mattress and pillow were very uncomfortable. The carpet was fraying in the room and several places throughout the hotel. This Westin was moderate at best.
Definitely not worth the money.
July 22, 2014
Rated 5 out of 5 by razzmatazz27 Outstanding Hotel
This was another great experience for us. This hotel has everything with first-class standards. I look forward to my next stay there.
August 11, 2014
Rated 5 out of 5 by WolfpackFan Excellent Stay - Great Service!
I stayed here with my wife for New Year's Eve, and had a wonderful stay. My wife is a very picky person when it comes to hotels, and even she had a wonderful experience as well. We spent the majority of the night at the bar, and received wonderful service from Jen - who made sure we were well taken care of during the busy night.
January 3, 2013
Rated 5 out of 5 by Momamoon Love this Place
We have stayed at many hotels across many brands and I believe this was our most enjoyable. The staff was sooooo accomadating to our every need. The room was very comfortable. The only improvement I would like to see would be more food options, and the breakfast buffet was cold, but other than that everything was fabtabulous..
January 22, 2013
Rated 5 out of 5 by Diddy Great time!
While staying here, I was attending the AQS show and when the day was done, I came back for food, comfort and relaxation. Everything was superb. Nothing I would change.
August 4, 2014
Rated 5 out of 5 by mysticcrue Great suprise brithday present for your 15 year old neice
I cannot rave enough about how nice and kind the whole staff was. My niece and her best friend enjoyed the sky views pools and the comfy roads and beds. Grate stay after a long day concert.
July 30, 2014
Rated 4 out of 5 by NurseAANN1 Green Fee 5 dollars return
What does having my bed made, coffee refilled and garbage dumped have to do with being green. I am sure your hotel saved the 5 dollars on not replacing towels and sheets daily. I did not want to put a service person out of work to save the 5. You took advantage of my feelings about being green., especially at what you charge.
March 13, 2013
Rated 5 out of 5 by AEP32303 Excellent Conference Stay
I attended a week long conference and found the hotel room spacious, the meeting rooms conducive for work, and the food delicious. Hotel staff members did an excellent job accommodating hundreds of conference participants. I enjoyed my stay.
July 14, 2014
Rated 4 out of 5 by AKA3event large events
Staff was polite but overwhelmed with the large number of guest. it was an average of an hour wait in check out . I had a package delivered and never received a notification call.
Room was very comfortable with no issues.
July 21, 2014
Rated 3 out of 5 by Prplhrt4234 Queen's City hotel....NOT fit for a QUEEN
I chose this property to spend my boyfriend's birthday and let's just say the hotel was NOT the highlight of the weekend. As a platinum guest, I was not upgraded to a suite. I did receive a corner room with a great view, but obviously I would have preferred a suite.
After checking in, I went downstairs to talk to the concierge about setting up something nice to kick off our celebration (a tray of chocolate strawberries and an ice bucket for the champagne that I had for us). I was told by the man at the front desk that I should just call In Room Dining...and that they handle these requests. I looked at him a bit puzzled and expressed that I was surprised, as that is not how it is usually done. I have stayed at SEVERAL SPG properties and the level of service received from the concierge has always been ABOVE AVERAGE and extremely helpful. Here it was definitely BELOW AVERAGE.
I then called In Room Dining, who told me that concierge should handle these requests. ARE YOU KIDDING ME??!! I was then placed on hold and bounced around until I was connected with a F&B supervisor. Long story short this supervisor TRULY saved me from checking out of this hotel. She went ABOVE and BEYOND to make the night special for us, including going to the grocery store in order to get strawberries since the hotel didn't have any. I personally went to the restaurant to thank her later and she was just as warm and gracious in person! She needs to lead a training course for the rest of your staff at this property. She truly understands the level of service that your customers desire.
As if that wasn't enough, we had glasses that housekeeping removed from our room on Saturday morning.....that were still sitting outside of our room when we checked out at 4pm on SUNDAY!!! We even added a takeout box to the glasses....and that was still there too. This definitely worries me about the cleanliness of this hotel. Again, most SPG properties have a level of service where the floors are monitored and dishes are removed daily (if not every few hours). It was a definite eye sore to see these glasses Saturday afternoon, evening and still Sunday morning AND afternoon.
Needless to say, although I always stay at SPG properties for not only business but my personal travel. Quality and exccellent Customer Service outweigh my desire for hotel points. I do not have a strong desire to return to this property on my next visit to Charlotte.
December 21, 2011
Rated 4 out of 5 by sparky Hotel restaurant
I was seated near the staff cooking in the restaurant. I was disappointed in their lack of professionalism when they're working in an open environment. The language being used and inappropriate comments being exchanged were appalling. I think the service could have been much faster if they had been focused on their tasks.
February 5, 2013
Rated 3 out of 5 by Ark11 Beds comfy, restuarant horrible
We had reserations at the hotel and they sat us an hour after we arrived. Our table was set they refused to seat us or let us go ahead and order drinks. Service was slow and they forgot to order one of the meals at the table. 1 person got their food after everyone else had eaten. Portion sizes are too small for the price.
April 8, 2013
Rated 3 out of 5 by LFW52 Disappointed
Sink clogged, toilet wouldn't flush unless I held handle down, 2 light bulbs burned out. Then they charged me for Internet after they said it would not be billed to me. When I spoke with front desk, they took off Internet charges but didn't want to. Just did not have the kind of stay one would expect from a premium hotel.
May 3, 2013
Rated 4 out of 5 by Nikki Service
The first thing was I paid for accomodations for a superior room with heavenly shower. I got to the room at 2301 and no heavenly shower. I then had to go back down to change to another room (#1402.) The superior room was very nice, and beautiful. However the hallway was not clean at all. The guests room next door had a tray of food infront of their door all day (from 3pm until) the next day. The room that I was staying in had a bucket of beer with 2 full bottles of beer and an empty bottle of beer in it. The bucket was there at my 3pm check-in and remained there through out my entire stay. I went to dinner and called to the hotel to ask if there would be a microwave available once I got back there were not any available. I brought a salad and fruit back for later since there was no microwave. the refrigarator was not in working condition. My salad and fruit was warm, and not eatible. The Westin has always been my favorite Hotel but this last stay was not so great.
February 5, 2013
Rated 5 out of 5 by Heidi77 great hotel in a great location
in the center city of Charlotte the Westin has everything I needed. I used the restaurant, fitness center, bell services and the banquet/event staff. The banquet and housekeeping staff did a fabulous job transforming the ballroom from a late night event to our AV set up at 7:00 AM. Fantastic staff all the way around!
March 6, 2014
Rated 5 out of 5 by Brooklynne97 Great stay
We booked this hotel for a cheer competition being held directly across the street at the convention center. Understandably, there were thousands of loud, giddy, little girls everywhere who seemed to get louder when I tried to go to sleep. Overall, a great hotel with EXCELLENT, CARING staff. Would definitely stay again.
January 21, 2013
Rated 2 out of 5 by Patrisha System needs work
I pulled up to what looked like a glamours, prestigous hotel and for the most part it lived up to my expectations. Here is where it fell short; I had self-parking included in my bill, but everytime I attempted to enter or exit the parking gargage, my room key would not work even after having numerous keys issued to me.
March 25, 2013
Rated 5 out of 5 by Sharon61 Waiting to see if bill is fixed
The hotel was very nice. There was a problem with my bill. I called the front desk before I left and was told that I shouldn't have received that bill and that they had taken care of it. I pulled up my account today and both amounts had been charged to it. The accounting dept. is closed so I hope to resolve this soon.
December 30, 2013
Rated 5 out of 5 by KeJo A great experience
I really enjoyed my stay at the Charlotte Westin. Staff were courteous, the facilities are in excellent condition and I especially enjoyed the well-equipped pool/gym. I look forward to coming back for another stay in the future.
July 15, 2014
Rated 2 out of 5 by Barrett50 This hotel needs work.
After traveling for 7 hour I had to wait in a line that was 10 people deep.
The first evening I was there I ordered room service and it came over an hour later.
The towels in the room were thin and shredding
I ordered a smoothie for breakfast the next morning (room service) and it cost $24!?
May 22, 2014
Rated 3 out of 5 by KIRB Shakey Door
The hotel was very nice, however, the door to my room shook every time the elevator doors opened on our floor, the ac kicked on, or someone walked by (very hard to sleep). The the water shut off in shower leaked and did not stop running. The toilet parts were going bad, you had to hold the handle down to flush.
February 10, 2014
Rated 3 out of 5 by charlotte62014 Rooms beginning to show age
I have had better room experiences at this property before. The property is beginning to look worn and the room I stayed in should be pulled out of commission until the stains (red) on the carpet are addressed and the condition of the bath tub is addressed.
June 26, 2014
Rated 5 out of 5 by Travis413 Free Weekend with Starpoints
I redeemed 20,000 starpoints this past weekend for two nights at the Westin Charlotte. Upon check in I was immediately upgraded to a grand deluxe room. It was a corner room with amazing views of downtown Charlotte and Bank of America stadium. Best Westin stay yet....and i've had a lot!!
May 26, 2014
Rated 4 out of 5 by Madge101818 This hotel was very comfortable and convenient.
Personnel were excellent. Rooms were very comfortable and quiet. The restaurant personnel were very accommodating and the food was excellent.
August 4, 2014
Rated 4 out of 5 by 1tessa very nice place
My family was in town for a concert and this is the only hotel that had rooms available that was pet friendly. Very, very nice place. I would stay again! The staff was wonderful. The room was clean. Although the presentation of the food was a 5 in the restaurant it is pricey for the amount of food that you get.
November 7, 2012
Rated 4 out of 5 by Dylan82 Noisy
I stayed on the 7th floor and the room was extremely noisy. There was plenty of noice on both nights from the hallway and adjoining rooms. I was woken up several times in the night because of this.
July 21, 2014